First commit

2026-05-18 08:56:23 +08:00
commit fd3d3a4d2b
147 changed files with 22099 additions and 0 deletions
--- a/app/Http/Controllers/Admin/ChatFeedbackController.php
+++ b/app/Http/Controllers/Admin/ChatFeedbackController.php
@@ -0,0 +1,117 @@
+<?php
+
+namespace App\Http\Controllers\Admin;
+
+use App\Http\Controllers\Controller;
+use App\Models\Category;
+use App\Models\ChatFeedback;
+use App\Models\ChatLog;
+use App\Models\KnowledgeItem;
+use App\Services\KnowledgeBase\AuditService;
+use App\Services\KnowledgeBase\IngestionService;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\View\View;
+
+class ChatFeedbackController extends Controller
+{
+    public function __construct(
+        private readonly AuditService $auditService,
+        private readonly IngestionService $ingestionService,
+    ) {}
+
+    /**
+     * Senarai log chat dengan filter dan status feedback.
+     */
+    public function index(Request $request): View
+    {
+        $query = ChatLog::with(['session', 'category', 'feedback'])
+            ->latest();
+
+        if ($request->filled('has_answer')) {
+            $query->where('has_answer', (bool) $request->has_answer);
+        }
+
+        if ($request->filled('is_flagged')) {
+            $query->where('is_flagged', true);
+        }
+
+        if ($request->filled('category_id')) {
+            $query->where('category_id', $request->category_id);
+        }
+
+        if ($request->filled('rating')) {
+            $query->whereHas('feedback', fn($q) => $q->where('rating', $request->rating));
+        }
+
+        $logs       = $query->paginate(20)->withQueryString();
+        $categories = Category::active()->ordered()->get();
+
+        return view('admin.chat-feedback.index', compact('logs', 'categories'));
+    }
+
+    /**
+     * Semak satu log chat dengan butiran penuh.
+     */
+    public function show(ChatLog $chatLog): View
+    {
+        $chatLog->load(['session', 'category', 'feedback.convertedFaq']);
+
+        return view('admin.chat-feedback.show', compact('chatLog'));
+    }
+
+    /**
+     * Convert soalan yang tidak dijawab dengan baik kepada FAQ rasmi.
+     */
+    public function convertToFaq(Request $request, ChatLog $chatLog): RedirectResponse
+    {
+        $validated = $request->validate([
+            'category_id' => ['required', 'exists:categories,id'],
+            'title'       => ['required', 'string', 'max:500'],
+            'content'     => ['required', 'string', 'max:10000'],
+        ]);
+
+        $knowledgeItem = KnowledgeItem::create([
+            'category_id' => $validated['category_id'],
+            'item_type'   => KnowledgeItem::TYPE_FAQ,
+            'title'       => $validated['title'],
+            'content'     => $validated['content'],
+            'is_active'   => true,
+            'is_public'   => true,
+            'created_by'  => auth()->id(),
+            'updated_by'  => auth()->id(),
+        ]);
+
+        // Kemaskini feedback jika ada
+        if ($feedback = $chatLog->feedback) {
+            $feedback->update([
+                'converted_to_faq' => true,
+                'converted_faq_id' => $knowledgeItem->id,
+                'reviewed_by'      => auth()->id(),
+                'reviewed_at'      => now(),
+            ]);
+        }
+
+        // Flag log chat sebagai dah diselesaikan
+        $chatLog->update(['is_flagged' => false]);
+
+        $this->auditService->faqConvertedFromFeedback($feedback, $knowledgeItem);
+
+        // Embed knowledge item baru
+        \App\Jobs\ReindexKnowledgeItemJob::dispatch($knowledgeItem->id);
+
+        return redirect()
+            ->route('admin.knowledge-items.show', $knowledgeItem)
+            ->with('success', "FAQ baru '{$knowledgeItem->title}' berjaya dicipta dari log chat.");
+    }
+
+    /**
+     * Toggle flag pada log chat untuk tanda perlu semakan.
+     */
+    public function toggleFlag(ChatLog $chatLog): RedirectResponse
+    {
+        $chatLog->update(['is_flagged' => !$chatLog->is_flagged]);
+
+        return back()->with('success', $chatLog->is_flagged ? 'Log ditanda untuk semakan.' : 'Flag dibuang.');
+    }
+}