commit fd3d3a4d2bad379d568a1ae88ec0e6446ea87efe
Author: Saufi <awalok@gmail.com>
Date:   Mon May 18 08:56:23 2026 +0800

    First commit

diff --git a/.editorconfig b/.editorconfig
new file mode 100644
index 0000000..a186cd2
--- /dev/null
+++ b/.editorconfig
@@ -0,0 +1,18 @@
+root = true
+
+[*]
+charset = utf-8
+end_of_line = lf
+indent_size = 4
+indent_style = space
+insert_final_newline = true
+trim_trailing_whitespace = true
+
+[*.md]
+trim_trailing_whitespace = false
+
+[*.{yml,yaml}]
+indent_size = 2
+
+[compose.yaml]
+indent_size = 4
diff --git a/.env.example b/.env.example
new file mode 100644
index 0000000..5971663
--- /dev/null
+++ b/.env.example
@@ -0,0 +1,129 @@
+# ═══════════════════════════════════════════════════════════════════
+# SISTEM PANGKALAN PENGETAHUAN — Laravel 11
+# Salin fail ini menjadi .env dan isi nilai yang sesuai
+# ═══════════════════════════════════════════════════════════════════
+
+# ── Aplikasi ──────────────────────────────────────────────────────
+APP_NAME="Pangkalan Pengetahuan"
+APP_ENV=local
+APP_KEY=
+APP_DEBUG=true
+APP_URL=http://localhost:8000
+APP_LOCALE=ms
+APP_FALLBACK_LOCALE=ms
+APP_FAKER_LOCALE=ms_MY
+
+APP_MAINTENANCE_DRIVER=file
+
+BCRYPT_ROUNDS=12
+
+# ── Log ───────────────────────────────────────────────────────────
+LOG_CHANNEL=stack
+LOG_STACK=single
+LOG_LEVEL=debug
+
+# ── Database MySQL ────────────────────────────────────────────────
+DB_CONNECTION=mysql
+DB_HOST=127.0.0.1
+DB_PORT=3306
+DB_DATABASE=knowledge_base
+DB_USERNAME=root
+DB_PASSWORD=
+
+# ── Sesi ──────────────────────────────────────────────────────────
+SESSION_DRIVER=database
+SESSION_LIFETIME=480
+SESSION_ENCRYPT=false
+SESSION_PATH=/
+SESSION_DOMAIN=null
+
+# ── Queue ─────────────────────────────────────────────────────────
+# Gunakan 'database' untuk development, 'redis' untuk production
+QUEUE_CONNECTION=database
+
+# ── Cache ─────────────────────────────────────────────────────────
+CACHE_STORE=database
+
+# ── Storage ───────────────────────────────────────────────────────
+FILESYSTEM_DISK=local
+
+# ── Ollama ────────────────────────────────────────────────────────
+# URL Ollama yang berjalan secara lokal
+OLLAMA_BASE_URL=http://localhost:11434
+
+# Model untuk chat/generate
+# Pilihan: llama3, mistral, qwen2, gemma2
+OLLAMA_CHAT_MODEL=llama3
+
+# Model untuk embedding
+# Pilihan: nomic-embed-text (disyorkan), mxbai-embed-large
+OLLAMA_EMBEDDING_MODEL=nomic-embed-text
+
+# Timeout (saat)
+OLLAMA_CONNECT_TIMEOUT=5
+OLLAMA_CHAT_TIMEOUT=120
+OLLAMA_EMBED_TIMEOUT=30
+
+# Retry
+OLLAMA_RETRY_TIMES=2
+OLLAMA_RETRY_SLEEP=1000
+
+# Parameter model
+OLLAMA_TEMPERATURE=0.1
+OLLAMA_TOP_P=0.9
+OLLAMA_NUM_CTX=4096
+
+# ── Qdrant ────────────────────────────────────────────────────────
+QDRANT_BASE_URL=http://localhost:6333
+QDRANT_API_KEY=
+QDRANT_COLLECTION=knowledge_base
+
+# Saiz vector — MESTI sepadan dengan model embedding
+# nomic-embed-text: 768
+# mxbai-embed-large: 1024
+QDRANT_VECTOR_SIZE=768
+QDRANT_VECTOR_DISTANCE=Cosine
+
+# Carian
+QDRANT_TOP_K=5
+QDRANT_SCORE_THRESHOLD=0.3
+
+# Timeout
+QDRANT_CONNECT_TIMEOUT=5
+QDRANT_REQUEST_TIMEOUT=30
+
+# Batch size untuk upsert
+QDRANT_BATCH_SIZE=50
+
+# ── Knowledge Base ────────────────────────────────────────────────
+# Upload
+KB_MAX_FILE_SIZE=20480
+KB_STORAGE_DISK=local
+
+# Chunking
+KB_CHUNK_MAX_WORDS=500
+KB_CHUNK_OVERLAP_WORDS=75
+KB_CHUNK_MIN_WORDS=30
+
+# RAG
+KB_RAG_MAX_CHUNKS=5
+KB_RAG_MAX_CONTEXT_WORDS=2000
+
+# Rate limiting chatbot (request per minit per IP)
+KB_CHAT_RATE_LIMIT=20
+
+# Queue names
+KB_QUEUE_INGESTION=default
+KB_QUEUE_EMBEDDING=default
+KB_QUEUE_CHAT_LOG=default
+
+# ── Mail (optional) ───────────────────────────────────────────────
+MAIL_MAILER=log
+MAIL_HOST=127.0.0.1
+MAIL_PORT=2525
+MAIL_USERNAME=null
+MAIL_PASSWORD=null
+MAIL_FROM_ADDRESS="noreply@majlis.gov.my"
+MAIL_FROM_NAME="${APP_NAME}"
+
+VITE_APP_NAME="${APP_NAME}"
diff --git a/.gitattributes b/.gitattributes
new file mode 100644
index 0000000..fcb21d3
--- /dev/null
+++ b/.gitattributes
@@ -0,0 +1,11 @@
+* text=auto eol=lf
+
+*.blade.php diff=html
+*.css diff=css
+*.html diff=html
+*.md diff=markdown
+*.php diff=php
+
+/.github export-ignore
+CHANGELOG.md export-ignore
+.styleci.yml export-ignore
diff --git a/.gitignore b/.gitignore
new file mode 100644
index 0000000..0eeb578
--- /dev/null
+++ b/.gitignore
@@ -0,0 +1,25 @@
+*.log
+.DS_Store
+.env
+.env.backup
+.env.production
+.phpactor.json
+.phpunit.result.cache
+/.fleet
+/.idea
+/.nova
+/.phpunit.cache
+/.vscode
+/.zed
+/auth.json
+/node_modules
+/public/build
+/public/hot
+/public/storage
+/storage/*.key
+/storage/pail
+/vendor
+_ide_helper.php
+Homestead.json
+Homestead.yaml
+Thumbs.db
diff --git a/README.md b/README.md
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index 0000000..5ad1377
--- /dev/null
+++ b/README.md
@@ -0,0 +1,58 @@
+<p align="center"><a href="https://laravel.com" target="_blank"><img src="https://raw.githubusercontent.com/laravel/art/master/logo-lockup/5%20SVG/2%20CMYK/1%20Full%20Color/laravel-logolockup-cmyk-red.svg" width="400" alt="Laravel Logo"></a></p>
+
+<p align="center">
+<a href="https://github.com/laravel/framework/actions"><img src="https://github.com/laravel/framework/workflows/tests/badge.svg" alt="Build Status"></a>
+<a href="https://packagist.org/packages/laravel/framework"><img src="https://img.shields.io/packagist/dt/laravel/framework" alt="Total Downloads"></a>
+<a href="https://packagist.org/packages/laravel/framework"><img src="https://img.shields.io/packagist/v/laravel/framework" alt="Latest Stable Version"></a>
+<a href="https://packagist.org/packages/laravel/framework"><img src="https://img.shields.io/packagist/l/laravel/framework" alt="License"></a>
+</p>
+
+## About Laravel
+
+Laravel is a web application framework with expressive, elegant syntax. We believe development must be an enjoyable and creative experience to be truly fulfilling. Laravel takes the pain out of development by easing common tasks used in many web projects, such as:
+
+- [Simple, fast routing engine](https://laravel.com/docs/routing).
+- [Powerful dependency injection container](https://laravel.com/docs/container).
+- Multiple back-ends for [session](https://laravel.com/docs/session) and [cache](https://laravel.com/docs/cache) storage.
+- Expressive, intuitive [database ORM](https://laravel.com/docs/eloquent).
+- Database agnostic [schema migrations](https://laravel.com/docs/migrations).
+- [Robust background job processing](https://laravel.com/docs/queues).
+- [Real-time event broadcasting](https://laravel.com/docs/broadcasting).
+
+Laravel is accessible, powerful, and provides tools required for large, robust applications.
+
+## Learning Laravel
+
+Laravel has the most extensive and thorough [documentation](https://laravel.com/docs) and video tutorial library of all modern web application frameworks, making it a breeze to get started with the framework.
+
+In addition, [Laracasts](https://laracasts.com) contains thousands of video tutorials on a range of topics including Laravel, modern PHP, unit testing, and JavaScript. Boost your skills by digging into our comprehensive video library.
+
+You can also watch bite-sized lessons with real-world projects on [Laravel Learn](https://laravel.com/learn), where you will be guided through building a Laravel application from scratch while learning PHP fundamentals.
+
+## Agentic Development
+
+Laravel's predictable structure and conventions make it ideal for AI coding agents like Claude Code, Cursor, and GitHub Copilot. Install [Laravel Boost](https://laravel.com/docs/ai) to supercharge your AI workflow:
+
+```bash
+composer require laravel/boost --dev
+
+php artisan boost:install
+```
+
+Boost provides your agent 15+ tools and skills that help agents build Laravel applications while following best practices.
+
+## Contributing
+
+Thank you for considering contributing to the Laravel framework! The contribution guide can be found in the [Laravel documentation](https://laravel.com/docs/contributions).
+
+## Code of Conduct
+
+In order to ensure that the Laravel community is welcoming to all, please review and abide by the [Code of Conduct](https://laravel.com/docs/contributions#code-of-conduct).
+
+## Security Vulnerabilities
+
+If you discover a security vulnerability within Laravel, please send an e-mail to Taylor Otwell via [taylor@laravel.com](mailto:taylor@laravel.com). All security vulnerabilities will be promptly addressed.
+
+## License
+
+The Laravel framework is open-sourced software licensed under the [MIT license](https://opensource.org/licenses/MIT).
diff --git a/SETUP.md b/SETUP.md
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--- /dev/null
+++ b/SETUP.md
@@ -0,0 +1,214 @@
+# Panduan Setup — Sistem Pangkalan Pengetahuan
+
+## Keperluan Sistem
+
+- PHP 8.3+ (PHP 8.5 disokong)
+- MySQL 8.0+
+- Composer 2.x
+- Ollama (berjalan pada localhost:11434)
+- Qdrant (berjalan pada localhost:6333)
+- Node.js (optional, untuk Vite)
+
+---
+
+## Langkah 1: Konfigurasi .env
+
+```bash
+# Salin contoh .env
+cp .env.example .env
+
+# Jana app key
+php artisan key:generate
+```
+
+Edit `.env` dengan tetapan anda:
+
+```env
+# Database MySQL
+DB_CONNECTION=mysql
+DB_HOST=127.0.0.1
+DB_PORT=3306
+DB_DATABASE=knowledge_base
+DB_USERNAME=root
+DB_PASSWORD=your_password_here
+
+# Ollama (tukar model ikut yang anda ada)
+OLLAMA_BASE_URL=http://localhost:11434
+OLLAMA_CHAT_MODEL=llama3
+OLLAMA_EMBEDDING_MODEL=nomic-embed-text
+
+# Qdrant
+QDRANT_BASE_URL=http://localhost:6333
+QDRANT_VECTOR_SIZE=768
+```
+
+---
+
+## Langkah 2: Setup Database
+
+```bash
+# Buat database (dalam MySQL)
+mysql -u root -p -e "CREATE DATABASE knowledge_base CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;"
+
+# Jalankan migrasi
+php artisan migrate
+
+# Seed data awal (kategori + user admin + sample FAQ)
+php artisan db:seed
+```
+
+---
+
+## Langkah 3: Pull Model Ollama
+
+```bash
+# Model embedding (wajib)
+ollama pull nomic-embed-text
+
+# Model chat (pilih satu)
+ollama pull llama3       # atau
+ollama pull mistral      # atau
+ollama pull qwen2        # (lebih ringan)
+```
+
+---
+
+## Langkah 4: Setup Qdrant
+
+```bash
+# Jalankan Qdrant dengan Docker
+docker run -p 6333:6333 -p 6334:6334 \
+  -v $(pwd)/qdrant_storage:/qdrant/storage:z \
+  qdrant/qdrant
+
+# Collection akan dibuat secara automatik semasa pertama embed
+```
+
+---
+
+## Langkah 5: Semak Kesihatan Sistem
+
+```bash
+php artisan kb:health-check
+```
+
+Output yang dijangka:
+```
+════════════════════════════════════════
+  PEMERIKSAAN KESIHATAN SISTEM
+════════════════════════════════════════
+
+📦 MySQL
+   ✅ Berjaya sambung ke: knowledge_base
+
+🤖 Ollama
+   ✅ Online
+   ✅ Model Chat:    llama3
+   ✅ Model Embed:   nomic-embed-text
+
+🗄️  Qdrant
+   ✅ Online
+   ✅ Collection:    knowledge_base
+   📊 Vectors:      0
+
+⏳ Queue
+   ✅ Driver konfigurasi untuk async.
+
+════════════════════════════════════════
+  ✅ SEMUA PERKHIDMATAN OK
+════════════════════════════════════════
+```
+
+---
+
+## Langkah 6: Setup Storage
+
+```bash
+# Link public storage
+php artisan storage:link
+```
+
+---
+
+## Langkah 7: Jalankan Queue Worker
+
+```bash
+# Development
+php artisan queue:work --timeout=600 --tries=2
+
+# Production (gunakan Supervisor)
+php artisan queue:work --queue=default --sleep=3 --tries=2 --timeout=600
+```
+
+---
+
+## Langkah 8: Jalankan Aplikasi
+
+```bash
+php artisan serve
+```
+
+Akses:
+- **Chatbot:** http://localhost:8000/chatbot
+- **Admin:** http://localhost:8000/admin
+- **Login:** admin@example.com / password
+
+---
+
+## Arahan Artisan Berguna
+
+```bash
+# Semak kesihatan sistem
+php artisan kb:health-check
+
+# Reindex satu dokumen
+php artisan kb:reindex-document --document_id=1
+
+# Reindex semua dokumen yang gagal
+php artisan kb:reindex-document --all-failed
+
+# Reindex semua dalam kategori pelesenan
+php artisan kb:reindex-category --slug=pelesenan
+
+# Preview tanpa jalankan (dry run)
+php artisan kb:reindex-category --slug=pelesenan --dry-run
+
+# Monitor queue
+php artisan queue:monitor default
+```
+
+---
+
+## Nota Production
+
+1. **Tukar kata laluan admin** di admin panel atau melalui tinker
+2. **Set QUEUE_CONNECTION=redis** dan gunakan Supervisor untuk queue worker
+3. **Set APP_DEBUG=false** dalam .env
+4. **Setup backup** untuk storage/app/documents/ (fail PDF asal)
+5. **Rate limiting** chatbot sudah dikonfigurasi (20 req/min per IP) — laraskan `KB_CHAT_RATE_LIMIT`
+6. **Qdrant** — tambah API key untuk keselamatan (`QDRANT_API_KEY=xxx`)
+
+---
+
+## Struktur Direktori Penting
+
+```
+app/
+├── Actions/           ← Single-purpose business logic
+├── Console/Commands/  ← Artisan commands (kb:*)
+├── Http/Controllers/  ← Admin & Chatbot controllers
+├── Jobs/              ← Queue jobs
+├── Models/            ← Eloquent models
+└── Services/
+    ├── Document/      ← PDF extraction & chunking
+    ├── KnowledgeBase/ ← Ingestion, RAG, Audit
+    ├── Ollama/        ← Ollama HTTP client
+    └── Qdrant/        ← Qdrant HTTP client
+
+config/
+├── knowledgebase.php  ← Konfigurasi umum KB
+├── ollama.php         ← Konfigurasi Ollama
+└── qdrant.php         ← Konfigurasi Qdrant
+
+storage/app/documents/ ← Fail PDF asal (JANGAN padam)
+```
diff --git a/app/Actions/Chatbot/AskQuestionAction.php b/app/Actions/Chatbot/AskQuestionAction.php
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--- /dev/null
+++ b/app/Actions/Chatbot/AskQuestionAction.php
@@ -0,0 +1,96 @@
+<?php
+
+namespace App\Actions\Chatbot;
+
+use App\Jobs\LogChatInteractionJob;
+use App\Models\ChatSession;
+use App\Services\KnowledgeBase\RAGService;
+use Illuminate\Http\Request;
+use RuntimeException;
+
+/**
+ * AskQuestionAction
+ *
+ * Tanggungjawab: Koordinasi satu soalan chatbot.
+ * 1. Urus sesi
+ * 2. Panggil RAGService
+ * 3. Dispatch log job (async)
+ * 4. Return result
+ */
+class AskQuestionAction
+{
+    public function __construct(
+        private readonly RAGService $ragService
+    ) {}
+
+    /**
+     * @param  string   $question
+     * @param  ?int     $categoryId
+     * @param  Request  $request
+     * @return array{
+     *   answer: string,
+     *   has_answer: bool,
+     *   sources: array[],
+     *   session_token: string,
+     *   chat_log_id: ?int
+     * }
+     * @throws RuntimeException
+     */
+    public function execute(
+        string $question,
+        ?int $categoryId,
+        Request $request
+    ): array {
+        // ── Urus sesi ────────────────────────────────────────────────────
+        $session = $this->resolveSession($request, $categoryId);
+
+        // ── Jawab soalan melalui RAG ──────────────────────────────────────
+        $result = $this->ragService->ask($question, $categoryId);
+
+        // ── Log secara async (jangan tangguh response) ────────────────────
+        LogChatInteractionJob::dispatch(
+            $session->session_token,
+            auth()->id(),
+            $categoryId,
+            $question,
+            $result['answer'],
+            $result['sources'],
+            $result['context_chunks'],
+            $result['model_used'],
+            $result['tokens_used'],
+            $result['response_time'],
+            $result['has_answer'],
+        );
+
+        return [
+            'answer'        => $result['answer'],
+            'has_answer'    => $result['has_answer'],
+            'sources'       => $result['sources'],
+            'session_token' => $session->session_token,
+        ];
+    }
+
+    private function resolveSession(Request $request, ?int $categoryId): ChatSession
+    {
+        $token = $request->session()->get('chat_session_token');
+
+        if ($token) {
+            $session = ChatSession::where('session_token', $token)->first();
+            if ($session) {
+                return $session;
+            }
+        }
+
+        // Buat sesi baru
+        $session = ChatSession::create([
+            'user_id'     => auth()->id(),
+            'category_id' => $categoryId,
+            'ip_address'  => $request->ip(),
+            'user_agent'  => $request->userAgent(),
+        ]);
+
+        $request->session()->put('chat_session_token', $session->session_token);
+
+        return $session;
+    }
+}
diff --git a/app/Actions/Document/CreateDocumentAction.php b/app/Actions/Document/CreateDocumentAction.php
new file mode 100644
index 0000000..72960e9
--- /dev/null
+++ b/app/Actions/Document/CreateDocumentAction.php
@@ -0,0 +1,105 @@
+<?php
+
+namespace App\Actions\Document;
+
+use App\Jobs\ProcessUploadedDocumentJob;
+use App\Models\Document;
+use App\Models\DocumentVersion;
+use App\Services\KnowledgeBase\AuditService;
+use Illuminate\Http\UploadedFile;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Hash;
+use Illuminate\Support\Facades\Storage;
+use Illuminate\Support\Str;
+use RuntimeException;
+
+/**
+ * CreateDocumentAction
+ *
+ * Tanggungjawab: Simpan dokumen baru + versi pertama + dispatch job.
+ * Dipanggil oleh DocumentController@store.
+ */
+class CreateDocumentAction
+{
+    public function __construct(
+        private readonly AuditService $auditService
+    ) {}
+
+    /**
+     * @param  array         $data  Data dari StoreDocumentRequest
+     * @param  UploadedFile  $file  Fail PDF yang diupload
+     * @return Document
+     * @throws RuntimeException
+     */
+    public function execute(array $data, UploadedFile $file): Document
+    {
+        // Semak duplicate (hash yang sama dalam kategori yang sama)
+        $fileHash = hash_file('sha256', $file->getRealPath());
+        $existing = DocumentVersion::where('file_hash', $fileHash)->first();
+
+        if ($existing) {
+            throw new RuntimeException(
+                "Fail ini sudah pernah diupload. Sila semak dokumen: " .
+                $existing->document->title
+            );
+        }
+
+        return DB::transaction(function () use ($data, $file, $fileHash) {
+            // ── Buat rekod dokumen ────────────────────────────────────────
+            $document = Document::create([
+                'category_id'    => $data['category_id'],
+                'title'          => $data['title'],
+                'description'    => $data['description'] ?? null,
+                'status'         => Document::STATUS_PROCESSING,
+                'is_active'      => false,
+                'effective_date' => $data['effective_date'] ?? null,
+                'expiry_date'    => $data['expiry_date'] ?? null,
+                'tags'           => $data['tags'] ?? [],
+                'language'       => $data['language'] ?? 'ms',
+                'created_by'     => auth()->id(),
+                'updated_by'     => auth()->id(),
+            ]);
+
+            // ── Simpan fail PDF ────────────────────────────────────────────
+            $storedPath = $this->storePdf($file, $document->id, 1);
+
+            // ── Buat rekod versi ──────────────────────────────────────────
+            $version = DocumentVersion::create([
+                'document_id'       => $document->id,
+                'version_number'    => 1,
+                'original_filename' => $file->getClientOriginalName(),
+                'stored_path'       => $storedPath,
+                'mime_type'         => $file->getMimeType(),
+                'file_size'         => $file->getSize(),
+                'file_hash'         => $fileHash,
+                'processing_status' => DocumentVersion::STATUS_PENDING,
+                'is_current'        => true,
+                'change_notes'      => $data['change_notes'] ?? 'Versi pertama.',
+                'uploaded_by'       => auth()->id(),
+            ]);
+
+            // ── Audit log ─────────────────────────────────────────────────
+            $this->auditService->documentUploaded($document, $version);
+
+            // ── Dispatch job ke queue ─────────────────────────────────────
+            ProcessUploadedDocumentJob::dispatch($version->id);
+
+            return $document->load('currentVersion');
+        });
+    }
+
+    private function storePdf(UploadedFile $file, int $documentId, int $versionNumber): string
+    {
+        $disk    = config('knowledgebase.upload.storage_disk', 'local');
+        $folder  = "documents/{$documentId}/v{$versionNumber}";
+        $filename = Str::uuid() . '.pdf';
+
+        $path = $file->storeAs($folder, $filename, $disk);
+
+        if (!$path) {
+            throw new RuntimeException('Gagal simpan fail PDF ke storage.');
+        }
+
+        return $path;
+    }
+}
diff --git a/app/Actions/Document/UploadNewVersionAction.php b/app/Actions/Document/UploadNewVersionAction.php
new file mode 100644
index 0000000..d695eee
--- /dev/null
+++ b/app/Actions/Document/UploadNewVersionAction.php
@@ -0,0 +1,83 @@
+<?php
+
+namespace App\Actions\Document;
+
+use App\Jobs\ProcessUploadedDocumentJob;
+use App\Models\Document;
+use App\Models\DocumentVersion;
+use App\Services\KnowledgeBase\AuditService;
+use Illuminate\Http\UploadedFile;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Storage;
+use Illuminate\Support\Str;
+use RuntimeException;
+
+/**
+ * UploadNewVersionAction
+ *
+ * Upload versi baru untuk dokumen yang sedia ada.
+ * Versi lama TIDAK dipadam — kekal dalam storage dan MySQL.
+ * Chunk versi lama akan di-deactivate (bukan delete) semasa ingestion.
+ */
+class UploadNewVersionAction
+{
+    public function __construct(
+        private readonly AuditService $auditService
+    ) {}
+
+    public function execute(Document $document, UploadedFile $file, array $data): DocumentVersion
+    {
+        $fileHash = hash_file('sha256', $file->getRealPath());
+
+        // Semak sama ada hash sama dengan versi semasa
+        $currentVersion = $document->currentVersion;
+        if ($currentVersion && $currentVersion->file_hash === $fileHash) {
+            throw new RuntimeException(
+                'Fail ini sama dengan versi semasa. Tiada perubahan.'
+            );
+        }
+
+        return DB::transaction(function () use ($document, $file, $fileHash, $data) {
+            $newVersionNumber = $document->getLatestVersionNumber() + 1;
+
+            // ── Simpan fail baru ──────────────────────────────────────────
+            $disk     = config('knowledgebase.upload.storage_disk', 'local');
+            $folder   = "documents/{$document->id}/v{$newVersionNumber}";
+            $filename = Str::uuid() . '.pdf';
+            $path     = $file->storeAs($folder, $filename, $disk);
+
+            if (!$path) {
+                throw new RuntimeException('Gagal simpan fail PDF ke storage.');
+            }
+
+            // ── Buat rekod versi baru ─────────────────────────────────────
+            $version = DocumentVersion::create([
+                'document_id'       => $document->id,
+                'version_number'    => $newVersionNumber,
+                'original_filename' => $file->getClientOriginalName(),
+                'stored_path'       => $path,
+                'mime_type'         => $file->getMimeType(),
+                'file_size'         => $file->getSize(),
+                'file_hash'         => $fileHash,
+                'processing_status' => DocumentVersion::STATUS_PENDING,
+                'is_current'        => false, // akan di-set current semasa ingestion
+                'change_notes'      => $data['change_notes'] ?? null,
+                'uploaded_by'       => auth()->id(),
+            ]);
+
+            // Kemaskini status dokumen ke processing
+            $document->update([
+                'status'     => Document::STATUS_PROCESSING,
+                'updated_by' => auth()->id(),
+            ]);
+
+            // ── Audit log ─────────────────────────────────────────────────
+            $this->auditService->documentUploaded($document, $version);
+
+            // ── Dispatch job ──────────────────────────────────────────────
+            ProcessUploadedDocumentJob::dispatch($version->id);
+
+            return $version;
+        });
+    }
+}
diff --git a/app/Console/Commands/HealthCheckCommand.php b/app/Console/Commands/HealthCheckCommand.php
new file mode 100644
index 0000000..d6f9562
--- /dev/null
+++ b/app/Console/Commands/HealthCheckCommand.php
@@ -0,0 +1,109 @@
+<?php
+
+namespace App\Console\Commands;
+
+use App\Services\Ollama\OllamaService;
+use App\Services\Qdrant\QdrantService;
+use Illuminate\Console\Command;
+use Illuminate\Support\Facades\DB;
+
+/**
+ * php artisan kb:health-check
+ *
+ * Semak status semua perkhidmatan yang diperlukan.
+ */
+class HealthCheckCommand extends Command
+{
+    protected $signature = 'kb:health-check';
+    protected $description = 'Semak status Ollama, Qdrant, dan MySQL';
+
+    public function handle(OllamaService $ollama, QdrantService $qdrant): int
+    {
+        $this->info('════════════════════════════════════════');
+        $this->info('  PEMERIKSAAN KESIHATAN SISTEM');
+        $this->info('════════════════════════════════════════');
+
+        $allOk = true;
+
+        // ── MySQL ─────────────────────────────────────────────────────────
+        $this->line('');
+        $this->info('📦 MySQL');
+        try {
+            DB::connection()->getPdo();
+            $dbName = DB::getDatabaseName();
+            $this->line("   ✅ Berjaya sambung ke: {$dbName}");
+        } catch (\Exception $e) {
+            $this->error("   ❌ Tidak dapat sambung: {$e->getMessage()}");
+            $allOk = false;
+        }
+
+        // ── Ollama ────────────────────────────────────────────────────────
+        $this->line('');
+        $this->info('🤖 Ollama');
+        $ollamaStatus = $ollama->healthCheck();
+
+        if ($ollamaStatus['online']) {
+            $this->line("   ✅ Online");
+            $chatOk  = $ollamaStatus['chat_model']  ? '✅' : '❌';
+            $embedOk = $ollamaStatus['embed_model'] ? '✅' : '❌';
+            $this->line("   {$chatOk} Model Chat:    " . config('ollama.chat_model'));
+            $this->line("   {$embedOk} Model Embed:   " . config('ollama.embedding_model'));
+
+            if (!$ollamaStatus['chat_model'] || !$ollamaStatus['embed_model']) {
+                $allOk = false;
+            }
+        } else {
+            $this->error("   ❌ Offline");
+            if ($ollamaStatus['error']) {
+                $this->line("      " . $ollamaStatus['error']);
+            }
+            $allOk = false;
+        }
+
+        // ── Qdrant ────────────────────────────────────────────────────────
+        $this->line('');
+        $this->info('🗄️  Qdrant');
+        $qdrantStatus = $qdrant->healthCheck();
+
+        if ($qdrantStatus['online']) {
+            $this->line("   ✅ Online");
+            $collOk = $qdrantStatus['collection_exists'] ? '✅' : '⚠️ ';
+            $this->line("   {$collOk} Collection:    " . config('qdrant.collection'));
+            if ($qdrantStatus['collection_exists']) {
+                $this->line("   📊 Vectors:      " . number_format($qdrantStatus['points_count'] ?? 0));
+            } else {
+                $this->warn("      Collection belum wujud. Akan dibuat secara automatik semasa pertama embed.");
+            }
+        } else {
+            $this->error("   ❌ Offline");
+            if ($qdrantStatus['error']) {
+                $this->line("      " . $qdrantStatus['error']);
+            }
+            $allOk = false;
+        }
+
+        // ── Queue ─────────────────────────────────────────────────────────
+        $this->line('');
+        $this->info('⏳ Queue');
+        $driver = config('queue.default');
+        $this->line("   ℹ️  Driver: {$driver}");
+        if ($driver === 'sync') {
+            $this->warn("   ⚠️  Queue driver adalah 'sync' — job akan dijalankan secara synchronous.");
+            $this->warn("      Tukar kepada 'database' atau 'redis' untuk production.");
+        } else {
+            $this->line("   ✅ Driver konfigurasi untuk async.");
+        }
+
+        // ── Ringkasan ─────────────────────────────────────────────────────
+        $this->line('');
+        $this->info('════════════════════════════════════════');
+        if ($allOk) {
+            $this->info('  ✅ SEMUA PERKHIDMATAN OK');
+        } else {
+            $this->error('  ❌ ADA PERKHIDMATAN YANG BERMASALAH');
+        }
+        $this->info('════════════════════════════════════════');
+
+        return $allOk ? self::SUCCESS : self::FAILURE;
+    }
+}
diff --git a/app/Console/Commands/ReindexCategoryCommand.php b/app/Console/Commands/ReindexCategoryCommand.php
new file mode 100644
index 0000000..4ee1413
--- /dev/null
+++ b/app/Console/Commands/ReindexCategoryCommand.php
@@ -0,0 +1,96 @@
+<?php
+
+namespace App\Console\Commands;
+
+use App\Jobs\ReindexDocumentJob;
+use App\Jobs\ReindexKnowledgeItemJob;
+use App\Models\Category;
+use App\Models\DocumentVersion;
+use App\Models\KnowledgeItem;
+use App\Services\KnowledgeBase\AuditService;
+use Illuminate\Console\Command;
+
+/**
+ * php artisan kb:reindex-category {--category_id=} {--slug=} {--dry-run}
+ *
+ * Contoh:
+ *   php artisan kb:reindex-category --category_id=1
+ *   php artisan kb:reindex-category --slug=pelesenan
+ *   php artisan kb:reindex-category --slug=pelesenan --dry-run
+ */
+class ReindexCategoryCommand extends Command
+{
+    protected $signature = 'kb:reindex-category
+                            {--category_id= : ID kategori}
+                            {--slug=         : Slug kategori}
+                            {--dry-run       : Papar sahaja tanpa dispatch}';
+
+    protected $description = 'Reindex semua dokumen dan knowledge items dalam satu kategori';
+
+    public function handle(AuditService $auditService): int
+    {
+        $category = null;
+
+        if ($id = $this->option('category_id')) {
+            $category = Category::find((int) $id);
+        } elseif ($slug = $this->option('slug')) {
+            $category = Category::where('slug', $slug)->first();
+        }
+
+        if (!$category) {
+            $this->error('Kategori tidak dijumpai.');
+            $this->listCategories();
+            return self::FAILURE;
+        }
+
+        $dryRun = $this->option('dry-run');
+
+        $this->info("Kategori: {$category->name}");
+        $this->line(str_repeat('─', 50));
+
+        // Dokumen
+        $versions = DocumentVersion::whereHas('document', fn($q) => $q->where('category_id', $category->id))
+            ->where('is_current', true)
+            ->where('processing_status', DocumentVersion::STATUS_INDEXED)
+            ->with('document')
+            ->get();
+
+        $this->info("Dokumen (versi semasa): {$versions->count()}");
+        foreach ($versions as $v) {
+            $this->line("  → {$v->document->title} v{$v->version_number}");
+            if (!$dryRun) {
+                ReindexDocumentJob::dispatch($v->id);
+            }
+        }
+
+        // Knowledge Items
+        $items = KnowledgeItem::where('category_id', $category->id)
+            ->where('is_active', true)
+            ->get();
+
+        $this->info("\nKnowledge Items: {$items->count()}");
+        foreach ($items as $item) {
+            $this->line("  → [{$item->item_type}] {$item->title}");
+            if (!$dryRun) {
+                ReindexKnowledgeItemJob::dispatch($item->id);
+            }
+        }
+
+        if ($dryRun) {
+            $this->warn("\n[DRY RUN] Tiada job dihantar. Buang --dry-run untuk reindex sebenar.");
+        } else {
+            $auditService->systemReindexStarted("category:{$category->slug}");
+            $this->info("\n✓ Semua job telah dijadualkan.");
+        }
+
+        return self::SUCCESS;
+    }
+
+    private function listCategories(): void
+    {
+        $this->info("\nKategori tersedia:");
+        Category::orderBy('name')->get()->each(function ($c) {
+            $this->line("  ID: {$c->id}  Slug: {$c->slug}  Nama: {$c->name}");
+        });
+    }
+}
diff --git a/app/Console/Commands/ReindexDocumentCommand.php b/app/Console/Commands/ReindexDocumentCommand.php
new file mode 100644
index 0000000..dbafb84
--- /dev/null
+++ b/app/Console/Commands/ReindexDocumentCommand.php
@@ -0,0 +1,107 @@
+<?php
+
+namespace App\Console\Commands;
+
+use App\Jobs\ReindexDocumentJob;
+use App\Models\Document;
+use App\Models\DocumentVersion;
+use Illuminate\Console\Command;
+
+/**
+ * php artisan kb:reindex-document {--document_id=} {--version_id=} {--all-failed}
+ *
+ * Contoh:
+ *   php artisan kb:reindex-document --document_id=5
+ *   php artisan kb:reindex-document --version_id=12
+ *   php artisan kb:reindex-document --all-failed
+ */
+class ReindexDocumentCommand extends Command
+{
+    protected $signature = 'kb:reindex-document
+                            {--document_id= : ID dokumen untuk reindex versi semasa}
+                            {--version_id=  : ID versi spesifik untuk reindex}
+                            {--all-failed   : Reindex semua versi yang gagal}';
+
+    protected $description = 'Reindex (re-embed) dokumen dalam Qdrant';
+
+    public function handle(): int
+    {
+        if ($this->option('all-failed')) {
+            return $this->reindexAllFailed();
+        }
+
+        if ($versionId = $this->option('version_id')) {
+            return $this->reindexVersion((int) $versionId);
+        }
+
+        if ($documentId = $this->option('document_id')) {
+            return $this->reindexDocument((int) $documentId);
+        }
+
+        $this->error('Sila nyatakan --document_id, --version_id, atau --all-failed');
+        return self::FAILURE;
+    }
+
+    private function reindexDocument(int $documentId): int
+    {
+        $document = Document::find($documentId);
+
+        if (!$document) {
+            $this->error("Dokumen ID {$documentId} tidak dijumpai.");
+            return self::FAILURE;
+        }
+
+        $currentVersion = $document->currentVersion;
+
+        if (!$currentVersion) {
+            $this->error("Dokumen '{$document->title}' tiada versi semasa.");
+            return self::FAILURE;
+        }
+
+        ReindexDocumentJob::dispatch($currentVersion->id);
+
+        $this->info("✓ Reindex dijadualkan untuk dokumen: {$document->title} (v{$currentVersion->version_number})");
+
+        return self::SUCCESS;
+    }
+
+    private function reindexVersion(int $versionId): int
+    {
+        $version = DocumentVersion::with('document')->find($versionId);
+
+        if (!$version) {
+            $this->error("Version ID {$versionId} tidak dijumpai.");
+            return self::FAILURE;
+        }
+
+        ReindexDocumentJob::dispatch($version->id);
+
+        $this->info("✓ Reindex dijadualkan untuk: {$version->document->title} v{$version->version_number}");
+
+        return self::SUCCESS;
+    }
+
+    private function reindexAllFailed(): int
+    {
+        $failedVersions = DocumentVersion::whereIn('processing_status', [
+            DocumentVersion::STATUS_FAILED,
+            DocumentVersion::STATUS_EXTRACTION_FAILED,
+        ])->with('document')->get();
+
+        if ($failedVersions->isEmpty()) {
+            $this->info('Tiada versi yang gagal ditemui.');
+            return self::SUCCESS;
+        }
+
+        $count = 0;
+        foreach ($failedVersions as $version) {
+            ReindexDocumentJob::dispatch($version->id);
+            $this->line("  → {$version->document->title} v{$version->version_number}");
+            $count++;
+        }
+
+        $this->info("✓ {$count} versi telah dijadualkan untuk reindex.");
+
+        return self::SUCCESS;
+    }
+}
diff --git a/app/Http/Controllers/Admin/AuditLogController.php b/app/Http/Controllers/Admin/AuditLogController.php
new file mode 100644
index 0000000..e3d0ddd
--- /dev/null
+++ b/app/Http/Controllers/Admin/AuditLogController.php
@@ -0,0 +1,45 @@
+<?php
+
+namespace App\Http\Controllers\Admin;
+
+use App\Http\Controllers\Controller;
+use App\Models\AuditLog;
+use Illuminate\Http\Request;
+use Illuminate\View\View;
+
+class AuditLogController extends Controller
+{
+    public function index(Request $request): View
+    {
+        $query = AuditLog::with('user')->latest('created_at');
+
+        if ($request->filled('event')) {
+            $query->where('event', $request->event);
+        }
+
+        if ($request->filled('user_id')) {
+            $query->where('user_id', $request->user_id);
+        }
+
+        if ($request->filled('date_from')) {
+            $query->where('created_at', '>=', $request->date_from . ' 00:00:00');
+        }
+
+        if ($request->filled('date_to')) {
+            $query->where('created_at', '<=', $request->date_to . ' 23:59:59');
+        }
+
+        $logs = $query->paginate(30)->withQueryString();
+
+        $eventTypes = AuditLog::distinct()->pluck('event')->sort()->values();
+
+        return view('admin.audit-logs.index', compact('logs', 'eventTypes'));
+    }
+
+    public function show(AuditLog $auditLog): View
+    {
+        $auditLog->load('user');
+
+        return view('admin.audit-logs.show', compact('auditLog'));
+    }
+}
diff --git a/app/Http/Controllers/Admin/CategoryController.php b/app/Http/Controllers/Admin/CategoryController.php
new file mode 100644
index 0000000..92409aa
--- /dev/null
+++ b/app/Http/Controllers/Admin/CategoryController.php
@@ -0,0 +1,102 @@
+<?php
+
+namespace App\Http\Controllers\Admin;
+
+use App\Http\Controllers\Controller;
+use App\Http\Requests\Admin\StoreCategoryRequest;
+use App\Models\Category;
+use App\Services\KnowledgeBase\AuditService;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\Support\Str;
+use Illuminate\View\View;
+
+class CategoryController extends Controller
+{
+    public function __construct(
+        private readonly AuditService $auditService
+    ) {}
+
+    public function index(): View
+    {
+        $categories = Category::withCount([
+                'documents as total_documents',
+                'documents as active_documents' => fn($q) => $q->where('is_active', true),
+                'knowledgeItems as total_knowledge_items',
+            ])
+            ->ordered()
+            ->withTrashed()
+            ->paginate(20);
+
+        return view('admin.categories.index', compact('categories'));
+    }
+
+    public function create(): View
+    {
+        return view('admin.categories.create');
+    }
+
+    public function store(StoreCategoryRequest $request): RedirectResponse
+    {
+        $data = $request->validated();
+
+        if (empty($data['slug'])) {
+            $data['slug'] = Str::slug($data['name']);
+        }
+
+        $data['created_by'] = auth()->id();
+
+        $category = Category::create($data);
+
+        $this->auditService->categoryCreated($category);
+
+        return redirect()
+            ->route('admin.categories.index')
+            ->with('success', "Kategori '{$category->name}' berjaya dicipta.");
+    }
+
+    public function edit(Category $category): View
+    {
+        return view('admin.categories.edit', compact('category'));
+    }
+
+    public function update(StoreCategoryRequest $request, Category $category): RedirectResponse
+    {
+        $data = $request->validated();
+
+        if (empty($data['slug'])) {
+            $data['slug'] = Str::slug($data['name']);
+        }
+
+        $category->update($data);
+
+        return redirect()
+            ->route('admin.categories.index')
+            ->with('success', "Kategori '{$category->name}' berjaya dikemaskini.");
+    }
+
+    public function toggleStatus(Category $category): RedirectResponse
+    {
+        $category->update(['is_active' => !$category->is_active]);
+
+        $status = $category->is_active ? 'diaktifkan' : 'dinyahaktifkan';
+
+        return back()->with('success', "Kategori '{$category->name}' telah {$status}.");
+    }
+
+    public function destroy(Category $category): RedirectResponse
+    {
+        // Semak sama ada ada dokumen aktif dalam kategori ini
+        if ($category->documents()->where('is_active', true)->exists()) {
+            return back()->with('error',
+                'Kategori tidak boleh dipadam kerana masih ada dokumen aktif di dalamnya.'
+            );
+        }
+
+        $category->delete(); // SoftDelete
+
+        return redirect()
+            ->route('admin.categories.index')
+            ->with('success', "Kategori '{$category->name}' telah dipadam.");
+    }
+}
diff --git a/app/Http/Controllers/Admin/ChatFeedbackController.php b/app/Http/Controllers/Admin/ChatFeedbackController.php
new file mode 100644
index 0000000..ddab8b9
--- /dev/null
+++ b/app/Http/Controllers/Admin/ChatFeedbackController.php
@@ -0,0 +1,117 @@
+<?php
+
+namespace App\Http\Controllers\Admin;
+
+use App\Http\Controllers\Controller;
+use App\Models\Category;
+use App\Models\ChatFeedback;
+use App\Models\ChatLog;
+use App\Models\KnowledgeItem;
+use App\Services\KnowledgeBase\AuditService;
+use App\Services\KnowledgeBase\IngestionService;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\View\View;
+
+class ChatFeedbackController extends Controller
+{
+    public function __construct(
+        private readonly AuditService $auditService,
+        private readonly IngestionService $ingestionService,
+    ) {}
+
+    /**
+     * Senarai log chat dengan filter dan status feedback.
+     */
+    public function index(Request $request): View
+    {
+        $query = ChatLog::with(['session', 'category', 'feedback'])
+            ->latest();
+
+        if ($request->filled('has_answer')) {
+            $query->where('has_answer', (bool) $request->has_answer);
+        }
+
+        if ($request->filled('is_flagged')) {
+            $query->where('is_flagged', true);
+        }
+
+        if ($request->filled('category_id')) {
+            $query->where('category_id', $request->category_id);
+        }
+
+        if ($request->filled('rating')) {
+            $query->whereHas('feedback', fn($q) => $q->where('rating', $request->rating));
+        }
+
+        $logs       = $query->paginate(20)->withQueryString();
+        $categories = Category::active()->ordered()->get();
+
+        return view('admin.chat-feedback.index', compact('logs', 'categories'));
+    }
+
+    /**
+     * Semak satu log chat dengan butiran penuh.
+     */
+    public function show(ChatLog $chatLog): View
+    {
+        $chatLog->load(['session', 'category', 'feedback.convertedFaq']);
+
+        return view('admin.chat-feedback.show', compact('chatLog'));
+    }
+
+    /**
+     * Convert soalan yang tidak dijawab dengan baik kepada FAQ rasmi.
+     */
+    public function convertToFaq(Request $request, ChatLog $chatLog): RedirectResponse
+    {
+        $validated = $request->validate([
+            'category_id' => ['required', 'exists:categories,id'],
+            'title'       => ['required', 'string', 'max:500'],
+            'content'     => ['required', 'string', 'max:10000'],
+        ]);
+
+        $knowledgeItem = KnowledgeItem::create([
+            'category_id' => $validated['category_id'],
+            'item_type'   => KnowledgeItem::TYPE_FAQ,
+            'title'       => $validated['title'],
+            'content'     => $validated['content'],
+            'is_active'   => true,
+            'is_public'   => true,
+            'created_by'  => auth()->id(),
+            'updated_by'  => auth()->id(),
+        ]);
+
+        // Kemaskini feedback jika ada
+        if ($feedback = $chatLog->feedback) {
+            $feedback->update([
+                'converted_to_faq' => true,
+                'converted_faq_id' => $knowledgeItem->id,
+                'reviewed_by'      => auth()->id(),
+                'reviewed_at'      => now(),
+            ]);
+        }
+
+        // Flag log chat sebagai dah diselesaikan
+        $chatLog->update(['is_flagged' => false]);
+
+        $this->auditService->faqConvertedFromFeedback($feedback, $knowledgeItem);
+
+        // Embed knowledge item baru
+        \App\Jobs\ReindexKnowledgeItemJob::dispatch($knowledgeItem->id);
+
+        return redirect()
+            ->route('admin.knowledge-items.show', $knowledgeItem)
+            ->with('success', "FAQ baru '{$knowledgeItem->title}' berjaya dicipta dari log chat.");
+    }
+
+    /**
+     * Toggle flag pada log chat untuk tanda perlu semakan.
+     */
+    public function toggleFlag(ChatLog $chatLog): RedirectResponse
+    {
+        $chatLog->update(['is_flagged' => !$chatLog->is_flagged]);
+
+        return back()->with('success', $chatLog->is_flagged ? 'Log ditanda untuk semakan.' : 'Flag dibuang.');
+    }
+}
diff --git a/app/Http/Controllers/Admin/ChunkReviewController.php b/app/Http/Controllers/Admin/ChunkReviewController.php
new file mode 100644
index 0000000..bbdd3d7
--- /dev/null
+++ b/app/Http/Controllers/Admin/ChunkReviewController.php
@@ -0,0 +1,271 @@
+<?php
+
+namespace App\Http\Controllers\Admin;
+
+use App\Http\Controllers\Controller;
+use App\Http\Requests\Admin\SplitChunkRequest;
+use App\Http\Requests\Admin\UpdateChunkRequest;
+use App\Models\Document;
+use App\Models\DocumentChunk;
+use App\Models\DocumentVersion;
+use App\Services\Document\ChunkEditingService;
+use App\Services\Document\ChunkSplitService;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\View\View;
+use InvalidArgumentException;
+use RuntimeException;
+
+/**
+ * ChunkReviewController
+ *
+ * Menguruskan UI dan operasi Chunk Review & Editing:
+ *   - index()      → Senarai chunk per versi (enhanced list dengan status filter)
+ *   - show()       → Detail satu chunk + preview 3 teks + form edit
+ *   - update()     → Simpan final_text yang diedit
+ *   - exclude()    → Kecualikan chunk dari indexing
+ *   - include()    → Kembalikan chunk ke indexing
+ *   - reindex()    → Trigger reindex manual
+ *   - splitForm()  → Form split chunk
+ *   - doSplit()    → Jalankan split
+ *
+ * NOTA: Hanya admin yang boleh akses (dikuatkuasakan di routes via 'role:admin').
+ */
+class ChunkReviewController extends Controller
+{
+    public function __construct(
+        private readonly ChunkEditingService $editor,
+        private readonly ChunkSplitService   $splitter,
+    ) {}
+
+    // =========================================================================
+    // LIST VIEW
+    // =========================================================================
+
+    /**
+     * Senarai chunk untuk satu versi dokumen.
+     * Menggantikan DocumentController::chunks().
+     *
+     * Route: GET /admin/documents/{document}/versions/{version}/chunks
+     */
+    public function index(Document $document, DocumentVersion $version): View
+    {
+        abort_if($version->document_id !== $document->id, 404);
+
+        $statusFilter = request('status');
+
+        $query = $version->chunks()
+            ->with(['editor', 'parentChunk', 'childChunks'])
+            ->withCount('audits')
+            ->orderBy('chunk_index');
+
+        if ($statusFilter) {
+            $query->where('chunk_status', $statusFilter);
+        }
+
+        $chunks = $query->paginate(20)->withQueryString();
+
+        // Bilangan chunk mengikut status untuk filter pills
+        $statusCounts = $version->chunks()
+            ->selectRaw('chunk_status, count(*) as total')
+            ->groupBy('chunk_status')
+            ->pluck('total', 'chunk_status')
+            ->toArray();
+
+        $allStatuses = DocumentChunk::STATUS_PENDING === 'pending'
+            ? [
+                DocumentChunk::STATUS_PENDING,
+                DocumentChunk::STATUS_INDEXED,
+                DocumentChunk::STATUS_NEEDS_REVIEW,
+                DocumentChunk::STATUS_NEEDS_REINDEX,
+                DocumentChunk::STATUS_EXCLUDED,
+                DocumentChunk::STATUS_SUPERSEDED,
+                DocumentChunk::STATUS_FAILED_EMBEDDING,
+            ]
+            : [];
+
+        return view('admin.documents.chunks', compact(
+            'document',
+            'version',
+            'chunks',
+            'statusCounts',
+            'statusFilter'
+        ));
+    }
+
+    // =========================================================================
+    // DETAIL + EDIT VIEW
+    // =========================================================================
+
+    /**
+     * Detail satu chunk: preview raw/cleaned/final text + form edit + audit trail.
+     *
+     * Route: GET /admin/chunks/{chunk}
+     */
+    public function show(DocumentChunk $chunk): View
+    {
+        $chunk->load([
+            'document.category',
+            'documentVersion',
+            'editor',
+            'parentChunk',
+            'childChunks.editor',
+            'audits' => fn($q) => $q->with('user')->limit(10),
+        ]);
+
+        return view('admin.chunks.show', compact('chunk'));
+    }
+
+    /**
+     * Simpan perubahan final_text.
+     *
+     * Route: PATCH /admin/chunks/{chunk}
+     */
+    public function update(UpdateChunkRequest $request, DocumentChunk $chunk): RedirectResponse
+    {
+        try {
+            $this->editor->editFinalText(
+                $chunk,
+                $request->validated('final_text'),
+                $request->validated('notes')
+            );
+
+            return redirect()
+                ->route('admin.chunks.show', $chunk)
+                ->with('success', 'final_text berjaya disimpan. Reindex sedang diantrikan dalam queue.');
+        } catch (RuntimeException $e) {
+            return back()->withInput()->with('error', $e->getMessage());
+        }
+    }
+
+    // =========================================================================
+    // EXCLUDE / INCLUDE
+    // =========================================================================
+
+    /**
+     * Kecualikan chunk dari indexing.
+     *
+     * Route: POST /admin/chunks/{chunk}/exclude
+     */
+    public function exclude(Request $request, DocumentChunk $chunk): RedirectResponse
+    {
+        $request->validate(['notes' => ['nullable', 'string', 'max:500']]);
+
+        try {
+            $this->editor->excludeChunk($chunk, $request->input('notes'));
+
+            return back()->with(
+                'success',
+                "Chunk #{$chunk->chunk_index} berjaya dikecualikan dari indexing."
+            );
+        } catch (RuntimeException $e) {
+            return back()->with('error', $e->getMessage());
+        }
+    }
+
+    /**
+     * Kembalikan chunk ke indexing.
+     *
+     * Route: POST /admin/chunks/{chunk}/include
+     */
+    public function include(Request $request, DocumentChunk $chunk): RedirectResponse
+    {
+        $request->validate(['notes' => ['nullable', 'string', 'max:500']]);
+
+        try {
+            $this->editor->includeChunk($chunk, $request->input('notes'));
+
+            return back()->with(
+                'success',
+                "Chunk #{$chunk->chunk_index} berjaya dikembalikan ke indexing."
+            );
+        } catch (RuntimeException $e) {
+            return back()->with('error', $e->getMessage());
+        }
+    }
+
+    // =========================================================================
+    // REINDEX
+    // =========================================================================
+
+    /**
+     * Trigger reindex manual untuk satu chunk.
+     *
+     * Route: POST /admin/chunks/{chunk}/reindex
+     */
+    public function reindex(Request $request, DocumentChunk $chunk): RedirectResponse
+    {
+        $request->validate(['notes' => ['nullable', 'string', 'max:500']]);
+
+        try {
+            $this->editor->triggerReindex($chunk, $request->input('notes'));
+
+            return back()->with(
+                'success',
+                "Chunk #{$chunk->chunk_index} sedang diantrikan untuk reindex."
+            );
+        } catch (RuntimeException $e) {
+            return back()->with('error', $e->getMessage());
+        }
+    }
+
+    // =========================================================================
+    // SPLIT
+    // =========================================================================
+
+    /**
+     * Form split chunk.
+     *
+     * Route: GET /admin/chunks/{chunk}/split
+     */
+    public function splitForm(DocumentChunk $chunk): View
+    {
+        if ($chunk->isSuperseded()) {
+            abort(403, 'Chunk yang telah digantikan tidak boleh di-split semula.');
+        }
+
+        if ($chunk->chunk_status === DocumentChunk::STATUS_EXCLUDED) {
+            abort(403, 'Chunk yang dikecualikan tidak boleh di-split. Include semula dahulu.');
+        }
+
+        $chunk->load(['document', 'documentVersion', 'childChunks']);
+
+        return view('admin.chunks.split', compact('chunk'));
+    }
+
+    /**
+     * Jalankan split chunk.
+     *
+     * Route: POST /admin/chunks/{chunk}/split
+     */
+    public function doSplit(SplitChunkRequest $request, DocumentChunk $chunk): RedirectResponse
+    {
+        if ($chunk->isSuperseded()) {
+            return back()->with('error', 'Chunk yang telah digantikan tidak boleh di-split.');
+        }
+
+        try {
+            $children = $this->splitter->split(
+                $chunk,
+                $request->validated('segments'),
+                $request->validated('notes')
+            );
+
+            return redirect()
+                ->route('admin.documents.chunks', [
+                    'document' => $chunk->document_id,
+                    'version'  => $chunk->document_version_id,
+                ])
+                ->with(
+                    'success',
+                    "Chunk #{$chunk->chunk_index} berjaya di-split kepada "
+                    . count($children)
+                    . " chunk baharu. Reindex sedang dijalankan dalam queue."
+                );
+        } catch (InvalidArgumentException $e) {
+            return back()->withInput()->with('error', $e->getMessage());
+        } catch (RuntimeException $e) {
+            return back()->withInput()->with('error', $e->getMessage());
+        }
+    }
+}
diff --git a/app/Http/Controllers/Admin/DashboardController.php b/app/Http/Controllers/Admin/DashboardController.php
new file mode 100644
index 0000000..1855228
--- /dev/null
+++ b/app/Http/Controllers/Admin/DashboardController.php
@@ -0,0 +1,54 @@
+<?php
+
+namespace App\Http\Controllers\Admin;
+
+use App\Http\Controllers\Controller;
+use App\Models\AuditLog;
+use App\Models\Category;
+use App\Models\ChatLog;
+use App\Models\Document;
+use App\Models\DocumentVersion;
+use App\Models\KnowledgeItem;
+use App\Services\Ollama\OllamaService;
+use App\Services\Qdrant\QdrantService;
+use Illuminate\View\View;
+
+class DashboardController extends Controller
+{
+    public function index(
+        OllamaService $ollamaService,
+        QdrantService $qdrantService
+    ): View {
+        $stats = [
+            'total_documents'       => Document::count(),
+            'active_documents'      => Document::where('is_active', true)->count(),
+            'processing_documents'  => Document::where('status', 'processing')->count(),
+            'failed_documents'      => Document::whereIn('status', ['failed', 'extraction_failed'])->count(),
+            'total_categories'      => Category::where('is_active', true)->count(),
+            'total_knowledge_items' => KnowledgeItem::where('is_active', true)->count(),
+            'total_chats_today'     => ChatLog::whereDate('created_at', today())->count(),
+            'unanswered_chats'      => ChatLog::where('has_answer', false)->count(),
+            'flagged_chats'         => ChatLog::where('is_flagged', true)->count(),
+        ];
+
+        $recentActivity = AuditLog::with('user')
+            ->latest('created_at')
+            ->limit(10)
+            ->get();
+
+        $recentChats = ChatLog::with('category')
+            ->latest()
+            ->limit(5)
+            ->get();
+
+        // Health check (cache 60 saat supaya tidak lambat setiap load)
+        $health = cache()->remember('service_health', 60, function () use ($ollamaService, $qdrantService) {
+            return [
+                'ollama' => $ollamaService->healthCheck(),
+                'qdrant' => $qdrantService->healthCheck(),
+            ];
+        });
+
+        return view('admin.dashboard', compact('stats', 'recentActivity', 'recentChats', 'health'));
+    }
+}
diff --git a/app/Http/Controllers/Admin/DocumentController.php b/app/Http/Controllers/Admin/DocumentController.php
new file mode 100644
index 0000000..c990141
--- /dev/null
+++ b/app/Http/Controllers/Admin/DocumentController.php
@@ -0,0 +1,214 @@
+<?php
+
+namespace App\Http\Controllers\Admin;
+
+use App\Actions\Document\CreateDocumentAction;
+use App\Actions\Document\UploadNewVersionAction;
+use App\Http\Controllers\Controller;
+use App\Http\Requests\Admin\StoreDocumentRequest;
+use App\Jobs\ReindexDocumentJob;
+use App\Models\Category;
+use App\Models\Document;
+use App\Models\DocumentVersion;
+use App\Services\KnowledgeBase\AuditService;
+use App\Services\KnowledgeBase\IngestionService;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\Storage;
+use Illuminate\View\View;
+use RuntimeException;
+
+class DocumentController extends Controller
+{
+    public function __construct(
+        private readonly AuditService $auditService,
+        private readonly IngestionService $ingestionService,
+    ) {}
+
+    public function index(Request $request): View
+    {
+        $query = Document::with(['category', 'currentVersion'])
+            ->withCount('versions');
+
+        if ($request->filled('category_id')) {
+            $query->where('category_id', $request->category_id);
+        }
+
+        if ($request->filled('status')) {
+            $query->where('status', $request->status);
+        }
+
+        if ($request->filled('search')) {
+            $query->where('title', 'like', '%' . $request->search . '%');
+        }
+
+        $documents  = $query->latest()->paginate(15)->withQueryString();
+        $categories = Category::active()->ordered()->get();
+
+        return view('admin.documents.index', compact('documents', 'categories'));
+    }
+
+    public function create(): View
+    {
+        $categories = Category::active()->ordered()->get();
+        return view('admin.documents.create', compact('categories'));
+    }
+
+    public function store(StoreDocumentRequest $request, CreateDocumentAction $action): RedirectResponse
+    {
+        try {
+            $document = $action->execute(
+                $request->validated(),
+                $request->file('file')
+            );
+
+            return redirect()
+                ->route('admin.documents.show', $document)
+                ->with('success', "Dokumen '{$document->title}' berjaya diupload dan sedang diproses.");
+        } catch (RuntimeException $e) {
+            return back()
+                ->withInput()
+                ->with('error', $e->getMessage());
+        }
+    }
+
+    public function show(Document $document): View
+    {
+        $document->load([
+            'category',
+            'versions.uploader',
+            'currentVersion.chunks' => fn($q) => $q->limit(20),
+        ]);
+
+        return view('admin.documents.show', compact('document'));
+    }
+
+    public function edit(Document $document): View
+    {
+        $categories = Category::active()->ordered()->get();
+        return view('admin.documents.edit', compact('document', 'categories'));
+    }
+
+    public function update(Request $request, Document $document): RedirectResponse
+    {
+        $validated = $request->validate([
+            'title'          => ['required', 'string', 'max:255'],
+            'description'    => ['nullable', 'string', 'max:1000'],
+            'category_id'    => ['required', 'exists:categories,id'],
+            'effective_date' => ['nullable', 'date'],
+            'expiry_date'    => ['nullable', 'date'],
+            'tags'           => ['nullable', 'array'],
+            'language'       => ['nullable', 'in:ms,en'],
+        ]);
+
+        $validated['updated_by'] = auth()->id();
+        $document->update($validated);
+
+        return redirect()
+            ->route('admin.documents.show', $document)
+            ->with('success', 'Maklumat dokumen berjaya dikemaskini.');
+    }
+
+    /**
+     * Upload versi baru untuk dokumen yang sedia ada.
+     */
+    public function uploadVersion(
+        Request $request,
+        Document $document,
+        UploadNewVersionAction $action
+    ): RedirectResponse {
+        $request->validate([
+            'file'         => ['required', 'file', 'mimes:pdf', 'max:' . config('knowledgebase.upload.max_file_size', 20480)],
+            'change_notes' => ['nullable', 'string', 'max:500'],
+        ]);
+
+        try {
+            $action->execute($document, $request->file('file'), $request->only('change_notes'));
+
+            return redirect()
+                ->route('admin.documents.show', $document)
+                ->with('success', 'Versi baru berjaya diupload dan sedang diproses.');
+        } catch (RuntimeException $e) {
+            return back()->with('error', $e->getMessage());
+        }
+    }
+
+    /**
+     * Toggle status aktif/tidak aktif dokumen.
+     * Apabila dinyahaktifkan, chunk dalam Qdrant juga dimatikan.
+     */
+    public function toggleStatus(Document $document): RedirectResponse
+    {
+        $newStatus = !$document->is_active;
+
+        if ($newStatus) {
+            // Aktifkan — versi semasa mesti sudah indexed
+            $currentVersion = $document->currentVersion;
+            if (!$currentVersion || !$currentVersion->isProcessed()) {
+                return back()->with('error',
+                    'Dokumen tidak boleh diaktifkan kerana pemprosesan belum selesai.'
+                );
+            }
+
+            $document->update([
+                'is_active' => true,
+                'status'    => Document::STATUS_ACTIVE,
+            ]);
+
+            $this->auditService->documentActivated($document);
+        } else {
+            // Deactivate — matikan juga dalam Qdrant
+            $document->update([
+                'is_active' => false,
+                'status'    => Document::STATUS_INACTIVE,
+            ]);
+
+            if ($currentVersion = $document->currentVersion) {
+                $this->ingestionService->deactivateVersionInQdrant($currentVersion);
+            }
+
+            $this->auditService->documentDeactivated($document);
+        }
+
+        $status = $newStatus ? 'diaktifkan' : 'dinyahaktifkan';
+
+        return back()->with('success', "Dokumen '{$document->title}' telah {$status}.");
+    }
+
+    /**
+     * Trigger reindex untuk versi tertentu.
+     */
+    public function reindex(Document $document): RedirectResponse
+    {
+        $currentVersion = $document->currentVersion;
+
+        if (!$currentVersion) {
+            return back()->with('error', 'Tiada versi semasa untuk diindeks semula.');
+        }
+
+        ReindexDocumentJob::dispatch($currentVersion->id);
+
+        $this->auditService->documentReindexed($document, $currentVersion);
+
+        return back()->with('success', 'Reindeks telah dimulakan. Sila semak semula sebentar lagi.');
+    }
+
+    /**
+     * Download PDF asal.
+     */
+    public function download(Document $document, DocumentVersion $version)
+    {
+        abort_if($version->document_id !== $document->id, 404);
+
+        $disk = config('knowledgebase.upload.storage_disk', 'local');
+
+        if (!Storage::disk($disk)->exists($version->stored_path)) {
+            abort(404, 'Fail tidak dijumpai.');
+        }
+
+        return Storage::disk($disk)->download(
+            $version->stored_path,
+            $version->original_filename
+        );
+    }
+}
diff --git a/app/Http/Controllers/Admin/KnowledgeItemController.php b/app/Http/Controllers/Admin/KnowledgeItemController.php
new file mode 100644
index 0000000..01e8675
--- /dev/null
+++ b/app/Http/Controllers/Admin/KnowledgeItemController.php
@@ -0,0 +1,152 @@
+<?php
+
+namespace App\Http\Controllers\Admin;
+
+use App\Http\Controllers\Controller;
+use App\Http\Requests\Admin\StoreKnowledgeItemRequest;
+use App\Jobs\ReindexKnowledgeItemJob;
+use App\Models\Category;
+use App\Models\KnowledgeItem;
+use App\Services\KnowledgeBase\AuditService;
+use App\Services\KnowledgeBase\IngestionService;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\View\View;
+use RuntimeException;
+
+class KnowledgeItemController extends Controller
+{
+    public function __construct(
+        private readonly AuditService $auditService,
+        private readonly IngestionService $ingestionService,
+    ) {}
+
+    public function index(Request $request): View
+    {
+        $query = KnowledgeItem::with('category')
+            ->withTrashed();
+
+        if ($request->filled('category_id')) {
+            $query->where('category_id', $request->category_id);
+        }
+
+        if ($request->filled('item_type')) {
+            $query->where('item_type', $request->item_type);
+        }
+
+        if ($request->filled('search')) {
+            $query->where(function ($q) use ($request) {
+                $q->where('title', 'like', '%' . $request->search . '%')
+                  ->orWhere('content', 'like', '%' . $request->search . '%');
+            });
+        }
+
+        $items      = $query->latest()->paginate(20)->withQueryString();
+        $categories = Category::active()->ordered()->get();
+        $typeLabels = KnowledgeItem::typeLabels();
+
+        return view('admin.knowledge-items.index', compact('items', 'categories', 'typeLabels'));
+    }
+
+    public function create(Request $request): View
+    {
+        $categories   = Category::active()->ordered()->get();
+        $typeLabels   = KnowledgeItem::typeLabels();
+        $prefillData  = $request->only(['category_id', 'item_type', 'title', 'content']);
+        // prefillData berguna bila convert dari feedback
+
+        return view('admin.knowledge-items.create', compact('categories', 'typeLabels', 'prefillData'));
+    }
+
+    public function store(StoreKnowledgeItemRequest $request): RedirectResponse
+    {
+        $data = $request->validated();
+        $data['created_by'] = auth()->id();
+        $data['updated_by'] = auth()->id();
+
+        $item = KnowledgeItem::create($data);
+
+        $this->auditService->knowledgeItemCreated($item);
+
+        // Embed secara async
+        ReindexKnowledgeItemJob::dispatch($item->id);
+
+        return redirect()
+            ->route('admin.knowledge-items.show', $item)
+            ->with('success', "Knowledge item '{$item->title}' berjaya dicipta dan sedang di-embed.");
+    }
+
+    public function show(KnowledgeItem $knowledgeItem): View
+    {
+        $knowledgeItem->load('category', 'creator');
+
+        return view('admin.knowledge-items.show', compact('knowledgeItem'));
+    }
+
+    public function edit(KnowledgeItem $knowledgeItem): View
+    {
+        $categories = Category::active()->ordered()->get();
+        $typeLabels = KnowledgeItem::typeLabels();
+
+        return view('admin.knowledge-items.edit', compact('knowledgeItem', 'categories', 'typeLabels'));
+    }
+
+    public function update(StoreKnowledgeItemRequest $request, KnowledgeItem $knowledgeItem): RedirectResponse
+    {
+        $oldValues = $knowledgeItem->only(['title', 'content', 'is_active']);
+
+        $data = $request->validated();
+        $data['updated_by'] = auth()->id();
+
+        $knowledgeItem->update($data);
+
+        $this->auditService->knowledgeItemUpdated($knowledgeItem, $oldValues);
+
+        // Re-embed kerana kandungan mungkin berubah
+        ReindexKnowledgeItemJob::dispatch($knowledgeItem->id);
+
+        return redirect()
+            ->route('admin.knowledge-items.show', $knowledgeItem)
+            ->with('success', 'Knowledge item berjaya dikemaskini dan sedang di-embed semula.');
+    }
+
+    public function toggleStatus(KnowledgeItem $knowledgeItem): RedirectResponse
+    {
+        $newStatus = !$knowledgeItem->is_active;
+
+        $knowledgeItem->update(['is_active' => $newStatus]);
+
+        if (!$newStatus && $knowledgeItem->qdrant_point_id) {
+            $this->ingestionService->deactivateKnowledgeItemInQdrant($knowledgeItem);
+            $this->auditService->knowledgeItemDeactivated($knowledgeItem);
+        } elseif ($newStatus) {
+            // Reactivate — update payload Qdrant
+            ReindexKnowledgeItemJob::dispatch($knowledgeItem->id);
+        }
+
+        $status = $newStatus ? 'diaktifkan' : 'dinyahaktifkan';
+
+        return back()->with('success', "Item '{$knowledgeItem->title}' telah {$status}.");
+    }
+
+    public function reindex(KnowledgeItem $knowledgeItem): RedirectResponse
+    {
+        ReindexKnowledgeItemJob::dispatch($knowledgeItem->id);
+
+        return back()->with('success', 'Re-embed telah dimulakan.');
+    }
+
+    public function destroy(KnowledgeItem $knowledgeItem): RedirectResponse
+    {
+        // Deactivate dalam Qdrant dulu
+        if ($knowledgeItem->qdrant_point_id) {
+            $this->ingestionService->deactivateKnowledgeItemInQdrant($knowledgeItem);
+        }
+
+        $knowledgeItem->delete(); // SoftDelete
+
+        return redirect()
+            ->route('admin.knowledge-items.index')
+            ->with('success', 'Knowledge item telah dipadam.');
+    }
+}
diff --git a/app/Http/Controllers/Chatbot/ChatController.php b/app/Http/Controllers/Chatbot/ChatController.php
new file mode 100644
index 0000000..9611bf5
--- /dev/null
+++ b/app/Http/Controllers/Chatbot/ChatController.php
@@ -0,0 +1,59 @@
+<?php
+
+namespace App\Http\Controllers\Chatbot;
+
+use App\Actions\Chatbot\AskQuestionAction;
+use App\Http\Controllers\Controller;
+use App\Http\Requests\Chatbot\AskQuestionRequest;
+use App\Models\Category;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+use Illuminate\View\View;
+use RuntimeException;
+
+class ChatController extends Controller
+{
+    public function __construct(
+        private readonly AskQuestionAction $askQuestionAction
+    ) {}
+
+    /**
+     * Paparan chatbot UI.
+     */
+    public function index(Request $request): View
+    {
+        $categories     = Category::active()->ordered()->get();
+        $selectedCatId  = $request->query('category_id');
+
+        return view('chatbot.index', compact('categories', 'selectedCatId'));
+    }
+
+    /**
+     * Endpoint untuk submit soalan.
+     * Return JSON — AJAX call dari chatbot UI.
+     */
+    public function ask(AskQuestionRequest $request): JsonResponse
+    {
+        try {
+            $result = $this->askQuestionAction->execute(
+                $request->question,
+                $request->category_id,
+                $request
+            );
+
+            return response()->json([
+                'success'       => true,
+                'answer'        => $result['answer'],
+                'has_answer'    => $result['has_answer'],
+                'sources'       => $result['sources'],
+                'session_token' => $result['session_token'],
+            ]);
+        } catch (RuntimeException $e) {
+            return response()->json([
+                'success' => false,
+                'message' => 'Perkhidmatan AI tidak tersedia pada masa ini. Sila cuba sebentar lagi.',
+                'error'   => config('app.debug') ? $e->getMessage() : null,
+            ], 503);
+        }
+    }
+}
diff --git a/app/Http/Controllers/Chatbot/FeedbackController.php b/app/Http/Controllers/Chatbot/FeedbackController.php
new file mode 100644
index 0000000..d514933
--- /dev/null
+++ b/app/Http/Controllers/Chatbot/FeedbackController.php
@@ -0,0 +1,53 @@
+<?php
+
+namespace App\Http\Controllers\Chatbot;
+
+use App\Http\Controllers\Controller;
+use App\Models\ChatFeedback;
+use App\Models\ChatLog;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class FeedbackController extends Controller
+{
+    /**
+     * Simpan feedback untuk satu jawapan chatbot.
+     */
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'chat_log_id'    => ['required', 'integer', 'exists:chat_logs,id'],
+            'rating'         => ['required', 'in:helpful,not_helpful,partially_helpful'],
+            'comment'        => ['nullable', 'string', 'max:1000'],
+            'correct_answer' => ['nullable', 'string', 'max:5000'],
+        ]);
+
+        $chatLog = ChatLog::findOrFail($validated['chat_log_id']);
+
+        // Elak duplikasi feedback
+        if ($chatLog->feedback) {
+            return response()->json([
+                'success' => false,
+                'message' => 'Anda sudah memberikan feedback untuk soalan ini.',
+            ], 409);
+        }
+
+        $feedback = ChatFeedback::create([
+            'chat_log_id'    => $chatLog->id,
+            'user_id'        => auth()->id(),
+            'rating'         => $validated['rating'],
+            'comment'        => $validated['comment'] ?? null,
+            'correct_answer' => $validated['correct_answer'] ?? null,
+        ]);
+
+        // Flag untuk semakan admin jika jawapan tidak membantu
+        if ($validated['rating'] === ChatFeedback::RATING_NOT_HELPFUL) {
+            $chatLog->update(['is_flagged' => true]);
+        }
+
+        return response()->json([
+            'success' => true,
+            'message' => 'Terima kasih atas maklum balas anda.',
+        ]);
+    }
+}
diff --git a/app/Http/Controllers/Controller.php b/app/Http/Controllers/Controller.php
new file mode 100644
index 0000000..8677cd5
--- /dev/null
+++ b/app/Http/Controllers/Controller.php
@@ -0,0 +1,8 @@
+<?php
+
+namespace App\Http\Controllers;
+
+abstract class Controller
+{
+    //
+}
diff --git a/app/Http/Middleware/EnsureUserRole.php b/app/Http/Middleware/EnsureUserRole.php
new file mode 100644
index 0000000..8ec452d
--- /dev/null
+++ b/app/Http/Middleware/EnsureUserRole.php
@@ -0,0 +1,29 @@
+<?php
+
+namespace App\Http\Middleware;
+
+use Closure;
+use Illuminate\Http\Request;
+use Symfony\Component\HttpFoundation\Response;
+
+/**
+ * EnsureUserRole Middleware
+ *
+ * Periksa sama ada user mempunyai role yang diperlukan.
+ * Guna: ->middleware('role:admin') atau ->middleware('role:admin,staff')
+ */
+class EnsureUserRole
+{
+    public function handle(Request $request, Closure $next, string ...$roles): Response
+    {
+        if (!$request->user()) {
+            return redirect()->route('login');
+        }
+
+        if (!in_array($request->user()->role, $roles)) {
+            abort(403, 'Anda tidak mempunyai kebenaran untuk akses halaman ini.');
+        }
+
+        return $next($request);
+    }
+}
diff --git a/app/Http/Requests/Admin/SplitChunkRequest.php b/app/Http/Requests/Admin/SplitChunkRequest.php
new file mode 100644
index 0000000..f1625a8
--- /dev/null
+++ b/app/Http/Requests/Admin/SplitChunkRequest.php
@@ -0,0 +1,51 @@
+<?php
+
+namespace App\Http\Requests\Admin;
+
+use Illuminate\Foundation\Http\FormRequest;
+
+class SplitChunkRequest extends FormRequest
+{
+    public function authorize(): bool
+    {
+        // Hanya admin yang boleh split chunk
+        return auth()->check() && auth()->user()->role === 'admin';
+    }
+
+    public function rules(): array
+    {
+        return [
+            'segments'   => ['required', 'array', 'min:2', 'max:10'],
+            'segments.*' => ['required', 'string', 'min:20', 'max:10000'],
+            'notes'      => ['nullable', 'string', 'max:500'],
+        ];
+    }
+
+    public function messages(): array
+    {
+        return [
+            'segments.required'   => 'Sila masukkan segmen untuk split.',
+            'segments.min'        => 'Split memerlukan sekurang-kurangnya 2 segmen.',
+            'segments.max'        => 'Maksimum 10 segmen dibenarkan dalam satu operasi split.',
+            'segments.*.required' => 'Segmen tidak boleh kosong.',
+            'segments.*.min'      => 'Setiap segmen mesti sekurang-kurangnya 20 aksara untuk embedding bermakna.',
+            'segments.*.max'      => 'Setiap segmen tidak boleh melebihi 10,000 aksara.',
+            'notes.max'           => 'Nota tidak boleh melebihi 500 aksara.',
+        ];
+    }
+
+    protected function prepareForValidation(): void
+    {
+        // Trim setiap segmen dan buang segmen yang benar-benar kosong
+        if ($this->has('segments')) {
+            $segments = array_values(
+                array_filter(
+                    array_map('trim', $this->input('segments', [])),
+                    fn($s) => $s !== ''
+                )
+            );
+
+            $this->merge(['segments' => $segments]);
+        }
+    }
+}
diff --git a/app/Http/Requests/Admin/StoreCategoryRequest.php b/app/Http/Requests/Admin/StoreCategoryRequest.php
new file mode 100644
index 0000000..2ec0669
--- /dev/null
+++ b/app/Http/Requests/Admin/StoreCategoryRequest.php
@@ -0,0 +1,44 @@
+<?php
+
+namespace App\Http\Requests\Admin;
+
+use Illuminate\Foundation\Http\FormRequest;
+use Illuminate\Validation\Rule;
+
+class StoreCategoryRequest extends FormRequest
+{
+    public function authorize(): bool
+    {
+        return $this->user()->canManageCategories();
+    }
+
+    public function rules(): array
+    {
+        $categoryId = $this->route('category')?->id;
+
+        return [
+            'name'        => ['required', 'string', 'max:100'],
+            'slug'        => [
+                'nullable',
+                'string',
+                'max:100',
+                'regex:/^[a-z0-9-]+$/',
+                Rule::unique('categories', 'slug')->ignore($categoryId)->whereNull('deleted_at'),
+            ],
+            'description' => ['nullable', 'string', 'max:500'],
+            'color'       => ['nullable', 'string', 'regex:/^#[0-9A-Fa-f]{6}$/'],
+            'is_active'   => ['boolean'],
+            'sort_order'  => ['nullable', 'integer', 'min:0'],
+        ];
+    }
+
+    public function messages(): array
+    {
+        return [
+            'name.required'       => 'Nama kategori wajib diisi.',
+            'slug.unique'         => 'Slug ini sudah digunakan.',
+            'slug.regex'          => 'Slug hanya boleh mengandungi huruf kecil, angka, dan tanda (-)',
+            'color.regex'         => 'Warna mesti dalam format hex (contoh: #3b82f6)',
+        ];
+    }
+}
diff --git a/app/Http/Requests/Admin/StoreDocumentRequest.php b/app/Http/Requests/Admin/StoreDocumentRequest.php
new file mode 100644
index 0000000..802ee6b
--- /dev/null
+++ b/app/Http/Requests/Admin/StoreDocumentRequest.php
@@ -0,0 +1,51 @@
+<?php
+
+namespace App\Http\Requests\Admin;
+
+use Illuminate\Foundation\Http\FormRequest;
+
+class StoreDocumentRequest extends FormRequest
+{
+    public function authorize(): bool
+    {
+        return $this->user()->canManageDocuments();
+    }
+
+    public function rules(): array
+    {
+        $maxSizeKb = config('knowledgebase.upload.max_file_size', 20480);
+
+        return [
+            'category_id'    => ['required', 'integer', 'exists:categories,id'],
+            'title'          => ['required', 'string', 'max:255'],
+            'description'    => ['nullable', 'string', 'max:1000'],
+            'file'           => [
+                'required',
+                'file',
+                'mimes:pdf',
+                "max:{$maxSizeKb}",
+            ],
+            'effective_date' => ['nullable', 'date'],
+            'expiry_date'    => ['nullable', 'date', 'after_or_equal:effective_date'],
+            'tags'           => ['nullable', 'array'],
+            'tags.*'         => ['string', 'max:50'],
+            'language'       => ['nullable', 'in:ms,en'],
+            'change_notes'   => ['nullable', 'string', 'max:500'],
+        ];
+    }
+
+    public function messages(): array
+    {
+        $maxMb = round(config('knowledgebase.upload.max_file_size', 20480) / 1024);
+
+        return [
+            'category_id.required' => 'Kategori wajib dipilih.',
+            'category_id.exists'   => 'Kategori tidak wujud.',
+            'title.required'       => 'Tajuk dokumen wajib diisi.',
+            'file.required'        => 'Fail PDF wajib diupload.',
+            'file.mimes'           => 'Hanya fail PDF yang dibenarkan.',
+            'file.max'             => "Saiz fail tidak boleh melebihi {$maxMb}MB.",
+            'expiry_date.after_or_equal' => 'Tarikh luput mesti selepas atau sama dengan tarikh kuat kuasa.',
+        ];
+    }
+}
diff --git a/app/Http/Requests/Admin/StoreKnowledgeItemRequest.php b/app/Http/Requests/Admin/StoreKnowledgeItemRequest.php
new file mode 100644
index 0000000..df1ac72
--- /dev/null
+++ b/app/Http/Requests/Admin/StoreKnowledgeItemRequest.php
@@ -0,0 +1,44 @@
+<?php
+
+namespace App\Http\Requests\Admin;
+
+use App\Models\KnowledgeItem;
+use Illuminate\Foundation\Http\FormRequest;
+
+class StoreKnowledgeItemRequest extends FormRequest
+{
+    public function authorize(): bool
+    {
+        return $this->user()->canManageDocuments();
+    }
+
+    public function rules(): array
+    {
+        return [
+            'category_id'    => ['required', 'integer', 'exists:categories,id'],
+            'item_type'      => ['required', 'in:' . implode(',', array_keys(KnowledgeItem::typeLabels()))],
+            'title'          => ['required', 'string', 'max:500'],
+            'content'        => ['required', 'string', 'max:10000'],
+            'content_short'  => ['nullable', 'string', 'max:500'],
+            'tags'           => ['nullable', 'array'],
+            'tags.*'         => ['string', 'max:50'],
+            'language'       => ['nullable', 'in:ms,en'],
+            'effective_date' => ['nullable', 'date'],
+            'expiry_date'    => ['nullable', 'date'],
+            'is_active'      => ['boolean'],
+            'is_public'      => ['boolean'],
+        ];
+    }
+
+    public function messages(): array
+    {
+        return [
+            'category_id.required' => 'Kategori wajib dipilih.',
+            'item_type.required'   => 'Jenis item wajib dipilih.',
+            'item_type.in'         => 'Jenis item tidak sah.',
+            'title.required'       => 'Tajuk/soalan wajib diisi.',
+            'content.required'     => 'Kandungan/jawapan wajib diisi.',
+            'content.max'          => 'Kandungan terlalu panjang (had: 10,000 karakter).',
+        ];
+    }
+}
diff --git a/app/Http/Requests/Admin/UpdateChunkRequest.php b/app/Http/Requests/Admin/UpdateChunkRequest.php
new file mode 100644
index 0000000..6642631
--- /dev/null
+++ b/app/Http/Requests/Admin/UpdateChunkRequest.php
@@ -0,0 +1,42 @@
+<?php
+
+namespace App\Http\Requests\Admin;
+
+use Illuminate\Foundation\Http\FormRequest;
+
+class UpdateChunkRequest extends FormRequest
+{
+    public function authorize(): bool
+    {
+        // Hanya admin yang boleh edit chunk
+        return auth()->check() && auth()->user()->role === 'admin';
+    }
+
+    public function rules(): array
+    {
+        return [
+            'final_text' => ['required', 'string', 'min:20', 'max:10000'],
+            'notes'      => ['nullable', 'string', 'max:500'],
+        ];
+    }
+
+    public function messages(): array
+    {
+        return [
+            'final_text.required' => 'final_text tidak boleh kosong.',
+            'final_text.min'      => 'final_text terlalu pendek. Minimum 20 aksara diperlukan untuk embedding bermakna.',
+            'final_text.max'      => 'final_text terlalu panjang. Maksimum 10,000 aksara.',
+            'notes.max'           => 'Nota tidak boleh melebihi 500 aksara.',
+        ];
+    }
+
+    protected function prepareForValidation(): void
+    {
+        // Trim whitespace pada final_text sebelum validasi
+        if ($this->has('final_text')) {
+            $this->merge([
+                'final_text' => trim($this->input('final_text')),
+            ]);
+        }
+    }
+}
diff --git a/app/Http/Requests/Chatbot/AskQuestionRequest.php b/app/Http/Requests/Chatbot/AskQuestionRequest.php
new file mode 100644
index 0000000..3514dbf
--- /dev/null
+++ b/app/Http/Requests/Chatbot/AskQuestionRequest.php
@@ -0,0 +1,58 @@
+<?php
+
+namespace App\Http\Requests\Chatbot;
+
+use Illuminate\Foundation\Http\FormRequest;
+
+class AskQuestionRequest extends FormRequest
+{
+    public function authorize(): bool
+    {
+        return true; // Public access
+    }
+
+    public function rules(): array
+    {
+        return [
+            'question'    => [
+                'required',
+                'string',
+                'min:3',
+                'max:1000',
+            ],
+            'category_id' => [
+                'nullable',
+                'integer',
+                'exists:categories,id',
+            ],
+            'session_token' => [
+                'nullable',
+                'string',
+                'max:64',
+            ],
+        ];
+    }
+
+    public function messages(): array
+    {
+        return [
+            'question.required' => 'Soalan wajib diisi.',
+            'question.min'      => 'Soalan terlalu pendek (minimum 3 karakter).',
+            'question.max'      => 'Soalan terlalu panjang (maksimum 1000 karakter).',
+            'category_id.exists' => 'Kategori tidak wujud.',
+        ];
+    }
+
+    /**
+     * Sanitize soalan sebelum diproses.
+     */
+    protected function prepareForValidation(): void
+    {
+        if ($this->has('question')) {
+            // Buang karakter kawalan berbahaya yang mungkin prompt injection
+            $sanitized = preg_replace('/[\x00-\x08\x0B\x0C\x0E-\x1F\x7F]/', '', $this->question);
+            $sanitized = trim($sanitized);
+            $this->merge(['question' => $sanitized]);
+        }
+    }
+}
diff --git a/app/Jobs/LogChatInteractionJob.php b/app/Jobs/LogChatInteractionJob.php
new file mode 100644
index 0000000..552dfa7
--- /dev/null
+++ b/app/Jobs/LogChatInteractionJob.php
@@ -0,0 +1,67 @@
+<?php
+
+namespace App\Jobs;
+
+use App\Models\ChatLog;
+use App\Models\ChatSession;
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Foundation\Bus\Dispatchable;
+use Illuminate\Queue\InteractsWithQueue;
+use Illuminate\Queue\SerializesModels;
+
+/**
+ * LogChatInteractionJob
+ *
+ * Log pertanyaan + jawapan chatbot secara asynchronous.
+ * Hantar ke queue supaya response chatbot tidak ditangguh oleh operasi DB.
+ */
+class LogChatInteractionJob implements ShouldQueue
+{
+    use Dispatchable, InteractsWithQueue, Queueable, SerializesModels;
+
+    public int $tries = 3;
+    public int $timeout = 30;
+
+    public function __construct(
+        private readonly string $sessionToken,
+        private readonly ?int   $userId,
+        private readonly ?int   $categoryId,
+        private readonly string $question,
+        private readonly string $answer,
+        private readonly array  $sources,
+        private readonly array  $contextChunks,
+        private readonly string $modelUsed,
+        private readonly ?int   $tokensUsed,
+        private readonly float  $responseTime,
+        private readonly bool   $hasAnswer,
+    ) {
+        $this->onQueue(config('knowledgebase.queue.chat_log', 'default'));
+    }
+
+    public function handle(): void
+    {
+        $session = ChatSession::where('session_token', $this->sessionToken)->first();
+
+        if (!$session) {
+            return;
+        }
+
+        ChatLog::create([
+            'chat_session_id' => $session->id,
+            'user_id'         => $this->userId,
+            'category_id'     => $this->categoryId,
+            'question'        => $this->question,
+            'answer'          => $this->answer,
+            'sources_used'    => $this->sources,
+            'context_chunks'  => $this->contextChunks,
+            'model_used'      => $this->modelUsed,
+            'tokens_used'     => $this->tokensUsed,
+            'response_time'   => $this->responseTime,
+            'has_answer'      => $this->hasAnswer,
+            'is_flagged'      => false,
+        ]);
+
+        $session->update(['last_activity_at' => now()]);
+    }
+}
diff --git a/app/Jobs/ProcessUploadedDocumentJob.php b/app/Jobs/ProcessUploadedDocumentJob.php
new file mode 100644
index 0000000..6b8ade0
--- /dev/null
+++ b/app/Jobs/ProcessUploadedDocumentJob.php
@@ -0,0 +1,65 @@
+<?php
+
+namespace App\Jobs;
+
+use App\Models\DocumentVersion;
+use App\Services\KnowledgeBase\IngestionService;
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Foundation\Bus\Dispatchable;
+use Illuminate\Queue\InteractsWithQueue;
+use Illuminate\Queue\SerializesModels;
+use Illuminate\Support\Facades\Log;
+use Throwable;
+
+/**
+ * ProcessUploadedDocumentJob
+ *
+ * Job utama untuk proses dokumen selepas upload.
+ * Melaksanakan: extract PDF → chunk → embed → sync Qdrant
+ *
+ * Dihantar ke queue supaya upload tidak timeout.
+ * Retry: 2 kali jika gagal, dengan 60s delay.
+ */
+class ProcessUploadedDocumentJob implements ShouldQueue
+{
+    use Dispatchable, InteractsWithQueue, Queueable, SerializesModels;
+
+    public int $tries = 2;
+    public int $backoff = 60; // saat antara retry
+    public int $timeout = 600; // 10 minit — PDF besar mungkin ambil masa
+
+    public function __construct(
+        private readonly int $documentVersionId
+    ) {
+        $this->onQueue(config('knowledgebase.queue.ingestion', 'default'));
+    }
+
+    public function handle(IngestionService $ingestionService): void
+    {
+        $version = DocumentVersion::with(['document.category'])->findOrFail($this->documentVersionId);
+
+        Log::info("ProcessUploadedDocumentJob mula untuk version {$this->documentVersionId}");
+
+        $ingestionService->processDocumentVersion($version);
+
+        Log::info("ProcessUploadedDocumentJob selesai untuk version {$this->documentVersionId}");
+    }
+
+    public function failed(Throwable $exception): void
+    {
+        Log::error("ProcessUploadedDocumentJob GAGAL untuk version {$this->documentVersionId}", [
+            'error' => $exception->getMessage(),
+            'trace' => $exception->getTraceAsString(),
+        ]);
+
+        // Kemaskini status ke failed dalam database
+        $version = DocumentVersion::find($this->documentVersionId);
+        if ($version) {
+            $version->updateStatus(
+                DocumentVersion::STATUS_FAILED,
+                'Job gagal: ' . $exception->getMessage()
+            );
+        }
+    }
+}
diff --git a/app/Jobs/ReindexChunkJob.php b/app/Jobs/ReindexChunkJob.php
new file mode 100644
index 0000000..256095d
--- /dev/null
+++ b/app/Jobs/ReindexChunkJob.php
@@ -0,0 +1,171 @@
+<?php
+
+namespace App\Jobs;
+
+use App\Models\DocumentChunk;
+use App\Models\ProcessingLog;
+use App\Services\Ollama\OllamaService;
+use App\Services\Qdrant\QdrantService;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Foundation\Queue\Queueable;
+use Illuminate\Support\Facades\Log;
+use Illuminate\Support\Str;
+use RuntimeException;
+
+/**
+ * ReindexChunkJob
+ *
+ * Reindex satu chunk sahaja:
+ *   1. Embed semula getEmbeddableText() (final_text > cleaned_text > content)
+ *   2. Upsert point ke Qdrant (guna semula qdrant_point_id lama jika ada)
+ *   3. Kemaskini chunk: markAsEmbedded(), needs_reindex=false
+ *
+ * Berbeza dari ReindexDocumentJob yang reindex SELURUH dokumen.
+ * Job ini digunakan untuk:
+ *   - Edit final_text oleh admin
+ *   - Include semula chunk yang excluded
+ *   - Manual trigger reindex
+ *   - Child chunks hasil split (perlu embed buat pertama kali)
+ */
+class ReindexChunkJob implements ShouldQueue
+{
+    use Queueable;
+
+    public int $tries   = 3;
+    public int $backoff = 30;   // Tunggu 30s sebelum retry
+    public int $timeout = 120;  // 2 minit maksimum per chunk
+
+    public function __construct(
+        public readonly int $chunkId,
+    ) {
+        $this->onQueue(config('knowledgebase.queue.ingestion', 'default'));
+    }
+
+    public function handle(OllamaService $ollama, QdrantService $qdrant): void
+    {
+        // Load chunk dengan semua relasi yang diperlukan untuk toQdrantPayload()
+        $chunk = DocumentChunk::with(['document.category', 'documentVersion'])
+            ->find($this->chunkId);
+
+        if (! $chunk) {
+            Log::warning("ReindexChunkJob: Chunk #{$this->chunkId} tidak dijumpai. Job dilangkau.");
+            return;
+        }
+
+        // ── Guard: Jangan reindex chunk yang tidak sepatutnya ──────────────
+
+        if ($chunk->isSuperseded()) {
+            Log::info("ReindexChunkJob: Chunk #{$this->chunkId} adalah superseded. Job dilangkau.", [
+                'chunk_index' => $chunk->chunk_index,
+            ]);
+            return;
+        }
+
+        if ($chunk->exclude_from_index) {
+            Log::info("ReindexChunkJob: Chunk #{$this->chunkId} dikecualikan dari index. Job dilangkau.", [
+                'chunk_index'  => $chunk->chunk_index,
+                'chunk_status' => $chunk->chunk_status,
+            ]);
+            return;
+        }
+
+        // ── Ambil teks untuk embedding ─────────────────────────────────────
+
+        $textToEmbed = $chunk->getEmbeddableText();
+
+        if (empty(trim($textToEmbed))) {
+            $chunk->update(['chunk_status' => DocumentChunk::STATUS_FAILED_EMBEDDING]);
+
+            Log::error("ReindexChunkJob: Chunk #{$this->chunkId} mempunyai teks kosong.", [
+                'has_final_text'   => ! is_null($chunk->final_text),
+                'has_cleaned_text' => ! is_null($chunk->cleaned_text),
+                'content_length'   => mb_strlen($chunk->content),
+            ]);
+            return;
+        }
+
+        // ── Log: mula proses ───────────────────────────────────────────────
+
+        ProcessingLog::record(
+            DocumentChunk::class,
+            $chunk->id,
+            ProcessingLog::STAGE_EMBED,
+            ProcessingLog::STATUS_STARTED,
+            null,
+            [
+                'chunk_index'  => $chunk->chunk_index,
+                'text_source'  => $chunk->final_text ? 'final_text'
+                    : ($chunk->cleaned_text ? 'cleaned_text' : 'content'),
+                'text_length'  => mb_strlen($textToEmbed),
+                'is_reindex'   => true,
+            ]
+        );
+
+        try {
+            // ── Embed teks ─────────────────────────────────────────────────
+            $vector = $ollama->embed($textToEmbed);
+
+            // ── Tentukan point ID ──────────────────────────────────────────
+            // Guna semula qdrant_point_id lama jika ada → upsert akan overwrite
+            // Ini mengelakkan "ghost points" yang tidak dirujuk oleh mana-mana chunk
+            $pointId = $chunk->qdrant_point_id ?? (string) Str::uuid();
+
+            // ── Upsert ke Qdrant ───────────────────────────────────────────
+            $qdrant->ensureCollectionExists();
+            $qdrant->upsertPoint($pointId, $vector, $chunk->toQdrantPayload());
+
+            // ── Kemaskini chunk ────────────────────────────────────────────
+            $chunk->markAsEmbedded($pointId);
+
+            ProcessingLog::record(
+                DocumentChunk::class,
+                $chunk->id,
+                ProcessingLog::STAGE_QDRANT,
+                ProcessingLog::STATUS_COMPLETED,
+                null,
+                [
+                    'point_id'   => $pointId,
+                    'is_reindex' => true,
+                ]
+            );
+
+            Log::info("ReindexChunkJob: Chunk #{$this->chunkId} berjaya direindex.", [
+                'chunk_index' => $chunk->chunk_index,
+                'point_id'    => $pointId,
+            ]);
+
+        } catch (RuntimeException $e) {
+            // Tandakan failed — job akan cuba semula (mengikut $tries)
+            $chunk->update(['chunk_status' => DocumentChunk::STATUS_FAILED_EMBEDDING]);
+
+            ProcessingLog::record(
+                DocumentChunk::class,
+                $chunk->id,
+                ProcessingLog::STAGE_EMBED,
+                ProcessingLog::STATUS_FAILED,
+                $e->getMessage(),
+                ['attempt' => $this->attempts()]
+            );
+
+            Log::error("ReindexChunkJob: Gagal reindex chunk #{$this->chunkId}.", [
+                'error'   => $e->getMessage(),
+                'attempt' => $this->attempts(),
+            ]);
+
+            throw $e; // Allow retry
+        }
+    }
+
+    /**
+     * Dipanggil selepas semua retry habis.
+     */
+    public function failed(\Throwable $e): void
+    {
+        DocumentChunk::where('id', $this->chunkId)
+            ->update(['chunk_status' => DocumentChunk::STATUS_FAILED_EMBEDDING]);
+
+        Log::error("ReindexChunkJob: Chunk #{$this->chunkId} gagal selepas semua cubaan semula.", [
+            'error' => $e->getMessage(),
+        ]);
+    }
+}
diff --git a/app/Jobs/ReindexDocumentJob.php b/app/Jobs/ReindexDocumentJob.php
new file mode 100644
index 0000000..905ea34
--- /dev/null
+++ b/app/Jobs/ReindexDocumentJob.php
@@ -0,0 +1,80 @@
+<?php
+
+namespace App\Jobs;
+
+use App\Models\DocumentVersion;
+use App\Services\KnowledgeBase\AuditService;
+use App\Services\KnowledgeBase\IngestionService;
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Foundation\Bus\Dispatchable;
+use Illuminate\Queue\InteractsWithQueue;
+use Illuminate\Queue\SerializesModels;
+use Illuminate\Support\Facades\Log;
+use Throwable;
+
+/**
+ * ReindexDocumentJob
+ *
+ * Reindex (reprocess embedding) untuk document version tertentu.
+ * Berguna bila:
+ * - model embedding ditukar
+ * - chunking strategy dikemaskini
+ * - Qdrant collection diset semula
+ *
+ * Proses: Deactivate chunk lama → Delete chunk lama → Re-chunk → Re-embed → Qdrant
+ */
+class ReindexDocumentJob implements ShouldQueue
+{
+    use Dispatchable, InteractsWithQueue, Queueable, SerializesModels;
+
+    public int $tries = 2;
+    public int $backoff = 60;
+    public int $timeout = 600;
+
+    public function __construct(
+        private readonly int $documentVersionId
+    ) {
+        $this->onQueue(config('knowledgebase.queue.ingestion', 'default'));
+    }
+
+    public function handle(IngestionService $ingestionService, AuditService $auditService): void
+    {
+        $version = DocumentVersion::with(['document.category'])->findOrFail($this->documentVersionId);
+
+        Log::info("ReindexDocumentJob mula untuk version {$this->documentVersionId}");
+
+        // Deactivate point lama dalam Qdrant
+        $ingestionService->deactivateVersionInQdrant($version);
+
+        // Padam chunk lama dari MySQL untuk reprocess
+        $version->chunks()->delete();
+
+        // Reset status dan mula proses semula
+        $version->update([
+            'processing_status'      => DocumentVersion::STATUS_PENDING,
+            'processing_error'       => null,
+            'processing_completed_at' => null,
+        ]);
+
+        // Reprocess
+        $ingestionService->processDocumentVersion($version);
+
+        $auditService->documentReindexed($version->document, $version);
+
+        Log::info("ReindexDocumentJob selesai untuk version {$this->documentVersionId}");
+    }
+
+    public function failed(Throwable $exception): void
+    {
+        Log::error("ReindexDocumentJob GAGAL untuk version {$this->documentVersionId}", [
+            'error' => $exception->getMessage(),
+        ]);
+
+        $version = DocumentVersion::find($this->documentVersionId);
+        $version?->updateStatus(
+            DocumentVersion::STATUS_FAILED,
+            'Reindex gagal: ' . $exception->getMessage()
+        );
+    }
+}
diff --git a/app/Jobs/ReindexKnowledgeItemJob.php b/app/Jobs/ReindexKnowledgeItemJob.php
new file mode 100644
index 0000000..ab0050d
--- /dev/null
+++ b/app/Jobs/ReindexKnowledgeItemJob.php
@@ -0,0 +1,50 @@
+<?php
+
+namespace App\Jobs;
+
+use App\Models\KnowledgeItem;
+use App\Services\KnowledgeBase\IngestionService;
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Foundation\Bus\Dispatchable;
+use Illuminate\Queue\InteractsWithQueue;
+use Illuminate\Queue\SerializesModels;
+use Illuminate\Support\Facades\Log;
+use Throwable;
+
+/**
+ * ReindexKnowledgeItemJob
+ *
+ * Reindex (re-embed) satu knowledge item ke Qdrant.
+ * Berguna bila kandungan FAQ/polisi dikemaskini.
+ */
+class ReindexKnowledgeItemJob implements ShouldQueue
+{
+    use Dispatchable, InteractsWithQueue, Queueable, SerializesModels;
+
+    public int $tries = 3;
+    public int $backoff = 30;
+    public int $timeout = 120;
+
+    public function __construct(
+        private readonly int $knowledgeItemId
+    ) {
+        $this->onQueue(config('knowledgebase.queue.embedding', 'default'));
+    }
+
+    public function handle(IngestionService $ingestionService): void
+    {
+        $item = KnowledgeItem::with('category')->findOrFail($this->knowledgeItemId);
+
+        Log::info("ReindexKnowledgeItemJob untuk item {$this->knowledgeItemId}");
+
+        $ingestionService->processKnowledgeItem($item);
+    }
+
+    public function failed(Throwable $exception): void
+    {
+        Log::error("ReindexKnowledgeItemJob GAGAL untuk item {$this->knowledgeItemId}", [
+            'error' => $exception->getMessage(),
+        ]);
+    }
+}
diff --git a/app/Models/AuditLog.php b/app/Models/AuditLog.php
new file mode 100644
index 0000000..a326fa4
--- /dev/null
+++ b/app/Models/AuditLog.php
@@ -0,0 +1,55 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Builder;
+
+class AuditLog extends Model
+{
+    // Audit log adalah append-only — tiada updated_at
+    const UPDATED_AT = null;
+
+    protected $fillable = [
+        'user_id',
+        'event',
+        'auditable_type',
+        'auditable_id',
+        'old_values',
+        'new_values',
+        'description',
+        'ip_address',
+        'user_agent',
+    ];
+
+    protected $casts = [
+        'old_values' => 'array',
+        'new_values' => 'array',
+    ];
+
+    // === Relationships ===
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    // === Scopes ===
+
+    public function scopeForModel(Builder $query, string $type, int $id): Builder
+    {
+        return $query->where('auditable_type', $type)
+                     ->where('auditable_id', $id);
+    }
+
+    public function scopeByEvent(Builder $query, string $event): Builder
+    {
+        return $query->where('event', $event);
+    }
+
+    public function scopeRecent(Builder $query, int $days = 30): Builder
+    {
+        return $query->where('created_at', '>=', now()->subDays($days));
+    }
+}
diff --git a/app/Models/Category.php b/app/Models/Category.php
new file mode 100644
index 0000000..a470714
--- /dev/null
+++ b/app/Models/Category.php
@@ -0,0 +1,75 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\SoftDeletes;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\Builder;
+use Illuminate\Support\Str;
+
+class Category extends Model
+{
+    use SoftDeletes;
+
+    protected $fillable = [
+        'name',
+        'slug',
+        'description',
+        'color',
+        'is_active',
+        'sort_order',
+        'created_by',
+    ];
+
+    protected $casts = [
+        'is_active' => 'boolean',
+        'sort_order' => 'integer',
+    ];
+
+    // Auto-generate slug jika tidak disediakan
+    protected static function booted(): void
+    {
+        static::creating(function (Category $category) {
+            if (empty($category->slug)) {
+                $category->slug = Str::slug($category->name);
+            }
+        });
+    }
+
+    // === Relationships ===
+
+    public function documents(): HasMany
+    {
+        return $this->hasMany(Document::class);
+    }
+
+    public function knowledgeItems(): HasMany
+    {
+        return $this->hasMany(KnowledgeItem::class);
+    }
+
+    public function creator()
+    {
+        return $this->belongsTo(User::class, 'created_by');
+    }
+
+    // === Scopes ===
+
+    public function scopeActive(Builder $query): Builder
+    {
+        return $query->where('is_active', true);
+    }
+
+    public function scopeOrdered(Builder $query): Builder
+    {
+        return $query->orderBy('sort_order')->orderBy('name');
+    }
+
+    // === Accessors ===
+
+    public function getActiveDocumentCountAttribute(): int
+    {
+        return $this->documents()->where('is_active', true)->count();
+    }
+}
diff --git a/app/Models/ChatFeedback.php b/app/Models/ChatFeedback.php
new file mode 100644
index 0000000..98e99b1
--- /dev/null
+++ b/app/Models/ChatFeedback.php
@@ -0,0 +1,71 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Builder;
+
+class ChatFeedback extends Model
+{
+    protected $fillable = [
+        'chat_log_id',
+        'user_id',
+        'rating',
+        'comment',
+        'correct_answer',
+        'converted_to_faq',
+        'converted_faq_id',
+        'reviewed_by',
+        'reviewed_at',
+    ];
+
+    protected $casts = [
+        'converted_to_faq' => 'boolean',
+        'reviewed_at'      => 'datetime',
+    ];
+
+    const RATING_HELPFUL           = 'helpful';
+    const RATING_NOT_HELPFUL       = 'not_helpful';
+    const RATING_PARTIALLY_HELPFUL = 'partially_helpful';
+
+    // === Relationships ===
+
+    public function chatLog(): BelongsTo
+    {
+        return $this->belongsTo(ChatLog::class);
+    }
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    public function reviewer(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'reviewed_by');
+    }
+
+    public function convertedFaq(): BelongsTo
+    {
+        return $this->belongsTo(KnowledgeItem::class, 'converted_faq_id');
+    }
+
+    // === Scopes ===
+
+    public function scopeNegative(Builder $query): Builder
+    {
+        return $query->where('rating', self::RATING_NOT_HELPFUL);
+    }
+
+    public function scopeNotConverted(Builder $query): Builder
+    {
+        return $query->where('converted_to_faq', false)
+                     ->where('rating', '!=', self::RATING_HELPFUL);
+    }
+
+    public function scopeUnreviewed(Builder $query): Builder
+    {
+        return $query->whereNull('reviewed_by');
+    }
+}
diff --git a/app/Models/ChatLog.php b/app/Models/ChatLog.php
new file mode 100644
index 0000000..ffc59ad
--- /dev/null
+++ b/app/Models/ChatLog.php
@@ -0,0 +1,73 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasOne;
+use Illuminate\Database\Eloquent\Builder;
+
+class ChatLog extends Model
+{
+    protected $fillable = [
+        'chat_session_id',
+        'user_id',
+        'category_id',
+        'question',
+        'answer',
+        'sources_used',
+        'context_chunks',
+        'model_used',
+        'tokens_used',
+        'response_time',
+        'has_answer',
+        'is_flagged',
+    ];
+
+    protected $casts = [
+        'sources_used'   => 'array',
+        'context_chunks' => 'array',
+        'has_answer'     => 'boolean',
+        'is_flagged'     => 'boolean',
+        'response_time'  => 'float',
+    ];
+
+    // === Relationships ===
+
+    public function session(): BelongsTo
+    {
+        return $this->belongsTo(ChatSession::class, 'chat_session_id');
+    }
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    public function category(): BelongsTo
+    {
+        return $this->belongsTo(Category::class);
+    }
+
+    public function feedback(): HasOne
+    {
+        return $this->hasOne(ChatFeedback::class);
+    }
+
+    // === Scopes ===
+
+    public function scopeFlagged(Builder $query): Builder
+    {
+        return $query->where('is_flagged', true);
+    }
+
+    public function scopeNoAnswer(Builder $query): Builder
+    {
+        return $query->where('has_answer', false);
+    }
+
+    public function scopeWithoutFeedback(Builder $query): Builder
+    {
+        return $query->whereDoesntHave('feedback');
+    }
+}
diff --git a/app/Models/ChatSession.php b/app/Models/ChatSession.php
new file mode 100644
index 0000000..b146fd3
--- /dev/null
+++ b/app/Models/ChatSession.php
@@ -0,0 +1,58 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Support\Str;
+
+class ChatSession extends Model
+{
+    protected $fillable = [
+        'session_token',
+        'user_id',
+        'category_id',
+        'ip_address',
+        'user_agent',
+        'last_activity_at',
+    ];
+
+    protected $casts = [
+        'last_activity_at' => 'datetime',
+    ];
+
+    // Auto-generate session token
+    protected static function booted(): void
+    {
+        static::creating(function (ChatSession $session) {
+            if (empty($session->session_token)) {
+                $session->session_token = Str::random(48);
+            }
+        });
+    }
+
+    // === Relationships ===
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    public function category(): BelongsTo
+    {
+        return $this->belongsTo(Category::class);
+    }
+
+    public function logs(): HasMany
+    {
+        return $this->hasMany(ChatLog::class)->orderBy('created_at');
+    }
+
+    // === Helpers ===
+
+    public function touch($attribute = null): bool
+    {
+        return $this->update(['last_activity_at' => now()]);
+    }
+}
diff --git a/app/Models/ChunkAudit.php b/app/Models/ChunkAudit.php
new file mode 100644
index 0000000..a1bcfae
--- /dev/null
+++ b/app/Models/ChunkAudit.php
@@ -0,0 +1,120 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+/**
+ * ChunkAudit
+ *
+ * Audit trail khusus untuk operasi chunk.
+ * Append-only — tiada update atau delete.
+ *
+ * Berbeza dari AuditLog: ChunkAudit menyimpan perubahan teks penuh (old/new final_text)
+ * yang terlalu besar untuk JSON kolum dalam audit_logs.
+ */
+class ChunkAudit extends Model
+{
+    // Append-only — tiada updated_at
+    const UPDATED_AT = null;
+
+    // === Operation constants ===
+    const OP_EDIT_FINAL_TEXT = 'edit_final_text';
+    const OP_EXCLUDE         = 'exclude';
+    const OP_INCLUDE         = 'include';
+    const OP_REINDEX         = 'reindex';
+    const OP_SPLIT_PARENT    = 'split_parent';
+    const OP_SPLIT_CHILD     = 'split_child';
+
+    protected $fillable = [
+        'document_chunk_id',
+        'user_id',
+        'operation',
+        'old_final_text',
+        'new_final_text',
+        'old_status',
+        'new_status',
+        'metadata',
+        'notes',
+        'ip_address',
+        'created_at',
+    ];
+
+    protected $casts = [
+        'metadata'   => 'array',
+        'created_at' => 'datetime',
+    ];
+
+    // =========================================================================
+    // RELATIONSHIPS
+    // =========================================================================
+
+    public function chunk(): BelongsTo
+    {
+        return $this->belongsTo(DocumentChunk::class, 'document_chunk_id');
+    }
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    // =========================================================================
+    // FACTORY METHOD
+    // =========================================================================
+
+    /**
+     * Cipta satu rekod audit dengan data dari request semasa.
+     *
+     * @param int    $chunkId   ID chunk yang terlibat
+     * @param string $operation Jenis operasi (guna konstant OP_*)
+     * @param array  $data      Data tambahan (old_final_text, new_status, metadata, dll.)
+     * @param string|null $notes Nota admin
+     */
+    public static function record(
+        int $chunkId,
+        string $operation,
+        array $data = [],
+        ?string $notes = null
+    ): static {
+        return static::create(array_merge([
+            'document_chunk_id' => $chunkId,
+            'user_id'           => auth()->id(),
+            'operation'         => $operation,
+            'notes'             => $notes,
+            'ip_address'        => request()->ip(),
+            'created_at'        => now(),
+        ], $data));
+    }
+
+    // =========================================================================
+    // DISPLAY HELPERS
+    // =========================================================================
+
+    public function getOperationLabel(): string
+    {
+        return match ($this->operation) {
+            self::OP_EDIT_FINAL_TEXT => 'Edit Final Text',
+            self::OP_EXCLUDE         => 'Dikecualikan',
+            self::OP_INCLUDE         => 'Dikembalikan',
+            self::OP_REINDEX         => 'Reindex',
+            self::OP_SPLIT_PARENT    => 'Split (asal)',
+            self::OP_SPLIT_CHILD     => 'Split (baharu)',
+            default                  => ucfirst(str_replace('_', ' ', $this->operation)),
+        };
+    }
+
+    public function getOperationBadgeClass(): string
+    {
+        return match ($this->operation) {
+            self::OP_EDIT_FINAL_TEXT => 'bg-primary',
+            self::OP_EXCLUDE         => 'bg-secondary',
+            self::OP_INCLUDE         => 'bg-success',
+            self::OP_REINDEX         => 'bg-info text-dark',
+            self::OP_SPLIT_PARENT    => 'bg-warning text-dark',
+            self::OP_SPLIT_CHILD     => 'bg-warning text-dark',
+            default                  => 'bg-light text-dark border',
+        };
+    }
+}
diff --git a/app/Models/Document.php b/app/Models/Document.php
new file mode 100644
index 0000000..d1a2b7e
--- /dev/null
+++ b/app/Models/Document.php
@@ -0,0 +1,99 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\SoftDeletes;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\Relations\HasOne;
+use Illuminate\Database\Eloquent\Builder;
+
+class Document extends Model
+{
+    use SoftDeletes;
+
+    protected $fillable = [
+        'category_id',
+        'title',
+        'description',
+        'status',
+        'is_active',
+        'effective_date',
+        'expiry_date',
+        'tags',
+        'language',
+        'created_by',
+        'updated_by',
+    ];
+
+    protected $casts = [
+        'is_active'      => 'boolean',
+        'effective_date' => 'date',
+        'expiry_date'    => 'date',
+        'tags'           => 'array',
+    ];
+
+    // Status constants untuk kejelasan
+    const STATUS_DRAFT      = 'draft';
+    const STATUS_PROCESSING = 'processing';
+    const STATUS_ACTIVE     = 'active';
+    const STATUS_INACTIVE   = 'inactive';
+    const STATUS_FAILED     = 'failed';
+
+    // === Relationships ===
+
+    public function category(): BelongsTo
+    {
+        return $this->belongsTo(Category::class);
+    }
+
+    public function versions(): HasMany
+    {
+        return $this->hasMany(DocumentVersion::class)->orderBy('version_number');
+    }
+
+    public function currentVersion(): HasOne
+    {
+        return $this->hasOne(DocumentVersion::class)->where('is_current', true);
+    }
+
+    public function chunks(): HasMany
+    {
+        return $this->hasMany(DocumentChunk::class);
+    }
+
+    public function creator(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'created_by');
+    }
+
+    public function updater(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'updated_by');
+    }
+
+    // === Scopes ===
+
+    public function scopeActive(Builder $query): Builder
+    {
+        return $query->where('is_active', true)->where('status', self::STATUS_ACTIVE);
+    }
+
+    public function scopeByCategory(Builder $query, int $categoryId): Builder
+    {
+        return $query->where('category_id', $categoryId);
+    }
+
+    // === Helpers ===
+
+    public function getLatestVersionNumber(): int
+    {
+        return $this->versions()->max('version_number') ?? 0;
+    }
+
+    public function isProcessing(): bool
+    {
+        return $this->status === self::STATUS_PROCESSING;
+    }
+}
diff --git a/app/Models/DocumentChunk.php b/app/Models/DocumentChunk.php
new file mode 100644
index 0000000..3500ac6
--- /dev/null
+++ b/app/Models/DocumentChunk.php
@@ -0,0 +1,357 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Builder;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class DocumentChunk extends Model
+{
+    // =========================================================================
+    // STATUS CONSTANTS
+    // =========================================================================
+
+    /** Baru dicipta, belum di-embed */
+    const STATUS_PENDING = 'pending';
+
+    /** Berjaya di-embed, aktif dalam Qdrant */
+    const STATUS_INDEXED = 'indexed';
+
+    /** Ditandakan untuk semak admin, masih aktif dalam Qdrant */
+    const STATUS_NEEDS_REVIEW = 'needs_review';
+
+    /** final_text ditukar, perlu embed semula */
+    const STATUS_NEEDS_REINDEX = 'needs_reindex';
+
+    /** Admin kecualikan — is_active=false dalam Qdrant */
+    const STATUS_EXCLUDED = 'excluded';
+
+    /** Chunk asal selepas split — digantikan oleh child chunks */
+    const STATUS_SUPERSEDED = 'superseded';
+
+    /** Embedding gagal selepas semua retry */
+    const STATUS_FAILED_EMBEDDING = 'failed_embedding';
+
+    // =========================================================================
+    // MODEL DEFINITION
+    // =========================================================================
+
+    protected $fillable = [
+        'document_id',
+        'document_version_id',
+        'chunk_index',
+        'page_number',
+        'content',           // raw_text asal — TIDAK PERNAH DIUBAH
+        'cleaned_text',      // auto-cleaned version (optional)
+        'final_text',        // teks akhir untuk embedding (admin-edited)
+        'token_count',
+        'section_heading',
+        'qdrant_point_id',
+        'is_embedded',
+        'is_active',
+        'embedded_at',
+        'chunk_status',
+        'is_edited',
+        'exclude_from_index',
+        'needs_reindex',
+        'parent_chunk_id',
+        'split_group_id',
+        'split_order',
+        'edited_by',
+        'edited_at',
+        'last_embedded_at',
+        'notes',
+    ];
+
+    protected $casts = [
+        'is_embedded'        => 'boolean',
+        'is_active'          => 'boolean',
+        'is_edited'          => 'boolean',
+        'exclude_from_index' => 'boolean',
+        'needs_reindex'      => 'boolean',
+        'embedded_at'        => 'datetime',
+        'edited_at'          => 'datetime',
+        'last_embedded_at'   => 'datetime',
+    ];
+
+    // =========================================================================
+    // RELATIONSHIPS
+    // =========================================================================
+
+    public function document(): BelongsTo
+    {
+        return $this->belongsTo(Document::class);
+    }
+
+    public function documentVersion(): BelongsTo
+    {
+        return $this->belongsTo(DocumentVersion::class);
+    }
+
+    /** Chunk asal jika ini adalah hasil split */
+    public function parentChunk(): BelongsTo
+    {
+        return $this->belongsTo(DocumentChunk::class, 'parent_chunk_id');
+    }
+
+    /** Child chunks jika chunk ini pernah di-split */
+    public function childChunks(): HasMany
+    {
+        return $this->hasMany(DocumentChunk::class, 'parent_chunk_id')
+            ->orderBy('split_order');
+    }
+
+    /** Admin yang terakhir edit chunk ini */
+    public function editor(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'edited_by');
+    }
+
+    /** Audit trail khusus chunk ini */
+    public function audits(): HasMany
+    {
+        return $this->hasMany(ChunkAudit::class, 'document_chunk_id')
+            ->latest('created_at');
+    }
+
+    // =========================================================================
+    // QUERY SCOPES
+    // =========================================================================
+
+    public function scopeActive(Builder $query): Builder
+    {
+        return $query->where('is_active', true);
+    }
+
+    public function scopeEmbedded(Builder $query): Builder
+    {
+        return $query->where('is_embedded', true);
+    }
+
+    public function scopeNotEmbedded(Builder $query): Builder
+    {
+        return $query->where('is_embedded', false);
+    }
+
+    public function scopeForVersion(Builder $query, int $versionId): Builder
+    {
+        return $query->where('document_version_id', $versionId);
+    }
+
+    /**
+     * Chunk yang layak untuk indexing (digunakan oleh chatbot).
+     * Tidak termasuk: excluded, superseded, failed_embedding.
+     */
+    public function scopeIndexable(Builder $query): Builder
+    {
+        return $query
+            ->where('is_active', true)
+            ->where('exclude_from_index', false)
+            ->whereNotIn('chunk_status', [
+                self::STATUS_EXCLUDED,
+                self::STATUS_SUPERSEDED,
+                self::STATUS_FAILED_EMBEDDING,
+            ]);
+    }
+
+    public function scopeNeedsReindex(Builder $query): Builder
+    {
+        return $query->where('needs_reindex', true);
+    }
+
+    public function scopeByStatus(Builder $query, string $status): Builder
+    {
+        return $query->where('chunk_status', $status);
+    }
+
+    /** Hanya chunk asal (bukan hasil split) */
+    public function scopeTopLevel(Builder $query): Builder
+    {
+        return $query->whereNull('parent_chunk_id');
+    }
+
+    // =========================================================================
+    // TEXT HELPERS
+    // =========================================================================
+
+    /**
+     * Teks yang digunakan untuk embedding.
+     * Priority: final_text > cleaned_text > content
+     *
+     * Ini adalah SATU-SATUNYA method yang perlu digunakan untuk embedding.
+     */
+    public function getEmbeddableText(): string
+    {
+        return $this->final_text
+            ?? $this->cleaned_text
+            ?? $this->content;
+    }
+
+    /**
+     * raw_text = alias untuk content (teks asal extraction).
+     * Digunakan dalam views untuk kejelasan.
+     */
+    public function getRawTextAttribute(): string
+    {
+        return $this->content;
+    }
+
+    /**
+     * Bina Qdrant payload untuk chunk ini.
+     * Panggil selepas eager load: document.category, documentVersion.
+     */
+    public function toQdrantPayload(): array
+    {
+        $document = $this->document;
+        $version  = $this->documentVersion;
+        $category = $document->category;
+
+        return [
+            'knowledge_type'      => 'pdf_chunk',
+            'source_type'         => 'pdf',
+            'category_id'         => $category->id,
+            'category_name'       => $category->name,
+            'category_slug'       => $category->slug,
+            'document_id'         => $document->id,
+            'document_version_id' => $version->id,
+            'document_chunk_id'   => $this->id,
+            'knowledge_item_id'   => null,
+            'title'               => $document->title,
+            'page_number'         => $this->page_number,
+            'chunk_index'         => $this->chunk_index,
+            'section_heading'     => $this->section_heading,
+            'text'                => mb_substr($this->getEmbeddableText(), 0, 1000),
+            'is_active'           => true,
+            'status'              => 'active',
+            'is_edited'           => (bool) $this->is_edited,
+            'tags'                => $document->tags ?? [],
+            'effective_date'      => $document->effective_date?->toDateString(),
+            'language'            => $document->language,
+            'created_at'          => now()->toIso8601String(),
+        ];
+    }
+
+    // =========================================================================
+    // STATE MUTATORS
+    // =========================================================================
+
+    /**
+     * Deactivate chunk — digunakan bila versi baru diupload.
+     */
+    public function deactivate(): void
+    {
+        $this->update(['is_active' => false]);
+    }
+
+    /**
+     * Tandakan chunk berjaya di-embed.
+     * Dipanggil selepas upsert ke Qdrant berjaya.
+     */
+    public function markAsEmbedded(string $qdrantPointId): void
+    {
+        $this->update([
+            'qdrant_point_id'  => $qdrantPointId,
+            'is_embedded'      => true,
+            'embedded_at'      => $this->embedded_at ?? now(), // kekalkan masa embed pertama
+            'last_embedded_at' => now(),
+            'chunk_status'     => self::STATUS_INDEXED,
+            'needs_reindex'    => false,
+        ]);
+    }
+
+    /**
+     * Tandakan chunk sebagai superseded (selepas split).
+     */
+    public function markAsSuperseded(): void
+    {
+        $this->update([
+            'is_active'          => false,
+            'exclude_from_index' => true,
+            'chunk_status'       => self::STATUS_SUPERSEDED,
+        ]);
+    }
+
+    /**
+     * Tandakan chunk sebagai excluded (admin kecualikan).
+     */
+    public function markAsExcluded(): void
+    {
+        $this->update([
+            'is_active'          => false,
+            'exclude_from_index' => true,
+            'chunk_status'       => self::STATUS_EXCLUDED,
+        ]);
+    }
+
+    /**
+     * Kembalikan chunk ke indexing selepas excluded.
+     */
+    public function markAsIncluded(): void
+    {
+        $status = $this->is_embedded
+            ? self::STATUS_INDEXED
+            : self::STATUS_NEEDS_REINDEX;
+
+        $this->update([
+            'is_active'          => true,
+            'exclude_from_index' => false,
+            'chunk_status'       => $status,
+            'needs_reindex'      => !$this->is_embedded,
+        ]);
+    }
+
+    // =========================================================================
+    // STATUS HELPERS (untuk views)
+    // =========================================================================
+
+    public function isIndexable(): bool
+    {
+        return $this->is_active
+            && ! $this->exclude_from_index
+            && ! in_array($this->chunk_status, [
+                self::STATUS_EXCLUDED,
+                self::STATUS_SUPERSEDED,
+                self::STATUS_FAILED_EMBEDDING,
+            ]);
+    }
+
+    public function isSuperseded(): bool
+    {
+        return $this->chunk_status === self::STATUS_SUPERSEDED;
+    }
+
+    public function getStatusBadgeClass(): string
+    {
+        return match ($this->chunk_status) {
+            self::STATUS_INDEXED          => 'bg-success',
+            self::STATUS_NEEDS_REINDEX    => 'bg-warning text-dark',
+            self::STATUS_NEEDS_REVIEW     => 'bg-info text-dark',
+            self::STATUS_EXCLUDED         => 'bg-secondary',
+            self::STATUS_SUPERSEDED       => 'bg-dark',
+            self::STATUS_FAILED_EMBEDDING => 'bg-danger',
+            default                       => 'bg-light text-dark border',
+        };
+    }
+
+    public function getStatusLabel(): string
+    {
+        return match ($this->chunk_status) {
+            self::STATUS_PENDING          => 'Menunggu',
+            self::STATUS_INDEXED          => 'Diindex',
+            self::STATUS_NEEDS_REVIEW     => 'Perlu Semak',
+            self::STATUS_NEEDS_REINDEX    => 'Perlu Reindex',
+            self::STATUS_EXCLUDED         => 'Dikecualikan',
+            self::STATUS_SUPERSEDED       => 'Digantikan',
+            self::STATUS_FAILED_EMBEDDING => 'Gagal Embed',
+            default                       => ucfirst($this->chunk_status),
+        };
+    }
+
+    /** Anggaran token berdasarkan teks yang akan di-embed */
+    public function estimateTokenCount(): int
+    {
+        return (int) ceil(mb_strlen($this->getEmbeddableText()) / 4);
+    }
+}
diff --git a/app/Models/DocumentVersion.php b/app/Models/DocumentVersion.php
new file mode 100644
index 0000000..1c871c2
--- /dev/null
+++ b/app/Models/DocumentVersion.php
@@ -0,0 +1,124 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\Builder;
+use Illuminate\Support\Facades\Storage;
+
+class DocumentVersion extends Model
+{
+    protected $fillable = [
+        'document_id',
+        'version_number',
+        'original_filename',
+        'stored_path',
+        'mime_type',
+        'file_size',
+        'file_hash',
+        'page_count',
+        'processing_status',
+        'processing_error',
+        'processing_started_at',
+        'processing_completed_at',
+        'is_current',
+        'change_notes',
+        'uploaded_by',
+    ];
+
+    protected $casts = [
+        'is_current'               => 'boolean',
+        'file_size'                => 'integer',
+        'page_count'               => 'integer',
+        'processing_started_at'    => 'datetime',
+        'processing_completed_at'  => 'datetime',
+    ];
+
+    // Status constants
+    const STATUS_PENDING           = 'pending';
+    const STATUS_PROCESSING        = 'processing';
+    const STATUS_EXTRACTING        = 'extracting';
+    const STATUS_CHUNKING          = 'chunking';
+    const STATUS_EMBEDDING         = 'embedding';
+    const STATUS_INDEXED           = 'indexed';
+    const STATUS_FAILED            = 'failed';
+    const STATUS_EXTRACTION_FAILED = 'extraction_failed';
+
+    // === Relationships ===
+
+    public function document(): BelongsTo
+    {
+        return $this->belongsTo(Document::class);
+    }
+
+    public function chunks(): HasMany
+    {
+        return $this->hasMany(DocumentChunk::class)->orderBy('chunk_index');
+    }
+
+    public function uploader(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'uploaded_by');
+    }
+
+    // === Scopes ===
+
+    public function scopeCurrent(Builder $query): Builder
+    {
+        return $query->where('is_current', true);
+    }
+
+    public function scopeIndexed(Builder $query): Builder
+    {
+        return $query->where('processing_status', self::STATUS_INDEXED);
+    }
+
+    // === Helpers ===
+
+    public function getStorageUrl(): string
+    {
+        return Storage::url($this->stored_path);
+    }
+
+    public function getFileSizeFormattedAttribute(): string
+    {
+        $bytes = $this->file_size;
+        if ($bytes < 1024) return $bytes . ' B';
+        if ($bytes < 1048576) return round($bytes / 1024, 1) . ' KB';
+        return round($bytes / 1048576, 1) . ' MB';
+    }
+
+    public function isProcessed(): bool
+    {
+        return $this->processing_status === self::STATUS_INDEXED;
+    }
+
+    public function hasFailed(): bool
+    {
+        return in_array($this->processing_status, [
+            self::STATUS_FAILED,
+            self::STATUS_EXTRACTION_FAILED,
+        ]);
+    }
+
+    public function updateStatus(string $status, ?string $error = null): void
+    {
+        $data = ['processing_status' => $status];
+
+        if ($status === self::STATUS_PROCESSING) {
+            $data['processing_started_at'] = now();
+        }
+
+        if ($status === self::STATUS_INDEXED) {
+            $data['processing_completed_at'] = now();
+        }
+
+        if ($error !== null) {
+            $data['processing_error'] = $error;
+        }
+
+        $this->update($data);
+    }
+}
diff --git a/app/Models/KnowledgeItem.php b/app/Models/KnowledgeItem.php
new file mode 100644
index 0000000..8696894
--- /dev/null
+++ b/app/Models/KnowledgeItem.php
@@ -0,0 +1,135 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\SoftDeletes;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Builder;
+
+class KnowledgeItem extends Model
+{
+    use SoftDeletes;
+
+    protected $fillable = [
+        'category_id',
+        'item_type',
+        'title',
+        'content',
+        'content_short',
+        'tags',
+        'language',
+        'effective_date',
+        'expiry_date',
+        'is_active',
+        'is_public',
+        'qdrant_point_id',
+        'is_embedded',
+        'embedded_at',
+        'created_by',
+        'updated_by',
+    ];
+
+    protected $casts = [
+        'tags'           => 'array',
+        'is_active'      => 'boolean',
+        'is_public'      => 'boolean',
+        'is_embedded'    => 'boolean',
+        'effective_date' => 'date',
+        'expiry_date'    => 'date',
+        'embedded_at'    => 'datetime',
+    ];
+
+    // Type constants
+    const TYPE_FAQ          = 'faq';
+    const TYPE_POLICY       = 'policy';
+    const TYPE_NOTE         = 'note';
+    const TYPE_ANNOUNCEMENT = 'announcement';
+
+    public static function typeLabels(): array
+    {
+        return [
+            self::TYPE_FAQ          => 'FAQ / Soal Jawab',
+            self::TYPE_POLICY       => 'Polisi / Prosedur',
+            self::TYPE_NOTE         => 'Nota Dalaman',
+            self::TYPE_ANNOUNCEMENT => 'Pengumuman',
+        ];
+    }
+
+    // === Relationships ===
+
+    public function category(): BelongsTo
+    {
+        return $this->belongsTo(Category::class);
+    }
+
+    public function creator(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'created_by');
+    }
+
+    public function updater(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'updated_by');
+    }
+
+    // === Scopes ===
+
+    public function scopeActive(Builder $query): Builder
+    {
+        return $query->where('is_active', true);
+    }
+
+    public function scopePublic(Builder $query): Builder
+    {
+        return $query->where('is_public', true);
+    }
+
+    public function scopeByType(Builder $query, string $type): Builder
+    {
+        return $query->where('item_type', $type);
+    }
+
+    public function scopeByCategory(Builder $query, int $categoryId): Builder
+    {
+        return $query->where('category_id', $categoryId);
+    }
+
+    public function scopeNotEmbedded(Builder $query): Builder
+    {
+        return $query->where('is_embedded', false);
+    }
+
+    // === Helpers ===
+
+    public function getTypeLabelAttribute(): string
+    {
+        return self::typeLabels()[$this->item_type] ?? $this->item_type;
+    }
+
+    /**
+     * Bina teks yang akan di-embed — gabung title + content untuk FAQ
+     */
+    public function getEmbeddableText(): string
+    {
+        if ($this->item_type === self::TYPE_FAQ) {
+            return "Soalan: {$this->title}\nJawapan: {$this->content}";
+        }
+
+        return "{$this->title}\n\n{$this->content}";
+    }
+
+    public function markAsEmbedded(string $qdrantPointId): void
+    {
+        $this->update([
+            'qdrant_point_id' => $qdrantPointId,
+            'is_embedded'     => true,
+            'embedded_at'     => now(),
+        ]);
+    }
+
+    public function deactivate(): void
+    {
+        $this->update(['is_active' => false]);
+    }
+}
diff --git a/app/Models/ProcessingLog.php b/app/Models/ProcessingLog.php
new file mode 100644
index 0000000..a1f08c7
--- /dev/null
+++ b/app/Models/ProcessingLog.php
@@ -0,0 +1,67 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Builder;
+
+class ProcessingLog extends Model
+{
+    const UPDATED_AT = null;
+
+    protected $fillable = [
+        'processable_type',
+        'processable_id',
+        'stage',
+        'status',
+        'message',
+        'metadata',
+        'duration',
+    ];
+
+    protected $casts = [
+        'metadata' => 'array',
+        'duration' => 'float',
+    ];
+
+    const STAGE_UPLOAD   = 'upload';
+    const STAGE_EXTRACT  = 'extract';
+    const STAGE_CHUNK    = 'chunk';
+    const STAGE_EMBED    = 'embed';
+    const STAGE_QDRANT   = 'qdrant_sync';
+    const STAGE_COMPLETE = 'completed';
+    const STAGE_FAILED   = 'failed';
+
+    const STATUS_STARTED   = 'started';
+    const STATUS_COMPLETED = 'completed';
+    const STATUS_FAILED    = 'failed';
+
+    public function scopeForRecord(Builder $query, string $type, int $id): Builder
+    {
+        return $query->where('processable_type', $type)
+                     ->where('processable_id', $id);
+    }
+
+    /**
+     * Helper untuk log processing dengan masa
+     */
+    public static function record(
+        string $type,
+        int $id,
+        string $stage,
+        string $status,
+        ?string $message = null,
+        ?array $metadata = null,
+        ?float $duration = null
+    ): self {
+        return static::create([
+            'processable_type' => $type,
+            'processable_id'   => $id,
+            'stage'            => $stage,
+            'status'           => $status,
+            'message'          => $message,
+            'metadata'         => $metadata,
+            'duration'         => $duration,
+        ]);
+    }
+}
diff --git a/app/Models/User.php b/app/Models/User.php
new file mode 100644
index 0000000..12eddbc
--- /dev/null
+++ b/app/Models/User.php
@@ -0,0 +1,94 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Foundation\Auth\User as Authenticatable;
+use Illuminate\Notifications\Notifiable;
+
+class User extends Authenticatable
+{
+    use HasFactory, Notifiable;
+
+    protected $fillable = [
+        'name',
+        'email',
+        'password',
+        'role',
+    ];
+
+    protected $hidden = [
+        'password',
+        'remember_token',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'email_verified_at' => 'datetime',
+            'password'          => 'hashed',
+        ];
+    }
+
+    // Role constants
+    const ROLE_ADMIN  = 'admin';
+    const ROLE_STAFF  = 'staff';
+    const ROLE_VIEWER = 'viewer';
+
+    // === Role Checks ===
+
+    public function isAdmin(): bool
+    {
+        return $this->role === self::ROLE_ADMIN;
+    }
+
+    public function isStaff(): bool
+    {
+        return in_array($this->role, [self::ROLE_ADMIN, self::ROLE_STAFF]);
+    }
+
+    public function hasRole(string $role): bool
+    {
+        return $this->role === $role;
+    }
+
+    public function canManageDocuments(): bool
+    {
+        return $this->isStaff();
+    }
+
+    public function canManageCategories(): bool
+    {
+        return $this->isAdmin();
+    }
+
+    public function canViewAuditLogs(): bool
+    {
+        return $this->isAdmin();
+    }
+
+    // === Relationships ===
+
+    public function auditLogs(): HasMany
+    {
+        return $this->hasMany(AuditLog::class);
+    }
+
+    public function chatLogs(): HasMany
+    {
+        return $this->hasMany(ChatLog::class);
+    }
+
+    // === Accessor ===
+
+    public function getRoleLabelAttribute(): string
+    {
+        return match ($this->role) {
+            self::ROLE_ADMIN  => 'Admin Sistem',
+            self::ROLE_STAFF  => 'Kakitangan',
+            self::ROLE_VIEWER => 'Pengguna',
+            default           => 'Tidak Diketahui',
+        };
+    }
+}
diff --git a/app/Providers/AppServiceProvider.php b/app/Providers/AppServiceProvider.php
new file mode 100644
index 0000000..452e6b6
--- /dev/null
+++ b/app/Providers/AppServiceProvider.php
@@ -0,0 +1,24 @@
+<?php
+
+namespace App\Providers;
+
+use Illuminate\Support\ServiceProvider;
+
+class AppServiceProvider extends ServiceProvider
+{
+    /**
+     * Register any application services.
+     */
+    public function register(): void
+    {
+        //
+    }
+
+    /**
+     * Bootstrap any application services.
+     */
+    public function boot(): void
+    {
+        //
+    }
+}
diff --git a/app/Services/Document/ChunkEditingService.php b/app/Services/Document/ChunkEditingService.php
new file mode 100644
index 0000000..d63bc8c
--- /dev/null
+++ b/app/Services/Document/ChunkEditingService.php
@@ -0,0 +1,218 @@
+<?php
+
+namespace App\Services\Document;
+
+use App\Jobs\ReindexChunkJob;
+use App\Models\ChunkAudit;
+use App\Models\DocumentChunk;
+use App\Services\KnowledgeBase\AuditService;
+use App\Services\Qdrant\QdrantService;
+use Illuminate\Support\Facades\DB;
+use RuntimeException;
+
+/**
+ * ChunkEditingService
+ *
+ * Menguruskan operasi edit dan toggle status untuk satu chunk:
+ *   - Edit final_text
+ *   - Exclude chunk dari indexing
+ *   - Include semula chunk ke indexing
+ *
+ * Setiap operasi:
+ *   1. Kemaskini rekod MySQL
+ *   2. Sync status ke Qdrant jika perlu
+ *   3. Rekod chunk_audits
+ *   4. Log ke audit_logs
+ *   5. Dispatch ReindexChunkJob jika perlu
+ */
+class ChunkEditingService
+{
+    public function __construct(
+        private readonly QdrantService $qdrant,
+        private readonly AuditService  $audit,
+    ) {}
+
+    // =========================================================================
+    // EDIT FINAL TEXT
+    // =========================================================================
+
+    /**
+     * Edit final_text sebuah chunk.
+     *
+     * Raw_text (content) tidak disentuh.
+     * Selepas edit, chunk ditandakan needs_reindex dan ReindexChunkJob diantrikan.
+     *
+     * @throws RuntimeException Jika chunk tidak boleh diedit (e.g. superseded)
+     */
+    public function editFinalText(
+        DocumentChunk $chunk,
+        string $newFinalText,
+        ?string $notes = null
+    ): void {
+        if ($chunk->isSuperseded()) {
+            throw new RuntimeException(
+                'Chunk yang telah digantikan (superseded) tidak boleh diedit.'
+            );
+        }
+
+        $oldFinalText = $chunk->final_text;
+        $oldStatus    = $chunk->chunk_status;
+
+        DB::transaction(function () use ($chunk, $newFinalText, $notes, $oldFinalText, $oldStatus) {
+            $chunk->update([
+                'final_text'    => $newFinalText,
+                'is_edited'     => true,
+                'chunk_status'  => DocumentChunk::STATUS_NEEDS_REINDEX,
+                'needs_reindex' => true,
+                'edited_by'     => auth()->id(),
+                'edited_at'     => now(),
+            ]);
+
+            ChunkAudit::record($chunk->id, ChunkAudit::OP_EDIT_FINAL_TEXT, [
+                'old_final_text' => $oldFinalText,
+                'new_final_text' => $newFinalText,
+                'old_status'     => $oldStatus,
+                'new_status'     => DocumentChunk::STATUS_NEEDS_REINDEX,
+                'metadata'       => [
+                    'word_count_before' => str_word_count($oldFinalText ?? $chunk->content),
+                    'word_count_after'  => str_word_count($newFinalText),
+                    'char_count_before' => mb_strlen($oldFinalText ?? $chunk->content),
+                    'char_count_after'  => mb_strlen($newFinalText),
+                ],
+            ], $notes);
+        });
+
+        $this->audit->chunkFinalTextEdited($chunk, $oldFinalText, $newFinalText);
+
+        // Hantar ke queue untuk reindex
+        ReindexChunkJob::dispatch($chunk->id);
+    }
+
+    // =========================================================================
+    // EXCLUDE / INCLUDE
+    // =========================================================================
+
+    /**
+     * Kecualikan chunk dari indexing.
+     *
+     * - is_active = false
+     * - chunk_status = 'excluded'
+     * - Qdrant point ditandakan tidak aktif (jika ada)
+     */
+    public function excludeChunk(DocumentChunk $chunk, ?string $notes = null): void
+    {
+        if ($chunk->chunk_status === DocumentChunk::STATUS_EXCLUDED) {
+            return; // Sudah excluded — tidak perlu buat apa-apa
+        }
+
+        if ($chunk->isSuperseded()) {
+            throw new RuntimeException(
+                'Chunk superseded tidak boleh di-exclude secara manual.'
+            );
+        }
+
+        $oldStatus = $chunk->chunk_status;
+
+        DB::transaction(function () use ($chunk, $notes, $oldStatus) {
+            $chunk->markAsExcluded();
+
+            // Deactivate di Qdrant jika ada point
+            if ($chunk->qdrant_point_id) {
+                $this->qdrant->updatePayload($chunk->qdrant_point_id, [
+                    'is_active' => false,
+                    'status'    => 'excluded',
+                ]);
+            }
+
+            ChunkAudit::record($chunk->id, ChunkAudit::OP_EXCLUDE, [
+                'old_status' => $oldStatus,
+                'new_status' => DocumentChunk::STATUS_EXCLUDED,
+            ], $notes);
+        });
+
+        $this->audit->chunkExcluded($chunk, $oldStatus);
+    }
+
+    /**
+     * Kembalikan chunk ke indexing.
+     *
+     * - is_active = true
+     * - exclude_from_index = false
+     * - Jika sudah embedded: reactivate di Qdrant + status kembali 'indexed'
+     * - Jika belum embedded: queue reindex
+     *
+     * @throws RuntimeException Jika chunk adalah superseded (tidak boleh di-include)
+     */
+    public function includeChunk(DocumentChunk $chunk, ?string $notes = null): void
+    {
+        if ($chunk->isSuperseded()) {
+            throw new RuntimeException(
+                'Chunk yang telah digantikan (superseded) tidak boleh dikembalikan. '
+                . 'Gunakan child chunks yang dihasilkan dari split.'
+            );
+        }
+
+        if (! $chunk->exclude_from_index && $chunk->is_active) {
+            return; // Sudah active — tidak perlu buat apa-apa
+        }
+
+        $oldStatus = $chunk->chunk_status;
+
+        DB::transaction(function () use ($chunk, $notes, $oldStatus) {
+            $chunk->markAsIncluded();
+
+            // Jika ada Qdrant point, aktifkan semula
+            if ($chunk->qdrant_point_id && $chunk->is_embedded) {
+                $this->qdrant->updatePayload($chunk->qdrant_point_id, [
+                    'is_active' => true,
+                    'status'    => 'active',
+                ]);
+            }
+
+            ChunkAudit::record($chunk->id, ChunkAudit::OP_INCLUDE, [
+                'old_status' => $oldStatus,
+                'new_status' => $chunk->fresh()->chunk_status,
+            ], $notes);
+        });
+
+        $this->audit->chunkIncluded($chunk, $oldStatus);
+
+        // Queue reindex jika chunk belum embedded atau final_text berubah
+        if ($chunk->fresh()->needs_reindex) {
+            ReindexChunkJob::dispatch($chunk->id);
+        }
+    }
+
+    // =========================================================================
+    // TRIGGER REINDEX
+    // =========================================================================
+
+    /**
+     * Tandakan chunk perlu reindex dan dispatch job.
+     * Digunakan oleh admin apabila mahu refresh embedding tanpa edit teks.
+     */
+    public function triggerReindex(DocumentChunk $chunk, ?string $notes = null): void
+    {
+        if (! $chunk->isIndexable()) {
+            throw new RuntimeException(
+                'Chunk ini tidak boleh direindex (status: ' . $chunk->chunk_status . ').'
+            );
+        }
+
+        $oldStatus = $chunk->chunk_status;
+
+        $chunk->update([
+            'chunk_status'  => DocumentChunk::STATUS_NEEDS_REINDEX,
+            'needs_reindex' => true,
+        ]);
+
+        ChunkAudit::record($chunk->id, ChunkAudit::OP_REINDEX, [
+            'old_status' => $oldStatus,
+            'new_status' => DocumentChunk::STATUS_NEEDS_REINDEX,
+        ], $notes);
+
+        $this->audit->chunkReindexTriggered($chunk);
+
+        ReindexChunkJob::dispatch($chunk->id);
+    }
+}
diff --git a/app/Services/Document/ChunkSplitService.php b/app/Services/Document/ChunkSplitService.php
new file mode 100644
index 0000000..4488b74
--- /dev/null
+++ b/app/Services/Document/ChunkSplitService.php
@@ -0,0 +1,209 @@
+<?php
+
+namespace App\Services\Document;
+
+use App\Jobs\ReindexChunkJob;
+use App\Models\ChunkAudit;
+use App\Models\DocumentChunk;
+use App\Services\KnowledgeBase\AuditService;
+use App\Services\Qdrant\QdrantService;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Str;
+use InvalidArgumentException;
+use RuntimeException;
+
+/**
+ * ChunkSplitService
+ *
+ * Menguruskan operasi split chunk:
+ *   1. Tandakan parent sebagai 'superseded'
+ *   2. Deactivate Qdrant point parent
+ *   3. Cipta child chunks dengan final_text dari admin
+ *   4. Rekod audit trail (parent + setiap child)
+ *   5. Dispatch ReindexChunkJob untuk setiap child
+ *
+ * PRINSIP:
+ *   - Parent chunk TIDAK DIPADAM — hanya ditandakan superseded
+ *   - content (raw_text) parent DISIMPAN dalam setiap child untuk audit trail
+ *   - Child chunks mendapat chunk_index baharu (selepas max sedia ada)
+ *   - Semua children dalam satu split operation berkongsi split_group_id yang sama
+ */
+class ChunkSplitService
+{
+    public function __construct(
+        private readonly QdrantService $qdrant,
+        private readonly AuditService  $audit,
+    ) {}
+
+    /**
+     * Split satu chunk kepada beberapa chunk kecil.
+     *
+     * @param  DocumentChunk $parent   Chunk asal yang akan di-split
+     * @param  string[]      $segments Array teks untuk setiap child chunk
+     * @param  string|null   $notes    Nota admin (sebab split)
+     * @return DocumentChunk[]         Array child chunks yang baru dicipta
+     *
+     * @throws InvalidArgumentException Jika segments tidak valid
+     * @throws RuntimeException         Jika chunk tidak boleh di-split
+     */
+    public function split(
+        DocumentChunk $parent,
+        array $segments,
+        ?string $notes = null
+    ): array {
+        $this->validateSegments($parent, $segments);
+
+        // Index maksimum untuk version ini — child chunks akan guna index selepas ini
+        $maxIndex = DocumentChunk::where('document_version_id', $parent->document_version_id)
+            ->max('chunk_index') ?? 0;
+
+        $splitGroupId = (string) Str::uuid();
+        $children     = [];
+
+        DB::transaction(function () use ($parent, $segments, $notes, $maxIndex, $splitGroupId, &$children) {
+            $parentOldStatus = $parent->chunk_status;
+
+            // ── Langkah 1: Tandakan parent sebagai superseded ────────────────
+            $parent->markAsSuperseded();
+
+            // ── Langkah 2: Deactivate Qdrant point parent ───────────────────
+            if ($parent->qdrant_point_id) {
+                $this->qdrant->updatePayload($parent->qdrant_point_id, [
+                    'is_active' => false,
+                    'status'    => 'superseded',
+                ]);
+            }
+
+            // ── Langkah 3: Log audit untuk parent ───────────────────────────
+            ChunkAudit::record($parent->id, ChunkAudit::OP_SPLIT_PARENT, [
+                'old_status' => $parentOldStatus,
+                'new_status' => DocumentChunk::STATUS_SUPERSEDED,
+                'metadata'   => [
+                    'split_group_id'   => $splitGroupId,
+                    'segment_count'    => count($segments),
+                    'original_length'  => mb_strlen($parent->content),
+                    'original_words'   => str_word_count($parent->content),
+                    'had_qdrant_point' => (bool) $parent->qdrant_point_id,
+                ],
+            ], $notes);
+
+            // ── Langkah 4: Cipta child chunks ────────────────────────────────
+            foreach ($segments as $i => $segmentText) {
+                $cleanSegment = trim($segmentText);
+
+                $child = DocumentChunk::create([
+                    // Warisi metadata penting dari parent
+                    'document_id'         => $parent->document_id,
+                    'document_version_id' => $parent->document_version_id,
+                    'page_number'         => $parent->page_number,
+                    'section_heading'     => $parent->section_heading,
+
+                    // content = raw_text parent (untuk audit trail — teks penuh sebelum split)
+                    // Admin boleh rujuk ini untuk memahami konteks asal
+                    'content'             => $parent->content,
+
+                    // final_text = teks baharu yang admin tetapkan untuk chunk ini
+                    'final_text'          => $cleanSegment,
+                    'cleaned_text'        => null,
+
+                    // Index dan ordering
+                    'chunk_index'         => $maxIndex + $i + 1,
+                    'split_order'         => $i,
+                    'split_group_id'      => $splitGroupId,
+                    'parent_chunk_id'     => $parent->id,
+
+                    // Token estimate berdasarkan final_text
+                    'token_count'         => (int) ceil(mb_strlen($cleanSegment) / 4),
+
+                    // Status
+                    'chunk_status'        => DocumentChunk::STATUS_PENDING,
+                    'is_embedded'         => false,
+                    'is_active'           => true,
+                    'is_edited'           => true,
+                    'exclude_from_index'  => false,
+                    'needs_reindex'       => true,
+
+                    // Admin yang buat split
+                    'edited_by'           => auth()->id(),
+                    'edited_at'           => now(),
+                    'notes'               => "Dicipta dari split chunk #{$parent->chunk_index} "
+                        . "(segmen " . ($i + 1) . "/" . count($segments) . ")",
+                ]);
+
+                // ── Langkah 5: Log audit untuk setiap child ─────────────────
+                ChunkAudit::record($child->id, ChunkAudit::OP_SPLIT_CHILD, [
+                    'old_status'    => null,
+                    'new_status'    => DocumentChunk::STATUS_PENDING,
+                    'new_final_text' => $cleanSegment,
+                    'metadata'      => [
+                        'parent_chunk_id'  => $parent->id,
+                        'parent_chunk_idx' => $parent->chunk_index,
+                        'split_group_id'   => $splitGroupId,
+                        'split_order'      => $i,
+                        'segment_length'   => mb_strlen($cleanSegment),
+                        'segment_words'    => str_word_count($cleanSegment),
+                    ],
+                ], $notes);
+
+                $children[] = $child;
+            }
+        }); // akhir DB::transaction
+
+        // ── Langkah 6: Log ke audit_logs sistem ─────────────────────────────
+        $this->audit->chunkSplit($parent, $children, $splitGroupId);
+
+        // ── Langkah 7: Dispatch ReindexChunkJob untuk setiap child ──────────
+        foreach ($children as $child) {
+            ReindexChunkJob::dispatch($child->id);
+        }
+
+        return $children;
+    }
+
+    // =========================================================================
+    // PRIVATE HELPERS
+    // =========================================================================
+
+    /**
+     * Validasi input sebelum split dijalankan.
+     *
+     * @throws InvalidArgumentException
+     * @throws RuntimeException
+     */
+    private function validateSegments(DocumentChunk $parent, array $segments): void
+    {
+        if ($parent->isSuperseded()) {
+            throw new RuntimeException(
+                'Chunk yang telah digantikan (superseded) tidak boleh di-split semula.'
+            );
+        }
+
+        if (count($segments) < 2) {
+            throw new InvalidArgumentException(
+                'Split memerlukan sekurang-kurangnya 2 segmen.'
+            );
+        }
+
+        if (count($segments) > 10) {
+            throw new InvalidArgumentException(
+                'Maksimum 10 segmen dibenarkan dalam satu operasi split.'
+            );
+        }
+
+        foreach ($segments as $i => $seg) {
+            $trimmed = trim($seg);
+
+            if (empty($trimmed)) {
+                throw new InvalidArgumentException(
+                    'Segmen ' . ($i + 1) . ' tidak boleh kosong.'
+                );
+            }
+
+            if (mb_strlen($trimmed) < 20) {
+                throw new InvalidArgumentException(
+                    'Segmen ' . ($i + 1) . ' terlalu pendek (minimum 20 aksara).'
+                );
+            }
+        }
+    }
+}
diff --git a/app/Services/Document/ChunkingService.php b/app/Services/Document/ChunkingService.php
new file mode 100644
index 0000000..2451137
--- /dev/null
+++ b/app/Services/Document/ChunkingService.php
@@ -0,0 +1,363 @@
+<?php
+
+namespace App\Services\Document;
+
+/**
+ * ChunkingService
+ *
+ * Memecahkan teks dokumen kepada chunk yang sesuai untuk embedding.
+ *
+ * Strategi: Hierarchical chunking untuk dokumen rasmi
+ * 1. Kesan heading/section → pecah ikut section
+ * 2. Section terlalu panjang → pecah ikut perenggan
+ * 3. Perenggan terlalu panjang → pecah ikut bilangan perkataan dengan overlap
+ * 4. Chunk terlalu pendek → gabung dengan chunk sebelah
+ *
+ * BUKAN model yang chunk. Ini adalah logik aplikasi.
+ */
+class ChunkingService
+{
+    private int $maxWords;
+    private int $overlapWords;
+    private int $minWords;
+
+    // Pattern heading untuk dokumen rasmi (Bahasa Melayu + English)
+    private const HEADING_PATTERNS = [
+        '/^(BAB|BAHAGIAN|SEKSYEN|SECTION|CHAPTER|APPENDIX|LAMPIRAN)\s+[IVXLC\d]+/iu',
+        '/^\d+\.\s+[A-Z\u00C0-\u024F][^.]{2,50}$/u',
+        '/^\d+\.\d+\s+[A-Z\u00C0-\u024F][^.]{2,50}$/u',
+        '/^[A-Z][A-Z\s]{5,50}$/u', // ALL CAPS heading
+    ];
+
+    public function __construct()
+    {
+        $this->maxWords     = config('knowledgebase.chunking.max_words', 500);
+        $this->overlapWords = config('knowledgebase.chunking.overlap_words', 75);
+        $this->minWords     = config('knowledgebase.chunking.min_words', 30);
+    }
+
+    /**
+     * Chunk dokumen berdasarkan teks penuh dan data per halaman.
+     *
+     * @param  string              $fullText   Teks penuh dokumen
+     * @param  array<int, string>  $pages      Teks per halaman [pageNum => text]
+     * @return array<int, array{
+     *   chunk_index: int,
+     *   content: string,
+     *   page_number: ?int,
+     *   section_heading: ?string,
+     *   word_count: int
+     * }>
+     */
+    public function chunk(string $fullText, array $pages = []): array
+    {
+        if (empty(trim($fullText))) {
+            return [];
+        }
+
+        $wordCount = str_word_count($fullText);
+
+        // Dokumen sangat pendek — satu chunk
+        if ($wordCount <= $this->maxWords) {
+            return [[
+                'chunk_index'     => 0,
+                'content'         => trim($fullText),
+                'page_number'     => null,
+                'section_heading' => null,
+                'word_count'      => $wordCount,
+            ]];
+        }
+
+        // Jika ada data per halaman, chunk ikut halaman dahulu
+        if (!empty($pages)) {
+            return $this->chunkByPages($pages);
+        }
+
+        // Chunk teks penuh ikut section/perenggan
+        return $this->chunkByStructure($fullText);
+    }
+
+    /**
+     * Chunk berdasarkan halaman PDF.
+     * Setiap halaman pecah kepada chunk yang sesuai.
+     * Halaman yang terlalu pendek digabungkan dengan halaman berikut.
+     */
+    private function chunkByPages(array $pages): array
+    {
+        $chunks      = [];
+        $chunkIndex  = 0;
+        $buffer      = '';
+        $bufferPage  = null;
+
+        foreach ($pages as $pageNum => $pageText) {
+            $pageText = trim($pageText);
+            if (empty($pageText)) {
+                continue;
+            }
+
+            $combined     = trim($buffer . "\n\n" . $pageText);
+            $combinedWords = str_word_count($combined);
+
+            if ($combinedWords > $this->maxWords && !empty($buffer)) {
+                // Flush buffer sebelum tambah halaman baru
+                $pageChunks = $this->splitLongText(trim($buffer), $bufferPage, $chunkIndex);
+                foreach ($pageChunks as $chunk) {
+                    $chunks[] = $chunk;
+                    $chunkIndex++;
+                }
+
+                // Ambil overlap dari chunk terakhir
+                $lastChunk = end($chunks);
+                $overlap   = $lastChunk
+                    ? $this->getOverlapText($lastChunk['content'])
+                    : '';
+
+                $buffer     = trim($overlap . "\n\n" . $pageText);
+                $bufferPage = $pageNum;
+            } else {
+                $buffer     = $combined;
+                $bufferPage ??= $pageNum;
+            }
+        }
+
+        // Flush sisa
+        if (!empty(trim($buffer))) {
+            $pageChunks = $this->splitLongText(trim($buffer), $bufferPage, $chunkIndex);
+            foreach ($pageChunks as $chunk) {
+                $chunks[] = $chunk;
+                $chunkIndex++;
+            }
+        }
+
+        return $this->filterAndReindex($chunks);
+    }
+
+    /**
+     * Chunk berdasarkan struktur teks (heading dan perenggan).
+     */
+    private function chunkByStructure(string $text): array
+    {
+        $sections    = $this->splitIntoSections($text);
+        $chunks      = [];
+        $chunkIndex  = 0;
+        $buffer      = '';
+        $bufferHeading = null;
+
+        foreach ($sections as $section) {
+            $sectionWords = str_word_count($section['text']);
+
+            if ($sectionWords === 0) {
+                continue;
+            }
+
+            // Section terlalu panjang — split terus
+            if ($sectionWords > $this->maxWords) {
+                if (!empty($buffer)) {
+                    $chunks[] = [
+                        'chunk_index'     => $chunkIndex++,
+                        'content'         => trim($buffer),
+                        'page_number'     => null,
+                        'section_heading' => $bufferHeading,
+                        'word_count'      => str_word_count($buffer),
+                    ];
+                    $buffer = '';
+                    $bufferHeading = null;
+                }
+
+                $subChunks = $this->splitLongText(
+                    $section['text'],
+                    null,
+                    $chunkIndex,
+                    $section['heading']
+                );
+
+                foreach ($subChunks as $chunk) {
+                    $chunks[] = $chunk;
+                    $chunkIndex++;
+                }
+                continue;
+            }
+
+            // Cuba gabung dengan buffer
+            $combined      = trim($buffer . "\n\n" . $section['text']);
+            $combinedWords = str_word_count($combined);
+
+            if ($combinedWords > $this->maxWords && !empty($buffer)) {
+                $chunks[] = [
+                    'chunk_index'     => $chunkIndex++,
+                    'content'         => trim($buffer),
+                    'page_number'     => null,
+                    'section_heading' => $bufferHeading,
+                    'word_count'      => str_word_count($buffer),
+                ];
+
+                // Overlap
+                $lastChunk = end($chunks);
+                $overlap   = $this->getOverlapText($lastChunk['content']);
+                $buffer    = trim($overlap . "\n\n" . $section['text']);
+                $bufferHeading = $section['heading'];
+            } else {
+                $buffer    .= ($buffer ? "\n\n" : '') . $section['text'];
+                $bufferHeading ??= $section['heading'];
+            }
+        }
+
+        // Flush sisa
+        if (!empty(trim($buffer))) {
+            $chunks[] = [
+                'chunk_index'     => $chunkIndex,
+                'content'         => trim($buffer),
+                'page_number'     => null,
+                'section_heading' => $bufferHeading,
+                'word_count'      => str_word_count($buffer),
+            ];
+        }
+
+        return $this->filterAndReindex($chunks);
+    }
+
+    /**
+     * Split teks panjang kepada chunk dengan overlap.
+     */
+    private function splitLongText(
+        string $text,
+        ?int $pageNum,
+        int $startIndex,
+        ?string $heading = null
+    ): array {
+        $paragraphs = preg_split('/\n{2,}/', $text);
+        $chunks     = [];
+        $buffer     = '';
+        $index      = $startIndex;
+
+        foreach ($paragraphs as $para) {
+            $para = trim($para);
+            if (empty($para)) {
+                continue;
+            }
+
+            $combined      = trim($buffer . "\n\n" . $para);
+            $combinedWords = str_word_count($combined);
+
+            if ($combinedWords > $this->maxWords && !empty($buffer)) {
+                $chunks[] = [
+                    'chunk_index'     => $index++,
+                    'content'         => trim($buffer),
+                    'page_number'     => $pageNum,
+                    'section_heading' => $heading,
+                    'word_count'      => str_word_count($buffer),
+                ];
+
+                // Ambil overlap dari chunk terakhir
+                $lastChunk = end($chunks);
+                $overlap   = $this->getOverlapText($lastChunk['content']);
+                $buffer    = trim($overlap . "\n\n" . $para);
+            } else {
+                $buffer = $combined;
+            }
+        }
+
+        if (!empty(trim($buffer))) {
+            $chunks[] = [
+                'chunk_index'     => $index,
+                'content'         => trim($buffer),
+                'page_number'     => $pageNum,
+                'section_heading' => $heading,
+                'word_count'      => str_word_count($buffer),
+            ];
+        }
+
+        return $chunks;
+    }
+
+    /**
+     * Split teks kepada sections berdasarkan heading.
+     * Jika tiada heading dijumpai, setiap perenggan adalah satu section.
+     *
+     * @return array<int, array{heading: ?string, text: string}>
+     */
+    private function splitIntoSections(string $text): array
+    {
+        $lines    = explode("\n", $text);
+        $sections = [];
+        $current  = ['heading' => null, 'text' => ''];
+
+        foreach ($lines as $line) {
+            $trimmed = trim($line);
+
+            if ($this->isHeading($trimmed)) {
+                if (!empty(trim($current['text']))) {
+                    $sections[] = $current;
+                }
+                $current = [
+                    'heading' => $trimmed,
+                    'text'    => $trimmed . "\n",
+                ];
+            } else {
+                $current['text'] .= $line . "\n";
+            }
+        }
+
+        if (!empty(trim($current['text']))) {
+            $sections[] = $current;
+        }
+
+        return $sections;
+    }
+
+    /**
+     * Semak sama ada satu baris adalah heading.
+     */
+    private function isHeading(string $line): bool
+    {
+        if (empty($line) || strlen($line) > 120) {
+            return false;
+        }
+
+        foreach (self::HEADING_PATTERNS as $pattern) {
+            if (preg_match($pattern, $line)) {
+                return true;
+            }
+        }
+
+        return false;
+    }
+
+    /**
+     * Ambil N patah perkataan terakhir dari teks untuk overlap.
+     */
+    private function getOverlapText(string $text): string
+    {
+        if ($this->overlapWords === 0) {
+            return '';
+        }
+
+        $words = preg_split('/\s+/', trim($text));
+        $words = array_filter($words); // buang empty
+
+        if (count($words) <= $this->overlapWords) {
+            return ''; // Jika teks lebih pendek dari overlap, jangan overlap
+        }
+
+        $overlapSlice = array_slice($words, -$this->overlapWords);
+        return implode(' ', $overlapSlice);
+    }
+
+    /**
+     * Buang chunk yang terlalu pendek dan reindex semula.
+     */
+    private function filterAndReindex(array $chunks): array
+    {
+        $filtered = array_filter($chunks, function ($chunk) {
+            return ($chunk['word_count'] ?? str_word_count($chunk['content'])) >= $this->minWords;
+        });
+
+        $result = [];
+        foreach (array_values($filtered) as $i => $chunk) {
+            $chunk['chunk_index'] = $i;
+            $result[]             = $chunk;
+        }
+
+        return $result;
+    }
+}
diff --git a/app/Services/Document/PdfExtractorService.php b/app/Services/Document/PdfExtractorService.php
new file mode 100644
index 0000000..653375d
--- /dev/null
+++ b/app/Services/Document/PdfExtractorService.php
@@ -0,0 +1,133 @@
+<?php
+
+namespace App\Services\Document;
+
+use Illuminate\Support\Facades\Log;
+use Illuminate\Support\Facades\Storage;
+use RuntimeException;
+use Smalot\PdfParser\Parser;
+
+/**
+ * PdfExtractorService
+ *
+ * Mengekstrak teks dari fail PDF menggunakan smalot/pdfparser.
+ *
+ * Mengembalikan:
+ * - teks penuh
+ * - teks per halaman (untuk chunk dengan page number)
+ * - bilangan halaman
+ * - status kejayaan/kegagalan
+ */
+class PdfExtractorService
+{
+    /**
+     * Extract teks dari PDF.
+     *
+     * @param  string $storedPath  Path dalam storage disk (bukan path penuh)
+     * @param  string $disk        Storage disk name
+     * @return array{
+     *   success: bool,
+     *   full_text: string,
+     *   pages: array<int, string>,
+     *   page_count: int,
+     *   error: ?string
+     * }
+     */
+    public function extract(string $storedPath, string $disk = 'local'): array
+    {
+        $result = [
+            'success'    => false,
+            'full_text'  => '',
+            'pages'      => [],
+            'page_count' => 0,
+            'error'      => null,
+        ];
+
+        // Dapatkan path penuh fail
+        $absolutePath = Storage::disk($disk)->path($storedPath);
+
+        if (!file_exists($absolutePath)) {
+            $result['error'] = "Fail tidak dijumpai: {$storedPath}";
+            return $result;
+        }
+
+        try {
+            $parser   = new Parser();
+            $pdf      = $parser->parseFile($absolutePath);
+            $pdfPages = $pdf->getPages();
+
+            $pages    = [];
+            $fullText = '';
+
+            foreach ($pdfPages as $pageNumber => $page) {
+                try {
+                    $pageText = $page->getText();
+                    $pageText = $this->cleanPageText($pageText);
+
+                    // Simpan muka surat bermula dari 1 (bukan 0)
+                    $pages[$pageNumber + 1] = $pageText;
+                    $fullText .= $pageText . "\n\n";
+                } catch (\Exception $e) {
+                    // Jika satu halaman gagal, teruskan dengan halaman lain
+                    Log::warning("Gagal extract halaman " . ($pageNumber + 1), [
+                        'path'  => $storedPath,
+                        'error' => $e->getMessage(),
+                    ]);
+                    $pages[$pageNumber + 1] = '';
+                }
+            }
+
+            $fullText = trim($fullText);
+
+            if (empty($fullText)) {
+                $result['error'] = 'PDF tidak mengandungi teks yang boleh diekstrak (mungkin PDF imej/scan).';
+                return $result;
+            }
+
+            $result['success']    = true;
+            $result['full_text']  = $fullText;
+            $result['pages']      = $pages;
+            $result['page_count'] = count($pdfPages);
+        } catch (\Exception $e) {
+            $errorMsg = 'Gagal parse PDF: ' . $e->getMessage();
+            Log::error('PdfExtractorService gagal', [
+                'path'  => $storedPath,
+                'error' => $errorMsg,
+            ]);
+            $result['error'] = $errorMsg;
+        }
+
+        return $result;
+    }
+
+    /**
+     * Bersihkan teks yang diextract dari PDF.
+     * PDF sering ada karakter pelik, whitespace berlebihan, dsb.
+     */
+    private function cleanPageText(string $text): string
+    {
+        // Buang null bytes
+        $text = str_replace("\0", '', $text);
+
+        // Normalisasikan line break
+        $text = str_replace(["\r\n", "\r"], "\n", $text);
+
+        // Buang whitespace berlebihan pada setiap baris
+        $lines = explode("\n", $text);
+        $lines = array_map('trim', $lines);
+
+        // Gabungkan baris kosong berturutan kepada satu baris kosong
+        $cleaned    = [];
+        $lastEmpty  = false;
+        foreach ($lines as $line) {
+            $isEmpty = empty($line);
+            if ($isEmpty && $lastEmpty) {
+                continue; // Skip baris kosong berturutan
+            }
+            $cleaned[]  = $line;
+            $lastEmpty  = $isEmpty;
+        }
+
+        return implode("\n", $cleaned);
+    }
+}
diff --git a/app/Services/KnowledgeBase/AuditService.php b/app/Services/KnowledgeBase/AuditService.php
new file mode 100644
index 0000000..8a05b2f
--- /dev/null
+++ b/app/Services/KnowledgeBase/AuditService.php
@@ -0,0 +1,229 @@
+<?php
+
+namespace App\Services\KnowledgeBase;
+
+use App\Models\AuditLog;
+use Illuminate\Support\Facades\Auth;
+use Illuminate\Support\Facades\Request;
+
+/**
+ * AuditService
+ *
+ * Simpan audit trail untuk semua tindakan penting dalam sistem.
+ * Append-only — tiada delete atau update audit log.
+ */
+class AuditService
+{
+    /**
+     * Log satu event.
+     *
+     * @param  string  $event         Nama event (e.g. 'document.uploaded')
+     * @param  mixed   $model         Model yang terlibat (optional)
+     * @param  array   $oldValues     Data sebelum perubahan
+     * @param  array   $newValues     Data selepas perubahan
+     * @param  ?string $description   Huraian untuk manusia
+     */
+    public function log(
+        string $event,
+        mixed $model = null,
+        array $oldValues = [],
+        array $newValues = [],
+        ?string $description = null
+    ): AuditLog {
+        return AuditLog::create([
+            'user_id'        => Auth::id(),
+            'event'          => $event,
+            'auditable_type' => $model ? get_class($model) : null,
+            'auditable_id'   => $model?->getKey(),
+            'old_values'     => empty($oldValues) ? null : $oldValues,
+            'new_values'     => empty($newValues) ? null : $newValues,
+            'description'    => $description,
+            'ip_address'     => Request::ip(),
+            'user_agent'     => Request::userAgent(),
+        ]);
+    }
+
+    // Shortcut methods untuk event biasa
+
+    public function documentUploaded($document, $version): void
+    {
+        $this->log(
+            'document.uploaded',
+            $document,
+            [],
+            [
+                'document_id'    => $document->id,
+                'version_number' => $version->version_number,
+                'filename'       => $version->original_filename,
+            ],
+            "Dokumen '{$document->title}' versi {$version->version_number} diupload."
+        );
+    }
+
+    public function documentActivated($document): void
+    {
+        $this->log(
+            'document.activated',
+            $document,
+            ['is_active' => false],
+            ['is_active' => true],
+            "Dokumen '{$document->title}' diaktifkan."
+        );
+    }
+
+    public function documentDeactivated($document): void
+    {
+        $this->log(
+            'document.deactivated',
+            $document,
+            ['is_active' => true],
+            ['is_active' => false],
+            "Dokumen '{$document->title}' dinyahaktifkan."
+        );
+    }
+
+    public function documentReindexed($document, $version): void
+    {
+        $this->log(
+            'document.reindexed',
+            $version,
+            [],
+            ['document_id' => $document->id, 'version_id' => $version->id],
+            "Dokumen '{$document->title}' versi {$version->version_number} diindeks semula."
+        );
+    }
+
+    public function knowledgeItemCreated($item): void
+    {
+        $this->log(
+            'knowledge_item.created',
+            $item,
+            [],
+            ['title' => $item->title, 'type' => $item->item_type],
+            "Knowledge item '{$item->title}' ({$item->item_type}) dicipta."
+        );
+    }
+
+    public function knowledgeItemUpdated($item, array $oldValues): void
+    {
+        $this->log(
+            'knowledge_item.updated',
+            $item,
+            $oldValues,
+            $item->getAttributes(),
+            "Knowledge item '{$item->title}' dikemaskini."
+        );
+    }
+
+    public function knowledgeItemDeactivated($item): void
+    {
+        $this->log(
+            'knowledge_item.deactivated',
+            $item,
+            ['is_active' => true],
+            ['is_active' => false],
+            "Knowledge item '{$item->title}' dinyahaktifkan."
+        );
+    }
+
+    public function faqConvertedFromFeedback($feedback, $knowledgeItem): void
+    {
+        $this->log(
+            'faq.converted_from_feedback',
+            $knowledgeItem,
+            [],
+            ['feedback_id' => $feedback->id, 'knowledge_item_id' => $knowledgeItem->id],
+            "FAQ baru '{$knowledgeItem->title}' dicipta dari feedback chat."
+        );
+    }
+
+    public function categoryCreated($category): void
+    {
+        $this->log(
+            'category.created',
+            $category,
+            [],
+            ['name' => $category->name, 'slug' => $category->slug],
+            "Kategori '{$category->name}' dicipta."
+        );
+    }
+
+    public function systemReindexStarted(string $scope): void
+    {
+        $this->log(
+            'system.reindex_started',
+            null,
+            [],
+            ['scope' => $scope],
+            "Reindeks sistem dimulakan untuk: {$scope}"
+        );
+    }
+
+    // =========================================================================
+    // CHUNK REVIEW & EDITING EVENTS
+    // =========================================================================
+
+    public function chunkFinalTextEdited($chunk, ?string $oldText, string $newText): void
+    {
+        $this->log(
+            'chunk.final_text_edited',
+            $chunk,
+            ['final_text' => mb_substr($oldText ?? '[content asal]', 0, 200)],
+            ['final_text' => mb_substr($newText, 0, 200)],
+            "final_text chunk #{$chunk->chunk_index} (ID: {$chunk->id}) diedit. Reindex diantrikan."
+        );
+    }
+
+    public function chunkExcluded($chunk, string $oldStatus): void
+    {
+        $this->log(
+            'chunk.excluded',
+            $chunk,
+            ['chunk_status' => $oldStatus, 'is_active' => true],
+            ['chunk_status' => 'excluded', 'is_active' => false],
+            "Chunk #{$chunk->chunk_index} (ID: {$chunk->id}) dikecualikan dari indexing."
+        );
+    }
+
+    public function chunkIncluded($chunk, string $oldStatus): void
+    {
+        $this->log(
+            'chunk.included',
+            $chunk,
+            ['chunk_status' => $oldStatus, 'is_active' => false],
+            ['chunk_status' => $chunk->chunk_status, 'is_active' => true],
+            "Chunk #{$chunk->chunk_index} (ID: {$chunk->id}) dikembalikan ke indexing."
+        );
+    }
+
+    public function chunkReindexTriggered($chunk): void
+    {
+        $this->log(
+            'chunk.reindex_triggered',
+            $chunk,
+            [],
+            ['chunk_status' => 'needs_reindex'],
+            "Reindex manual dicetuskan untuk chunk #{$chunk->chunk_index} (ID: {$chunk->id})."
+        );
+    }
+
+    public function chunkSplit($parentChunk, array $children, string $splitGroupId): void
+    {
+        $childIds = array_map(fn($c) => $c->id, $children);
+
+        $this->log(
+            'chunk.split',
+            $parentChunk,
+            ['chunk_status' => 'indexed', 'is_active' => true],
+            [
+                'chunk_status'    => 'superseded',
+                'is_active'       => false,
+                'split_group_id'  => $splitGroupId,
+                'child_count'     => count($children),
+                'child_chunk_ids' => $childIds,
+            ],
+            "Chunk #{$parentChunk->chunk_index} (ID: {$parentChunk->id}) di-split kepada "
+            . count($children) . " chunk baharu. Split group: {$splitGroupId}"
+        );
+    }
+}
diff --git a/app/Services/KnowledgeBase/IngestionService.php b/app/Services/KnowledgeBase/IngestionService.php
new file mode 100644
index 0000000..889dcdb
--- /dev/null
+++ b/app/Services/KnowledgeBase/IngestionService.php
@@ -0,0 +1,438 @@
+<?php
+
+namespace App\Services\KnowledgeBase;
+
+use App\Models\DocumentChunk;
+use App\Models\DocumentVersion;
+use App\Models\KnowledgeItem;
+use App\Models\ProcessingLog;
+use App\Services\Document\ChunkingService;
+use App\Services\Document\PdfExtractorService;
+use App\Services\Ollama\OllamaService;
+use App\Services\Qdrant\QdrantService;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Log;
+use Illuminate\Support\Str;
+use RuntimeException;
+
+/**
+ * IngestionService
+ *
+ * Menyelaras keseluruhan proses ingestion dokumen:
+ * Extract → Chunk → Embed → Qdrant Sync
+ *
+ * Ini adalah "orchestrator" — ia koordinasi semua service lain.
+ * Setiap langkah dilog dalam processing_logs untuk monitoring.
+ */
+class IngestionService
+{
+    public function __construct(
+        private readonly PdfExtractorService $extractor,
+        private readonly ChunkingService $chunker,
+        private readonly OllamaService $ollama,
+        private readonly QdrantService $qdrant,
+    ) {}
+
+private function normalizeExtractedText(string $text): string
+{
+    $text = str_replace(["\r\n", "\r"], "\n", $text);
+
+    // Buang control character pelik kecuali newline dan tab
+    $text = preg_replace('/[^\P{C}\n\t]+/u', '', $text);
+
+    // Tukar multiple whitespace kepada satu space, tapi kekalkan line break asas
+    $text = preg_replace("/[ \t]+/u", ' ', $text);
+    $text = preg_replace("/\n{3,}/u", "\n\n", $text);
+
+    return trim($text);
+}
+
+    /**
+     * Proses penuh satu document version.
+     * Dipanggil oleh ProcessUploadedDocumentJob.
+     *
+     * @throws RuntimeException Jika proses gagal pada mana-mana langkah
+     */
+    public function processDocumentVersion(DocumentVersion $version): void
+    {
+        $startTime = microtime(true);
+
+        Log::info("Mula proses document version {$version->id}", [
+            'document_id' => $version->document_id,
+            'version'     => $version->version_number,
+        ]);
+
+        // ── Langkah 1: Extract ──────────────────────────────────────────────
+        $version->updateStatus(DocumentVersion::STATUS_EXTRACTING);
+
+        ProcessingLog::record(
+            DocumentVersion::class,
+            $version->id,
+            ProcessingLog::STAGE_EXTRACT,
+            ProcessingLog::STATUS_STARTED
+        );
+
+        $extraction = $this->extractor->extract(
+            $version->stored_path,
+            config('knowledgebase.upload.storage_disk', 'local')
+        );
+
+        if (!$extraction['success']) {
+            $version->updateStatus(DocumentVersion::STATUS_EXTRACTION_FAILED, $extraction['error']);
+
+            ProcessingLog::record(
+                DocumentVersion::class,
+                $version->id,
+                ProcessingLog::STAGE_EXTRACT,
+                ProcessingLog::STATUS_FAILED,
+                $extraction['error']
+            );
+
+            throw new RuntimeException(
+                "Pengekstrakan teks gagal: " . $extraction['error']
+            );
+        }
+
+        // Kemaskini page count jika dapat
+        if ($extraction['page_count'] > 0) {
+            $version->update(['page_count' => $extraction['page_count']]);
+        }
+
+        ProcessingLog::record(
+            DocumentVersion::class,
+            $version->id,
+            ProcessingLog::STAGE_EXTRACT,
+            ProcessingLog::STATUS_COMPLETED,
+            null,
+            ['page_count' => $extraction['page_count']]
+        );
+
+        // ── Langkah 2: Chunk ─────────────────────────────────────────────────
+        $version->updateStatus(DocumentVersion::STATUS_CHUNKING);
+
+        ProcessingLog::record(
+            DocumentVersion::class,
+            $version->id,
+            ProcessingLog::STAGE_CHUNK,
+            ProcessingLog::STATUS_STARTED
+        );
+
+        // Normalize teks sebelum dihantar ke chunker
+        $normalizedText = $this->normalizeExtractedText($extraction['full_text']);
+
+        $chunks = $this->chunker->chunk(
+            $normalizedText,
+            $extraction['pages']
+        );
+
+        if (empty($chunks)) {
+            $version->updateStatus(DocumentVersion::STATUS_FAILED, 'Tiada chunk dihasilkan dari teks.');
+
+            ProcessingLog::record(
+                DocumentVersion::class,
+                $version->id,
+                ProcessingLog::STAGE_CHUNK,
+                ProcessingLog::STATUS_FAILED,
+                'Tiada chunk dihasilkan'
+            );
+
+            throw new RuntimeException('Tiada chunk dihasilkan dari dokumen.');
+        }
+
+        // Deactivate chunk versi sebelumnya (jika ini bukan versi pertama)
+        $this->deactivatePreviousChunks($version);
+
+        // Simpan chunk baru dalam MySQL
+        $savedChunks = $this->saveChunks($version, $chunks);
+
+        ProcessingLog::record(
+            DocumentVersion::class,
+            $version->id,
+            ProcessingLog::STAGE_CHUNK,
+            ProcessingLog::STATUS_COMPLETED,
+            null,
+            ['chunk_count' => count($savedChunks)]
+        );
+
+        // ── Langkah 3: Embed & Qdrant ────────────────────────────────────────
+        $version->updateStatus(DocumentVersion::STATUS_EMBEDDING);
+
+        ProcessingLog::record(
+            DocumentVersion::class,
+            $version->id,
+            ProcessingLog::STAGE_EMBED,
+            ProcessingLog::STATUS_STARTED
+        );
+
+        $this->embedAndSyncChunks($version, $savedChunks);
+
+        // ── Selesai ──────────────────────────────────────────────────────────
+        $version->updateStatus(DocumentVersion::STATUS_INDEXED);
+
+        // Aktifkan dokumen jika ini versi pertama yang berjaya
+        $document = $version->document;
+        if ($document->status !== 'active') {
+            $document->update([
+                'status'    => 'active',
+                'is_active' => true,
+            ]);
+        }
+
+        $duration = round(microtime(true) - $startTime, 2);
+
+        ProcessingLog::record(
+            DocumentVersion::class,
+            $version->id,
+            ProcessingLog::STAGE_COMPLETE,
+            ProcessingLog::STATUS_COMPLETED,
+            null,
+            ['duration_seconds' => $duration, 'chunk_count' => count($savedChunks)]
+        );
+
+        Log::info("Dokumen version {$version->id} berjaya diproses dalam {$duration}s", [
+            'chunk_count' => count($savedChunks),
+        ]);
+    }
+
+    /**
+     * Embed dan sync satu knowledge item ke Qdrant.
+     * Dipanggil selepas create/update knowledge item.
+     */
+    public function processKnowledgeItem(KnowledgeItem $item): void
+    {
+        $text = $item->getEmbeddableText();
+
+        if (empty(trim($text))) {
+            throw new RuntimeException('Knowledge item tidak mempunyai kandungan untuk di-embed.');
+        }
+
+        // Jika ada qdrant_point_id lama, update
+        // Jika tiada, jana UUID baru
+        $pointId = $item->qdrant_point_id ?? (string) Str::uuid();
+
+        $vector  = $this->ollama->embed($text);
+        $payload = $this->buildKnowledgeItemPayload($item);
+
+        $this->qdrant->ensureCollectionExists();
+        $this->qdrant->upsertPoint($pointId, $vector, $payload);
+
+        $item->markAsEmbedded($pointId);
+
+        Log::info("KnowledgeItem {$item->id} berjaya di-embed.", [
+            'type'        => $item->item_type,
+            'category_id' => $item->category_id,
+        ]);
+    }
+
+    /**
+     * Deactivate semua chunk dalam Qdrant untuk versi lama.
+     * Chunk dalam MySQL kekal — hanya is_active di Qdrant dikemaskini.
+     */
+    public function deactivateVersionInQdrant(DocumentVersion $version): void
+    {
+        $chunks = $version->chunks()
+            ->whereNotNull('qdrant_point_id')
+            ->where('is_embedded', true)
+            ->get();
+
+        if ($chunks->isEmpty()) {
+            return;
+        }
+
+        $pointIds = $chunks->pluck('qdrant_point_id')->toArray();
+
+        $this->qdrant->updatePayloadBatch($pointIds, [
+            'is_active' => false,
+            'status'    => 'inactive',
+        ]);
+
+        // Kemaskini MySQL juga
+        $version->chunks()->update(['is_active' => false]);
+    }
+
+    /**
+     * Deactivate knowledge item dalam Qdrant.
+     */
+    public function deactivateKnowledgeItemInQdrant(KnowledgeItem $item): void
+    {
+        if ($item->qdrant_point_id) {
+            $this->qdrant->updatePayload($item->qdrant_point_id, [
+                'is_active' => false,
+                'status'    => 'inactive',
+            ]);
+        }
+    }
+
+    // =========================================================================
+    // PRIVATE HELPERS
+    // =========================================================================
+
+    /**
+     * Deactivate chunk dari versi sebelumnya.
+     */
+    private function deactivatePreviousChunks(DocumentVersion $currentVersion): void
+    {
+        $previousVersions = DocumentVersion::where('document_id', $currentVersion->document_id)
+            ->where('id', '!=', $currentVersion->id)
+            ->where('processing_status', DocumentVersion::STATUS_INDEXED)
+            ->get();
+
+        foreach ($previousVersions as $prev) {
+            $this->deactivateVersionInQdrant($prev);
+
+            // Tandakan versi lama bukan current lagi
+            $prev->update(['is_current' => false]);
+        }
+    }
+
+    /**
+     * Simpan semua chunk dalam MySQL.
+     *
+     * @return DocumentChunk[]
+     */
+    private function saveChunks(DocumentVersion $version, array $chunks): array
+    {
+        $document = $version->document;
+
+        return DB::transaction(function () use ($version, $document, $chunks) {
+            $saved = [];
+
+            foreach ($chunks as $chunk) {
+                $saved[] = DocumentChunk::create([
+                    'document_id'         => $document->id,
+                    'document_version_id' => $version->id,
+                    'chunk_index'         => $chunk['chunk_index'],
+                    'page_number'         => $chunk['page_number'] ?? null,
+                    'content'             => $chunk['content'],
+                    'token_count'         => $chunk['word_count'] ?? null,
+                    'section_heading'     => $chunk['section_heading'] ?? null,
+                    'is_active'           => true,
+                    'is_embedded'         => false,
+                ]);
+            }
+
+            // Set versi ini sebagai current
+            $version->update(['is_current' => true]);
+
+            return $saved;
+        });
+    }
+
+    /**
+     * Jana embedding dan sync semua chunk ke Qdrant.
+     */
+    private function embedAndSyncChunks(DocumentVersion $version, array $chunks): void
+    {
+        $document = $version->document;
+        $category = $document->category;
+
+        $this->qdrant->ensureCollectionExists();
+
+        $batchSize  = 10; // Proses 10 chunk sekali untuk elak timeout Ollama
+        $chunkBatches = array_chunk($chunks, $batchSize);
+
+        foreach ($chunkBatches as $batch) {
+            $points = [];
+
+            foreach ($batch as $chunk) {
+                try {
+                    // Guna getEmbeddableText() — final_text > cleaned_text > content
+                    // Semasa ingestion pertama, final_text dan cleaned_text adalah null
+                    // jadi ia akan fallback ke content (raw extraction)
+                    $vector  = $this->ollama->embed($chunk->getEmbeddableText());
+                    $pointId = (string) Str::uuid();
+
+                    $points[] = [
+                        'id'      => $pointId,
+                        'vector'  => $vector,
+                        'payload' => $this->buildChunkPayload($chunk, $version, $document, $category),
+                    ];
+
+                    $chunk->markAsEmbedded($pointId);
+                } catch (RuntimeException $e) {
+                    Log::error("Gagal embed chunk {$chunk->id}", [
+                        'error' => $e->getMessage(),
+                    ]);
+                    throw $e;
+                }
+            }
+
+            if (!empty($points)) {
+                $this->qdrant->upsertPoints($points);
+            }
+        }
+
+        ProcessingLog::record(
+            DocumentVersion::class,
+            $version->id,
+            ProcessingLog::STAGE_QDRANT,
+            ProcessingLog::STATUS_COMPLETED,
+            null,
+            ['synced_points' => count($chunks)]
+        );
+    }
+
+    /**
+     * Bina Qdrant payload untuk chunk PDF.
+     * Payload ini yang akan digunakan untuk filter dan display sumber.
+     */
+    private function buildChunkPayload(
+        DocumentChunk $chunk,
+        DocumentVersion $version,
+        $document,
+        $category
+    ): array {
+        return [
+            'knowledge_type'      => 'pdf_chunk',
+            'source_type'         => 'pdf',
+            'category_id'         => $category->id,
+            'category_name'       => $category->name,
+            'category_slug'       => $category->slug,
+            'document_id'         => $document->id,
+            'document_version_id' => $version->id,
+            'document_chunk_id'   => $chunk->id,
+            'knowledge_item_id'   => null,
+            'title'               => $document->title,
+            'page_number'         => $chunk->page_number,
+            'chunk_index'         => $chunk->chunk_index,
+            'section_heading'     => $chunk->section_heading,
+            'text'                => mb_substr($chunk->getEmbeddableText(), 0, 1000),
+            // Excerpt teks yang di-embed (final_text > cleaned_text > content)
+            'is_active'           => true,
+            'status'              => 'active',
+            'tags'                => $document->tags ?? [],
+            'effective_date'      => $document->effective_date?->toDateString(),
+            'language'            => $document->language,
+            'created_at'          => now()->toIso8601String(),
+        ];
+    }
+
+    /**
+     * Bina Qdrant payload untuk knowledge item (FAQ, polisi, dll.)
+     */
+    private function buildKnowledgeItemPayload(KnowledgeItem $item): array
+    {
+        return [
+            'knowledge_type'      => $item->item_type,
+            'source_type'         => 'manual',
+            'category_id'         => $item->category_id,
+            'category_name'       => $item->category->name,
+            'category_slug'       => $item->category->slug,
+            'document_id'         => null,
+            'document_version_id' => null,
+            'document_chunk_id'   => null,
+            'knowledge_item_id'   => $item->id,
+            'title'               => $item->title,
+            'page_number'         => null,
+            'chunk_index'         => 0,
+            'section_heading'     => null,
+            'text'                => mb_substr($item->getEmbeddableText(), 0, 1000),
+            'is_active'           => $item->is_active,
+            'status'              => $item->is_active ? 'active' : 'inactive',
+            'tags'                => $item->tags ?? [],
+            'effective_date'      => $item->effective_date?->toDateString(),
+            'language'            => $item->language,
+            'created_at'          => now()->toIso8601String(),
+        ];
+    }
+}
diff --git a/app/Services/KnowledgeBase/RAGService.php b/app/Services/KnowledgeBase/RAGService.php
new file mode 100644
index 0000000..d1b4a4b
--- /dev/null
+++ b/app/Services/KnowledgeBase/RAGService.php
@@ -0,0 +1,249 @@
+<?php
+
+namespace App\Services\KnowledgeBase;
+
+use App\Services\Ollama\OllamaService;
+use App\Services\Qdrant\QdrantService;
+use Illuminate\Support\Facades\Log;
+use RuntimeException;
+
+/**
+ * RAGService (Retrieval-Augmented Generation)
+ *
+ * Koordinasi proses RAG:
+ * 1. Jana embedding untuk soalan user
+ * 2. Cari context paling relevan dari Qdrant
+ * 3. Bina context string
+ * 4. Hantar ke Ollama untuk jawapan
+ * 5. Return jawapan + source references
+ */
+class RAGService
+{
+    private int $maxContextChunks;
+    private int $maxContextWords;
+
+    public function __construct(
+        private readonly OllamaService $ollama,
+        private readonly QdrantService $qdrant,
+    ) {
+        $this->maxContextChunks = config('knowledgebase.rag.max_context_chunks', 5);
+        $this->maxContextWords  = config('knowledgebase.rag.max_context_words', 2000);
+    }
+
+    /**
+     * Jawab soalan menggunakan RAG.
+     *
+     * @param  string $question      Soalan pengguna
+     * @param  ?int   $categoryId    Filter kategori (null = semua)
+     * @return array{
+     *   answer: string,
+     *   has_answer: bool,
+     *   sources: array[],
+     *   context_chunks: array[],
+     *   model_used: string,
+     *   tokens_used: ?int,
+     *   response_time: float
+     * }
+     * @throws RuntimeException Jika Ollama atau Qdrant tidak tersedia
+     */
+    public function ask(string $question, ?int $categoryId = null): array
+    {
+        $startTime = microtime(true);
+
+        // ── Langkah 1: Jana embedding untuk soalan ─────────────────────────
+        $queryVector = $this->ollama->embed($question);
+
+        // ── Langkah 2: Cari context relevan dari Qdrant ─────────────────────
+        $filter = $this->qdrant->buildFilter(
+            categoryId: $categoryId,
+            isActive: true,
+        );
+
+        $scoreThreshold = config('qdrant.search.score_threshold', 0.3);
+
+        $searchResults = $this->qdrant->searchSimilar(
+            vector: $queryVector,
+            limit: $this->maxContextChunks,
+            filter: $filter,
+            scoreThreshold: $scoreThreshold,
+        );
+
+        //log search result
+        \Log::info('Qdrant search raw results', [
+            'question' => $question,
+            'results' => $searchResults,
+        ]);
+
+        \Log::info('Qdrant raw results', [
+            'scores' => array_map(fn($r) => $r['score'] ?? null, $searchResults),
+        ]);
+
+        if (empty($searchResults)) {
+            $responseTime = round(microtime(true) - $startTime, 3);
+
+            return [
+                'answer'         => config('ollama.rag_system_prompt_no_result',
+                    'Maaf, saya tidak menemui maklumat berkaitan dalam pangkalan pengetahuan kami. ' .
+                    'Sila hubungi pejabat kami untuk maklumat lanjut.'),
+                'has_answer'     => false,
+                'sources'        => [],
+                'context_chunks' => [],
+                'model_used'     => config('ollama.chat_model'),
+                'tokens_used'    => null,
+                'response_time'  => $responseTime,
+            ];
+        }
+
+        // ── Langkah 3: Bina context string ─────────────────────────────────
+        [$context, $contextChunksData] = $this->buildContext($searchResults);
+
+        // ── Langkah 4: Hantar ke Ollama ─────────────────────────────────────
+        $chatResult = $this->ollama->chat($question, $context);
+
+        // ── Langkah 5: Bina source references ──────────────────────────────
+        $sources = $this->buildSourceReferences($searchResults);
+
+        $responseTime = round(microtime(true) - $startTime, 3);
+
+        // Tentukan sama ada model ada jawapan atau tidak
+        $hasAnswer = $this->detectHasAnswer($chatResult['answer']);
+
+        return [
+            'answer'         => $chatResult['answer'],
+            'has_answer'     => $hasAnswer,
+            'sources'        => $sources,
+            'context_chunks' => $contextChunksData,
+            'model_used'     => $chatResult['model'],
+            'tokens_used'    => $chatResult['tokens'],
+            'response_time'  => $responseTime,
+        ];
+    }
+
+    /**
+     * Bina context string dari search results.
+     * Had bilangan perkataan supaya tidak melebihi context window model.
+     *
+     * @return array{0: string, 1: array[]}
+     */
+    private function buildContext(array $searchResults): array
+    {
+        $contextParts   = [];
+        $chunksData     = [];
+        $totalWords     = 0;
+
+        foreach ($searchResults as $result) {
+            $payload = $result['payload'] ?? [];
+            $text    = $payload['text'] ?? '';
+
+            if (empty($text)) {
+                continue;
+            }
+
+            $words = str_word_count($text);
+
+            if ($totalWords + $words > $this->maxContextWords) {
+                // Potong jika context dah terlalu panjang
+                if (empty($contextParts)) {
+                    // Sekurang-kurangnya masukkan satu chunk
+                    $contextParts[] = $text;
+                    $chunksData[]   = $this->extractChunkData($result);
+                }
+                break;
+            }
+
+            $source = $this->formatSourceLabel($payload);
+            $contextParts[] = "[Sumber: {$source}]\n{$text}";
+            $chunksData[]   = $this->extractChunkData($result);
+            $totalWords    += $words;
+        }
+
+        return [implode("\n\n---\n\n", $contextParts), $chunksData];
+    }
+
+    /**
+     * Bina array source references untuk paparan kepada pengguna.
+     */
+    private function buildSourceReferences(array $searchResults): array
+    {
+        $sources = [];
+        $seen    = []; // Elak duplikasi sumber yang sama
+
+        foreach ($searchResults as $result) {
+            $payload = $result['payload'] ?? [];
+
+            $sourceKey = ($payload['document_id'] ?? '') . '_' .
+                         ($payload['knowledge_item_id'] ?? '') . '_' .
+                         ($payload['page_number'] ?? '');
+
+            if (isset($seen[$sourceKey])) {
+                continue;
+            }
+
+            $seen[$sourceKey] = true;
+
+            $sources[] = [
+                'type'               => $payload['source_type'] ?? 'unknown',
+                'knowledge_type'     => $payload['knowledge_type'] ?? '',
+                'title'              => $payload['title'] ?? 'Tiada tajuk',
+                'category'           => $payload['category_name'] ?? '',
+                'category_id'        => $payload['category_id'] ?? null,
+                'page_number'        => $payload['page_number'] ?? null,
+                'section_heading'    => $payload['section_heading'] ?? null,
+                'document_id'        => $payload['document_id'] ?? null,
+                'knowledge_item_id'  => $payload['knowledge_item_id'] ?? null,
+                'score'              => round($result['score'] ?? 0, 4),
+            ];
+        }
+
+        return $sources;
+    }
+
+    /**
+     * Extract data chunk untuk disimpan dalam chat_logs.
+     */
+    private function extractChunkData(array $result): array
+    {
+        return [
+            'point_id'    => $result['id'] ?? null,
+            'score'       => round($result['score'] ?? 0, 4),
+            'title'       => $result['payload']['title'] ?? '',
+            'category'    => $result['payload']['category_name'] ?? '',
+            'source_type' => $result['payload']['source_type'] ?? '',
+            'page_number' => $result['payload']['page_number'] ?? null,
+        ];
+    }
+
+    private function formatSourceLabel(array $payload): string
+    {
+        $title    = $payload['title'] ?? 'Tanpa tajuk';
+        $page     = isset($payload['page_number']) ? ", ms. {$payload['page_number']}" : '';
+        $category = $payload['category_name'] ?? '';
+
+        return "{$title}{$page} ({$category})";
+    }
+
+    /**
+     * Detect sama ada model sebenarnya ada jawapan atau tidak.
+     * Semak jika jawapan adalah "tidak tahu" / fallback.
+     */
+    private function detectHasAnswer(string $answer): bool
+    {
+        $noAnswerPatterns = [
+            'tidak menemui',
+            'tiada maklumat',
+            'tidak terdapat dalam',
+            'sila hubungi',
+            'tidak dapat menjawab',
+            'maklumat tidak tersedia',
+        ];
+
+        $answerLower = mb_strtolower($answer);
+        foreach ($noAnswerPatterns as $pattern) {
+            if (str_contains($answerLower, $pattern)) {
+                return false;
+            }
+        }
+
+        return !empty(trim($answer));
+    }
+}
diff --git a/app/Services/Ollama/OllamaService.php b/app/Services/Ollama/OllamaService.php
new file mode 100644
index 0000000..848ed8c
--- /dev/null
+++ b/app/Services/Ollama/OllamaService.php
@@ -0,0 +1,278 @@
+<?php
+
+namespace App\Services\Ollama;
+
+use Illuminate\Http\Client\ConnectionException;
+use Illuminate\Http\Client\RequestException;
+use Illuminate\Support\Facades\Http;
+use Illuminate\Support\Facades\Log;
+use RuntimeException;
+
+/**
+ * OllamaService
+ *
+ * Wrapper untuk semua komunikasi dengan Ollama API.
+ * Menguruskan: chat completion, embedding generation,
+ * timeout, retry, dan error handling.
+ *
+ * Semua konfigurasi diambil dari config/ollama.php
+ */
+class OllamaService
+{
+    private string $baseUrl;
+    private string $chatModel;
+    private string $embeddingModel;
+    private array $timeouts;
+    private array $retryConfig;
+    private array $chatParams;
+
+    public function __construct()
+    {
+        $this->baseUrl        = config('ollama.base_url');
+        $this->chatModel      = config('ollama.chat_model');
+        $this->embeddingModel = config('ollama.embedding_model');
+        $this->timeouts       = config('ollama.timeout');
+        $this->retryConfig    = config('ollama.retry');
+        $this->chatParams     = config('ollama.chat');
+    }
+
+    /**
+     * Jana embedding vector untuk satu teks.
+     *
+     * @param  string $text  Teks yang akan di-embed
+     * @return float[]       Array vector embedding
+     * @throws RuntimeException Jika Ollama tidak boleh dihubungi
+     */
+    public function embed(string $text): array
+    {
+        $text = $this->sanitizeText($text);
+
+        if (empty(trim($text))) {
+            throw new RuntimeException('Teks untuk embedding tidak boleh kosong.');
+        }
+
+        try {
+            $response = Http::timeout($this->timeouts['embed'])
+                ->retry($this->retryConfig['times'], $this->retryConfig['sleep'])
+                ->post("{$this->baseUrl}/api/embed", [
+                    'model' => $this->embeddingModel,
+                    'input' => $text,
+                ]);
+
+            $response->throw();
+
+            $data = $response->json();
+
+            // Qdrant REST API format: {"embeddings": [[...]]}
+            if (isset($data['embeddings'][0])) {
+                return $data['embeddings'][0];
+            }
+
+            // Format lama Ollama: {"embedding": [...]}
+            if (isset($data['embedding'])) {
+                return $data['embedding'];
+            }
+
+            throw new RuntimeException(
+                'Format response embedding tidak dijangka: ' . json_encode(array_keys($data))
+            );
+        } catch (ConnectionException $e) {
+            Log::error('Ollama tidak boleh dihubungi (embed)', [
+                'url'     => $this->baseUrl,
+                'error'   => $e->getMessage(),
+            ]);
+            throw new RuntimeException(
+                'Ollama tidak boleh dihubungi. Pastikan Ollama sedang berjalan.',
+                0,
+                $e
+            );
+        } catch (RequestException $e) {
+            Log::error('Ollama embed request gagal', [
+                'status' => $e->response->status(),
+                'body'   => $e->response->body(),
+            ]);
+            throw new RuntimeException(
+                'Embedding gagal: ' . $e->response->body(),
+                0,
+                $e
+            );
+        }
+    }
+
+    /**
+     * Jana embedding untuk banyak teks dalam batch.
+     * Lebih efisien berbanding panggil embed() satu per satu.
+     *
+     * @param  string[] $texts
+     * @return array<int, float[]>
+     */
+    public function embedBatch(array $texts): array
+    {
+        $results = [];
+
+        foreach ($texts as $index => $text) {
+            try {
+                $results[$index] = $this->embed($text);
+            } catch (RuntimeException $e) {
+                Log::warning("Embedding batch gagal untuk index {$index}", [
+                    'error' => $e->getMessage(),
+                ]);
+                throw $e;
+            }
+        }
+
+        return $results;
+    }
+
+    /**
+     * Hantar pertanyaan ke Ollama dengan context RAG.
+     *
+     * @param  string  $question  Soalan pengguna
+     * @param  string  $context   Context dari Qdrant (chunk-chunk relevan)
+     * @param  ?string $systemPrompt  Override system prompt (optional)
+     * @return array{answer: string, model: string, tokens: int|null}
+     * @throws RuntimeException
+     */
+    public function chat(
+        string $question,
+        string $context,
+        ?string $systemPrompt = null
+    ): array {
+        $systemPrompt ??= config('ollama.rag_system_prompt');
+
+        $userMessage = $this->buildRagUserMessage($question, $context);
+
+        try {
+            $response = Http::timeout($this->timeouts['chat'])
+                ->retry($this->retryConfig['times'], $this->retryConfig['sleep'])
+                ->post("{$this->baseUrl}/api/chat", [
+                    'model'  => $this->chatModel,
+                    'stream' => false,
+                    'options' => [
+                        'temperature' => $this->chatParams['temperature'],
+                        'top_p'       => $this->chatParams['top_p'],
+                        'num_ctx'     => $this->chatParams['num_ctx'],
+                    ],
+                    'messages' => [
+                        [
+                            'role'    => 'system',
+                            'content' => $systemPrompt,
+                        ],
+                        [
+                            'role'    => 'user',
+                            'content' => $userMessage,
+                        ],
+                    ],
+                ]);
+
+            $response->throw();
+
+            $data = $response->json();
+
+            $answer = $data['message']['content']
+                ?? $data['response']
+                ?? '';
+
+            if (empty(trim($answer))) {
+                Log::warning('Ollama mengembalikan jawapan kosong', [
+                    'question' => substr($question, 0, 100),
+                ]);
+            }
+
+            return [
+                'answer' => trim($answer),
+                'model'  => $data['model'] ?? $this->chatModel,
+                'tokens' => $data['eval_count'] ?? null,
+            ];
+        } catch (ConnectionException $e) {
+            Log::error('Ollama tidak boleh dihubungi (chat)', [
+                'error' => $e->getMessage(),
+            ]);
+            throw new RuntimeException(
+                'Perkhidmatan AI tidak tersedia pada masa ini.',
+                0,
+                $e
+            );
+        } catch (RequestException $e) {
+            Log::error('Ollama chat request gagal', [
+                'status' => $e->response->status(),
+                'body'   => $e->response->body(),
+            ]);
+            throw new RuntimeException(
+                'Permintaan ke model AI gagal.',
+                0,
+                $e
+            );
+        }
+    }
+
+    /**
+     * Semak sama ada Ollama sedang berjalan dan model tersedia.
+     *
+     * @return array{online: bool, chat_model: bool, embed_model: bool, error: ?string}
+     */
+    public function healthCheck(): array
+    {
+        $result = [
+            'online'      => false,
+            'chat_model'  => false,
+            'embed_model' => false,
+            'error'       => null,
+        ];
+
+        try {
+            $response = Http::timeout($this->timeouts['connect'])
+                ->get("{$this->baseUrl}/api/tags");
+
+            if (!$response->ok()) {
+                $result['error'] = 'Ollama tidak responsif';
+                return $result;
+            }
+
+            $result['online'] = true;
+            $models = collect($response->json('models', []))
+                ->pluck('name')
+                ->map(fn($m) => explode(':', $m)[0])
+                ->unique()
+                ->toArray();
+
+            $chatModelBase  = explode(':', $this->chatModel)[0];
+            $embedModelBase = explode(':', $this->embeddingModel)[0];
+
+            $result['chat_model']  = in_array($chatModelBase, $models);
+            $result['embed_model'] = in_array($embedModelBase, $models);
+        } catch (ConnectionException $e) {
+            $result['error'] = 'Tidak dapat sambung ke Ollama: ' . $e->getMessage();
+        }
+
+        return $result;
+    }
+
+    /**
+     * Bina mesej user untuk RAG dengan context yang terformat.
+     * Teks dari dokumen dibersih untuk elak prompt injection.
+     */
+    private function buildRagUserMessage(string $question, string $context): string
+    {
+        return "Konteks Rujukan:\n" .
+               "================\n" .
+               $context . "\n" .
+               "================\n\n" .
+               "Soalan: " . $question;
+    }
+
+    /**
+     * Sanitize teks sebelum dihantar ke Ollama.
+     * Elak prompt injection dari kandungan dokumen.
+     */
+    private function sanitizeText(string $text): string
+    {
+        // Hadkan panjang
+        $text = mb_substr($text, 0, 8000);
+
+        // Buang null bytes dan karakter kawalan berbahaya
+        $text = preg_replace('/[\x00-\x08\x0B\x0C\x0E-\x1F\x7F]/', '', $text);
+
+        return $text;
+    }
+}
diff --git a/app/Services/Qdrant/QdrantService.php b/app/Services/Qdrant/QdrantService.php
new file mode 100644
index 0000000..e1eb99e
--- /dev/null
+++ b/app/Services/Qdrant/QdrantService.php
@@ -0,0 +1,466 @@
+<?php
+
+namespace App\Services\Qdrant;
+
+use Illuminate\Http\Client\ConnectionException;
+use Illuminate\Http\Client\RequestException;
+use Illuminate\Support\Facades\Http;
+use Illuminate\Support\Facades\Log;
+use RuntimeException;
+
+/**
+ * QdrantService
+ *
+ * Wrapper untuk Qdrant REST API.
+ * Menguruskan: buat collection, upsert, cari, update, dan delete point.
+ *
+ * Reka bentuk: Satu collection 'knowledge_base' untuk semua jenis knowledge.
+ * Gunakan payload filtering untuk bezakan kategori, jenis, status.
+ */
+class QdrantService
+{
+    private string $baseUrl;
+    private ?string $apiKey;
+    private string $collection;
+    private array $timeouts;
+    private int $batchSize;
+
+    public function __construct()
+    {
+        $this->baseUrl    = config('qdrant.base_url');
+        $this->apiKey     = config('qdrant.api_key');
+        $this->collection = config('qdrant.collection');
+        $this->timeouts   = config('qdrant.timeout');
+        $this->batchSize  = config('qdrant.batch_size');
+    }
+
+    // =========================================================================
+    // COLLECTION MANAGEMENT
+    // =========================================================================
+
+    /**
+     * Buat collection jika belum wujud.
+     * Selamat dipanggil berulang kali (idempotent).
+     *
+     * @throws RuntimeException
+     */
+    public function ensureCollectionExists(): void
+    {
+        try {
+            $response = $this->request('GET', "/collections/{$this->collection}");
+
+            if ($response->status() === 200) {
+                return; // Collection sudah wujud
+            }
+        } catch (RequestException $e) {
+            if ($e->response->status() !== 404) {
+                throw new RuntimeException(
+                    'Gagal semak collection Qdrant: ' . $e->response->body()
+                );
+            }
+        }
+
+        // Collection tidak wujud — buat baru
+        $this->createCollection();
+    }
+
+    /**
+     * Buat collection baru dengan konfigurasi dari config/qdrant.php
+     */
+    public function createCollection(): void
+    {
+        $vectorSize     = config('qdrant.vector.size');
+        $vectorDistance = config('qdrant.vector.distance');
+
+        $response = $this->request('PUT', "/collections/{$this->collection}", [
+            'vectors' => [
+                'size'     => $vectorSize,
+                'distance' => $vectorDistance,
+            ],
+        ]);
+
+        if (!$response->ok()) {
+            throw new RuntimeException(
+                "Gagal buat collection Qdrant: " . $response->body()
+            );
+        }
+
+        Log::info("Qdrant collection '{$this->collection}' berjaya dibuat.", [
+            'vector_size'     => $vectorSize,
+            'vector_distance' => $vectorDistance,
+        ]);
+    }
+
+    // =========================================================================
+    // POINT OPERATIONS
+    // =========================================================================
+
+    /**
+     * Upsert satu point ke Qdrant.
+     * Jika point dengan ID yang sama sudah wujud, ia akan digantikan.
+     *
+     * @param  string  $pointId  UUID point
+     * @param  float[] $vector   Embedding vector
+     * @param  array   $payload  Metadata point
+     * @throws RuntimeException
+     */
+    public function upsertPoint(string $pointId, array $vector, array $payload): void
+    {
+        $this->upsertPoints([
+            [
+                'id'      => $pointId,
+                'vector'  => $vector,
+                'payload' => $payload,
+            ],
+        ]);
+    }
+
+    /**
+     * Upsert banyak point sekaligus (lebih efisien).
+     *
+     * @param  array[] $points  Array of {id, vector, payload}
+     * @throws RuntimeException
+     */
+    public function upsertPoints(array $points): void
+    {
+        if (empty($points)) {
+            return;
+        }
+
+        // Hantar dalam batch untuk elak request terlalu besar
+        foreach (array_chunk($points, $this->batchSize) as $batch) {
+            try {
+                $response = $this->request(
+                    'PUT',
+                    "/collections/{$this->collection}/points",
+                    ['points' => $batch]
+                );
+
+                if (!$response->ok()) {
+                    throw new RuntimeException(
+                        "Qdrant upsert gagal: " . $response->body()
+                    );
+                }
+            } catch (ConnectionException $e) {
+                throw new RuntimeException(
+                    'Tidak dapat sambung ke Qdrant semasa upsert.',
+                    0,
+                    $e
+                );
+            }
+        }
+    }
+
+    /**
+     * Cari point yang paling serupa dengan vector yang diberikan.
+     *
+     * @param  float[]   $vector         Query vector
+     * @param  int       $limit          Bilangan hasil
+     * @param  array     $filter         Payload filter (optional)
+     * @param  float     $scoreThreshold Min score (optional)
+     * @return array[]   Array of {id, score, payload}
+     * @throws RuntimeException
+     */
+    public function searchSimilar(
+        array $vector,
+        int $limit = 5,
+        array $filter = [],
+        float $scoreThreshold = 0.0
+    ): array {
+        $body = [
+            'vector'       => $vector,
+            'limit'        => $limit,
+            'with_payload' => true,
+            'with_vector'  => false,
+        ];
+
+        if ($scoreThreshold > 0.0) {
+            $body['score_threshold'] = $scoreThreshold;
+        }
+
+        if (!empty($filter)) {
+            $body['filter'] = $filter;
+        }
+
+        try {
+            $response = $this->request(
+                'POST',
+                "/collections/{$this->collection}/points/search",
+                $body
+            );
+
+            $response->throw();
+
+            return $response->json('result', []);
+        } catch (ConnectionException $e) {
+            throw new RuntimeException(
+                'Tidak dapat sambung ke Qdrant semasa carian.',
+                0,
+                $e
+            );
+        } catch (RequestException $e) {
+            Log::error('Qdrant search gagal', [
+                'status' => $e->response->status(),
+                'body'   => $e->response->body(),
+            ]);
+            throw new RuntimeException(
+                'Carian dalam Qdrant gagal.',
+                0,
+                $e
+            );
+        }
+    }
+
+    /**
+     * Kemaskini payload point yang sedia ada.
+     * Berguna untuk set is_active=false tanpa delete point.
+     *
+     * @param  string  $pointId
+     * @param  array   $payload  Hanya field yang hendak dikemaskini
+     * @throws RuntimeException
+     */
+    public function updatePayload(string $pointId, array $payload): void
+    {
+        try {
+            $response = $this->request(
+                'POST',
+                "/collections/{$this->collection}/points/payload",
+                [
+                    'payload' => $payload,
+                    'points'  => [$pointId],
+                ]
+            );
+
+            if (!$response->ok()) {
+                throw new RuntimeException(
+                    "Qdrant payload update gagal untuk point {$pointId}: " . $response->body()
+                );
+            }
+        } catch (ConnectionException $e) {
+            throw new RuntimeException(
+                'Tidak dapat sambung ke Qdrant semasa update payload.',
+                0,
+                $e
+            );
+        }
+    }
+
+    /**
+     * Kemaskini payload untuk banyak point sekaligus.
+     * Berguna untuk deactivate semua chunk sesuatu dokumen.
+     *
+     * @param  string[] $pointIds
+     * @param  array    $payload
+     */
+    public function updatePayloadBatch(array $pointIds, array $payload): void
+    {
+        if (empty($pointIds)) {
+            return;
+        }
+
+        foreach (array_chunk($pointIds, $this->batchSize) as $batch) {
+            $this->request(
+                'POST',
+                "/collections/{$this->collection}/points/payload",
+                [
+                    'payload' => $payload,
+                    'points'  => $batch,
+                ]
+            );
+        }
+    }
+
+    /**
+     * Padam point dari Qdrant.
+     * Gunakan ini hanya untuk hard delete yang benar-benar diperlukan.
+     * Untuk soft delete, gunakan updatePayload({is_active: false}).
+     *
+     * @param  string|string[] $pointIds
+     */
+    public function deletePoints(array|string $pointIds): void
+    {
+        $ids = is_array($pointIds) ? $pointIds : [$pointIds];
+
+        if (empty($ids)) {
+            return;
+        }
+
+        foreach (array_chunk($ids, $this->batchSize) as $batch) {
+            try {
+                $this->request(
+                    'POST',
+                    "/collections/{$this->collection}/points/delete",
+                    ['points' => $batch]
+                );
+            } catch (ConnectionException $e) {
+                Log::error('Qdrant delete gagal', ['error' => $e->getMessage()]);
+                throw new RuntimeException(
+                    'Tidak dapat sambung ke Qdrant semasa delete.',
+                    0,
+                    $e
+                );
+            }
+        }
+    }
+
+    /**
+     * Scroll — dapatkan semua point yang memenuhi filter.
+     * Berguna untuk audit atau bulk operations.
+     *
+     * @param  array   $filter
+     * @param  int     $limit
+     * @param  ?string $offset  Point ID untuk paginasi
+     * @return array{points: array[], next_page_offset: ?string}
+     */
+    public function scroll(array $filter = [], int $limit = 100, ?string $offset = null): array
+    {
+        $body = [
+            'limit'        => $limit,
+            'with_payload' => true,
+            'with_vector'  => false,
+        ];
+
+        if (!empty($filter)) {
+            $body['filter'] = $filter;
+        }
+
+        if ($offset !== null) {
+            $body['offset'] = $offset;
+        }
+
+        try {
+            $response = $this->request(
+                'POST',
+                "/collections/{$this->collection}/points/scroll",
+                $body
+            );
+
+            $response->throw();
+
+            return [
+                'points'           => $response->json('result.points', []),
+                'next_page_offset' => $response->json('result.next_page_offset'),
+            ];
+        } catch (ConnectionException $e) {
+            throw new RuntimeException(
+                'Tidak dapat sambung ke Qdrant semasa scroll.',
+                0,
+                $e
+            );
+        }
+    }
+
+    /**
+     * Semak kesihatan Qdrant.
+     *
+     * @return array{online: bool, collection_exists: bool, points_count: int|null, error: ?string}
+     */
+    public function healthCheck(): array
+    {
+        $result = [
+            'online'           => false,
+            'collection_exists' => false,
+            'points_count'     => null,
+            'error'            => null,
+        ];
+
+        try {
+            $response = Http::timeout($this->timeouts['connect'])
+                ->when($this->apiKey, fn($h) => $h->withToken($this->apiKey))
+                ->get("{$this->baseUrl}/healthz");
+
+            if (!$response->ok()) {
+                $result['error'] = 'Qdrant tidak responsif';
+                return $result;
+            }
+
+            $result['online'] = true;
+
+            // Semak collection
+            $collResponse = $this->request('GET', "/collections/{$this->collection}");
+            if ($collResponse->ok()) {
+                $result['collection_exists'] = true;
+                $result['points_count'] = $collResponse->json(
+                    'result.points_count'
+                );
+            }
+        } catch (ConnectionException $e) {
+            $result['error'] = 'Tidak dapat sambung ke Qdrant: ' . $e->getMessage();
+        } catch (\Exception $e) {
+            $result['error'] = $e->getMessage();
+        }
+
+        return $result;
+    }
+
+    // =========================================================================
+    // FILTER BUILDERS
+    // =========================================================================
+
+    /**
+     * Bina filter Qdrant untuk carian berdasarkan kategori dan jenis.
+     *
+     * Gunakan: QdrantService::buildFilter(category_id: 1, is_active: true)
+     */
+    public function buildFilter(
+        ?int $categoryId = null,
+        ?bool $isActive = true,
+        ?string $sourceType = null,
+        ?string $knowledgeType = null,
+    ): array {
+        $must = [];
+
+        // Sentiasa tapis yang aktif sahaja (default)
+        if ($isActive !== null) {
+            $must[] = [
+                'key'   => 'is_active',
+                'match' => ['value' => $isActive],
+            ];
+        }
+
+        if ($categoryId !== null) {
+            $must[] = [
+                'key'   => 'category_id',
+                'match' => ['value' => $categoryId],
+            ];
+        }
+
+        if ($sourceType !== null) {
+            $must[] = [
+                'key'   => 'source_type',
+                'match' => ['value' => $sourceType],
+            ];
+        }
+
+        if ($knowledgeType !== null) {
+            $must[] = [
+                'key'   => 'knowledge_type',
+                'match' => ['value' => $knowledgeType],
+            ];
+        }
+
+        if (empty($must)) {
+            return [];
+        }
+
+        return ['must' => $must];
+    }
+
+    // =========================================================================
+    // PRIVATE HELPERS
+    // =========================================================================
+
+    private function request(string $method, string $path, array $body = [])
+    {
+        $http = Http::timeout($this->timeouts['request'])
+            ->when($this->apiKey, fn($h) => $h->withHeaders(['api-key' => $this->apiKey]));
+
+        return match (strtoupper($method)) {
+            'GET'    => $http->get("{$this->baseUrl}{$path}"),
+            'POST'   => $http->post("{$this->baseUrl}{$path}", $body),
+            'PUT'    => $http->put("{$this->baseUrl}{$path}", $body),
+            'DELETE' => $http->delete("{$this->baseUrl}{$path}", $body),
+            default  => throw new \InvalidArgumentException("Method tidak disokong: {$method}"),
+        };
+    }
+}
diff --git a/artisan b/artisan
new file mode 100644
index 0000000..c35e31d
--- /dev/null
+++ b/artisan
@@ -0,0 +1,18 @@
+#!/usr/bin/env php
+<?php
+
+use Illuminate\Foundation\Application;
+use Symfony\Component\Console\Input\ArgvInput;
+
+define('LARAVEL_START', microtime(true));
+
+// Register the Composer autoloader...
+require __DIR__.'/vendor/autoload.php';
+
+// Bootstrap Laravel and handle the command...
+/** @var Application $app */
+$app = require_once __DIR__.'/bootstrap/app.php';
+
+$status = $app->handleCommand(new ArgvInput);
+
+exit($status);
diff --git a/bootstrap/app.php b/bootstrap/app.php
new file mode 100644
index 0000000..e0711af
--- /dev/null
+++ b/bootstrap/app.php
@@ -0,0 +1,20 @@
+<?php
+
+use Illuminate\Foundation\Application;
+use Illuminate\Foundation\Configuration\Exceptions;
+use Illuminate\Foundation\Configuration\Middleware;
+
+return Application::configure(basePath: dirname(__DIR__))
+    ->withRouting(
+        web: __DIR__.'/../routes/web.php',
+        commands: __DIR__.'/../routes/console.php',
+        health: '/up',
+    )
+    ->withMiddleware(function (Middleware $middleware): void {
+        $middleware->alias([
+            'role' => \App\Http\Middleware\EnsureUserRole::class,
+        ]);
+    })
+    ->withExceptions(function (Exceptions $exceptions): void {
+        //
+    })->create();
diff --git a/bootstrap/cache/.gitignore b/bootstrap/cache/.gitignore
new file mode 100644
index 0000000..d6b7ef3
--- /dev/null
+++ b/bootstrap/cache/.gitignore
@@ -0,0 +1,2 @@
+*
+!.gitignore
diff --git a/bootstrap/providers.php b/bootstrap/providers.php
new file mode 100644
index 0000000..fc94ae6
--- /dev/null
+++ b/bootstrap/providers.php
@@ -0,0 +1,7 @@
+<?php
+
+use App\Providers\AppServiceProvider;
+
+return [
+    AppServiceProvider::class,
+];
diff --git a/composer.json b/composer.json
new file mode 100644
index 0000000..f0e9139
--- /dev/null
+++ b/composer.json
@@ -0,0 +1,86 @@
+{
+    "$schema": "https://getcomposer.org/schema.json",
+    "name": "laravel/laravel",
+    "type": "project",
+    "description": "The skeleton application for the Laravel framework.",
+    "keywords": ["laravel", "framework"],
+    "license": "MIT",
+    "require": {
+        "php": "^8.3",
+        "laravel/framework": "^13.0",
+        "laravel/tinker": "^3.0",
+        "smalot/pdfparser": "^2.12"
+    },
+    "require-dev": {
+        "fakerphp/faker": "^1.23",
+        "laravel/pail": "^1.2.5",
+        "laravel/pint": "^1.27",
+        "mockery/mockery": "^1.6",
+        "nunomaduro/collision": "^8.6",
+        "phpunit/phpunit": "^12.5.12"
+    },
+    "autoload": {
+        "psr-4": {
+            "App\\": "app/",
+            "Database\\Factories\\": "database/factories/",
+            "Database\\Seeders\\": "database/seeders/"
+        }
+    },
+    "autoload-dev": {
+        "psr-4": {
+            "Tests\\": "tests/"
+        }
+    },
+    "scripts": {
+        "setup": [
+            "composer install",
+            "@php -r \"file_exists('.env') || copy('.env.example', '.env');\"",
+            "@php artisan key:generate",
+            "@php artisan migrate --force",
+            "npm install --ignore-scripts",
+            "npm run build"
+        ],
+        "dev": [
+            "Composer\\Config::disableProcessTimeout",
+            "npx concurrently -c \"#93c5fd,#c4b5fd,#fb7185,#fdba74\" \"php artisan serve\" \"php artisan queue:listen --tries=1 --timeout=0\" \"php artisan pail --timeout=0\" \"npm run dev\" --names=server,queue,logs,vite --kill-others"
+        ],
+        "test": [
+            "@php artisan config:clear --ansi",
+            "@php artisan test"
+        ],
+        "post-autoload-dump": [
+            "Illuminate\\Foundation\\ComposerScripts::postAutoloadDump",
+            "@php artisan package:discover --ansi"
+        ],
+        "post-update-cmd": [
+            "@php artisan vendor:publish --tag=laravel-assets --ansi --force"
+        ],
+        "post-root-package-install": [
+            "@php -r \"file_exists('.env') || copy('.env.example', '.env');\""
+        ],
+        "post-create-project-cmd": [
+            "@php artisan key:generate --ansi",
+            "@php -r \"file_exists('database/database.sqlite') || touch('database/database.sqlite');\"",
+            "@php artisan migrate --graceful --ansi"
+        ],
+        "pre-package-uninstall": [
+            "Illuminate\\Foundation\\ComposerScripts::prePackageUninstall"
+        ]
+    },
+    "extra": {
+        "laravel": {
+            "dont-discover": []
+        }
+    },
+    "config": {
+        "optimize-autoloader": true,
+        "preferred-install": "dist",
+        "sort-packages": true,
+        "allow-plugins": {
+            "pestphp/pest-plugin": true,
+            "php-http/discovery": true
+        }
+    },
+    "minimum-stability": "stable",
+    "prefer-stable": true
+}
diff --git a/composer.lock b/composer.lock
new file mode 100644
index 0000000..91ef8bd
--- /dev/null
+++ b/composer.lock
@@ -0,0 +1,8077 @@
+{
+    "_readme": [
+        "This file locks the dependencies of your project to a known state",
+        "Read more about it at https://getcomposer.org/doc/01-basic-usage.md#installing-dependencies",
+        "This file is @generated automatically"
+    ],
+    "content-hash": "21a075e773cb909c64c08160ff69f768",
+    "packages": [
+        {
+            "name": "brick/math",
+            "version": "0.14.8",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/brick/math.git",
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+                    "type": "tidelift"
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+                "ext-intl": "to handle IDN host with the best performance",
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+                "jeremykendall/php-domain-parser": "to further parse the URI host and resolve its Public Suffix and Top Level Domain",
+                "league/uri-components": "to provide additional tools to manipulate URI objects components",
+                "league/uri-polyfill": "to backport the PHP URI extension for older versions of PHP",
+                "php-64bit": "to improve IPV4 host parsing",
+                "rowbot/url": "to handle URLs using the WHATWG URL Living Standard specification",
+                "symfony/polyfill-intl-idn": "to handle IDN host via the Symfony polyfill if ext-intl is not present"
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+                    "email": "nyamsprod@gmail.com",
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+                }
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+                "file-uri",
+                "ftp",
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+                "ws"
+            ],
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+            "funding": [
+                {
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+                    "type": "github"
+                }
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+                "ext-intl": "to handle IDN host with the best performance",
+                "php-64bit": "to improve IPV4 host parsing",
+                "rowbot/url": "to handle URLs using the WHATWG URL Living Standard specification",
+                "symfony/polyfill-intl-idn": "to handle IDN host via the Symfony polyfill if ext-intl is not present"
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+                "branch-alias": {
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+            "autoload": {
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+                }
+            },
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+            ],
+            "support": {
+                "docs": "https://uri.thephpleague.com",
+                "forum": "https://thephpleague.slack.com",
+                "issues": "https://github.com/thephpleague/uri-src/issues",
+                "source": "https://github.com/thephpleague/uri-interfaces/tree/7.8.1"
+            },
+            "funding": [
+                {
+                    "url": "https://github.com/sponsors/nyamsprod",
+                    "type": "github"
+                }
+            ],
+            "time": "2026-03-08T20:05:35+00:00"
+        },
+        {
+            "name": "monolog/monolog",
+            "version": "3.10.0",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/Seldaek/monolog.git",
+                "reference": "b321dd6749f0bf7189444158a3ce785cc16d69b0"
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+                "elasticsearch/elasticsearch": "^7 || ^8",
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+                "predis/predis": "^1.1 || ^2",
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+                "symfony/mailer": "^5.4 || ^6",
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+                "ext-mbstring": "Allow to work properly with unicode symbols",
+                "ext-mongodb": "Allow sending log messages to a MongoDB server (via driver)",
+                "ext-openssl": "Required to send log messages using SSL",
+                "ext-sockets": "Allow sending log messages to a Syslog server (via UDP driver)",
+                "graylog2/gelf-php": "Allow sending log messages to a GrayLog2 server",
+                "mongodb/mongodb": "Allow sending log messages to a MongoDB server (via library)",
+                "php-amqplib/php-amqplib": "Allow sending log messages to an AMQP server using php-amqplib",
+                "rollbar/rollbar": "Allow sending log messages to Rollbar",
+                "ruflin/elastica": "Allow sending log messages to an Elastic Search server"
+            },
+            "type": "library",
+            "extra": {
+                "branch-alias": {
+                    "dev-main": "3.x-dev"
+                }
+            },
+            "autoload": {
+                "psr-4": {
+                    "Monolog\\": "src/Monolog"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
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+                    "email": "j.boggiano@seld.be",
+                    "homepage": "https://seld.be"
+                }
+            ],
+            "description": "Sends your logs to files, sockets, inboxes, databases and various web services",
+            "homepage": "https://github.com/Seldaek/monolog",
+            "keywords": [
+                "log",
+                "logging",
+                "psr-3"
+            ],
+            "support": {
+                "issues": "https://github.com/Seldaek/monolog/issues",
+                "source": "https://github.com/Seldaek/monolog/tree/3.10.0"
+            },
+            "funding": [
+                {
+                    "url": "https://github.com/Seldaek",
+                    "type": "github"
+                },
+                {
+                    "url": "https://tidelift.com/funding/github/packagist/monolog/monolog",
+                    "type": "tidelift"
+                }
+            ],
+            "time": "2026-01-02T08:56:05+00:00"
+        },
+        {
+            "name": "nesbot/carbon",
+            "version": "3.11.3",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/CarbonPHP/carbon.git",
+                "reference": "6a7e652845bb018c668220c2a545aded8594fbbf"
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+                "php": "^8.1",
+                "psr/clock": "^1.0",
+                "symfony/clock": "^6.3.12 || ^7.0 || ^8.0",
+                "symfony/polyfill-mbstring": "^1.0",
+                "symfony/translation": "^4.4.18 || ^5.2.1 || ^6.0 || ^7.0 || ^8.0"
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+            "provide": {
+                "psr/clock-implementation": "1.0"
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+                "doctrine/orm": "^2.15.2 || ^3.0",
+                "friendsofphp/php-cs-fixer": "^v3.87.1",
+                "kylekatarnls/multi-tester": "^2.5.3",
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+                "phpstan/phpstan": "^2.1.22",
+                "phpunit/phpunit": "^10.5.53",
+                "squizlabs/php_codesniffer": "^3.13.4 || ^4.0.0"
+            },
+            "bin": [
+                "bin/carbon"
+            ],
+            "type": "library",
+            "extra": {
+                "laravel": {
+                    "providers": [
+                        "Carbon\\Laravel\\ServiceProvider"
+                    ]
+                },
+                "phpstan": {
+                    "includes": [
+                        "extension.neon"
+                    ]
+                },
+                "branch-alias": {
+                    "dev-2.x": "2.x-dev",
+                    "dev-master": "3.x-dev"
+                }
+            },
+            "autoload": {
+                "psr-4": {
+                    "Carbon\\": "src/Carbon/"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
+            "authors": [
+                {
+                    "name": "Brian Nesbitt",
+                    "email": "brian@nesbot.com",
+                    "homepage": "https://markido.com"
+                },
+                {
+                    "name": "kylekatarnls",
+                    "homepage": "https://github.com/kylekatarnls"
+                }
+            ],
+            "description": "An API extension for DateTime that supports 281 different languages.",
+            "homepage": "https://carbonphp.github.io/carbon/",
+            "keywords": [
+                "date",
+                "datetime",
+                "time"
+            ],
+            "support": {
+                "docs": "https://carbonphp.github.io/carbon/guide/getting-started/introduction.html",
+                "issues": "https://github.com/CarbonPHP/carbon/issues",
+                "source": "https://github.com/CarbonPHP/carbon"
+            },
+            "funding": [
+                {
+                    "url": "https://github.com/sponsors/kylekatarnls",
+                    "type": "github"
+                },
+                {
+                    "url": "https://opencollective.com/Carbon#sponsor",
+                    "type": "opencollective"
+                },
+                {
+                    "url": "https://tidelift.com/subscription/pkg/packagist-nesbot-carbon?utm_source=packagist-nesbot-carbon&utm_medium=referral&utm_campaign=readme",
+                    "type": "tidelift"
+                }
+            ],
+            "time": "2026-03-11T17:23:39+00:00"
+        },
+        {
+            "name": "nette/schema",
+            "version": "v1.3.5",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/nette/schema.git",
+                "reference": "f0ab1a3cda782dbc5da270d28545236aa80c4002"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/nette/schema/zipball/f0ab1a3cda782dbc5da270d28545236aa80c4002",
+                "reference": "f0ab1a3cda782dbc5da270d28545236aa80c4002",
+                "shasum": ""
+            },
+            "require": {
+                "nette/utils": "^4.0",
+                "php": "8.1 - 8.5"
+            },
+            "require-dev": {
+                "nette/phpstan-rules": "^1.0",
+                "nette/tester": "^2.6",
+                "phpstan/extension-installer": "^1.4@stable",
+                "phpstan/phpstan": "^2.1.39@stable",
+                "tracy/tracy": "^2.8"
+            },
+            "type": "library",
+            "extra": {
+                "branch-alias": {
+                    "dev-master": "1.3-dev"
+                }
+            },
+            "autoload": {
+                "psr-4": {
+                    "Nette\\": "src"
+                },
+                "classmap": [
+                    "src/"
+                ]
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "BSD-3-Clause",
+                "GPL-2.0-only",
+                "GPL-3.0-only"
+            ],
+            "authors": [
+                {
+                    "name": "David Grudl",
+                    "homepage": "https://davidgrudl.com"
+                },
+                {
+                    "name": "Nette Community",
+                    "homepage": "https://nette.org/contributors"
+                }
+            ],
+            "description": "📐 Nette Schema: validating data structures against a given Schema.",
+            "homepage": "https://nette.org",
+            "keywords": [
+                "config",
+                "nette"
+            ],
+            "support": {
+                "issues": "https://github.com/nette/schema/issues",
+                "source": "https://github.com/nette/schema/tree/v1.3.5"
+            },
+            "time": "2026-02-23T03:47:12+00:00"
+        },
+        {
+            "name": "nette/utils",
+            "version": "v4.1.3",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/nette/utils.git",
+                "reference": "bb3ea637e3d131d72acc033cfc2746ee893349fe"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/nette/utils/zipball/bb3ea637e3d131d72acc033cfc2746ee893349fe",
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+                "nette/finder": "<3",
+                "nette/schema": "<1.2.2"
+            },
+            "require-dev": {
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+                "nette/phpstan-rules": "^1.0",
+                "nette/tester": "^2.5",
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+                "phpstan/phpstan": "^2.1@stable",
+                "tracy/tracy": "^2.9"
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+            "suggest": {
+                "ext-gd": "to use Image",
+                "ext-iconv": "to use Strings::webalize(), toAscii(), chr() and reverse()",
+                "ext-intl": "to use Strings::webalize(), toAscii(), normalize() and compare()",
+                "ext-json": "to use Nette\\Utils\\Json",
+                "ext-mbstring": "to use Strings::lower() etc...",
+                "ext-tokenizer": "to use Nette\\Utils\\Reflection::getUseStatements()"
+            },
+            "type": "library",
+            "extra": {
+                "branch-alias": {
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+                }
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+                    "homepage": "https://davidgrudl.com"
+                },
+                {
+                    "name": "Nette Community",
+                    "homepage": "https://nette.org/contributors"
+                }
+            ],
+            "description": "🛠  Nette Utils: lightweight utilities for string & array manipulation, image handling, safe JSON encoding/decoding, validation, slug or strong password generating etc.",
+            "homepage": "https://nette.org",
+            "keywords": [
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+                "core",
+                "datetime",
+                "images",
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+                "nette",
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+                "password",
+                "slugify",
+                "string",
+                "unicode",
+                "utf-8",
+                "utility",
+                "validation"
+            ],
+            "support": {
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+                "source": "https://github.com/nette/utils/tree/v4.1.3"
+            },
+            "time": "2026-02-13T03:05:33+00:00"
+        },
+        {
+            "name": "nikic/php-parser",
+            "version": "v5.7.0",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/nikic/PHP-Parser.git",
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+            "require": {
+                "ext-ctype": "*",
+                "ext-json": "*",
+                "ext-tokenizer": "*",
+                "php": ">=7.4"
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+            "require-dev": {
+                "ircmaxell/php-yacc": "^0.0.7",
+                "phpunit/phpunit": "^9.0"
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+            "bin": [
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+                    "dev-master": "5.x-dev"
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+            },
+            "autoload": {
+                "psr-4": {
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+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
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+            "authors": [
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+            "description": "A PHP parser written in PHP",
+            "keywords": [
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+                "php"
+            ],
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+                "issues": "https://github.com/nikic/PHP-Parser/issues",
+                "source": "https://github.com/nikic/PHP-Parser/tree/v5.7.0"
+            },
+            "time": "2025-12-06T11:56:16+00:00"
+        },
+        {
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+            "version": "v2.4.0",
+            "source": {
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+            },
+            "autoload": {
+                "classmap": [
+                    "src/"
+                ]
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "BSD-3-Clause"
+            ],
+            "authors": [
+                {
+                    "name": "Sebastian Bergmann",
+                    "email": "sebastian@phpunit.de"
+                }
+            ],
+            "description": "Allows reflection of object attributes, including inherited and non-public ones",
+            "homepage": "https://github.com/sebastianbergmann/object-reflector/",
+            "support": {
+                "issues": "https://github.com/sebastianbergmann/object-reflector/issues",
+                "security": "https://github.com/sebastianbergmann/object-reflector/security/policy",
+                "source": "https://github.com/sebastianbergmann/object-reflector/tree/5.0.0"
+            },
+            "funding": [
+                {
+                    "url": "https://github.com/sebastianbergmann",
+                    "type": "github"
+                }
+            ],
+            "time": "2025-02-07T04:58:17+00:00"
+        },
+        {
+            "name": "sebastian/recursion-context",
+            "version": "7.0.1",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/sebastianbergmann/recursion-context.git",
+                "reference": "0b01998a7d5b1f122911a66bebcb8d46f0c82d8c"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/sebastianbergmann/recursion-context/zipball/0b01998a7d5b1f122911a66bebcb8d46f0c82d8c",
+                "reference": "0b01998a7d5b1f122911a66bebcb8d46f0c82d8c",
+                "shasum": ""
+            },
+            "require": {
+                "php": ">=8.3"
+            },
+            "require-dev": {
+                "phpunit/phpunit": "^12.0"
+            },
+            "type": "library",
+            "extra": {
+                "branch-alias": {
+                    "dev-main": "7.0-dev"
+                }
+            },
+            "autoload": {
+                "classmap": [
+                    "src/"
+                ]
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "BSD-3-Clause"
+            ],
+            "authors": [
+                {
+                    "name": "Sebastian Bergmann",
+                    "email": "sebastian@phpunit.de"
+                },
+                {
+                    "name": "Jeff Welch",
+                    "email": "whatthejeff@gmail.com"
+                },
+                {
+                    "name": "Adam Harvey",
+                    "email": "aharvey@php.net"
+                }
+            ],
+            "description": "Provides functionality to recursively process PHP variables",
+            "homepage": "https://github.com/sebastianbergmann/recursion-context",
+            "support": {
+                "issues": "https://github.com/sebastianbergmann/recursion-context/issues",
+                "security": "https://github.com/sebastianbergmann/recursion-context/security/policy",
+                "source": "https://github.com/sebastianbergmann/recursion-context/tree/7.0.1"
+            },
+            "funding": [
+                {
+                    "url": "https://github.com/sebastianbergmann",
+                    "type": "github"
+                },
+                {
+                    "url": "https://liberapay.com/sebastianbergmann",
+                    "type": "liberapay"
+                },
+                {
+                    "url": "https://thanks.dev/u/gh/sebastianbergmann",
+                    "type": "thanks_dev"
+                },
+                {
+                    "url": "https://tidelift.com/funding/github/packagist/sebastian/recursion-context",
+                    "type": "tidelift"
+                }
+            ],
+            "time": "2025-08-13T04:44:59+00:00"
+        },
+        {
+            "name": "sebastian/type",
+            "version": "6.0.3",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/sebastianbergmann/type.git",
+                "reference": "e549163b9760b8f71f191651d22acf32d56d6d4d"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/sebastianbergmann/type/zipball/e549163b9760b8f71f191651d22acf32d56d6d4d",
+                "reference": "e549163b9760b8f71f191651d22acf32d56d6d4d",
+                "shasum": ""
+            },
+            "require": {
+                "php": ">=8.3"
+            },
+            "require-dev": {
+                "phpunit/phpunit": "^12.0"
+            },
+            "type": "library",
+            "extra": {
+                "branch-alias": {
+                    "dev-main": "6.0-dev"
+                }
+            },
+            "autoload": {
+                "classmap": [
+                    "src/"
+                ]
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "BSD-3-Clause"
+            ],
+            "authors": [
+                {
+                    "name": "Sebastian Bergmann",
+                    "email": "sebastian@phpunit.de",
+                    "role": "lead"
+                }
+            ],
+            "description": "Collection of value objects that represent the types of the PHP type system",
+            "homepage": "https://github.com/sebastianbergmann/type",
+            "support": {
+                "issues": "https://github.com/sebastianbergmann/type/issues",
+                "security": "https://github.com/sebastianbergmann/type/security/policy",
+                "source": "https://github.com/sebastianbergmann/type/tree/6.0.3"
+            },
+            "funding": [
+                {
+                    "url": "https://github.com/sebastianbergmann",
+                    "type": "github"
+                },
+                {
+                    "url": "https://liberapay.com/sebastianbergmann",
+                    "type": "liberapay"
+                },
+                {
+                    "url": "https://thanks.dev/u/gh/sebastianbergmann",
+                    "type": "thanks_dev"
+                },
+                {
+                    "url": "https://tidelift.com/funding/github/packagist/sebastian/type",
+                    "type": "tidelift"
+                }
+            ],
+            "time": "2025-08-09T06:57:12+00:00"
+        },
+        {
+            "name": "sebastian/version",
+            "version": "6.0.0",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/sebastianbergmann/version.git",
+                "reference": "3e6ccf7657d4f0a59200564b08cead899313b53c"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/sebastianbergmann/version/zipball/3e6ccf7657d4f0a59200564b08cead899313b53c",
+                "reference": "3e6ccf7657d4f0a59200564b08cead899313b53c",
+                "shasum": ""
+            },
+            "require": {
+                "php": ">=8.3"
+            },
+            "type": "library",
+            "extra": {
+                "branch-alias": {
+                    "dev-main": "6.0-dev"
+                }
+            },
+            "autoload": {
+                "classmap": [
+                    "src/"
+                ]
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "BSD-3-Clause"
+            ],
+            "authors": [
+                {
+                    "name": "Sebastian Bergmann",
+                    "email": "sebastian@phpunit.de",
+                    "role": "lead"
+                }
+            ],
+            "description": "Library that helps with managing the version number of Git-hosted PHP projects",
+            "homepage": "https://github.com/sebastianbergmann/version",
+            "support": {
+                "issues": "https://github.com/sebastianbergmann/version/issues",
+                "security": "https://github.com/sebastianbergmann/version/security/policy",
+                "source": "https://github.com/sebastianbergmann/version/tree/6.0.0"
+            },
+            "funding": [
+                {
+                    "url": "https://github.com/sebastianbergmann",
+                    "type": "github"
+                }
+            ],
+            "time": "2025-02-07T05:00:38+00:00"
+        },
+        {
+            "name": "staabm/side-effects-detector",
+            "version": "1.0.5",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/staabm/side-effects-detector.git",
+                "reference": "d8334211a140ce329c13726d4a715adbddd0a163"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/staabm/side-effects-detector/zipball/d8334211a140ce329c13726d4a715adbddd0a163",
+                "reference": "d8334211a140ce329c13726d4a715adbddd0a163",
+                "shasum": ""
+            },
+            "require": {
+                "ext-tokenizer": "*",
+                "php": "^7.4 || ^8.0"
+            },
+            "require-dev": {
+                "phpstan/extension-installer": "^1.4.3",
+                "phpstan/phpstan": "^1.12.6",
+                "phpunit/phpunit": "^9.6.21",
+                "symfony/var-dumper": "^5.4.43",
+                "tomasvotruba/type-coverage": "1.0.0",
+                "tomasvotruba/unused-public": "1.0.0"
+            },
+            "type": "library",
+            "autoload": {
+                "classmap": [
+                    "lib/"
+                ]
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
+            "description": "A static analysis tool to detect side effects in PHP code",
+            "keywords": [
+                "static analysis"
+            ],
+            "support": {
+                "issues": "https://github.com/staabm/side-effects-detector/issues",
+                "source": "https://github.com/staabm/side-effects-detector/tree/1.0.5"
+            },
+            "funding": [
+                {
+                    "url": "https://github.com/staabm",
+                    "type": "github"
+                }
+            ],
+            "time": "2024-10-20T05:08:20+00:00"
+        },
+        {
+            "name": "theseer/tokenizer",
+            "version": "2.0.1",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/theseer/tokenizer.git",
+                "reference": "7989e43bf381af0eac72e4f0ca5bcbfa81658be4"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/theseer/tokenizer/zipball/7989e43bf381af0eac72e4f0ca5bcbfa81658be4",
+                "reference": "7989e43bf381af0eac72e4f0ca5bcbfa81658be4",
+                "shasum": ""
+            },
+            "require": {
+                "ext-dom": "*",
+                "ext-tokenizer": "*",
+                "ext-xmlwriter": "*",
+                "php": "^8.1"
+            },
+            "type": "library",
+            "autoload": {
+                "classmap": [
+                    "src/"
+                ]
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "BSD-3-Clause"
+            ],
+            "authors": [
+                {
+                    "name": "Arne Blankerts",
+                    "email": "arne@blankerts.de",
+                    "role": "Developer"
+                }
+            ],
+            "description": "A small library for converting tokenized PHP source code into XML and potentially other formats",
+            "support": {
+                "issues": "https://github.com/theseer/tokenizer/issues",
+                "source": "https://github.com/theseer/tokenizer/tree/2.0.1"
+            },
+            "funding": [
+                {
+                    "url": "https://github.com/theseer",
+                    "type": "github"
+                }
+            ],
+            "time": "2025-12-08T11:19:18+00:00"
+        }
+    ],
+    "aliases": [],
+    "minimum-stability": "stable",
+    "stability-flags": {},
+    "prefer-stable": true,
+    "prefer-lowest": false,
+    "platform": {
+        "php": "^8.3"
+    },
+    "platform-dev": {},
+    "plugin-api-version": "2.9.0"
+}
diff --git a/config/app.php b/config/app.php
new file mode 100644
index 0000000..423eed5
--- /dev/null
+++ b/config/app.php
@@ -0,0 +1,126 @@
+<?php
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Application Name
+    |--------------------------------------------------------------------------
+    |
+    | This value is the name of your application, which will be used when the
+    | framework needs to place the application's name in a notification or
+    | other UI elements where an application name needs to be displayed.
+    |
+    */
+
+    'name' => env('APP_NAME', 'Laravel'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Application Environment
+    |--------------------------------------------------------------------------
+    |
+    | This value determines the "environment" your application is currently
+    | running in. This may determine how you prefer to configure various
+    | services the application utilizes. Set this in your ".env" file.
+    |
+    */
+
+    'env' => env('APP_ENV', 'production'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Application Debug Mode
+    |--------------------------------------------------------------------------
+    |
+    | When your application is in debug mode, detailed error messages with
+    | stack traces will be shown on every error that occurs within your
+    | application. If disabled, a simple generic error page is shown.
+    |
+    */
+
+    'debug' => (bool) env('APP_DEBUG', false),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Application URL
+    |--------------------------------------------------------------------------
+    |
+    | This URL is used by the console to properly generate URLs when using
+    | the Artisan command line tool. You should set this to the root of
+    | the application so that it's available within Artisan commands.
+    |
+    */
+
+    'url' => env('APP_URL', 'http://localhost'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Application Timezone
+    |--------------------------------------------------------------------------
+    |
+    | Here you may specify the default timezone for your application, which
+    | will be used by the PHP date and date-time functions. The timezone
+    | is set to "UTC" by default as it is suitable for most use cases.
+    |
+    */
+
+    'timezone' => 'UTC',
+
+    /*
+    |--------------------------------------------------------------------------
+    | Application Locale Configuration
+    |--------------------------------------------------------------------------
+    |
+    | The application locale determines the default locale that will be used
+    | by Laravel's translation / localization methods. This option can be
+    | set to any locale for which you plan to have translation strings.
+    |
+    */
+
+    'locale' => env('APP_LOCALE', 'en'),
+
+    'fallback_locale' => env('APP_FALLBACK_LOCALE', 'en'),
+
+    'faker_locale' => env('APP_FAKER_LOCALE', 'en_US'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Encryption Key
+    |--------------------------------------------------------------------------
+    |
+    | This key is utilized by Laravel's encryption services and should be set
+    | to a random, 32 character string to ensure that all encrypted values
+    | are secure. You should do this prior to deploying the application.
+    |
+    */
+
+    'cipher' => 'AES-256-CBC',
+
+    'key' => env('APP_KEY'),
+
+    'previous_keys' => [
+        ...array_filter(
+            explode(',', (string) env('APP_PREVIOUS_KEYS', ''))
+        ),
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Maintenance Mode Driver
+    |--------------------------------------------------------------------------
+    |
+    | These configuration options determine the driver used to determine and
+    | manage Laravel's "maintenance mode" status. The "cache" driver will
+    | allow maintenance mode to be controlled across multiple machines.
+    |
+    | Supported drivers: "file", "cache"
+    |
+    */
+
+    'maintenance' => [
+        'driver' => env('APP_MAINTENANCE_DRIVER', 'file'),
+        'store' => env('APP_MAINTENANCE_STORE', 'database'),
+    ],
+
+];
diff --git a/config/auth.php b/config/auth.php
new file mode 100644
index 0000000..d7568ff
--- /dev/null
+++ b/config/auth.php
@@ -0,0 +1,117 @@
+<?php
+
+use App\Models\User;
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Authentication Defaults
+    |--------------------------------------------------------------------------
+    |
+    | This option defines the default authentication "guard" and password
+    | reset "broker" for your application. You may change these values
+    | as required, but they're a perfect start for most applications.
+    |
+    */
+
+    'defaults' => [
+        'guard' => env('AUTH_GUARD', 'web'),
+        'passwords' => env('AUTH_PASSWORD_BROKER', 'users'),
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Authentication Guards
+    |--------------------------------------------------------------------------
+    |
+    | Next, you may define every authentication guard for your application.
+    | Of course, a great default configuration has been defined for you
+    | which utilizes session storage plus the Eloquent user provider.
+    |
+    | All authentication guards have a user provider, which defines how the
+    | users are actually retrieved out of your database or other storage
+    | system used by the application. Typically, Eloquent is utilized.
+    |
+    | Supported: "session"
+    |
+    */
+
+    'guards' => [
+        'web' => [
+            'driver' => 'session',
+            'provider' => 'users',
+        ],
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | User Providers
+    |--------------------------------------------------------------------------
+    |
+    | All authentication guards have a user provider, which defines how the
+    | users are actually retrieved out of your database or other storage
+    | system used by the application. Typically, Eloquent is utilized.
+    |
+    | If you have multiple user tables or models you may configure multiple
+    | providers to represent the model / table. These providers may then
+    | be assigned to any extra authentication guards you have defined.
+    |
+    | Supported: "database", "eloquent"
+    |
+    */
+
+    'providers' => [
+        'users' => [
+            'driver' => 'eloquent',
+            'model' => env('AUTH_MODEL', User::class),
+        ],
+
+        // 'users' => [
+        //     'driver' => 'database',
+        //     'table' => 'users',
+        // ],
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Resetting Passwords
+    |--------------------------------------------------------------------------
+    |
+    | These configuration options specify the behavior of Laravel's password
+    | reset functionality, including the table utilized for token storage
+    | and the user provider that is invoked to actually retrieve users.
+    |
+    | The expiry time is the number of minutes that each reset token will be
+    | considered valid. This security feature keeps tokens short-lived so
+    | they have less time to be guessed. You may change this as needed.
+    |
+    | The throttle setting is the number of seconds a user must wait before
+    | generating more password reset tokens. This prevents the user from
+    | quickly generating a very large amount of password reset tokens.
+    |
+    */
+
+    'passwords' => [
+        'users' => [
+            'provider' => 'users',
+            'table' => env('AUTH_PASSWORD_RESET_TOKEN_TABLE', 'password_reset_tokens'),
+            'expire' => 60,
+            'throttle' => 60,
+        ],
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Password Confirmation Timeout
+    |--------------------------------------------------------------------------
+    |
+    | Here you may define the number of seconds before a password confirmation
+    | window expires and users are asked to re-enter their password via the
+    | confirmation screen. By default, the timeout lasts for three hours.
+    |
+    */
+
+    'password_timeout' => env('AUTH_PASSWORD_TIMEOUT', 10800),
+
+];
diff --git a/config/cache.php b/config/cache.php
new file mode 100644
index 0000000..c68acdf
--- /dev/null
+++ b/config/cache.php
@@ -0,0 +1,130 @@
+<?php
+
+use Illuminate\Support\Str;
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Default Cache Store
+    |--------------------------------------------------------------------------
+    |
+    | This option controls the default cache store that will be used by the
+    | framework. This connection is utilized if another isn't explicitly
+    | specified when running a cache operation inside the application.
+    |
+    */
+
+    'default' => env('CACHE_STORE', 'database'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Cache Stores
+    |--------------------------------------------------------------------------
+    |
+    | Here you may define all of the cache "stores" for your application as
+    | well as their drivers. You may even define multiple stores for the
+    | same cache driver to group types of items stored in your caches.
+    |
+    | Supported drivers: "array", "database", "file", "memcached",
+    |                    "redis", "dynamodb", "octane",
+    |                    "failover", "null"
+    |
+    */
+
+    'stores' => [
+
+        'array' => [
+            'driver' => 'array',
+            'serialize' => false,
+        ],
+
+        'database' => [
+            'driver' => 'database',
+            'connection' => env('DB_CACHE_CONNECTION'),
+            'table' => env('DB_CACHE_TABLE', 'cache'),
+            'lock_connection' => env('DB_CACHE_LOCK_CONNECTION'),
+            'lock_table' => env('DB_CACHE_LOCK_TABLE'),
+        ],
+
+        'file' => [
+            'driver' => 'file',
+            'path' => storage_path('framework/cache/data'),
+            'lock_path' => storage_path('framework/cache/data'),
+        ],
+
+        'memcached' => [
+            'driver' => 'memcached',
+            'persistent_id' => env('MEMCACHED_PERSISTENT_ID'),
+            'sasl' => [
+                env('MEMCACHED_USERNAME'),
+                env('MEMCACHED_PASSWORD'),
+            ],
+            'options' => [
+                // Memcached::OPT_CONNECT_TIMEOUT => 2000,
+            ],
+            'servers' => [
+                [
+                    'host' => env('MEMCACHED_HOST', '127.0.0.1'),
+                    'port' => env('MEMCACHED_PORT', 11211),
+                    'weight' => 100,
+                ],
+            ],
+        ],
+
+        'redis' => [
+            'driver' => 'redis',
+            'connection' => env('REDIS_CACHE_CONNECTION', 'cache'),
+            'lock_connection' => env('REDIS_CACHE_LOCK_CONNECTION', 'default'),
+        ],
+
+        'dynamodb' => [
+            'driver' => 'dynamodb',
+            'key' => env('AWS_ACCESS_KEY_ID'),
+            'secret' => env('AWS_SECRET_ACCESS_KEY'),
+            'region' => env('AWS_DEFAULT_REGION', 'us-east-1'),
+            'table' => env('DYNAMODB_CACHE_TABLE', 'cache'),
+            'endpoint' => env('DYNAMODB_ENDPOINT'),
+        ],
+
+        'octane' => [
+            'driver' => 'octane',
+        ],
+
+        'failover' => [
+            'driver' => 'failover',
+            'stores' => [
+                'database',
+                'array',
+            ],
+        ],
+
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Cache Key Prefix
+    |--------------------------------------------------------------------------
+    |
+    | When utilizing the APC, database, memcached, Redis, and DynamoDB cache
+    | stores, there might be other applications using the same cache. For
+    | that reason, you may prefix every cache key to avoid collisions.
+    |
+    */
+
+    'prefix' => env('CACHE_PREFIX', Str::slug((string) env('APP_NAME', 'laravel')).'-cache-'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Serializable Classes
+    |--------------------------------------------------------------------------
+    |
+    | This value determines the classes that can be unserialized from cache
+    | storage. By default, no PHP classes will be unserialized from your
+    | cache to prevent gadget chain attacks if your APP_KEY is leaked.
+    |
+    */
+
+    'serializable_classes' => false,
+
+];
diff --git a/config/database.php b/config/database.php
new file mode 100644
index 0000000..64709ce
--- /dev/null
+++ b/config/database.php
@@ -0,0 +1,184 @@
+<?php
+
+use Illuminate\Support\Str;
+use Pdo\Mysql;
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Default Database Connection Name
+    |--------------------------------------------------------------------------
+    |
+    | Here you may specify which of the database connections below you wish
+    | to use as your default connection for database operations. This is
+    | the connection which will be utilized unless another connection
+    | is explicitly specified when you execute a query / statement.
+    |
+    */
+
+    'default' => env('DB_CONNECTION', 'sqlite'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Database Connections
+    |--------------------------------------------------------------------------
+    |
+    | Below are all of the database connections defined for your application.
+    | An example configuration is provided for each database system which
+    | is supported by Laravel. You're free to add / remove connections.
+    |
+    */
+
+    'connections' => [
+
+        'sqlite' => [
+            'driver' => 'sqlite',
+            'url' => env('DB_URL'),
+            'database' => env('DB_DATABASE', database_path('database.sqlite')),
+            'prefix' => '',
+            'foreign_key_constraints' => env('DB_FOREIGN_KEYS', true),
+            'busy_timeout' => null,
+            'journal_mode' => null,
+            'synchronous' => null,
+            'transaction_mode' => 'DEFERRED',
+        ],
+
+        'mysql' => [
+            'driver' => 'mysql',
+            'url' => env('DB_URL'),
+            'host' => env('DB_HOST', '127.0.0.1'),
+            'port' => env('DB_PORT', '3306'),
+            'database' => env('DB_DATABASE', 'laravel'),
+            'username' => env('DB_USERNAME', 'root'),
+            'password' => env('DB_PASSWORD', ''),
+            'unix_socket' => env('DB_SOCKET', ''),
+            'charset' => env('DB_CHARSET', 'utf8mb4'),
+            'collation' => env('DB_COLLATION', 'utf8mb4_unicode_ci'),
+            'prefix' => '',
+            'prefix_indexes' => true,
+            'strict' => true,
+            'engine' => null,
+            'options' => extension_loaded('pdo_mysql') ? array_filter([
+                (PHP_VERSION_ID >= 80500 ? Mysql::ATTR_SSL_CA : PDO::MYSQL_ATTR_SSL_CA) => env('MYSQL_ATTR_SSL_CA'),
+            ]) : [],
+        ],
+
+        'mariadb' => [
+            'driver' => 'mariadb',
+            'url' => env('DB_URL'),
+            'host' => env('DB_HOST', '127.0.0.1'),
+            'port' => env('DB_PORT', '3306'),
+            'database' => env('DB_DATABASE', 'laravel'),
+            'username' => env('DB_USERNAME', 'root'),
+            'password' => env('DB_PASSWORD', ''),
+            'unix_socket' => env('DB_SOCKET', ''),
+            'charset' => env('DB_CHARSET', 'utf8mb4'),
+            'collation' => env('DB_COLLATION', 'utf8mb4_unicode_ci'),
+            'prefix' => '',
+            'prefix_indexes' => true,
+            'strict' => true,
+            'engine' => null,
+            'options' => extension_loaded('pdo_mysql') ? array_filter([
+                (PHP_VERSION_ID >= 80500 ? Mysql::ATTR_SSL_CA : PDO::MYSQL_ATTR_SSL_CA) => env('MYSQL_ATTR_SSL_CA'),
+            ]) : [],
+        ],
+
+        'pgsql' => [
+            'driver' => 'pgsql',
+            'url' => env('DB_URL'),
+            'host' => env('DB_HOST', '127.0.0.1'),
+            'port' => env('DB_PORT', '5432'),
+            'database' => env('DB_DATABASE', 'laravel'),
+            'username' => env('DB_USERNAME', 'root'),
+            'password' => env('DB_PASSWORD', ''),
+            'charset' => env('DB_CHARSET', 'utf8'),
+            'prefix' => '',
+            'prefix_indexes' => true,
+            'search_path' => 'public',
+            'sslmode' => env('DB_SSLMODE', 'prefer'),
+        ],
+
+        'sqlsrv' => [
+            'driver' => 'sqlsrv',
+            'url' => env('DB_URL'),
+            'host' => env('DB_HOST', 'localhost'),
+            'port' => env('DB_PORT', '1433'),
+            'database' => env('DB_DATABASE', 'laravel'),
+            'username' => env('DB_USERNAME', 'root'),
+            'password' => env('DB_PASSWORD', ''),
+            'charset' => env('DB_CHARSET', 'utf8'),
+            'prefix' => '',
+            'prefix_indexes' => true,
+            // 'encrypt' => env('DB_ENCRYPT', 'yes'),
+            // 'trust_server_certificate' => env('DB_TRUST_SERVER_CERTIFICATE', 'false'),
+        ],
+
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Migration Repository Table
+    |--------------------------------------------------------------------------
+    |
+    | This table keeps track of all the migrations that have already run for
+    | your application. Using this information, we can determine which of
+    | the migrations on disk haven't actually been run on the database.
+    |
+    */
+
+    'migrations' => [
+        'table' => 'migrations',
+        'update_date_on_publish' => true,
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Redis Databases
+    |--------------------------------------------------------------------------
+    |
+    | Redis is an open source, fast, and advanced key-value store that also
+    | provides a richer body of commands than a typical key-value system
+    | such as Memcached. You may define your connection settings here.
+    |
+    */
+
+    'redis' => [
+
+        'client' => env('REDIS_CLIENT', 'phpredis'),
+
+        'options' => [
+            'cluster' => env('REDIS_CLUSTER', 'redis'),
+            'prefix' => env('REDIS_PREFIX', Str::slug((string) env('APP_NAME', 'laravel')).'-database-'),
+            'persistent' => env('REDIS_PERSISTENT', false),
+        ],
+
+        'default' => [
+            'url' => env('REDIS_URL'),
+            'host' => env('REDIS_HOST', '127.0.0.1'),
+            'username' => env('REDIS_USERNAME'),
+            'password' => env('REDIS_PASSWORD'),
+            'port' => env('REDIS_PORT', '6379'),
+            'database' => env('REDIS_DB', '0'),
+            'max_retries' => env('REDIS_MAX_RETRIES', 3),
+            'backoff_algorithm' => env('REDIS_BACKOFF_ALGORITHM', 'decorrelated_jitter'),
+            'backoff_base' => env('REDIS_BACKOFF_BASE', 100),
+            'backoff_cap' => env('REDIS_BACKOFF_CAP', 1000),
+        ],
+
+        'cache' => [
+            'url' => env('REDIS_URL'),
+            'host' => env('REDIS_HOST', '127.0.0.1'),
+            'username' => env('REDIS_USERNAME'),
+            'password' => env('REDIS_PASSWORD'),
+            'port' => env('REDIS_PORT', '6379'),
+            'database' => env('REDIS_CACHE_DB', '1'),
+            'max_retries' => env('REDIS_MAX_RETRIES', 3),
+            'backoff_algorithm' => env('REDIS_BACKOFF_ALGORITHM', 'decorrelated_jitter'),
+            'backoff_base' => env('REDIS_BACKOFF_BASE', 100),
+            'backoff_cap' => env('REDIS_BACKOFF_CAP', 1000),
+        ],
+
+    ],
+
+];
diff --git a/config/filesystems.php b/config/filesystems.php
new file mode 100644
index 0000000..37d8fca
--- /dev/null
+++ b/config/filesystems.php
@@ -0,0 +1,80 @@
+<?php
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Default Filesystem Disk
+    |--------------------------------------------------------------------------
+    |
+    | Here you may specify the default filesystem disk that should be used
+    | by the framework. The "local" disk, as well as a variety of cloud
+    | based disks are available to your application for file storage.
+    |
+    */
+
+    'default' => env('FILESYSTEM_DISK', 'local'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Filesystem Disks
+    |--------------------------------------------------------------------------
+    |
+    | Below you may configure as many filesystem disks as necessary, and you
+    | may even configure multiple disks for the same driver. Examples for
+    | most supported storage drivers are configured here for reference.
+    |
+    | Supported drivers: "local", "ftp", "sftp", "s3"
+    |
+    */
+
+    'disks' => [
+
+        'local' => [
+            'driver' => 'local',
+            'root' => storage_path('app/private'),
+            'serve' => true,
+            'throw' => false,
+            'report' => false,
+        ],
+
+        'public' => [
+            'driver' => 'local',
+            'root' => storage_path('app/public'),
+            'url' => rtrim(env('APP_URL', 'http://localhost'), '/').'/storage',
+            'visibility' => 'public',
+            'throw' => false,
+            'report' => false,
+        ],
+
+        's3' => [
+            'driver' => 's3',
+            'key' => env('AWS_ACCESS_KEY_ID'),
+            'secret' => env('AWS_SECRET_ACCESS_KEY'),
+            'region' => env('AWS_DEFAULT_REGION'),
+            'bucket' => env('AWS_BUCKET'),
+            'url' => env('AWS_URL'),
+            'endpoint' => env('AWS_ENDPOINT'),
+            'use_path_style_endpoint' => env('AWS_USE_PATH_STYLE_ENDPOINT', false),
+            'throw' => false,
+            'report' => false,
+        ],
+
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Symbolic Links
+    |--------------------------------------------------------------------------
+    |
+    | Here you may configure the symbolic links that will be created when the
+    | `storage:link` Artisan command is executed. The array keys should be
+    | the locations of the links and the values should be their targets.
+    |
+    */
+
+    'links' => [
+        public_path('storage') => storage_path('app/public'),
+    ],
+
+];
diff --git a/config/knowledgebase.php b/config/knowledgebase.php
new file mode 100644
index 0000000..e7dbf93
--- /dev/null
+++ b/config/knowledgebase.php
@@ -0,0 +1,65 @@
+<?php
+// config/knowledgebase.php
+// Konfigurasi umum untuk sistem knowledge base
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Upload Configuration
+    |--------------------------------------------------------------------------
+    */
+    'upload' => [
+        'max_file_size'   => (int) env('KB_MAX_FILE_SIZE', 20480), // KB (20MB)
+        'allowed_mimes'   => ['pdf'],
+        'storage_disk'    => env('KB_STORAGE_DISK', 'local'),
+        'storage_path'    => 'documents', // dalam storage/app/documents/
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Chunking Configuration
+    |--------------------------------------------------------------------------
+    */
+    'chunking' => [
+        'max_words'     => (int) env('KB_CHUNK_MAX_WORDS', 500),
+        // Max patah perkataan per chunk
+        'overlap_words' => (int) env('KB_CHUNK_OVERLAP_WORDS', 75),
+        // Overlap antara chunk berturutan
+        'min_words'     => (int) env('KB_CHUNK_MIN_WORDS', 30),
+        // Chunk dengan < min_words akan digabung atau dibuang
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | RAG Configuration
+    |--------------------------------------------------------------------------
+    */
+    'rag' => [
+        'max_context_chunks' => (int) env('KB_RAG_MAX_CHUNKS', 5),
+        // Max chunk yang dimasukkan dalam context untuk model
+        'max_context_words'  => (int) env('KB_RAG_MAX_CONTEXT_WORDS', 2000),
+        // Jika terlalu banyak words, potong context
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Rate Limiting
+    |--------------------------------------------------------------------------
+    */
+    'rate_limit' => [
+        'chatbot_per_minute' => (int) env('KB_CHAT_RATE_LIMIT', 20),
+        // Request chatbot per minit per IP
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Queue Configuration
+    |--------------------------------------------------------------------------
+    */
+    'queue' => [
+        'ingestion' => env('KB_QUEUE_INGESTION', 'default'),
+        'embedding' => env('KB_QUEUE_EMBEDDING', 'default'),
+        'chat_log'  => env('KB_QUEUE_CHAT_LOG', 'default'),
+    ],
+];
diff --git a/config/logging.php b/config/logging.php
new file mode 100644
index 0000000..b09cb25
--- /dev/null
+++ b/config/logging.php
@@ -0,0 +1,132 @@
+<?php
+
+use Monolog\Handler\NullHandler;
+use Monolog\Handler\StreamHandler;
+use Monolog\Handler\SyslogUdpHandler;
+use Monolog\Processor\PsrLogMessageProcessor;
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Default Log Channel
+    |--------------------------------------------------------------------------
+    |
+    | This option defines the default log channel that is utilized to write
+    | messages to your logs. The value provided here should match one of
+    | the channels present in the list of "channels" configured below.
+    |
+    */
+
+    'default' => env('LOG_CHANNEL', 'stack'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Deprecations Log Channel
+    |--------------------------------------------------------------------------
+    |
+    | This option controls the log channel that should be used to log warnings
+    | regarding deprecated PHP and library features. This allows you to get
+    | your application ready for upcoming major versions of dependencies.
+    |
+    */
+
+    'deprecations' => [
+        'channel' => env('LOG_DEPRECATIONS_CHANNEL', 'null'),
+        'trace' => env('LOG_DEPRECATIONS_TRACE', false),
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Log Channels
+    |--------------------------------------------------------------------------
+    |
+    | Here you may configure the log channels for your application. Laravel
+    | utilizes the Monolog PHP logging library, which includes a variety
+    | of powerful log handlers and formatters that you're free to use.
+    |
+    | Available drivers: "single", "daily", "slack", "syslog",
+    |                    "errorlog", "monolog", "custom", "stack"
+    |
+    */
+
+    'channels' => [
+
+        'stack' => [
+            'driver' => 'stack',
+            'channels' => explode(',', (string) env('LOG_STACK', 'single')),
+            'ignore_exceptions' => false,
+        ],
+
+        'single' => [
+            'driver' => 'single',
+            'path' => storage_path('logs/laravel.log'),
+            'level' => env('LOG_LEVEL', 'debug'),
+            'replace_placeholders' => true,
+        ],
+
+        'daily' => [
+            'driver' => 'daily',
+            'path' => storage_path('logs/laravel.log'),
+            'level' => env('LOG_LEVEL', 'debug'),
+            'days' => env('LOG_DAILY_DAYS', 14),
+            'replace_placeholders' => true,
+        ],
+
+        'slack' => [
+            'driver' => 'slack',
+            'url' => env('LOG_SLACK_WEBHOOK_URL'),
+            'username' => env('LOG_SLACK_USERNAME', env('APP_NAME', 'Laravel')),
+            'emoji' => env('LOG_SLACK_EMOJI', ':boom:'),
+            'level' => env('LOG_LEVEL', 'critical'),
+            'replace_placeholders' => true,
+        ],
+
+        'papertrail' => [
+            'driver' => 'monolog',
+            'level' => env('LOG_LEVEL', 'debug'),
+            'handler' => env('LOG_PAPERTRAIL_HANDLER', SyslogUdpHandler::class),
+            'handler_with' => [
+                'host' => env('PAPERTRAIL_URL'),
+                'port' => env('PAPERTRAIL_PORT'),
+                'connectionString' => 'tls://'.env('PAPERTRAIL_URL').':'.env('PAPERTRAIL_PORT'),
+            ],
+            'processors' => [PsrLogMessageProcessor::class],
+        ],
+
+        'stderr' => [
+            'driver' => 'monolog',
+            'level' => env('LOG_LEVEL', 'debug'),
+            'handler' => StreamHandler::class,
+            'handler_with' => [
+                'stream' => 'php://stderr',
+            ],
+            'formatter' => env('LOG_STDERR_FORMATTER'),
+            'processors' => [PsrLogMessageProcessor::class],
+        ],
+
+        'syslog' => [
+            'driver' => 'syslog',
+            'level' => env('LOG_LEVEL', 'debug'),
+            'facility' => env('LOG_SYSLOG_FACILITY', LOG_USER),
+            'replace_placeholders' => true,
+        ],
+
+        'errorlog' => [
+            'driver' => 'errorlog',
+            'level' => env('LOG_LEVEL', 'debug'),
+            'replace_placeholders' => true,
+        ],
+
+        'null' => [
+            'driver' => 'monolog',
+            'handler' => NullHandler::class,
+        ],
+
+        'emergency' => [
+            'path' => storage_path('logs/laravel.log'),
+        ],
+
+    ],
+
+];
diff --git a/config/mail.php b/config/mail.php
new file mode 100644
index 0000000..e32e88d
--- /dev/null
+++ b/config/mail.php
@@ -0,0 +1,118 @@
+<?php
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Default Mailer
+    |--------------------------------------------------------------------------
+    |
+    | This option controls the default mailer that is used to send all email
+    | messages unless another mailer is explicitly specified when sending
+    | the message. All additional mailers can be configured within the
+    | "mailers" array. Examples of each type of mailer are provided.
+    |
+    */
+
+    'default' => env('MAIL_MAILER', 'log'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Mailer Configurations
+    |--------------------------------------------------------------------------
+    |
+    | Here you may configure all of the mailers used by your application plus
+    | their respective settings. Several examples have been configured for
+    | you and you are free to add your own as your application requires.
+    |
+    | Laravel supports a variety of mail "transport" drivers that can be used
+    | when delivering an email. You may specify which one you're using for
+    | your mailers below. You may also add additional mailers if needed.
+    |
+    | Supported: "smtp", "sendmail", "mailgun", "ses", "ses-v2",
+    |            "postmark", "resend", "log", "array",
+    |            "failover", "roundrobin"
+    |
+    */
+
+    'mailers' => [
+
+        'smtp' => [
+            'transport' => 'smtp',
+            'scheme' => env('MAIL_SCHEME'),
+            'url' => env('MAIL_URL'),
+            'host' => env('MAIL_HOST', '127.0.0.1'),
+            'port' => env('MAIL_PORT', 2525),
+            'username' => env('MAIL_USERNAME'),
+            'password' => env('MAIL_PASSWORD'),
+            'timeout' => null,
+            'local_domain' => env('MAIL_EHLO_DOMAIN', parse_url((string) env('APP_URL', 'http://localhost'), PHP_URL_HOST)),
+        ],
+
+        'ses' => [
+            'transport' => 'ses',
+        ],
+
+        'postmark' => [
+            'transport' => 'postmark',
+            // 'message_stream_id' => env('POSTMARK_MESSAGE_STREAM_ID'),
+            // 'client' => [
+            //     'timeout' => 5,
+            // ],
+        ],
+
+        'resend' => [
+            'transport' => 'resend',
+        ],
+
+        'sendmail' => [
+            'transport' => 'sendmail',
+            'path' => env('MAIL_SENDMAIL_PATH', '/usr/sbin/sendmail -bs -i'),
+        ],
+
+        'log' => [
+            'transport' => 'log',
+            'channel' => env('MAIL_LOG_CHANNEL'),
+        ],
+
+        'array' => [
+            'transport' => 'array',
+        ],
+
+        'failover' => [
+            'transport' => 'failover',
+            'mailers' => [
+                'smtp',
+                'log',
+            ],
+            'retry_after' => 60,
+        ],
+
+        'roundrobin' => [
+            'transport' => 'roundrobin',
+            'mailers' => [
+                'ses',
+                'postmark',
+            ],
+            'retry_after' => 60,
+        ],
+
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Global "From" Address
+    |--------------------------------------------------------------------------
+    |
+    | You may wish for all emails sent by your application to be sent from
+    | the same address. Here you may specify a name and address that is
+    | used globally for all emails that are sent by your application.
+    |
+    */
+
+    'from' => [
+        'address' => env('MAIL_FROM_ADDRESS', 'hello@example.com'),
+        'name' => env('MAIL_FROM_NAME', env('APP_NAME', 'Laravel')),
+    ],
+
+];
diff --git a/config/ollama.php b/config/ollama.php
new file mode 100644
index 0000000..9b5661a
--- /dev/null
+++ b/config/ollama.php
@@ -0,0 +1,86 @@
+<?php
+// config/ollama.php
+// Konfigurasi untuk Ollama API (local LLM + embedding)
+// Nilai diambil dari .env supaya mudah tukar tanpa ubah code
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Ollama Base URL
+    |--------------------------------------------------------------------------
+    | URL Ollama yang berjalan secara lokal atau dalam rangkaian dalaman.
+    | Default: http://localhost:11434
+    */
+    'base_url' => env('OLLAMA_BASE_URL', 'http://localhost:11434'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Model Chat (LLM)
+    |--------------------------------------------------------------------------
+    | Model yang digunakan untuk chat/generate.
+    | Contoh: llama3, mistral, qwen2, gemma2
+    */
+    'chat_model' => env('OLLAMA_CHAT_MODEL', 'llama3'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Model Embedding
+    |--------------------------------------------------------------------------
+    | Model yang digunakan untuk jana embedding vector.
+    | Cadangan: nomic-embed-text (pilihan terbaik untuk teks Melayu/English)
+    | Alternatif: mxbai-embed-large
+    */
+    'embedding_model' => env('OLLAMA_EMBEDDING_MODEL', 'nomic-embed-text'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Timeout (dalam saat)
+    |--------------------------------------------------------------------------
+    */
+    'timeout' => [
+        'connect' => (int) env('OLLAMA_CONNECT_TIMEOUT', 5),
+        'chat'    => (int) env('OLLAMA_CHAT_TIMEOUT', 120),
+        'embed'   => (int) env('OLLAMA_EMBED_TIMEOUT', 30),
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Retry Configuration
+    |--------------------------------------------------------------------------
+    */
+    'retry' => [
+        'times' => (int) env('OLLAMA_RETRY_TIMES', 2),
+        'sleep' => (int) env('OLLAMA_RETRY_SLEEP', 1000), // milliseconds
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Chat Parameters
+    |--------------------------------------------------------------------------
+    */
+    'chat' => [
+        'temperature' => (float) env('OLLAMA_TEMPERATURE', 0.1),
+        // Rendah = lebih deterministik, sesuai untuk RAG
+        'top_p'    => (float) env('OLLAMA_TOP_P', 0.9),
+        'num_ctx'  => (int) env('OLLAMA_NUM_CTX', 4096),
+        // Context window — bergantung pada model
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | RAG System Prompt
+    |--------------------------------------------------------------------------
+    | Prompt sistem untuk kawalan jawapan RAG.
+    | Dipisah dari code supaya mudah disesuaikan.
+    */
+    'rag_system_prompt' => env(
+        'OLLAMA_RAG_SYSTEM_PROMPT',
+        'Anda adalah pembantu maklumat rasmi untuk jabatan kerajaan tempatan. ' .
+        'Jawab soalan berdasarkan konteks yang diberikan SAHAJA. ' .
+        'Jika maklumat tidak terdapat dalam konteks, jawab: ' .
+        '"Maaf, saya tidak menemui maklumat berkaitan dalam pangkalan pengetahuan kami. ' .
+        'Sila hubungi pejabat kami untuk maklumat lanjut." ' .
+        'Jangan reka-reka jawapan. Gunakan Bahasa Melayu yang formal.'
+    ),
+];
diff --git a/config/qdrant.php b/config/qdrant.php
new file mode 100644
index 0000000..6b76828
--- /dev/null
+++ b/config/qdrant.php
@@ -0,0 +1,77 @@
+<?php
+// config/qdrant.php
+// Konfigurasi untuk Qdrant vector database
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Qdrant Base URL
+    |--------------------------------------------------------------------------
+    | URL Qdrant yang berjalan secara lokal atau dalam rangkaian dalaman.
+    | Default: http://localhost:6333
+    */
+    'base_url' => env('QDRANT_BASE_URL', 'http://localhost:6333'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | API Key (optional)
+    |--------------------------------------------------------------------------
+    | Qdrant boleh dikonfigurasi dengan API key untuk keselamatan.
+    | Kosongkan jika tidak menggunakan API key.
+    */
+    'api_key' => env('QDRANT_API_KEY', null),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Collection Name
+    |--------------------------------------------------------------------------
+    | Nama satu collection untuk semua knowledge base.
+    | Gunakan payload filtering untuk bezakan kategori/jenis.
+    */
+    'collection' => env('QDRANT_COLLECTION', 'knowledge_base'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Vector Configuration
+    |--------------------------------------------------------------------------
+    | Saiz vector mesti sepadan dengan output embedding model.
+    | nomic-embed-text: 768 dimensi
+    | mxbai-embed-large: 1024 dimensi
+    */
+    'vector' => [
+        'size'     => (int) env('QDRANT_VECTOR_SIZE', 768),
+        'distance' => env('QDRANT_VECTOR_DISTANCE', 'Cosine'),
+        // Cosine sesuai untuk semantic similarity teks
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Search Configuration
+    |--------------------------------------------------------------------------
+    */
+    'search' => [
+        'top_k'          => (int) env('QDRANT_TOP_K', 5),
+        // Bilangan chunk paling relevan yang dikembalikan
+        'score_threshold' => (float) env('QDRANT_SCORE_THRESHOLD', 0.3),
+        // Tolak hasil dengan skor < threshold (0.0 - 1.0)
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Timeout (dalam saat)
+    |--------------------------------------------------------------------------
+    */
+    'timeout' => [
+        'connect' => (int) env('QDRANT_CONNECT_TIMEOUT', 5),
+        'request' => (int) env('QDRANT_REQUEST_TIMEOUT', 30),
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Batch Configuration
+    |--------------------------------------------------------------------------
+    | Bilangan point yang dihantar ke Qdrant dalam satu batch upsert
+    */
+    'batch_size' => (int) env('QDRANT_BATCH_SIZE', 50),
+];
diff --git a/config/queue.php b/config/queue.php
new file mode 100644
index 0000000..79c2c0a
--- /dev/null
+++ b/config/queue.php
@@ -0,0 +1,129 @@
+<?php
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Default Queue Connection Name
+    |--------------------------------------------------------------------------
+    |
+    | Laravel's queue supports a variety of backends via a single, unified
+    | API, giving you convenient access to each backend using identical
+    | syntax for each. The default queue connection is defined below.
+    |
+    */
+
+    'default' => env('QUEUE_CONNECTION', 'database'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Queue Connections
+    |--------------------------------------------------------------------------
+    |
+    | Here you may configure the connection options for every queue backend
+    | used by your application. An example configuration is provided for
+    | each backend supported by Laravel. You're also free to add more.
+    |
+    | Drivers: "sync", "database", "beanstalkd", "sqs", "redis",
+    |          "deferred", "background", "failover", "null"
+    |
+    */
+
+    'connections' => [
+
+        'sync' => [
+            'driver' => 'sync',
+        ],
+
+        'database' => [
+            'driver' => 'database',
+            'connection' => env('DB_QUEUE_CONNECTION'),
+            'table' => env('DB_QUEUE_TABLE', 'jobs'),
+            'queue' => env('DB_QUEUE', 'default'),
+            'retry_after' => (int) env('DB_QUEUE_RETRY_AFTER', 90),
+            'after_commit' => false,
+        ],
+
+        'beanstalkd' => [
+            'driver' => 'beanstalkd',
+            'host' => env('BEANSTALKD_QUEUE_HOST', 'localhost'),
+            'queue' => env('BEANSTALKD_QUEUE', 'default'),
+            'retry_after' => (int) env('BEANSTALKD_QUEUE_RETRY_AFTER', 90),
+            'block_for' => 0,
+            'after_commit' => false,
+        ],
+
+        'sqs' => [
+            'driver' => 'sqs',
+            'key' => env('AWS_ACCESS_KEY_ID'),
+            'secret' => env('AWS_SECRET_ACCESS_KEY'),
+            'prefix' => env('SQS_PREFIX', 'https://sqs.us-east-1.amazonaws.com/your-account-id'),
+            'queue' => env('SQS_QUEUE', 'default'),
+            'suffix' => env('SQS_SUFFIX'),
+            'region' => env('AWS_DEFAULT_REGION', 'us-east-1'),
+            'after_commit' => false,
+        ],
+
+        'redis' => [
+            'driver' => 'redis',
+            'connection' => env('REDIS_QUEUE_CONNECTION', 'default'),
+            'queue' => env('REDIS_QUEUE', 'default'),
+            'retry_after' => (int) env('REDIS_QUEUE_RETRY_AFTER', 90),
+            'block_for' => null,
+            'after_commit' => false,
+        ],
+
+        'deferred' => [
+            'driver' => 'deferred',
+        ],
+
+        'background' => [
+            'driver' => 'background',
+        ],
+
+        'failover' => [
+            'driver' => 'failover',
+            'connections' => [
+                'database',
+                'deferred',
+            ],
+        ],
+
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Job Batching
+    |--------------------------------------------------------------------------
+    |
+    | The following options configure the database and table that store job
+    | batching information. These options can be updated to any database
+    | connection and table which has been defined by your application.
+    |
+    */
+
+    'batching' => [
+        'database' => env('DB_CONNECTION', 'sqlite'),
+        'table' => 'job_batches',
+    ],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Failed Queue Jobs
+    |--------------------------------------------------------------------------
+    |
+    | These options configure the behavior of failed queue job logging so you
+    | can control how and where failed jobs are stored. Laravel ships with
+    | support for storing failed jobs in a simple file or in a database.
+    |
+    | Supported drivers: "database-uuids", "dynamodb", "file", "null"
+    |
+    */
+
+    'failed' => [
+        'driver' => env('QUEUE_FAILED_DRIVER', 'database-uuids'),
+        'database' => env('DB_CONNECTION', 'sqlite'),
+        'table' => 'failed_jobs',
+    ],
+
+];
diff --git a/config/services.php b/config/services.php
new file mode 100644
index 0000000..6a90eb8
--- /dev/null
+++ b/config/services.php
@@ -0,0 +1,38 @@
+<?php
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Third Party Services
+    |--------------------------------------------------------------------------
+    |
+    | This file is for storing the credentials for third party services such
+    | as Mailgun, Postmark, AWS and more. This file provides the de facto
+    | location for this type of information, allowing packages to have
+    | a conventional file to locate the various service credentials.
+    |
+    */
+
+    'postmark' => [
+        'key' => env('POSTMARK_API_KEY'),
+    ],
+
+    'resend' => [
+        'key' => env('RESEND_API_KEY'),
+    ],
+
+    'ses' => [
+        'key' => env('AWS_ACCESS_KEY_ID'),
+        'secret' => env('AWS_SECRET_ACCESS_KEY'),
+        'region' => env('AWS_DEFAULT_REGION', 'us-east-1'),
+    ],
+
+    'slack' => [
+        'notifications' => [
+            'bot_user_oauth_token' => env('SLACK_BOT_USER_OAUTH_TOKEN'),
+            'channel' => env('SLACK_BOT_USER_DEFAULT_CHANNEL'),
+        ],
+    ],
+
+];
diff --git a/config/session.php b/config/session.php
new file mode 100644
index 0000000..f574482
--- /dev/null
+++ b/config/session.php
@@ -0,0 +1,233 @@
+<?php
+
+use Illuminate\Support\Str;
+
+return [
+
+    /*
+    |--------------------------------------------------------------------------
+    | Default Session Driver
+    |--------------------------------------------------------------------------
+    |
+    | This option determines the default session driver that is utilized for
+    | incoming requests. Laravel supports a variety of storage options to
+    | persist session data. Database storage is a great default choice.
+    |
+    | Supported: "file", "cookie", "database", "memcached",
+    |            "redis", "dynamodb", "array"
+    |
+    */
+
+    'driver' => env('SESSION_DRIVER', 'database'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Session Lifetime
+    |--------------------------------------------------------------------------
+    |
+    | Here you may specify the number of minutes that you wish the session
+    | to be allowed to remain idle before it expires. If you want them
+    | to expire immediately when the browser is closed then you may
+    | indicate that via the expire_on_close configuration option.
+    |
+    */
+
+    'lifetime' => (int) env('SESSION_LIFETIME', 120),
+
+    'expire_on_close' => env('SESSION_EXPIRE_ON_CLOSE', false),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Session Encryption
+    |--------------------------------------------------------------------------
+    |
+    | This option allows you to easily specify that all of your session data
+    | should be encrypted before it's stored. All encryption is performed
+    | automatically by Laravel and you may use the session like normal.
+    |
+    */
+
+    'encrypt' => env('SESSION_ENCRYPT', false),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Session File Location
+    |--------------------------------------------------------------------------
+    |
+    | When utilizing the "file" session driver, the session files are placed
+    | on disk. The default storage location is defined here; however, you
+    | are free to provide another location where they should be stored.
+    |
+    */
+
+    'files' => storage_path('framework/sessions'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Session Database Connection
+    |--------------------------------------------------------------------------
+    |
+    | When using the "database" or "redis" session drivers, you may specify a
+    | connection that should be used to manage these sessions. This should
+    | correspond to a connection in your database configuration options.
+    |
+    */
+
+    'connection' => env('SESSION_CONNECTION'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Session Database Table
+    |--------------------------------------------------------------------------
+    |
+    | When using the "database" session driver, you may specify the table to
+    | be used to store sessions. Of course, a sensible default is defined
+    | for you; however, you're welcome to change this to another table.
+    |
+    */
+
+    'table' => env('SESSION_TABLE', 'sessions'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Session Cache Store
+    |--------------------------------------------------------------------------
+    |
+    | When using one of the framework's cache driven session backends, you may
+    | define the cache store which should be used to store the session data
+    | between requests. This must match one of your defined cache stores.
+    |
+    | Affects: "dynamodb", "memcached", "redis"
+    |
+    */
+
+    'store' => env('SESSION_STORE'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Session Sweeping Lottery
+    |--------------------------------------------------------------------------
+    |
+    | Some session drivers must manually sweep their storage location to get
+    | rid of old sessions from storage. Here are the chances that it will
+    | happen on a given request. By default, the odds are 2 out of 100.
+    |
+    */
+
+    'lottery' => [2, 100],
+
+    /*
+    |--------------------------------------------------------------------------
+    | Session Cookie Name
+    |--------------------------------------------------------------------------
+    |
+    | Here you may change the name of the session cookie that is created by
+    | the framework. Typically, you should not need to change this value
+    | since doing so does not grant a meaningful security improvement.
+    |
+    */
+
+    'cookie' => env(
+        'SESSION_COOKIE',
+        Str::slug((string) env('APP_NAME', 'laravel')).'-session'
+    ),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Session Cookie Path
+    |--------------------------------------------------------------------------
+    |
+    | The session cookie path determines the path for which the cookie will
+    | be regarded as available. Typically, this will be the root path of
+    | your application, but you're free to change this when necessary.
+    |
+    */
+
+    'path' => env('SESSION_PATH', '/'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Session Cookie Domain
+    |--------------------------------------------------------------------------
+    |
+    | This value determines the domain and subdomains the session cookie is
+    | available to. By default, the cookie will be available to the root
+    | domain without subdomains. Typically, this shouldn't be changed.
+    |
+    */
+
+    'domain' => env('SESSION_DOMAIN'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | HTTPS Only Cookies
+    |--------------------------------------------------------------------------
+    |
+    | By setting this option to true, session cookies will only be sent back
+    | to the server if the browser has a HTTPS connection. This will keep
+    | the cookie from being sent to you when it can't be done securely.
+    |
+    */
+
+    'secure' => env('SESSION_SECURE_COOKIE'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | HTTP Access Only
+    |--------------------------------------------------------------------------
+    |
+    | Setting this value to true will prevent JavaScript from accessing the
+    | value of the cookie and the cookie will only be accessible through
+    | the HTTP protocol. It's unlikely you should disable this option.
+    |
+    */
+
+    'http_only' => env('SESSION_HTTP_ONLY', true),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Same-Site Cookies
+    |--------------------------------------------------------------------------
+    |
+    | This option determines how your cookies behave when cross-site requests
+    | take place, and can be used to mitigate CSRF attacks. By default, we
+    | will set this value to "lax" to permit secure cross-site requests.
+    |
+    | See: https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Set-Cookie#samesitesamesite-value
+    |
+    | Supported: "lax", "strict", "none", null
+    |
+    */
+
+    'same_site' => env('SESSION_SAME_SITE', 'lax'),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Partitioned Cookies
+    |--------------------------------------------------------------------------
+    |
+    | Setting this value to true will tie the cookie to the top-level site for
+    | a cross-site context. Partitioned cookies are accepted by the browser
+    | when flagged "secure" and the Same-Site attribute is set to "none".
+    |
+    */
+
+    'partitioned' => env('SESSION_PARTITIONED_COOKIE', false),
+
+    /*
+    |--------------------------------------------------------------------------
+    | Session Serialization
+    |--------------------------------------------------------------------------
+    |
+    | This value controls the serialization strategy for session data, which
+    | is JSON by default. Setting this to "php" allows the storage of PHP
+    | objects in the session but can make an application vulnerable to
+    | "gadget chain" serialization attacks if the APP_KEY is leaked.
+    |
+    | Supported: "json", "php"
+    |
+    */
+
+    'serialization' => 'json',
+
+];
diff --git a/database/.gitignore b/database/.gitignore
new file mode 100644
index 0000000..9b19b93
--- /dev/null
+++ b/database/.gitignore
@@ -0,0 +1 @@
+*.sqlite*
diff --git a/database/factories/UserFactory.php b/database/factories/UserFactory.php
new file mode 100644
index 0000000..c4ceb07
--- /dev/null
+++ b/database/factories/UserFactory.php
@@ -0,0 +1,45 @@
+<?php
+
+namespace Database\Factories;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Factories\Factory;
+use Illuminate\Support\Facades\Hash;
+use Illuminate\Support\Str;
+
+/**
+ * @extends Factory<User>
+ */
+class UserFactory extends Factory
+{
+    /**
+     * The current password being used by the factory.
+     */
+    protected static ?string $password;
+
+    /**
+     * Define the model's default state.
+     *
+     * @return array<string, mixed>
+     */
+    public function definition(): array
+    {
+        return [
+            'name' => fake()->name(),
+            'email' => fake()->unique()->safeEmail(),
+            'email_verified_at' => now(),
+            'password' => static::$password ??= Hash::make('password'),
+            'remember_token' => Str::random(10),
+        ];
+    }
+
+    /**
+     * Indicate that the model's email address should be unverified.
+     */
+    public function unverified(): static
+    {
+        return $this->state(fn (array $attributes) => [
+            'email_verified_at' => null,
+        ]);
+    }
+}
diff --git a/database/migrations/0001_01_01_000000_create_users_table.php b/database/migrations/0001_01_01_000000_create_users_table.php
new file mode 100644
index 0000000..05fb5d9
--- /dev/null
+++ b/database/migrations/0001_01_01_000000_create_users_table.php
@@ -0,0 +1,49 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('users', function (Blueprint $table) {
+            $table->id();
+            $table->string('name');
+            $table->string('email')->unique();
+            $table->timestamp('email_verified_at')->nullable();
+            $table->string('password');
+            $table->rememberToken();
+            $table->timestamps();
+        });
+
+        Schema::create('password_reset_tokens', function (Blueprint $table) {
+            $table->string('email')->primary();
+            $table->string('token');
+            $table->timestamp('created_at')->nullable();
+        });
+
+        Schema::create('sessions', function (Blueprint $table) {
+            $table->string('id')->primary();
+            $table->foreignId('user_id')->nullable()->index();
+            $table->string('ip_address', 45)->nullable();
+            $table->text('user_agent')->nullable();
+            $table->longText('payload');
+            $table->integer('last_activity')->index();
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('users');
+        Schema::dropIfExists('password_reset_tokens');
+        Schema::dropIfExists('sessions');
+    }
+};
diff --git a/database/migrations/0001_01_01_000001_create_cache_table.php b/database/migrations/0001_01_01_000001_create_cache_table.php
new file mode 100644
index 0000000..06dc7a5
--- /dev/null
+++ b/database/migrations/0001_01_01_000001_create_cache_table.php
@@ -0,0 +1,35 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('cache', function (Blueprint $table) {
+            $table->string('key')->primary();
+            $table->mediumText('value');
+            $table->bigInteger('expiration')->index();
+        });
+
+        Schema::create('cache_locks', function (Blueprint $table) {
+            $table->string('key')->primary();
+            $table->string('owner');
+            $table->bigInteger('expiration')->index();
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('cache');
+        Schema::dropIfExists('cache_locks');
+    }
+};
diff --git a/database/migrations/0001_01_01_000002_create_jobs_table.php b/database/migrations/0001_01_01_000002_create_jobs_table.php
new file mode 100644
index 0000000..425e705
--- /dev/null
+++ b/database/migrations/0001_01_01_000002_create_jobs_table.php
@@ -0,0 +1,57 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('jobs', function (Blueprint $table) {
+            $table->id();
+            $table->string('queue')->index();
+            $table->longText('payload');
+            $table->unsignedTinyInteger('attempts');
+            $table->unsignedInteger('reserved_at')->nullable();
+            $table->unsignedInteger('available_at');
+            $table->unsignedInteger('created_at');
+        });
+
+        Schema::create('job_batches', function (Blueprint $table) {
+            $table->string('id')->primary();
+            $table->string('name');
+            $table->integer('total_jobs');
+            $table->integer('pending_jobs');
+            $table->integer('failed_jobs');
+            $table->longText('failed_job_ids');
+            $table->mediumText('options')->nullable();
+            $table->integer('cancelled_at')->nullable();
+            $table->integer('created_at');
+            $table->integer('finished_at')->nullable();
+        });
+
+        Schema::create('failed_jobs', function (Blueprint $table) {
+            $table->id();
+            $table->string('uuid')->unique();
+            $table->text('connection');
+            $table->text('queue');
+            $table->longText('payload');
+            $table->longText('exception');
+            $table->timestamp('failed_at')->useCurrent();
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('jobs');
+        Schema::dropIfExists('job_batches');
+        Schema::dropIfExists('failed_jobs');
+    }
+};
diff --git a/database/migrations/2024_01_01_000001_create_roles_table.php b/database/migrations/2024_01_01_000001_create_roles_table.php
new file mode 100644
index 0000000..ce872a0
--- /dev/null
+++ b/database/migrations/2024_01_01_000001_create_roles_table.php
@@ -0,0 +1,44 @@
+<?php
+// database/migrations/2024_01_01_000001_create_roles_table.php
+// Jadual roles untuk RBAC ringkas — admin, staff, viewer
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('roles', function (Blueprint $table) {
+            $table->id();
+            $table->string('name')->unique(); // admin, staff, viewer
+            $table->string('label');          // Admin Sistem, Kakitangan, Pengguna
+            $table->text('description')->nullable();
+            $table->timestamps();
+        });
+
+        Schema::create('user_roles', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('user_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('role_id')->constrained()->cascadeOnDelete();
+            $table->timestamps();
+            $table->unique(['user_id', 'role_id']);
+        });
+
+        // Tambah kolum role pada users untuk single-role semudah mungkin
+        Schema::table('users', function (Blueprint $table) {
+            $table->string('role')->default('viewer')->after('password');
+            // role: admin | staff | viewer
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::table('users', function (Blueprint $table) {
+            $table->dropColumn('role');
+        });
+        Schema::dropIfExists('user_roles');
+        Schema::dropIfExists('roles');
+    }
+};
diff --git a/database/migrations/2024_01_01_000002_create_categories_table.php b/database/migrations/2024_01_01_000002_create_categories_table.php
new file mode 100644
index 0000000..323087b
--- /dev/null
+++ b/database/migrations/2024_01_01_000002_create_categories_table.php
@@ -0,0 +1,31 @@
+<?php
+// database/migrations/2024_01_01_000002_create_categories_table.php
+// Kategori dokumen — boleh ditambah/diubah/dinyahaktifkan tanpa ubah code
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('categories', function (Blueprint $table) {
+            $table->id();
+            $table->string('name');           // Pelesenan, Cukai, dll.
+            $table->string('slug')->unique(); // pelesenan, cukai, wifi-johor
+            $table->text('description')->nullable();
+            $table->string('color', 10)->default('#6c757d'); // warna badge UI
+            $table->boolean('is_active')->default(true);
+            $table->integer('sort_order')->default(0);
+            $table->foreignId('created_by')->nullable()->constrained('users')->nullOnDelete();
+            $table->timestamps();
+            $table->softDeletes();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('categories');
+    }
+};
diff --git a/database/migrations/2024_01_01_000003_create_documents_table.php b/database/migrations/2024_01_01_000003_create_documents_table.php
new file mode 100644
index 0000000..bf2854e
--- /dev/null
+++ b/database/migrations/2024_01_01_000003_create_documents_table.php
@@ -0,0 +1,40 @@
+<?php
+// database/migrations/2024_01_01_000003_create_documents_table.php
+// Metadata dokumen utama — satu rekod per dokumen (bukan per versi)
+// Setiap dokumen boleh ada banyak versi dalam document_versions
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('documents', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('category_id')->constrained()->restrictOnDelete();
+            $table->string('title');
+            $table->text('description')->nullable();
+            $table->string('status')->default('draft');
+            // status: draft | processing | active | inactive | failed
+            $table->boolean('is_active')->default(false);
+            $table->date('effective_date')->nullable();  // tarikh kuat kuasa
+            $table->date('expiry_date')->nullable();     // tarikh luput (optional)
+            $table->json('tags')->nullable();            // ["lesen", "perniagaan"]
+            $table->string('language', 10)->default('ms');
+            $table->foreignId('created_by')->nullable()->constrained('users')->nullOnDelete();
+            $table->foreignId('updated_by')->nullable()->constrained('users')->nullOnDelete();
+            $table->timestamps();
+            $table->softDeletes();
+
+            $table->index(['category_id', 'is_active']);
+            $table->index('status');
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('documents');
+    }
+};
diff --git a/database/migrations/2024_01_01_000004_create_document_versions_table.php b/database/migrations/2024_01_01_000004_create_document_versions_table.php
new file mode 100644
index 0000000..481030f
--- /dev/null
+++ b/database/migrations/2024_01_01_000004_create_document_versions_table.php
@@ -0,0 +1,44 @@
+<?php
+// database/migrations/2024_01_01_000004_create_document_versions_table.php
+// Setiap upload PDF adalah satu versi baru — versi lama TIDAK dipadam
+// Ini adalah source of truth untuk fail asal
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('document_versions', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('document_id')->constrained()->cascadeOnDelete();
+            $table->unsignedInteger('version_number');   // 1, 2, 3, ...
+            $table->string('original_filename');         // nama fail asal
+            $table->string('stored_path');               // path dalam storage
+            $table->string('mime_type')->default('application/pdf');
+            $table->unsignedBigInteger('file_size');     // dalam bytes
+            $table->string('file_hash', 64)->nullable(); // SHA256 untuk detect duplicate
+            $table->unsignedInteger('page_count')->nullable();
+            $table->string('processing_status')->default('pending');
+            // pending | processing | extracting | chunking | embedding | indexed | failed | extraction_failed
+            $table->text('processing_error')->nullable(); // mesej error jika gagal
+            $table->timestamp('processing_started_at')->nullable();
+            $table->timestamp('processing_completed_at')->nullable();
+            $table->boolean('is_current')->default(false); // hanya satu versi = current
+            $table->text('change_notes')->nullable();      // nota perubahan versi
+            $table->foreignId('uploaded_by')->nullable()->constrained('users')->nullOnDelete();
+            $table->timestamps();
+
+            $table->unique(['document_id', 'version_number']);
+            $table->index(['document_id', 'is_current']);
+            $table->index('processing_status');
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('document_versions');
+    }
+};
diff --git a/database/migrations/2024_01_01_000005_create_document_chunks_table.php b/database/migrations/2024_01_01_000005_create_document_chunks_table.php
new file mode 100644
index 0000000..9d0309f
--- /dev/null
+++ b/database/migrations/2024_01_01_000005_create_document_chunks_table.php
@@ -0,0 +1,40 @@
+<?php
+// database/migrations/2024_01_01_000005_create_document_chunks_table.php
+// Teks yang telah dipecahkan untuk embedding — dikaitkan dengan versi dokumen
+// Teks asal disimpan di sini untuk audit, re-embed, dan preview
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('document_chunks', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('document_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('document_version_id')->constrained()->cascadeOnDelete();
+            $table->unsignedInteger('chunk_index');      // 0, 1, 2, ...
+            $table->unsignedInteger('page_number')->nullable(); // muka surat PDF
+            $table->text('content');                     // teks chunk asal
+            $table->unsignedInteger('token_count')->nullable(); // anggaran token
+            $table->string('section_heading')->nullable(); // heading jika ada
+            $table->string('qdrant_point_id', 36)->nullable()->unique();
+            // UUID simpan di Qdrant — untuk update/delete tepat
+            $table->boolean('is_embedded')->default(false);
+            $table->boolean('is_active')->default(true);
+            $table->timestamp('embedded_at')->nullable();
+            $table->timestamps();
+
+            $table->index(['document_version_id', 'chunk_index']);
+            $table->index(['document_id', 'is_active']);
+            $table->index('qdrant_point_id');
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('document_chunks');
+    }
+};
diff --git a/database/migrations/2024_01_01_000006_create_knowledge_items_table.php b/database/migrations/2024_01_01_000006_create_knowledge_items_table.php
new file mode 100644
index 0000000..4c8cd96
--- /dev/null
+++ b/database/migrations/2024_01_01_000006_create_knowledge_items_table.php
@@ -0,0 +1,44 @@
+<?php
+// database/migrations/2024_01_01_000006_create_knowledge_items_table.php
+// Knowledge items manual — FAQ, Q&A rasmi, polisi ringkas, nota dalaman
+// Ini pelengkap kepada dokumen PDF — admin boleh tambah terus tanpa upload fail
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('knowledge_items', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('category_id')->constrained()->restrictOnDelete();
+            $table->string('item_type');
+            // faq | policy | note | announcement
+            $table->string('title');              // soalan / tajuk polisi
+            $table->text('content');              // jawapan / kandungan penuh
+            $table->text('content_short')->nullable(); // ringkasan (optional)
+            $table->json('tags')->nullable();
+            $table->string('language', 10)->default('ms');
+            $table->date('effective_date')->nullable();
+            $table->date('expiry_date')->nullable();
+            $table->boolean('is_active')->default(true);
+            $table->boolean('is_public')->default(true); // boleh dicari oleh public
+            $table->string('qdrant_point_id', 36)->nullable()->unique();
+            $table->boolean('is_embedded')->default(false);
+            $table->timestamp('embedded_at')->nullable();
+            $table->foreignId('created_by')->nullable()->constrained('users')->nullOnDelete();
+            $table->foreignId('updated_by')->nullable()->constrained('users')->nullOnDelete();
+            $table->timestamps();
+            $table->softDeletes();
+
+            $table->index(['category_id', 'is_active', 'item_type']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('knowledge_items');
+    }
+};
diff --git a/database/migrations/2024_01_01_000007_create_chat_sessions_table.php b/database/migrations/2024_01_01_000007_create_chat_sessions_table.php
new file mode 100644
index 0000000..8acbeae
--- /dev/null
+++ b/database/migrations/2024_01_01_000007_create_chat_sessions_table.php
@@ -0,0 +1,33 @@
+<?php
+// database/migrations/2024_01_01_000007_create_chat_sessions_table.php
+// Sesi perbualan chatbot — satu sesi boleh ada banyak soalan
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('chat_sessions', function (Blueprint $table) {
+            $table->id();
+            $table->string('session_token', 64)->unique(); // untuk public user tanpa login
+            $table->foreignId('user_id')->nullable()->constrained()->nullOnDelete();
+            $table->foreignId('category_id')->nullable()->constrained()->nullOnDelete();
+            // null = soal semua kategori, ada nilai = tapis kategori
+            $table->string('ip_address', 45)->nullable();
+            $table->string('user_agent')->nullable();
+            $table->timestamp('last_activity_at')->nullable();
+            $table->timestamps();
+
+            $table->index(['user_id']);
+            $table->index('last_activity_at');
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('chat_sessions');
+    }
+};
diff --git a/database/migrations/2024_01_01_000008_create_chat_logs_table.php b/database/migrations/2024_01_01_000008_create_chat_logs_table.php
new file mode 100644
index 0000000..cb3b5de
--- /dev/null
+++ b/database/migrations/2024_01_01_000008_create_chat_logs_table.php
@@ -0,0 +1,42 @@
+<?php
+// database/migrations/2024_01_01_000008_create_chat_logs_table.php
+// Log setiap pertanyaan + jawapan AI + sumber yang digunakan
+// Ini penting untuk audit, improve FAQ, dan semak kualiti jawapan
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('chat_logs', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('chat_session_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('user_id')->nullable()->constrained()->nullOnDelete();
+            $table->foreignId('category_id')->nullable()->constrained()->nullOnDelete();
+            $table->text('question');                    // soalan user
+            $table->text('answer');                      // jawapan AI
+            $table->json('sources_used')->nullable();
+            // array of: {type, title, category, page, chunk_id, score}
+            $table->json('context_chunks')->nullable();  // chunk teks yang dihantar ke model
+            $table->string('model_used')->nullable();    // nama model Ollama
+            $table->integer('tokens_used')->nullable();  // anggaran token
+            $table->float('response_time')->nullable();  // masa (saat)
+            $table->boolean('has_answer')->default(true); // false = model tidak tahu
+            $table->boolean('is_flagged')->default(false); // admin flag untuk semak
+            $table->timestamps();
+
+            $table->index(['chat_session_id']);
+            $table->index(['user_id', 'created_at']);
+            $table->index('is_flagged');
+            $table->index('created_at');
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('chat_logs');
+    }
+};
diff --git a/database/migrations/2024_01_01_000009_create_chat_feedbacks_table.php b/database/migrations/2024_01_01_000009_create_chat_feedbacks_table.php
new file mode 100644
index 0000000..60105fe
--- /dev/null
+++ b/database/migrations/2024_01_01_000009_create_chat_feedbacks_table.php
@@ -0,0 +1,37 @@
+<?php
+// database/migrations/2024_01_01_000009_create_chat_feedbacks_table.php
+// Feedback pengguna untuk setiap jawapan AI
+// Admin boleh convert soalan yang gagal dijawab kepada FAQ rasmi
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('chat_feedbacks', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('chat_log_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('user_id')->nullable()->constrained()->nullOnDelete();
+            $table->string('rating');
+            // helpful | not_helpful | partially_helpful
+            $table->text('comment')->nullable();      // komen pembetulan user
+            $table->text('correct_answer')->nullable(); // jawapan betul (dari user)
+            $table->boolean('converted_to_faq')->default(false);
+            $table->foreignId('converted_faq_id')->nullable()->constrained('knowledge_items')->nullOnDelete();
+            $table->foreignId('reviewed_by')->nullable()->constrained('users')->nullOnDelete();
+            $table->timestamp('reviewed_at')->nullable();
+            $table->timestamps();
+
+            $table->index(['chat_log_id']);
+            $table->index(['rating', 'converted_to_faq']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('chat_feedbacks');
+    }
+};
diff --git a/database/migrations/2024_01_01_000010_create_audit_logs_table.php b/database/migrations/2024_01_01_000010_create_audit_logs_table.php
new file mode 100644
index 0000000..760479d
--- /dev/null
+++ b/database/migrations/2024_01_01_000010_create_audit_logs_table.php
@@ -0,0 +1,43 @@
+<?php
+// database/migrations/2024_01_01_000010_create_audit_logs_table.php
+// Audit trail sistem — rekod semua tindakan penting oleh admin/sistem
+// Tidak boleh diubah atau dipadam — append-only log
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('audit_logs', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('user_id')->nullable()->constrained()->nullOnDelete();
+            $table->string('event');
+            // document.uploaded | document.activated | document.deactivated
+            // document.reindexed | document.version_added
+            // knowledge_item.created | knowledge_item.updated | knowledge_item.deactivated
+            // category.created | category.updated
+            // faq.converted_from_feedback
+            // system.reindex_started | system.reindex_completed
+            $table->string('auditable_type')->nullable(); // model class
+            $table->unsignedBigInteger('auditable_id')->nullable();
+            $table->json('old_values')->nullable();     // data sebelum perubahan
+            $table->json('new_values')->nullable();     // data selepas perubahan
+            $table->text('description')->nullable();    // huraian tindakan
+            $table->string('ip_address', 45)->nullable();
+            $table->string('user_agent')->nullable();
+            $table->timestamp('created_at');            // hanya created_at (append-only)
+
+            $table->index(['user_id', 'created_at']);
+            $table->index(['auditable_type', 'auditable_id']);
+            $table->index(['event', 'created_at']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('audit_logs');
+    }
+};
diff --git a/database/migrations/2024_01_01_000011_create_processing_logs_table.php b/database/migrations/2024_01_01_000011_create_processing_logs_table.php
new file mode 100644
index 0000000..5dfbf24
--- /dev/null
+++ b/database/migrations/2024_01_01_000011_create_processing_logs_table.php
@@ -0,0 +1,35 @@
+<?php
+// database/migrations/2024_01_01_000011_create_processing_logs_table.php
+// Log status pemprosesan setiap document_version — untuk debug dan monitoring
+// Berbeza dari audit_logs: ini untuk teknikal, bukan untuk governance
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('processing_logs', function (Blueprint $table) {
+            $table->id();
+            $table->string('processable_type'); // DocumentVersion | KnowledgeItem
+            $table->unsignedBigInteger('processable_id');
+            $table->string('stage');
+            // upload | extract | chunk | embed | qdrant_sync | completed | failed
+            $table->string('status'); // started | completed | failed
+            $table->text('message')->nullable();
+            $table->json('metadata')->nullable(); // data tambahan (chunk count, page count, dsb.)
+            $table->float('duration')->nullable(); // masa dalam saat
+            $table->timestamp('created_at');
+
+            $table->index(['processable_type', 'processable_id']);
+            $table->index(['stage', 'status']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('processing_logs');
+    }
+};
diff --git a/database/migrations/2026_04_08_000001_add_chunk_review_fields_to_document_chunks.php b/database/migrations/2026_04_08_000001_add_chunk_review_fields_to_document_chunks.php
new file mode 100644
index 0000000..9708c0f
--- /dev/null
+++ b/database/migrations/2026_04_08_000001_add_chunk_review_fields_to_document_chunks.php
@@ -0,0 +1,118 @@
+<?php
+
+// database/migrations/2026_04_08_000001_add_chunk_review_fields_to_document_chunks.php
+// Tambah sokongan Chunk Review & Editing:
+//   - Teks berlapis: cleaned_text, final_text (content kekal sebagai raw_text)
+//   - Status enum: chunk_status
+//   - Flags: is_edited, exclude_from_index, needs_reindex
+//   - Split tracking: parent_chunk_id, split_group_id, split_order
+//   - Admin metadata: edited_by, edited_at, last_embedded_at, notes
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::table('document_chunks', function (Blueprint $table) {
+            // === Teks berlapis ===
+            // content sedia ada = raw_text (teks asal extraction — TIDAK PERNAH DIUBAH)
+            $table->longText('cleaned_text')->nullable()->after('content');
+            // Auto-cleaned text — null bermakna tiada cleanup dilakukan
+            $table->longText('final_text')->nullable()->after('cleaned_text');
+            // Teks akhir untuk embedding — null bermakna guna cleaned_text atau content
+
+            // === Status chunk ===
+            // Values: pending, indexed, needs_review, needs_reindex, excluded, superseded, failed_embedding
+            $table->string('chunk_status', 25)->default('pending')->after('final_text');
+
+            // === Admin flags ===
+            $table->boolean('is_edited')->default(false)->after('is_active');
+            // true jika admin pernah edit final_text
+            $table->boolean('exclude_from_index')->default(false)->after('is_edited');
+            // true jika admin kecualikan chunk dari indexing
+            $table->boolean('needs_reindex')->default(false)->after('exclude_from_index');
+            // true jika final_text berubah tapi belum direindex semula
+
+            // === Split tracking ===
+            $table->unsignedBigInteger('parent_chunk_id')->nullable()->after('needs_reindex');
+            // FK ke chunk asal jika ini adalah hasil split
+            $table->foreign('parent_chunk_id')
+                ->references('id')
+                ->on('document_chunks')
+                ->nullOnDelete();
+
+            $table->string('split_group_id', 36)->nullable()->after('parent_chunk_id');
+            // UUID bersama untuk semua siblings dalam satu split operation
+
+            $table->unsignedTinyInteger('split_order')->nullable()->after('split_group_id');
+            // 0, 1, 2... untuk susun atur dalam split group
+
+            // === Admin editing metadata ===
+            $table->unsignedBigInteger('edited_by')->nullable()->after('split_order');
+            $table->foreign('edited_by')
+                ->references('id')
+                ->on('users')
+                ->nullOnDelete();
+
+            $table->timestamp('edited_at')->nullable()->after('edited_by');
+            // Bila admin terakhir kali edit
+
+            $table->timestamp('last_embedded_at')->nullable()->after('edited_at');
+            // Masa embed terkini (berbeza dari embedded_at = masa embed pertama)
+
+            $table->text('notes')->nullable()->after('last_embedded_at');
+            // Nota admin untuk chunk ini
+
+            // === Indexes ===
+            $table->index('chunk_status');
+            $table->index(['document_version_id', 'chunk_status']);
+            $table->index('needs_reindex');
+            $table->index('split_group_id');
+        });
+
+        // Kemaskini chunk_status sedia ada berdasarkan is_embedded dan is_active
+        DB::statement("
+            UPDATE document_chunks
+            SET
+                chunk_status = CASE
+                    WHEN is_active = 0 THEN 'excluded'
+                    WHEN is_embedded = 1 AND is_active = 1 THEN 'indexed'
+                    ELSE 'pending'
+                END,
+                last_embedded_at = embedded_at
+        ");
+    }
+
+    public function down(): void
+    {
+        Schema::table('document_chunks', function (Blueprint $table) {
+            $table->dropForeign(['parent_chunk_id']);
+            $table->dropForeign(['edited_by']);
+
+            $table->dropIndex(['chunk_status']);
+            $table->dropIndex(['document_version_id', 'chunk_status']);
+            $table->dropIndex(['needs_reindex']);
+            $table->dropIndex(['split_group_id']);
+
+            $table->dropColumn([
+                'cleaned_text',
+                'final_text',
+                'chunk_status',
+                'is_edited',
+                'exclude_from_index',
+                'needs_reindex',
+                'parent_chunk_id',
+                'split_group_id',
+                'split_order',
+                'edited_by',
+                'edited_at',
+                'last_embedded_at',
+                'notes',
+            ]);
+        });
+    }
+};
diff --git a/database/migrations/2026_04_08_000002_create_chunk_audits_table.php b/database/migrations/2026_04_08_000002_create_chunk_audits_table.php
new file mode 100644
index 0000000..749305b
--- /dev/null
+++ b/database/migrations/2026_04_08_000002_create_chunk_audits_table.php
@@ -0,0 +1,63 @@
+<?php
+
+// database/migrations/2026_04_08_000002_create_chunk_audits_table.php
+// Audit trail khusus untuk operasi chunk:
+//   edit_final_text, exclude, include, reindex, split_parent, split_child
+//
+// Berbeza dari audit_logs: chunk_audits simpan perubahan teks sebenar (old/new final_text)
+// yang terlalu besar untuk disimpan dalam kolum JSON audit_logs.
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('chunk_audits', function (Blueprint $table) {
+            $table->id();
+
+            $table->foreignId('document_chunk_id')
+                ->constrained('document_chunks')
+                ->cascadeOnDelete();
+
+            $table->foreignId('user_id')
+                ->nullable()
+                ->constrained('users')
+                ->nullOnDelete();
+
+            $table->string('operation', 30);
+            // 'edit_final_text' | 'exclude' | 'include' | 'reindex'
+            // | 'split_parent' | 'split_child'
+
+            // Perubahan teks (boleh null jika operasi bukan edit teks)
+            $table->longText('old_final_text')->nullable();
+            $table->longText('new_final_text')->nullable();
+
+            // Perubahan status
+            $table->string('old_status', 25)->nullable();
+            $table->string('new_status', 25)->nullable();
+
+            // Metadata tambahan (parent_chunk_id, split_group_id, bilangan segmen, dll.)
+            $table->json('metadata')->nullable();
+
+            $table->text('notes')->nullable();
+            // Nota admin yang dimasukkan semasa operasi
+
+            $table->string('ip_address', 45)->nullable();
+
+            // Append-only — hanya created_at, tiada updated_at
+            $table->timestamp('created_at')->useCurrent();
+
+            $table->index(['document_chunk_id', 'created_at']);
+            $table->index('operation');
+            $table->index('user_id');
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('chunk_audits');
+    }
+};
diff --git a/database/seeders/CategorySeeder.php b/database/seeders/CategorySeeder.php
new file mode 100644
index 0000000..38aabf4
--- /dev/null
+++ b/database/seeders/CategorySeeder.php
@@ -0,0 +1,78 @@
+<?php
+
+namespace Database\Seeders;
+
+use App\Models\Category;
+use Illuminate\Database\Seeder;
+
+class CategorySeeder extends Seeder
+{
+    /**
+     * Kategori awal mengikut keperluan sistem.
+     * Kategori boleh ditambah, diubah, atau dinyahaktifkan
+     * melalui admin panel tanpa perlu ubah code.
+     */
+    public function run(): void
+    {
+        $categories = [
+            [
+                'name'        => 'Pelesenan',
+                'slug'        => 'pelesenan',
+                'description' => 'Maklumat berkaitan lesen perniagaan, lesen premis, dan kelulusan berkaitan.',
+                'color'       => '#3b82f6', // biru
+                'sort_order'  => 1,
+            ],
+            [
+                'name'        => 'Cukai',
+                'slug'        => 'cukai',
+                'description' => 'Maklumat berkaitan cukai taksiran, cukai pintu, dan bayaran berkaitan harta.',
+                'color'       => '#10b981', // hijau
+                'sort_order'  => 2,
+            ],
+            [
+                'name'        => 'WiFi Johor',
+                'slug'        => 'wifi-johor',
+                'description' => 'Maklumat dan panduan penggunaan WiFi Johor di kawasan awam.',
+                'color'       => '#6366f1', // ungu
+                'sort_order'  => 3,
+            ],
+            [
+                'name'        => 'Permohonan Permit Sementara',
+                'slug'        => 'permohonan-permit-sementara',
+                'description' => 'Maklumat berkaitan permit sementara untuk aktiviti, acara, atau pembinaan.',
+                'color'       => '#f59e0b', // kuning
+                'sort_order'  => 4,
+            ],
+            [
+                'name'        => 'Penguatkuasaan',
+                'slug'        => 'penguatkuasaan',
+                'description' => 'Maklumat berkaitan tindakan penguatkuasaan, kompaun, dan prosedur aduan.',
+                'color'       => '#ef4444', // merah
+                'sort_order'  => 5,
+            ],
+            [
+                'name'        => 'Sewaan Gerai Majlis',
+                'slug'        => 'sewaan-gerai-majlis',
+                'description' => 'Maklumat berkaitan sewaan gerai, premis, dan kemudahan majlis.',
+                'color'       => '#14b8a6', // teal
+                'sort_order'  => 6,
+            ],
+            [
+                'name'        => 'Lain-lain',
+                'slug'        => 'lain-lain',
+                'description' => 'Soalan umum dan maklumat yang tidak termasuk dalam kategori khusus.',
+                'color'       => '#6b7280', // kelabu
+                'sort_order'  => 99,
+            ],
+        ];
+
+        foreach ($categories as $data) {
+            Category::updateOrCreate(
+                ['slug' => $data['slug']],
+                array_merge($data, ['is_active' => true])
+            );
+        }
+
+        $this->command->info('✓ ' . count($categories) . ' kategori berjaya dibuat/dikemaskini.');
+    }
+}
diff --git a/database/seeders/DatabaseSeeder.php b/database/seeders/DatabaseSeeder.php
new file mode 100644
index 0000000..1bf5c9d
--- /dev/null
+++ b/database/seeders/DatabaseSeeder.php
@@ -0,0 +1,17 @@
+<?php
+
+namespace Database\Seeders;
+
+use Illuminate\Database\Seeder;
+
+class DatabaseSeeder extends Seeder
+{
+    public function run(): void
+    {
+        $this->call([
+            UserSeeder::class,
+            CategorySeeder::class,
+            KnowledgeItemSeeder::class,
+        ]);
+    }
+}
diff --git a/database/seeders/KnowledgeItemSeeder.php b/database/seeders/KnowledgeItemSeeder.php
new file mode 100644
index 0000000..dbe525f
--- /dev/null
+++ b/database/seeders/KnowledgeItemSeeder.php
@@ -0,0 +1,156 @@
+<?php
+
+namespace Database\Seeders;
+
+use App\Models\Category;
+use App\Models\KnowledgeItem;
+use Illuminate\Database\Seeder;
+
+class KnowledgeItemSeeder extends Seeder
+{
+    /**
+     * Sample FAQ untuk development dan demo awal.
+     * Data ini bukan fakta sebenar — untuk tujuan ujian sahaja.
+     */
+    public function run(): void
+    {
+        $items = [
+            // ── Pelesenan ─────────────────────────────────────────────────
+            [
+                'category_slug' => 'pelesenan',
+                'item_type'     => KnowledgeItem::TYPE_FAQ,
+                'title'         => 'Apakah dokumen yang diperlukan untuk memohon lesen perniagaan baru?',
+                'content'       => "Untuk memohon lesen perniagaan baru, pemohon perlu menyediakan dokumen berikut:\n\n" .
+                                   "1. Salinan kad pengenalan pemohon (MyKad)\n" .
+                                   "2. Borang permohonan yang telah dilengkapkan\n" .
+                                   "3. Salinan geran tanah atau perjanjian sewaan premis\n" .
+                                   "4. Pelan lantai premis perniagaan\n" .
+                                   "5. Sijil pendaftaran perniagaan (SSM)\n" .
+                                   "6. Gambar premis dari dalam dan luar\n\n" .
+                                   "Sila hubungi Bahagian Pelesenan untuk maklumat lanjut.",
+                'tags'          => ['lesen', 'perniagaan', 'permohonan', 'dokumen'],
+                'is_active'     => true,
+            ],
+            [
+                'category_slug' => 'pelesenan',
+                'item_type'     => KnowledgeItem::TYPE_FAQ,
+                'title'         => 'Berapa lama masa yang diperlukan untuk kelulusan lesen perniagaan?',
+                'content'       => "Proses kelulusan lesen perniagaan biasanya mengambil masa 14 hingga 30 hari bekerja " .
+                                   "bergantung kepada jenis lesen dan kelengkapan dokumen yang dikemukakan.\n\n" .
+                                   "Pemohon boleh semak status permohonan melalui kaunter Bahagian Pelesenan atau " .
+                                   "menghubungi talian hotline kami.",
+                'tags'          => ['lesen', 'tempoh', 'kelulusan'],
+                'is_active'     => true,
+            ],
+
+            // ── Cukai ─────────────────────────────────────────────────────
+            [
+                'category_slug' => 'cukai',
+                'item_type'     => KnowledgeItem::TYPE_FAQ,
+                'title'         => 'Bila tarikh akhir pembayaran cukai taksiran?',
+                'content'       => "Cukai taksiran perlu dibayar dalam dua penggal:\n\n" .
+                                   "• Penggal pertama: 28 Februari setiap tahun\n" .
+                                   "• Penggal kedua: 31 Ogos setiap tahun\n\n" .
+                                   "Bayaran lewat akan dikenakan denda atau caj penalti. " .
+                                   "Pembayaran boleh dibuat di kaunter, atas talian, atau melalui bank.",
+                'tags'          => ['cukai', 'taksiran', 'tarikh', 'bayaran'],
+                'is_active'     => true,
+            ],
+
+            // ── WiFi Johor ────────────────────────────────────────────────
+            [
+                'category_slug' => 'wifi-johor',
+                'item_type'     => KnowledgeItem::TYPE_FAQ,
+                'title'         => 'Bagaimana cara untuk sambung ke WiFi Johor?',
+                'content'       => "Cara menyambung ke WiFi Johor:\n\n" .
+                                   "1. Hidupkan WiFi pada peranti anda\n" .
+                                   "2. Pilih rangkaian 'WiFi Johor' atau 'WiFiJohor'\n" .
+                                   "3. Buka pelayar web — halaman log masuk akan muncul\n" .
+                                   "4. Daftar menggunakan nombor telefon atau e-mel\n" .
+                                   "5. Masukkan OTP yang diterima\n" .
+                                   "6. Anda kini boleh menggunakan internet percuma\n\n" .
+                                   "WiFi Johor tersedia di taman awam, perpustakaan, dan bangunan kerajaan terpilih.",
+                'tags'          => ['wifi', 'johor', 'internet', 'sambung'],
+                'is_active'     => true,
+            ],
+
+            // ── Penguatkuasaan ────────────────────────────────────────────
+            [
+                'category_slug' => 'penguatkuasaan',
+                'item_type'     => KnowledgeItem::TYPE_FAQ,
+                'title'         => 'Bagaimana cara untuk membuat aduan berkaitan penguatkuasaan?',
+                'content'       => "Aduan berkaitan penguatkuasaan boleh dibuat melalui cara berikut:\n\n" .
+                                   "1. Kaunter aduan di Jabatan Penguatkuasaan\n" .
+                                   "2. Hotline: 07-XXX XXXX (Isnin-Jumaat, 8pagi-5ptg)\n" .
+                                   "3. E-mel: penguatkuasaan@majlis.gov.my\n" .
+                                   "4. Sistem aduan atas talian\n\n" .
+                                   "Sertakan maklumat berikut dalam aduan:\n" .
+                                   "• Nama dan nombor telefon pengadu\n" .
+                                   "• Lokasi kejadian\n" .
+                                   "• Tarikh dan masa kejadian\n" .
+                                   "• Penerangan ringkas masalah",
+                'tags'          => ['aduan', 'penguatkuasaan', 'prosedur'],
+                'is_active'     => true,
+            ],
+
+            // ── Sewaan Gerai ──────────────────────────────────────────────
+            [
+                'category_slug' => 'sewaan-gerai-majlis',
+                'item_type'     => KnowledgeItem::TYPE_FAQ,
+                'title'         => 'Apakah syarat untuk menyewa gerai majlis?',
+                'content'       => "Syarat-syarat untuk menyewa gerai majlis:\n\n" .
+                                   "1. Pemohon mestilah warganegara Malaysia\n" .
+                                   "2. Berumur 18 tahun ke atas\n" .
+                                   "3. Tiada tunggakan dengan pihak majlis\n" .
+                                   "4. Mempunyai lesen perniagaan yang sah (jika berniaga)\n" .
+                                   "5. Menandatangani perjanjian sewaan\n\n" .
+                                   "Kadar sewa bergantung kepada lokasi dan jenis gerai. " .
+                                   "Sila rujuk jadual kadar sewa yang terkini di kaunter.",
+                'tags'          => ['gerai', 'sewa', 'syarat', 'permohonan'],
+                'is_active'     => true,
+            ],
+
+            // ── Lain-lain ─────────────────────────────────────────────────
+            [
+                'category_slug' => 'lain-lain',
+                'item_type'     => KnowledgeItem::TYPE_FAQ,
+                'title'         => 'Apakah waktu operasi pejabat majlis?',
+                'content'       => "Waktu operasi pejabat majlis adalah seperti berikut:\n\n" .
+                                   "• Isnin – Khamis: 8:00 pagi – 5:00 petang\n" .
+                                   "• Jumaat: 8:00 pagi – 12:00 tengah hari (tutup 12:15 – 2:45 ptg)\n" .
+                                   "• Sabtu, Ahad, dan Cuti Umum: Tutup\n\n" .
+                                   "Perkhidmatan kaunter ditutup 15 minit sebelum masa tutup pejabat.",
+                'tags'          => ['waktu', 'operasi', 'pejabat', 'jadual'],
+                'is_active'     => true,
+            ],
+        ];
+
+        $count = 0;
+        foreach ($items as $data) {
+            $slug = $data['category_slug'];
+            unset($data['category_slug']);
+
+            $category = Category::where('slug', $slug)->first();
+            if (!$category) {
+                $this->command->warn("  Kategori '{$slug}' tidak dijumpai. Skip.");
+                continue;
+            }
+
+            KnowledgeItem::updateOrCreate(
+                [
+                    'category_id' => $category->id,
+                    'title'       => $data['title'],
+                ],
+                array_merge($data, [
+                    'category_id' => $category->id,
+                    'language'    => 'ms',
+                    'is_public'   => true,
+                ])
+            );
+
+            $count++;
+        }
+
+        $this->command->info("✓ {$count} knowledge items (sample FAQ) berjaya dibuat.");
+    }
+}
diff --git a/database/seeders/UserSeeder.php b/database/seeders/UserSeeder.php
new file mode 100644
index 0000000..3bbeb1c
--- /dev/null
+++ b/database/seeders/UserSeeder.php
@@ -0,0 +1,42 @@
+<?php
+
+namespace Database\Seeders;
+
+use App\Models\User;
+use Illuminate\Database\Seeder;
+use Illuminate\Support\Facades\Hash;
+
+class UserSeeder extends Seeder
+{
+    /**
+     * Buat pengguna awal untuk development.
+     * JANGAN guna kata laluan ini dalam production.
+     */
+    public function run(): void
+    {
+        // Admin
+        User::updateOrCreate(
+            ['email' => 'admin@example.com'],
+            [
+                'name'     => 'Admin Sistem',
+                'password' => Hash::make('password'),
+                'role'     => User::ROLE_ADMIN,
+            ]
+        );
+
+        // Staff
+        User::updateOrCreate(
+            ['email' => 'staff@example.com'],
+            [
+                'name'     => 'Kakitangan',
+                'password' => Hash::make('password'),
+                'role'     => User::ROLE_STAFF,
+            ]
+        );
+
+        $this->command->info('✓ 2 pengguna awal berjaya dibuat.');
+        $this->command->warn('  Admin: admin@example.com / password');
+        $this->command->warn('  Staff: staff@example.com / password');
+        $this->command->warn('  TUKAR KATA LALUAN SEBELUM DEPLOY KE PRODUCTION!');
+    }
+}
diff --git a/package.json b/package.json
new file mode 100644
index 0000000..d2456d5
--- /dev/null
+++ b/package.json
@@ -0,0 +1,17 @@
+{
+    "$schema": "https://www.schemastore.org/package.json",
+    "private": true,
+    "type": "module",
+    "scripts": {
+        "build": "vite build",
+        "dev": "vite"
+    },
+    "devDependencies": {
+        "@tailwindcss/vite": "^4.0.0",
+        "axios": ">=1.11.0 <=1.14.0",
+        "concurrently": "^9.0.1",
+        "laravel-vite-plugin": "^3.0.0",
+        "tailwindcss": "^4.0.0",
+        "vite": "^8.0.0"
+    }
+}
diff --git a/phpunit.xml b/phpunit.xml
new file mode 100644
index 0000000..e7f0a48
--- /dev/null
+++ b/phpunit.xml
@@ -0,0 +1,36 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<phpunit xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+         xsi:noNamespaceSchemaLocation="vendor/phpunit/phpunit/phpunit.xsd"
+         bootstrap="vendor/autoload.php"
+         colors="true"
+>
+    <testsuites>
+        <testsuite name="Unit">
+            <directory>tests/Unit</directory>
+        </testsuite>
+        <testsuite name="Feature">
+            <directory>tests/Feature</directory>
+        </testsuite>
+    </testsuites>
+    <source>
+        <include>
+            <directory>app</directory>
+        </include>
+    </source>
+    <php>
+        <env name="APP_ENV" value="testing"/>
+        <env name="APP_MAINTENANCE_DRIVER" value="file"/>
+        <env name="BCRYPT_ROUNDS" value="4"/>
+        <env name="BROADCAST_CONNECTION" value="null"/>
+        <env name="CACHE_STORE" value="array"/>
+        <env name="DB_CONNECTION" value="sqlite"/>
+        <env name="DB_DATABASE" value=":memory:"/>
+        <env name="DB_URL" value=""/>
+        <env name="MAIL_MAILER" value="array"/>
+        <env name="QUEUE_CONNECTION" value="sync"/>
+        <env name="SESSION_DRIVER" value="array"/>
+        <env name="PULSE_ENABLED" value="false"/>
+        <env name="TELESCOPE_ENABLED" value="false"/>
+        <env name="NIGHTWATCH_ENABLED" value="false"/>
+    </php>
+</phpunit>
diff --git a/public/.htaccess b/public/.htaccess
new file mode 100644
index 0000000..b574a59
--- /dev/null
+++ b/public/.htaccess
@@ -0,0 +1,25 @@
+<IfModule mod_rewrite.c>
+    <IfModule mod_negotiation.c>
+        Options -MultiViews -Indexes
+    </IfModule>
+
+    RewriteEngine On
+
+    # Handle Authorization Header
+    RewriteCond %{HTTP:Authorization} .
+    RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
+
+    # Handle X-XSRF-Token Header
+    RewriteCond %{HTTP:x-xsrf-token} .
+    RewriteRule .* - [E=HTTP_X_XSRF_TOKEN:%{HTTP:X-XSRF-Token}]
+
+    # Redirect Trailing Slashes If Not A Folder...
+    RewriteCond %{REQUEST_FILENAME} !-d
+    RewriteCond %{REQUEST_URI} (.+)/$
+    RewriteRule ^ %1 [L,R=301]
+
+    # Send Requests To Front Controller...
+    RewriteCond %{REQUEST_FILENAME} !-d
+    RewriteCond %{REQUEST_FILENAME} !-f
+    RewriteRule ^ index.php [L]
+</IfModule>
diff --git a/public/favicon.ico b/public/favicon.ico
new file mode 100644
index 0000000..e69de29
diff --git a/public/index.php b/public/index.php
new file mode 100644
index 0000000..ee8f07e
--- /dev/null
+++ b/public/index.php
@@ -0,0 +1,20 @@
+<?php
+
+use Illuminate\Foundation\Application;
+use Illuminate\Http\Request;
+
+define('LARAVEL_START', microtime(true));
+
+// Determine if the application is in maintenance mode...
+if (file_exists($maintenance = __DIR__.'/../storage/framework/maintenance.php')) {
+    require $maintenance;
+}
+
+// Register the Composer autoloader...
+require __DIR__.'/../vendor/autoload.php';
+
+// Bootstrap Laravel and handle the request...
+/** @var Application $app */
+$app = require_once __DIR__.'/../bootstrap/app.php';
+
+$app->handleRequest(Request::capture());
diff --git a/public/robots.txt b/public/robots.txt
new file mode 100644
index 0000000..eb05362
--- /dev/null
+++ b/public/robots.txt
@@ -0,0 +1,2 @@
+User-agent: *
+Disallow:
diff --git a/resources/css/app.css b/resources/css/app.css
new file mode 100644
index 0000000..3e6abea
--- /dev/null
+++ b/resources/css/app.css
@@ -0,0 +1,11 @@
+@import 'tailwindcss';
+
+@source '../../vendor/laravel/framework/src/Illuminate/Pagination/resources/views/*.blade.php';
+@source '../../storage/framework/views/*.php';
+@source '../**/*.blade.php';
+@source '../**/*.js';
+
+@theme {
+    --font-sans: 'Instrument Sans', ui-sans-serif, system-ui, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji',
+        'Segoe UI Symbol', 'Noto Color Emoji';
+}
diff --git a/resources/js/app.js b/resources/js/app.js
new file mode 100644
index 0000000..e59d6a0
--- /dev/null
+++ b/resources/js/app.js
@@ -0,0 +1 @@
+import './bootstrap';
diff --git a/resources/js/bootstrap.js b/resources/js/bootstrap.js
new file mode 100644
index 0000000..5f1390b
--- /dev/null
+++ b/resources/js/bootstrap.js
@@ -0,0 +1,4 @@
+import axios from 'axios';
+window.axios = axios;
+
+window.axios.defaults.headers.common['X-Requested-With'] = 'XMLHttpRequest';
diff --git a/resources/views/admin/audit-logs/index.blade.php b/resources/views/admin/audit-logs/index.blade.php
new file mode 100644
index 0000000..f7d58a5
--- /dev/null
+++ b/resources/views/admin/audit-logs/index.blade.php
@@ -0,0 +1,100 @@
+@extends('layouts.admin')
+
+@section('title', 'Log Audit')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item active">Log Audit</li>
+@endsection
+
+@section('content')
+<div class="d-flex align-items-center justify-content-between mb-4">
+    <h4 class="mb-0 fw-bold">Log Audit Sistem</h4>
+    <small class="text-muted">Log tidak boleh diubah atau dipadam</small>
+</div>
+
+{{-- Filter --}}
+<div class="card border-0 shadow-sm mb-4">
+    <div class="card-body py-3">
+        <form method="GET" class="row g-2 align-items-end">
+            <div class="col-md-3">
+                <select name="event" class="form-select form-select-sm">
+                    <option value="">Semua Event</option>
+                    @foreach($eventTypes as $event)
+                        <option value="{{ $event }}" {{ request('event') == $event ? 'selected' : '' }}>
+                            {{ $event }}
+                        </option>
+                    @endforeach
+                </select>
+            </div>
+            <div class="col-md-2">
+                <input type="date" name="date_from" class="form-control form-control-sm"
+                       value="{{ request('date_from') }}" placeholder="Dari">
+            </div>
+            <div class="col-md-2">
+                <input type="date" name="date_to" class="form-control form-control-sm"
+                       value="{{ request('date_to') }}" placeholder="Hingga">
+            </div>
+            <div class="col-auto">
+                <button type="submit" class="btn btn-sm btn-outline-secondary">
+                    <i class="bi bi-search me-1"></i>Tapis
+                </button>
+            </div>
+        </form>
+    </div>
+</div>
+
+<div class="card border-0 shadow-sm">
+    <div class="table-responsive">
+        <table class="table table-hover align-middle mb-0">
+            <thead class="table-light">
+                <tr>
+                    <th class="ps-3">Event</th>
+                    <th>Deskripsi</th>
+                    <th>Pengguna</th>
+                    <th>IP</th>
+                    <th>Tarikh</th>
+                    <th class="text-end pe-3">Detail</th>
+                </tr>
+            </thead>
+            <tbody>
+                @forelse($logs as $log)
+                <tr>
+                    <td class="ps-3">
+                        <code class="small" style="font-size:.75rem">{{ $log->event }}</code>
+                    </td>
+                    <td>
+                        <small>{{ $log->description ?? '—' }}</small>
+                    </td>
+                    <td>
+                        <small>{{ $log->user?->name ?? 'Sistem' }}</small>
+                    </td>
+                    <td>
+                        <small class="text-muted">{{ $log->ip_address ?? '—' }}</small>
+                    </td>
+                    <td>
+                        <small class="text-muted" title="{{ $log->created_at->format('d/m/Y H:i:s') }}">
+                            {{ $log->created_at->diffForHumans() }}
+                        </small>
+                    </td>
+                    <td class="text-end pe-3">
+                        <a href="{{ route('admin.audit-logs.show', $log) }}"
+                           class="btn btn-sm btn-outline-secondary">
+                            <i class="bi bi-info-circle"></i>
+                        </a>
+                    </td>
+                </tr>
+                @empty
+                <tr>
+                    <td colspan="6" class="text-center text-muted py-5">Tiada log ditemui.</td>
+                </tr>
+                @endforelse
+            </tbody>
+        </table>
+    </div>
+    @if($logs->hasPages())
+    <div class="card-footer bg-white border-top py-3">
+        {{ $logs->links() }}
+    </div>
+    @endif
+</div>
+@endsection
diff --git a/resources/views/admin/audit-logs/show.blade.php b/resources/views/admin/audit-logs/show.blade.php
new file mode 100644
index 0000000..52ac868
--- /dev/null
+++ b/resources/views/admin/audit-logs/show.blade.php
@@ -0,0 +1,57 @@
+@extends('layouts.admin')
+
+@section('title', 'Log Audit Detail')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.audit-logs.index') }}">Log Audit</a></li>
+    <li class="breadcrumb-item active">#{{ $auditLog->id }}</li>
+@endsection
+
+@section('content')
+<div class="row justify-content-center">
+    <div class="col-lg-8">
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom">
+                <h6 class="mb-0 fw-semibold">Log Audit #{{ $auditLog->id }}</h6>
+            </div>
+            <div class="card-body">
+                <dl class="row">
+                    <dt class="col-3 text-muted">Event</dt>
+                    <dd class="col-9"><code>{{ $auditLog->event }}</code></dd>
+
+                    <dt class="col-3 text-muted">Deskripsi</dt>
+                    <dd class="col-9">{{ $auditLog->description ?? '—' }}</dd>
+
+                    <dt class="col-3 text-muted">Pengguna</dt>
+                    <dd class="col-9">{{ $auditLog->user?->name ?? 'Sistem' }}</dd>
+
+                    <dt class="col-3 text-muted">IP</dt>
+                    <dd class="col-9">{{ $auditLog->ip_address ?? '—' }}</dd>
+
+                    <dt class="col-3 text-muted">Tarikh</dt>
+                    <dd class="col-9">{{ $auditLog->created_at->format('d/m/Y H:i:s') }}</dd>
+
+                    @if($auditLog->auditable_type)
+                    <dt class="col-3 text-muted">Model</dt>
+                    <dd class="col-9"><code>{{ class_basename($auditLog->auditable_type) }} #{{ $auditLog->auditable_id }}</code></dd>
+                    @endif
+                </dl>
+
+                @if($auditLog->old_values)
+                <div class="mt-3">
+                    <label class="text-muted small fw-semibold text-uppercase" style="font-size:.7rem">Nilai Lama</label>
+                    <pre class="bg-light rounded p-2 mt-1 small">{{ json_encode($auditLog->old_values, JSON_PRETTY_PRINT | JSON_UNESCAPED_UNICODE) }}</pre>
+                </div>
+                @endif
+
+                @if($auditLog->new_values)
+                <div class="mt-3">
+                    <label class="text-muted small fw-semibold text-uppercase" style="font-size:.7rem">Nilai Baru</label>
+                    <pre class="bg-light rounded p-2 mt-1 small">{{ json_encode($auditLog->new_values, JSON_PRETTY_PRINT | JSON_UNESCAPED_UNICODE) }}</pre>
+                </div>
+                @endif
+            </div>
+        </div>
+    </div>
+</div>
+@endsection
diff --git a/resources/views/admin/categories/_form.blade.php b/resources/views/admin/categories/_form.blade.php
new file mode 100644
index 0000000..317928f
--- /dev/null
+++ b/resources/views/admin/categories/_form.blade.php
@@ -0,0 +1,59 @@
+{{-- Partial form untuk create dan edit kategori --}}
+<div class="row g-3">
+    <div class="col-12">
+        <label class="form-label fw-semibold">Nama Kategori <span class="text-danger">*</span></label>
+        <input type="text" name="name" class="form-control @error('name') is-invalid @enderror"
+               value="{{ old('name', $category->name ?? '') }}" required
+               placeholder="Contoh: Pelesenan">
+        @error('name')<div class="invalid-feedback">{{ $message }}</div>@enderror
+    </div>
+
+    <div class="col-12">
+        <label class="form-label fw-semibold">Slug</label>
+        <input type="text" name="slug" class="form-control @error('slug') is-invalid @enderror"
+               value="{{ old('slug', $category->slug ?? '') }}"
+               placeholder="Auto-generated jika kosong (contoh: pelesenan)">
+        <div class="form-text">Huruf kecil, angka, dan tanda (-) sahaja. Digunakan untuk URL.</div>
+        @error('slug')<div class="invalid-feedback">{{ $message }}</div>@enderror
+    </div>
+
+    <div class="col-12">
+        <label class="form-label fw-semibold">Deskripsi</label>
+        <textarea name="description" class="form-control" rows="2"
+                  placeholder="Huraian ringkas tentang kategori ini...">{{ old('description', $category->description ?? '') }}</textarea>
+    </div>
+
+    <div class="col-md-6">
+        <label class="form-label fw-semibold">Warna</label>
+        <div class="input-group">
+            <input type="color" name="color" class="form-control form-control-color"
+                   value="{{ old('color', $category->color ?? '#6c757d') }}" style="width:50px">
+            <input type="text" class="form-control" id="colorText"
+                   value="{{ old('color', $category->color ?? '#6c757d') }}"
+                   placeholder="#6c757d" readonly>
+        </div>
+    </div>
+
+    <div class="col-md-6">
+        <label class="form-label fw-semibold">Urutan Paparan</label>
+        <input type="number" name="sort_order" class="form-control"
+               value="{{ old('sort_order', $category->sort_order ?? 0) }}" min="0">
+    </div>
+
+    <div class="col-12">
+        <div class="form-check form-switch">
+            <input type="hidden" name="is_active" value="0">
+            <input class="form-check-input" type="checkbox" name="is_active" value="1"
+                   id="isActive" {{ old('is_active', $category->is_active ?? true) ? 'checked' : '' }}>
+            <label class="form-check-label" for="isActive">Kategori Aktif</label>
+        </div>
+    </div>
+</div>
+
+@push('scripts')
+<script>
+$('input[type="color"]').on('input', function() {
+    $('#colorText').val($(this).val());
+});
+</script>
+@endpush
diff --git a/resources/views/admin/categories/create.blade.php b/resources/views/admin/categories/create.blade.php
new file mode 100644
index 0000000..69eb4e6
--- /dev/null
+++ b/resources/views/admin/categories/create.blade.php
@@ -0,0 +1,32 @@
+@extends('layouts.admin')
+
+@section('title', 'Tambah Kategori')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.categories.index') }}">Kategori</a></li>
+    <li class="breadcrumb-item active">Tambah</li>
+@endsection
+
+@section('content')
+<div class="row justify-content-center">
+    <div class="col-lg-6">
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom">
+                <h5 class="mb-0 fw-bold"><i class="bi bi-folder-plus me-2"></i>Tambah Kategori Baru</h5>
+            </div>
+            <div class="card-body p-4">
+                <form method="POST" action="{{ route('admin.categories.store') }}">
+                    @csrf
+                    @include('admin.categories._form')
+                    <div class="d-flex gap-2 mt-4 pt-3 border-top">
+                        <button type="submit" class="btn btn-primary">
+                            <i class="bi bi-save me-1"></i>Simpan
+                        </button>
+                        <a href="{{ route('admin.categories.index') }}" class="btn btn-outline-secondary">Batal</a>
+                    </div>
+                </form>
+            </div>
+        </div>
+    </div>
+</div>
+@endsection
diff --git a/resources/views/admin/categories/edit.blade.php b/resources/views/admin/categories/edit.blade.php
new file mode 100644
index 0000000..0376660
--- /dev/null
+++ b/resources/views/admin/categories/edit.blade.php
@@ -0,0 +1,32 @@
+@extends('layouts.admin')
+
+@section('title', 'Edit Kategori')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.categories.index') }}">Kategori</a></li>
+    <li class="breadcrumb-item active">Edit</li>
+@endsection
+
+@section('content')
+<div class="row justify-content-center">
+    <div class="col-lg-6">
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom">
+                <h5 class="mb-0 fw-bold"><i class="bi bi-pencil me-2"></i>Edit Kategori: {{ $category->name }}</h5>
+            </div>
+            <div class="card-body p-4">
+                <form method="POST" action="{{ route('admin.categories.update', $category) }}">
+                    @csrf @method('PUT')
+                    @include('admin.categories._form')
+                    <div class="d-flex gap-2 mt-4 pt-3 border-top">
+                        <button type="submit" class="btn btn-primary">
+                            <i class="bi bi-save me-1"></i>Kemaskini
+                        </button>
+                        <a href="{{ route('admin.categories.index') }}" class="btn btn-outline-secondary">Batal</a>
+                    </div>
+                </form>
+            </div>
+        </div>
+    </div>
+</div>
+@endsection
diff --git a/resources/views/admin/categories/index.blade.php b/resources/views/admin/categories/index.blade.php
new file mode 100644
index 0000000..44faaf0
--- /dev/null
+++ b/resources/views/admin/categories/index.blade.php
@@ -0,0 +1,101 @@
+@extends('layouts.admin')
+
+@section('title', 'Kategori')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item active">Kategori</li>
+@endsection
+
+@section('content')
+<div class="d-flex align-items-center justify-content-between mb-4">
+    <h4 class="mb-0 fw-bold">Pengurusan Kategori</h4>
+    <a href="{{ route('admin.categories.create') }}" class="btn btn-primary">
+        <i class="bi bi-plus-circle me-1"></i>Tambah Kategori
+    </a>
+</div>
+
+<div class="card border-0 shadow-sm">
+    <div class="table-responsive">
+        <table class="table table-hover align-middle mb-0">
+            <thead class="table-light">
+                <tr>
+                    <th class="ps-3">Nama</th>
+                    <th>Slug</th>
+                    <th>Dokumen</th>
+                    <th>Knowledge Items</th>
+                    <th>Status</th>
+                    <th>Urutan</th>
+                    <th class="text-end pe-3">Tindakan</th>
+                </tr>
+            </thead>
+            <tbody>
+                @forelse($categories as $cat)
+                <tr class="{{ $cat->trashed() ? 'opacity-50' : '' }}">
+                    <td class="ps-3">
+                        <div class="d-flex align-items-center gap-2">
+                            <span class="d-inline-block rounded-circle"
+                                  style="width:12px;height:12px;background:{{ $cat->color ?? '#6c757d' }}"></span>
+                            <span class="fw-semibold">{{ $cat->name }}</span>
+                        </div>
+                        @if($cat->description)
+                            <small class="text-muted">{{ Str::limit($cat->description, 60) }}</small>
+                        @endif
+                    </td>
+                    <td><code class="small">{{ $cat->slug }}</code></td>
+                    <td>
+                        <span class="badge bg-light text-dark border">{{ $cat->total_documents ?? 0 }}</span>
+                        <small class="text-muted ms-1">({{ $cat->active_documents ?? 0 }} aktif)</small>
+                    </td>
+                    <td>
+                        <span class="badge bg-light text-dark border">{{ $cat->total_knowledge_items ?? 0 }}</span>
+                    </td>
+                    <td>
+                        @if($cat->trashed())
+                            <span class="badge bg-danger">Dipadam</span>
+                        @elseif($cat->is_active)
+                            <span class="badge bg-success">Aktif</span>
+                        @else
+                            <span class="badge bg-secondary">Tidak Aktif</span>
+                        @endif
+                    </td>
+                    <td><small>{{ $cat->sort_order }}</small></td>
+                    <td class="text-end pe-3">
+                        @unless($cat->trashed())
+                        <a href="{{ route('admin.categories.edit', $cat) }}"
+                           class="btn btn-sm btn-outline-secondary">
+                            <i class="bi bi-pencil"></i>
+                        </a>
+                        <form method="POST" action="{{ route('admin.categories.toggle-status', $cat) }}" class="d-inline">
+                            @csrf @method('PATCH')
+                            <button type="submit" class="btn btn-sm {{ $cat->is_active ? 'btn-outline-warning' : 'btn-outline-success' }}"
+                                    title="{{ $cat->is_active ? 'Nyahaktifkan' : 'Aktifkan' }}">
+                                <i class="bi {{ $cat->is_active ? 'bi-toggle-on' : 'bi-toggle-off' }}"></i>
+                            </button>
+                        </form>
+                        <form method="POST" action="{{ route('admin.categories.destroy', $cat) }}" class="d-inline"
+                              onsubmit="return confirm('Padam kategori ini? Dokumen aktif tidak boleh dipadam.')">
+                            @csrf @method('DELETE')
+                            <button type="submit" class="btn btn-sm btn-outline-danger">
+                                <i class="bi bi-trash"></i>
+                            </button>
+                        </form>
+                        @endunless
+                    </td>
+                </tr>
+                @empty
+                <tr>
+                    <td colspan="7" class="text-center text-muted py-5">
+                        Tiada kategori. <a href="{{ route('admin.categories.create') }}">Tambah kategori pertama.</a>
+                    </td>
+                </tr>
+                @endforelse
+            </tbody>
+        </table>
+    </div>
+    @if($categories->hasPages())
+    <div class="card-footer bg-white border-top py-3">
+        {{ $categories->links() }}
+    </div>
+    @endif
+</div>
+@endsection
diff --git a/resources/views/admin/chat-feedback/index.blade.php b/resources/views/admin/chat-feedback/index.blade.php
new file mode 100644
index 0000000..bca6d6b
--- /dev/null
+++ b/resources/views/admin/chat-feedback/index.blade.php
@@ -0,0 +1,164 @@
+@extends('layouts.admin')
+
+@section('title', 'Semakan Chat')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item active">Semakan Chat</li>
+@endsection
+
+@section('content')
+<div class="d-flex align-items-center justify-content-between mb-4">
+    <h4 class="mb-0 fw-bold">Semakan Log Chat</h4>
+    <div class="d-flex gap-2">
+        <a href="{{ route('admin.chat-feedback.index', ['is_flagged' => 1]) }}"
+           class="btn btn-sm {{ request('is_flagged') ? 'btn-warning' : 'btn-outline-warning' }}">
+            <i class="bi bi-flag me-1"></i>Ditanda
+        </a>
+        <a href="{{ route('admin.chat-feedback.index', ['has_answer' => 0]) }}"
+           class="btn btn-sm {{ request('has_answer') === '0' ? 'btn-secondary' : 'btn-outline-secondary' }}">
+            <i class="bi bi-question-circle me-1"></i>Tidak Terjawab
+        </a>
+    </div>
+</div>
+
+{{-- Filter --}}
+<div class="card border-0 shadow-sm mb-4">
+    <div class="card-body py-3">
+        <form method="GET" class="row g-2 align-items-end">
+            <div class="col-md-3">
+                <select name="category_id" class="form-select form-select-sm">
+                    <option value="">Semua Kategori</option>
+                    @foreach($categories as $cat)
+                        <option value="{{ $cat->id }}" {{ request('category_id') == $cat->id ? 'selected' : '' }}>
+                            {{ $cat->name }}
+                        </option>
+                    @endforeach
+                </select>
+            </div>
+            <div class="col-md-2">
+                <select name="rating" class="form-select form-select-sm">
+                    <option value="">Semua Rating</option>
+                    <option value="helpful" {{ request('rating') == 'helpful' ? 'selected' : '' }}>Membantu</option>
+                    <option value="partially_helpful" {{ request('rating') == 'partially_helpful' ? 'selected' : '' }}>Separa Membantu</option>
+                    <option value="not_helpful" {{ request('rating') == 'not_helpful' ? 'selected' : '' }}>Tidak Membantu</option>
+                </select>
+            </div>
+            <div class="col-auto">
+                <button type="submit" class="btn btn-sm btn-outline-secondary">
+                    <i class="bi bi-search me-1"></i>Tapis
+                </button>
+                @if(request()->hasAny(['category_id', 'rating', 'is_flagged', 'has_answer']))
+                    <a href="{{ route('admin.chat-feedback.index') }}" class="btn btn-sm btn-link text-muted">Reset</a>
+                @endif
+            </div>
+        </form>
+    </div>
+</div>
+
+{{-- Table --}}
+<div class="card border-0 shadow-sm">
+    <div class="table-responsive">
+        <table class="table table-hover align-middle mb-0">
+            <thead class="table-light">
+                <tr>
+                    <th class="ps-3">Soalan</th>
+                    <th>Kategori</th>
+                    <th>Jawapan</th>
+                    <th>Feedback</th>
+                    <th>Masa</th>
+                    <th class="text-end pe-3">Tindakan</th>
+                </tr>
+            </thead>
+            <tbody>
+                @forelse($logs as $log)
+                <tr class="{{ $log->is_flagged ? 'table-warning' : '' }}">
+                    <td class="ps-3" style="max-width:250px">
+                        <div class="small fw-semibold text-truncate">{{ $log->question }}</div>
+                        @if($log->is_flagged)
+                            <span class="badge bg-warning-subtle text-warning border border-warning" style="font-size:.6rem">
+                                <i class="bi bi-flag-fill me-1"></i>Ditanda
+                            </span>
+                        @endif
+                        @if(!$log->has_answer)
+                            <span class="badge bg-secondary-subtle text-secondary border" style="font-size:.6rem">
+                                Tidak Terjawab
+                            </span>
+                        @endif
+                    </td>
+                    <td>
+                        @if($log->category)
+                            <span class="badge" style="background:{{ $log->category->color ?? '#6c757d' }}">
+                                {{ $log->category->name }}
+                            </span>
+                        @else
+                            <span class="text-muted small">Semua</span>
+                        @endif
+                    </td>
+                    <td style="max-width:200px">
+                        <small class="text-muted text-truncate d-block">{{ Str::limit($log->answer, 80) }}</small>
+                        @if($log->sources_used)
+                            <small class="text-success">
+                                <i class="bi bi-book me-1"></i>{{ count($log->sources_used) }} sumber
+                            </small>
+                        @endif
+                    </td>
+                    <td>
+                        @if($log->feedback)
+                            @php
+                                $ratingMap = [
+                                    'helpful'            => ['bg-success', 'Membantu', 'bi-hand-thumbs-up'],
+                                    'partially_helpful'  => ['bg-warning', 'Separa', 'bi-hand-thumbs-up'],
+                                    'not_helpful'        => ['bg-danger', 'Tidak Membantu', 'bi-hand-thumbs-down'],
+                                ];
+                                $r = $ratingMap[$log->feedback->rating] ?? ['bg-secondary', $log->feedback->rating, 'bi-dash'];
+                            @endphp
+                            <span class="badge {{ $r[0] }}">
+                                <i class="bi {{ $r[2] }} me-1"></i>{{ $r[1] }}
+                            </span>
+                            @if($log->feedback->converted_to_faq)
+                                <br><span class="badge bg-success-subtle text-success border border-success mt-1" style="font-size:.6rem">
+                                    <i class="bi bi-check2 me-1"></i>Dijadikan FAQ
+                                </span>
+                            @endif
+                        @else
+                            <span class="text-muted small">—</span>
+                        @endif
+                    </td>
+                    <td>
+                        <small class="text-muted">{{ $log->created_at->format('d/m/Y H:i') }}</small>
+                        @if($log->response_time)
+                            <br><small class="text-muted">{{ $log->response_time }}s</small>
+                        @endif
+                    </td>
+                    <td class="text-end pe-3">
+                        <a href="{{ route('admin.chat-feedback.show', $log) }}"
+                           class="btn btn-sm btn-outline-primary">
+                            <i class="bi bi-eye"></i>
+                        </a>
+                        <form method="POST" action="{{ route('admin.chat-feedback.toggle-flag', $log) }}" class="d-inline">
+                            @csrf @method('PATCH')
+                            <button type="submit" class="btn btn-sm {{ $log->is_flagged ? 'btn-warning' : 'btn-outline-warning' }}"
+                                    title="{{ $log->is_flagged ? 'Buang Flag' : 'Tandakan' }}">
+                                <i class="bi bi-flag"></i>
+                            </button>
+                        </form>
+                    </td>
+                </tr>
+                @empty
+                <tr>
+                    <td colspan="6" class="text-center text-muted py-5">
+                        <i class="bi bi-chat-dots fs-2 d-block mb-2 opacity-25"></i>
+                        Tiada log chat ditemui.
+                    </td>
+                </tr>
+                @endforelse
+            </tbody>
+        </table>
+    </div>
+    @if($logs->hasPages())
+    <div class="card-footer bg-white border-top py-3">
+        {{ $logs->links() }}
+    </div>
+    @endif
+</div>
+@endsection
diff --git a/resources/views/admin/chat-feedback/show.blade.php b/resources/views/admin/chat-feedback/show.blade.php
new file mode 100644
index 0000000..cd2a9bd
--- /dev/null
+++ b/resources/views/admin/chat-feedback/show.blade.php
@@ -0,0 +1,161 @@
+@extends('layouts.admin')
+
+@section('title', 'Butiran Log Chat')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.chat-feedback.index') }}">Semakan Chat</a></li>
+    <li class="breadcrumb-item active">Log #{{ $chatLog->id }}</li>
+@endsection
+
+@section('content')
+<div class="row g-4">
+    <div class="col-lg-8">
+        {{-- Soalan & Jawapan --}}
+        <div class="card border-0 shadow-sm mb-3">
+            <div class="card-header bg-white border-bottom d-flex align-items-center justify-content-between">
+                <h6 class="mb-0 fw-semibold">Perbualan</h6>
+                <div class="d-flex gap-2">
+                    @if($chatLog->category)
+                        <span class="badge" style="background:{{ $chatLog->category->color ?? '#6c757d' }}">
+                            {{ $chatLog->category->name }}
+                        </span>
+                    @endif
+                    @if(!$chatLog->has_answer)
+                        <span class="badge bg-warning">Tidak Terjawab</span>
+                    @endif
+                </div>
+            </div>
+            <div class="card-body">
+                <div class="mb-3">
+                    <label class="text-muted small fw-semibold text-uppercase" style="font-size:.7rem">Soalan User</label>
+                    <div class="p-3 bg-light rounded mt-1">{{ $chatLog->question }}</div>
+                </div>
+                <div>
+                    <label class="text-muted small fw-semibold text-uppercase" style="font-size:.7rem">Jawapan AI</label>
+                    <div class="p-3 bg-white border rounded mt-1" style="white-space:pre-wrap">{{ $chatLog->answer }}</div>
+                </div>
+            </div>
+        </div>
+
+        {{-- Sumber --}}
+        @if($chatLog->sources_used)
+        <div class="card border-0 shadow-sm mb-3">
+            <div class="card-header bg-white border-bottom">
+                <h6 class="mb-0 fw-semibold">Sumber Digunakan ({{ count($chatLog->sources_used) }})</h6>
+            </div>
+            <div class="list-group list-group-flush">
+                @foreach($chatLog->sources_used as $i => $source)
+                <div class="list-group-item py-2 px-3">
+                    <div class="d-flex align-items-center gap-2 flex-wrap">
+                        <span class="badge {{ $source['type'] === 'pdf' ? 'bg-danger-subtle text-danger' : 'bg-primary-subtle text-primary' }}">
+                            <i class="bi {{ $source['type'] === 'pdf' ? 'bi-file-pdf' : 'bi-lightbulb' }} me-1"></i>
+                            {{ strtoupper($source['type'] ?? 'unknown') }}
+                        </span>
+                        <span class="fw-semibold small">{{ $source['title'] }}</span>
+                        @if(isset($source['page_number']))
+                            <span class="badge bg-light text-dark border small">ms. {{ $source['page_number'] }}</span>
+                        @endif
+                        <span class="badge bg-light text-dark border small">{{ $source['category'] }}</span>
+                        <span class="text-muted small ms-auto">Skor: {{ $source['score'] }}</span>
+                    </div>
+                </div>
+                @endforeach
+            </div>
+        </div>
+        @endif
+
+        {{-- Feedback --}}
+        @if($chatLog->feedback)
+        <div class="card border-0 shadow-sm mb-3">
+            <div class="card-header bg-white border-bottom"><h6 class="mb-0 fw-semibold">Feedback Pengguna</h6></div>
+            <div class="card-body">
+                @php
+                    $ratingLabels = ['helpful' => 'Membantu', 'not_helpful' => 'Tidak Membantu', 'partially_helpful' => 'Separa Membantu'];
+                @endphp
+                <p><strong>Rating:</strong> {{ $ratingLabels[$chatLog->feedback->rating] ?? $chatLog->feedback->rating }}</p>
+                @if($chatLog->feedback->comment)
+                    <p><strong>Komen:</strong> {{ $chatLog->feedback->comment }}</p>
+                @endif
+                @if($chatLog->feedback->correct_answer)
+                    <div>
+                        <strong>Jawapan Betul (dari user):</strong>
+                        <div class="p-2 bg-light rounded mt-1 small">{{ $chatLog->feedback->correct_answer }}</div>
+                    </div>
+                @endif
+            </div>
+        </div>
+        @endif
+
+        {{-- Convert ke FAQ --}}
+        @if(!($chatLog->feedback && $chatLog->feedback->converted_to_faq))
+        <div class="card border-warning shadow-sm">
+            <div class="card-header bg-warning-subtle border-warning">
+                <h6 class="mb-0 fw-semibold"><i class="bi bi-lightbulb me-2"></i>Convert kepada FAQ Rasmi</h6>
+            </div>
+            <div class="card-body">
+                <p class="small text-muted mb-3">Gunakan soalan ini sebagai asas FAQ baru yang akan dimasukkan ke dalam knowledge base.</p>
+                <form method="POST" action="{{ route('admin.chat-feedback.convert-to-faq', $chatLog) }}">
+                    @csrf
+                    <div class="mb-2">
+                        <label class="form-label small fw-semibold">Kategori</label>
+                        <select name="category_id" class="form-select form-select-sm" required>
+                            @foreach(\App\Models\Category::active()->ordered()->get() as $cat)
+                                <option value="{{ $cat->id }}" {{ optional($chatLog->category)->id == $cat->id ? 'selected' : '' }}>
+                                    {{ $cat->name }}
+                                </option>
+                            @endforeach
+                        </select>
+                    </div>
+                    <div class="mb-2">
+                        <label class="form-label small fw-semibold">Soalan (Tajuk FAQ)</label>
+                        <input type="text" name="title" class="form-control form-control-sm"
+                               value="{{ $chatLog->question }}" required>
+                    </div>
+                    <div class="mb-3">
+                        <label class="form-label small fw-semibold">Jawapan Rasmi</label>
+                        <textarea name="content" class="form-control form-control-sm" rows="5" required>{{ $chatLog->feedback?->correct_answer ?? $chatLog->answer }}</textarea>
+                    </div>
+                    <button type="submit" class="btn btn-warning btn-sm">
+                        <i class="bi bi-check-circle me-1"></i>Cipta FAQ dari Log Ini
+                    </button>
+                </form>
+            </div>
+        </div>
+        @else
+        <div class="alert alert-success">
+            <i class="bi bi-check-circle me-2"></i>
+            Log ini telah dijadikan FAQ.
+            <a href="{{ route('admin.knowledge-items.show', $chatLog->feedback->convertedFaq) }}">Lihat FAQ</a>
+        </div>
+        @endif
+    </div>
+
+    {{-- Meta Info --}}
+    <div class="col-lg-4">
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom"><h6 class="mb-0 fw-semibold">Maklumat</h6></div>
+            <div class="card-body small">
+                <dl class="row mb-0">
+                    <dt class="col-5 text-muted">Model AI</dt>
+                    <dd class="col-7">{{ $chatLog->model_used ?? '—' }}</dd>
+                    <dt class="col-5 text-muted">Masa Respons</dt>
+                    <dd class="col-7">{{ $chatLog->response_time ? $chatLog->response_time . 's' : '—' }}</dd>
+                    <dt class="col-5 text-muted">Token</dt>
+                    <dd class="col-7">{{ $chatLog->tokens_used ? number_format($chatLog->tokens_used) : '—' }}</dd>
+                    <dt class="col-5 text-muted">Tarikh</dt>
+                    <dd class="col-7">{{ $chatLog->created_at->format('d/m/Y H:i') }}</dd>
+                    <dt class="col-5 text-muted">Flag</dt>
+                    <dd class="col-7">
+                        <form method="POST" action="{{ route('admin.chat-feedback.toggle-flag', $chatLog) }}">
+                            @csrf @method('PATCH')
+                            <button type="submit" class="btn btn-sm {{ $chatLog->is_flagged ? 'btn-warning' : 'btn-outline-warning' }}">
+                                <i class="bi bi-flag me-1"></i>{{ $chatLog->is_flagged ? 'Buang Flag' : 'Tandakan' }}
+                            </button>
+                        </form>
+                    </dd>
+                </dl>
+            </div>
+        </div>
+    </div>
+</div>
+@endsection
diff --git a/resources/views/admin/chunks/show.blade.php b/resources/views/admin/chunks/show.blade.php
new file mode 100644
index 0000000..c90e447
--- /dev/null
+++ b/resources/views/admin/chunks/show.blade.php
@@ -0,0 +1,474 @@
+@extends('layouts.admin')
+
+@section('title', 'Chunk #' . ($chunk->chunk_index + 1) . ' — ' . Str::limit($chunk->document->title, 30))
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.documents.index') }}">Dokumen</a></li>
+    <li class="breadcrumb-item">
+        <a href="{{ route('admin.documents.show', $chunk->document) }}">{{ Str::limit($chunk->document->title, 25) }}</a>
+    </li>
+    <li class="breadcrumb-item">
+        <a href="{{ route('admin.documents.chunks', ['document' => $chunk->document, 'version' => $chunk->documentVersion]) }}">
+            Chunks v{{ $chunk->documentVersion->version_number }}
+        </a>
+    </li>
+    <li class="breadcrumb-item active">Chunk #{{ $chunk->chunk_index + 1 }}</li>
+@endsection
+
+@section('content')
+
+{{-- Flash Messages --}}
+@if(session('success'))
+    <div class="alert alert-success alert-dismissible fade show py-2">
+        <i class="bi bi-check-circle me-1"></i>{{ session('success') }}
+        <button type="button" class="btn-close" data-bs-dismiss="alert"></button>
+    </div>
+@endif
+@if(session('error'))
+    <div class="alert alert-danger alert-dismissible fade show py-2">
+        <i class="bi bi-exclamation-triangle me-1"></i>{{ session('error') }}
+        <button type="button" class="btn-close" data-bs-dismiss="alert"></button>
+    </div>
+@endif
+
+{{-- Header Row --}}
+<div class="d-flex align-items-start justify-content-between mb-3 flex-wrap gap-2">
+    <div>
+        <div class="d-flex align-items-center gap-2 flex-wrap mb-1">
+            <h4 class="mb-0 fw-bold">Chunk #{{ $chunk->chunk_index + 1 }}</h4>
+            <span class="badge {{ $chunk->getStatusBadgeClass() }}">{{ $chunk->getStatusLabel() }}</span>
+            @if($chunk->is_edited)
+                <span class="badge bg-primary-subtle text-primary border border-primary">
+                    <i class="bi bi-pencil me-1"></i>Telah Diedit
+                </span>
+            @endif
+            @if($chunk->parent_chunk_id)
+                <span class="badge bg-warning-subtle text-warning border border-warning">
+                    <i class="bi bi-scissors me-1"></i>Hasil Split
+                </span>
+            @endif
+        </div>
+        <p class="text-muted small mb-0">
+            {{ $chunk->document->title }} &mdash; v{{ $chunk->documentVersion->version_number }}
+            @if($chunk->page_number) &middot; ms. {{ $chunk->page_number }} @endif
+            @if($chunk->section_heading) &middot; {{ $chunk->section_heading }} @endif
+        </p>
+    </div>
+
+    {{-- Action buttons --}}
+    <div class="d-flex gap-2 flex-wrap">
+        <a href="{{ route('admin.documents.chunks', ['document' => $chunk->document, 'version' => $chunk->documentVersion]) }}"
+           class="btn btn-sm btn-outline-secondary">
+            <i class="bi bi-arrow-left me-1"></i>Senarai Chunk
+        </a>
+
+        @if(!$chunk->isSuperseded())
+            <a href="{{ route('admin.chunks.split', $chunk) }}"
+               class="btn btn-sm btn-warning">
+                <i class="bi bi-scissors me-1"></i>Split Chunk
+            </a>
+
+            @if($chunk->exclude_from_index)
+                <form method="POST" action="{{ route('admin.chunks.include', $chunk) }}" class="d-inline">
+                    @csrf
+                    <button type="submit" class="btn btn-sm btn-success"
+                            onclick="return confirm('Kembalikan chunk ini ke indexing?')">
+                        <i class="bi bi-check-circle me-1"></i>Include
+                    </button>
+                </form>
+            @else
+                <form method="POST" action="{{ route('admin.chunks.exclude', $chunk) }}" class="d-inline">
+                    @csrf
+                    <button type="submit" class="btn btn-sm btn-outline-secondary"
+                            onclick="return confirm('Kecualikan chunk ini dari indexing?')">
+                        <i class="bi bi-slash-circle me-1"></i>Exclude
+                    </button>
+                </form>
+            @endif
+
+            @if($chunk->isIndexable())
+                <form method="POST" action="{{ route('admin.chunks.reindex', $chunk) }}" class="d-inline">
+                    @csrf
+                    <button type="submit" class="btn btn-sm btn-outline-info"
+                            onclick="return confirm('Trigger reindex untuk chunk ini?')">
+                        <i class="bi bi-arrow-repeat me-1"></i>Reindex
+                    </button>
+                </form>
+            @endif
+        @endif
+    </div>
+</div>
+
+{{-- Metadata Cards --}}
+<div class="row g-2 mb-3">
+    <div class="col-sm-6 col-lg-3">
+        <div class="card border-0 bg-light h-100">
+            <div class="card-body py-2 px-3">
+                <p class="text-muted mb-0" style="font-size:.7rem">CHUNK INDEX</p>
+                <p class="mb-0 fw-bold">#{{ $chunk->chunk_index + 1 }}</p>
+            </div>
+        </div>
+    </div>
+    <div class="col-sm-6 col-lg-3">
+        <div class="card border-0 bg-light h-100">
+            <div class="card-body py-2 px-3">
+                <p class="text-muted mb-0" style="font-size:.7rem">QDRANT POINT ID</p>
+                <p class="mb-0 fw-bold" style="font-size:.75rem;word-break:break-all">
+                    {{ $chunk->qdrant_point_id ?? '—' }}
+                </p>
+            </div>
+        </div>
+    </div>
+    <div class="col-sm-6 col-lg-3">
+        <div class="card border-0 bg-light h-100">
+            <div class="card-body py-2 px-3">
+                <p class="text-muted mb-0" style="font-size:.7rem">LAST EMBEDDED</p>
+                <p class="mb-0 fw-bold" style="font-size:.82rem">
+                    {{ $chunk->last_embedded_at?->format('d/m/Y H:i') ?? '—' }}
+                </p>
+            </div>
+        </div>
+    </div>
+    <div class="col-sm-6 col-lg-3">
+        <div class="card border-0 bg-light h-100">
+            <div class="card-body py-2 px-3">
+                <p class="text-muted mb-0" style="font-size:.7rem">DIEDIT OLEH</p>
+                <p class="mb-0 fw-bold" style="font-size:.82rem">
+                    {{ $chunk->editor?->name ?? '—' }}
+                    @if($chunk->edited_at)
+                        <br><span class="text-muted fw-normal" style="font-size:.7rem">{{ $chunk->edited_at->format('d/m/Y H:i') }}</span>
+                    @endif
+                </p>
+            </div>
+        </div>
+    </div>
+</div>
+
+{{-- Parent Chunk Info (jika ini adalah hasil split) --}}
+@if($chunk->parentChunk)
+    <div class="alert alert-warning py-2 mb-3">
+        <i class="bi bi-scissors me-1"></i>
+        Chunk ini adalah hasil split daripada
+        <a href="{{ route('admin.chunks.show', $chunk->parentChunk) }}" class="alert-link">
+            Chunk #{{ $chunk->parentChunk->chunk_index + 1 }}
+        </a>
+        ({{ $chunk->parentChunk->getStatusLabel() }}).
+        Urutan dalam split: {{ $chunk->split_order + 1 }} / dalam kumpulan yang sama.
+    </div>
+@endif
+
+{{-- Superseded Warning --}}
+@if($chunk->isSuperseded())
+    <div class="alert alert-dark py-2 mb-3">
+        <i class="bi bi-exclamation-triangle me-1"></i>
+        Chunk ini telah <strong>digantikan</strong> oleh chunk-chunk baharu hasil split. Ia tidak lagi digunakan dalam Qdrant.
+    </div>
+@endif
+
+{{-- ===================================================================== --}}
+{{-- TEXT PREVIEW — 3 Panel                                                 --}}
+{{-- ===================================================================== --}}
+
+<div class="card border-0 shadow-sm mb-3">
+    <div class="card-header bg-white border-bottom">
+        <ul class="nav nav-tabs card-header-tabs" id="textTabs" role="tablist">
+            <li class="nav-item" role="presentation">
+                <button class="nav-link {{ !$chunk->final_text && !$chunk->cleaned_text ? 'active' : '' }}"
+                        id="raw-tab" data-bs-toggle="tab" data-bs-target="#raw-panel"
+                        type="button" role="tab">
+                    <i class="bi bi-file-earmark-text me-1"></i>
+                    raw_text
+                    <span class="badge bg-light text-dark border ms-1" style="font-size:.65rem">
+                        {{ number_format(str_word_count($chunk->content)) }} patah
+                    </span>
+                </button>
+            </li>
+            <li class="nav-item" role="presentation">
+                <button class="nav-link {{ $chunk->cleaned_text && !$chunk->final_text ? 'active' : '' }}"
+                        id="cleaned-tab" data-bs-toggle="tab" data-bs-target="#cleaned-panel"
+                        type="button" role="tab">
+                    <i class="bi bi-magic me-1"></i>
+                    cleaned_text
+                    @if(!$chunk->cleaned_text)
+                        <span class="badge bg-light text-muted border ms-1" style="font-size:.65rem">null</span>
+                    @endif
+                </button>
+            </li>
+            <li class="nav-item" role="presentation">
+                <button class="nav-link {{ $chunk->final_text ? 'active' : '' }}"
+                        id="final-tab" data-bs-toggle="tab" data-bs-target="#final-panel"
+                        type="button" role="tab">
+                    <i class="bi bi-check-circle me-1"></i>
+                    final_text
+                    @if($chunk->final_text)
+                        <span class="badge bg-primary-subtle text-primary border border-primary ms-1" style="font-size:.65rem">
+                            Aktif
+                        </span>
+                    @else
+                        <span class="badge bg-light text-muted border ms-1" style="font-size:.65rem">null</span>
+                    @endif
+                </button>
+            </li>
+        </ul>
+    </div>
+    <div class="card-body p-0">
+        <div class="tab-content" id="textTabsContent">
+
+            {{-- raw_text --}}
+            <div class="tab-pane fade {{ !$chunk->final_text && !$chunk->cleaned_text ? 'show active' : '' }}"
+                 id="raw-panel" role="tabpanel">
+                <div class="p-3">
+                    <p class="text-muted small mb-2">
+                        Teks asal hasil extraction PDF. <strong>Tidak boleh diubah.</strong>
+                        Ini adalah source of truth untuk chunk ini.
+                    </p>
+                    <pre class="mb-0 p-3 bg-light rounded" style="white-space:pre-wrap;max-height:300px;overflow-y:auto;font-family:inherit;font-size:.82rem">{{ $chunk->content }}</pre>
+                </div>
+            </div>
+
+            {{-- cleaned_text --}}
+            <div class="tab-pane fade {{ $chunk->cleaned_text && !$chunk->final_text ? 'show active' : '' }}"
+                 id="cleaned-panel" role="tabpanel">
+                <div class="p-3">
+                    @if($chunk->cleaned_text)
+                        <p class="text-muted small mb-2">
+                            Teks selepas auto cleanup. Jika final_text tidak ditetapkan, ini digunakan untuk embedding.
+                        </p>
+                        <pre class="mb-0 p-3 bg-light rounded" style="white-space:pre-wrap;max-height:300px;overflow-y:auto;font-family:inherit;font-size:.82rem">{{ $chunk->cleaned_text }}</pre>
+                    @else
+                        <div class="text-center py-4 text-muted">
+                            <i class="bi bi-dash-circle display-6 d-block mb-2"></i>
+                            <p class="mb-0">cleaned_text tidak ditetapkan.</p>
+                            <p class="small">raw_text (content) digunakan untuk embedding.</p>
+                        </div>
+                    @endif
+                </div>
+            </div>
+
+            {{-- final_text --}}
+            <div class="tab-pane fade {{ $chunk->final_text ? 'show active' : '' }}"
+                 id="final-panel" role="tabpanel">
+                <div class="p-3">
+                    @if($chunk->final_text)
+                        <p class="text-muted small mb-2">
+                            Teks yang <strong>sebenarnya dihantar ke Qdrant</strong> untuk embedding.
+                            Diedit oleh admin.
+                        </p>
+                        <pre class="mb-0 p-3 bg-success-subtle rounded" style="white-space:pre-wrap;max-height:300px;overflow-y:auto;font-family:inherit;font-size:.82rem">{{ $chunk->final_text }}</pre>
+                    @else
+                        <div class="text-center py-4 text-muted">
+                            <i class="bi bi-dash-circle display-6 d-block mb-2"></i>
+                            <p class="mb-0">final_text tidak ditetapkan.</p>
+                            <p class="small">Sistem menggunakan cleaned_text atau raw_text untuk embedding.</p>
+                        </div>
+                    @endif
+                </div>
+            </div>
+
+        </div>
+    </div>
+</div>
+
+{{-- ===================================================================== --}}
+{{-- EDIT FINAL TEXT FORM                                                   --}}
+{{-- ===================================================================== --}}
+
+@if(!$chunk->isSuperseded())
+<div class="card border-0 shadow-sm mb-3">
+    <div class="card-header bg-white border-bottom py-2">
+        <h6 class="mb-0">
+            <i class="bi bi-pencil-square me-2"></i>Edit final_text
+        </h6>
+        <p class="text-muted small mb-0 mt-1">
+            Edit teks yang akan dihantar untuk embedding. raw_text tidak akan diubah.
+            Selepas simpan, reindex akan diantrikan secara automatik.
+        </p>
+    </div>
+    <div class="card-body">
+        <form method="POST" action="{{ route('admin.chunks.update', $chunk) }}" id="editForm">
+            @csrf
+            @method('PATCH')
+
+            @error('final_text')
+                <div class="alert alert-danger py-2 mb-3">{{ $message }}</div>
+            @enderror
+
+            <div class="mb-3">
+                <label for="final_text" class="form-label fw-semibold">
+                    final_text
+                    <small class="text-muted fw-normal">
+                        (kosong = guna {{ $chunk->cleaned_text ? 'cleaned_text' : 'raw_text' }})
+                    </small>
+                </label>
+                <textarea name="final_text" id="final_text" rows="10"
+                          class="form-control font-monospace @error('final_text') is-invalid @enderror"
+                          style="font-size:.82rem;line-height:1.5"
+                          placeholder="Masukkan final_text yang telah dibersihkan...">{{ old('final_text', $chunk->final_text ?? $chunk->getEmbeddableText()) }}</textarea>
+                <div class="d-flex justify-content-between mt-1">
+                    <small class="text-muted">Minimum 20 aksara, maksimum 10,000 aksara.</small>
+                    <small class="text-muted" id="charCount">0 aksara</small>
+                </div>
+            </div>
+
+            {{-- Quick-fill dari raw_text --}}
+            <div class="mb-3">
+                <button type="button" class="btn btn-sm btn-outline-secondary" id="btnFillRaw">
+                    <i class="bi bi-arrow-down me-1"></i>Isi dari raw_text
+                </button>
+                <button type="button" class="btn btn-sm btn-outline-secondary ms-1" id="btnClearFinal">
+                    <i class="bi bi-x me-1"></i>Kosongkan
+                </button>
+                <span class="text-muted ms-2" style="font-size:.75rem">
+                    raw_text: {{ number_format(mb_strlen($chunk->content)) }} aksara,
+                    {{ number_format(str_word_count($chunk->content)) }} patah
+                </span>
+            </div>
+
+            <div class="mb-3">
+                <label for="notes" class="form-label">Nota perubahan <span class="text-muted fw-normal">(optional)</span></label>
+                <input type="text" name="notes" id="notes" class="form-control"
+                       value="{{ old('notes') }}"
+                       placeholder="Contoh: Buang header halaman, nombor muka surat...">
+            </div>
+
+            <div class="d-flex gap-2">
+                <button type="submit" class="btn btn-primary">
+                    <i class="bi bi-save me-1"></i>Simpan & Queue Reindex
+                </button>
+                <button type="button" class="btn btn-outline-secondary" onclick="history.back()">
+                    Batal
+                </button>
+            </div>
+        </form>
+    </div>
+</div>
+@endif
+
+{{-- ===================================================================== --}}
+{{-- CHILD CHUNKS (jika chunk ini pernah di-split)                          --}}
+{{-- ===================================================================== --}}
+
+@if($chunk->childChunks->count() > 0)
+<div class="card border-0 shadow-sm mb-3">
+    <div class="card-header bg-white border-bottom py-2">
+        <h6 class="mb-0">
+            <i class="bi bi-diagram-2 me-2"></i>
+            Chunk Baharu Hasil Split
+            <span class="badge bg-secondary ms-1">{{ $chunk->childChunks->count() }}</span>
+        </h6>
+    </div>
+    <div class="card-body p-0">
+        @foreach($chunk->childChunks as $child)
+            <div class="d-flex align-items-center gap-3 px-3 py-2 border-bottom">
+                <span class="badge {{ $child->getStatusBadgeClass() }}" style="font-size:.7rem">
+                    {{ $child->getStatusLabel() }}
+                </span>
+                <span class="text-muted" style="font-size:.75rem">#{{ $child->chunk_index + 1 }}</span>
+                <p class="mb-0 text-truncate flex-grow-1" style="font-size:.82rem">
+                    {{ Str::limit($child->getEmbeddableText(), 100) }}
+                </p>
+                <a href="{{ route('admin.chunks.show', $child) }}"
+                   class="btn btn-sm btn-outline-primary flex-shrink-0">
+                    Lihat
+                </a>
+            </div>
+        @endforeach
+    </div>
+</div>
+@endif
+
+{{-- ===================================================================== --}}
+{{-- AUDIT TRAIL                                                            --}}
+{{-- ===================================================================== --}}
+
+@if($chunk->audits->count() > 0)
+<div class="card border-0 shadow-sm mb-3">
+    <div class="card-header bg-white border-bottom py-2">
+        <h6 class="mb-0">
+            <i class="bi bi-clock-history me-2"></i>Audit Trail
+            <span class="badge bg-light text-dark border ms-1">{{ $chunk->audits->count() }} rekod</span>
+        </h6>
+    </div>
+    <div class="card-body p-0">
+        @foreach($chunk->audits as $audit)
+            <div class="px-3 py-2 border-bottom">
+                <div class="d-flex align-items-center gap-2 flex-wrap mb-1">
+                    <span class="badge {{ $audit->getOperationBadgeClass() }}" style="font-size:.7rem">
+                        {{ $audit->getOperationLabel() }}
+                    </span>
+                    @if($audit->old_status && $audit->new_status)
+                        <span class="text-muted" style="font-size:.75rem">
+                            {{ $audit->old_status ?? '—' }} → {{ $audit->new_status }}
+                        </span>
+                    @endif
+                    <span class="ms-auto text-muted" style="font-size:.72rem">
+                        {{ $audit->user?->name ?? 'System' }}
+                        &middot; {{ $audit->created_at->format('d/m/Y H:i') }}
+                    </span>
+                </div>
+                @if($audit->notes)
+                    <p class="mb-0 text-muted" style="font-size:.75rem">
+                        <i class="bi bi-chat-left-text me-1"></i>{{ $audit->notes }}
+                    </p>
+                @endif
+                @if($audit->operation === \App\Models\ChunkAudit::OP_EDIT_FINAL_TEXT && $audit->old_final_text)
+                    <details class="mt-1">
+                        <summary class="text-muted" style="font-size:.72rem;cursor:pointer">
+                            Lihat perubahan teks
+                        </summary>
+                        <div class="row g-2 mt-1">
+                            <div class="col-6">
+                                <p class="text-muted mb-1" style="font-size:.68rem">SEBELUM</p>
+                                <pre class="bg-danger-subtle p-2 rounded mb-0" style="font-size:.72rem;white-space:pre-wrap;max-height:100px;overflow-y:auto">{{ Str::limit($audit->old_final_text, 300) }}</pre>
+                            </div>
+                            <div class="col-6">
+                                <p class="text-muted mb-1" style="font-size:.68rem">SELEPAS</p>
+                                <pre class="bg-success-subtle p-2 rounded mb-0" style="font-size:.72rem;white-space:pre-wrap;max-height:100px;overflow-y:auto">{{ Str::limit($audit->new_final_text, 300) }}</pre>
+                            </div>
+                        </div>
+                    </details>
+                @endif
+            </div>
+        @endforeach
+    </div>
+</div>
+@endif
+
+@endsection
+
+@push('scripts')
+<script>
+// ── Char counter ──────────────────────────────────────────────────────────────
+const textarea = document.getElementById('final_text');
+const charCount = document.getElementById('charCount');
+
+function updateCount() {
+    if (textarea && charCount) {
+        charCount.textContent = textarea.value.length.toLocaleString() + ' aksara';
+    }
+}
+
+if (textarea) {
+    textarea.addEventListener('input', updateCount);
+    updateCount();
+}
+
+// ── Quick-fill dari raw_text ──────────────────────────────────────────────────
+const rawText = @json($chunk->content);
+
+document.getElementById('btnFillRaw')?.addEventListener('click', function() {
+    if (textarea.value.trim() !== '' && !confirm('Gantikan teks sedia ada dengan raw_text?')) {
+        return;
+    }
+    textarea.value = rawText;
+    updateCount();
+    textarea.focus();
+});
+
+document.getElementById('btnClearFinal')?.addEventListener('click', function() {
+    if (!confirm('Kosongkan final_text? Sistem akan guna raw_text untuk embedding.')) return;
+    textarea.value = '';
+    updateCount();
+});
+</script>
+@endpush
diff --git a/resources/views/admin/chunks/split.blade.php b/resources/views/admin/chunks/split.blade.php
new file mode 100644
index 0000000..22b6177
--- /dev/null
+++ b/resources/views/admin/chunks/split.blade.php
@@ -0,0 +1,434 @@
+@extends('layouts.admin')
+
+@section('title', 'Split Chunk #' . ($chunk->chunk_index + 1))
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.documents.index') }}">Dokumen</a></li>
+    <li class="breadcrumb-item">
+        <a href="{{ route('admin.documents.show', $chunk->document) }}">{{ Str::limit($chunk->document->title, 25) }}</a>
+    </li>
+    <li class="breadcrumb-item">
+        <a href="{{ route('admin.documents.chunks', ['document' => $chunk->document, 'version' => $chunk->documentVersion]) }}">
+            Chunks v{{ $chunk->documentVersion->version_number }}
+        </a>
+    </li>
+    <li class="breadcrumb-item">
+        <a href="{{ route('admin.chunks.show', $chunk) }}">Chunk #{{ $chunk->chunk_index + 1 }}</a>
+    </li>
+    <li class="breadcrumb-item active">Split</li>
+@endsection
+
+@section('content')
+
+{{-- Flash / Validation errors --}}
+@if($errors->any())
+    <div class="alert alert-danger alert-dismissible fade show py-2">
+        <i class="bi bi-exclamation-triangle me-1"></i>
+        <strong>Ralat:</strong>
+        <ul class="mb-0 mt-1 ps-3">
+            @foreach($errors->all() as $err)
+                <li>{{ $err }}</li>
+            @endforeach
+        </ul>
+        <button type="button" class="btn-close" data-bs-dismiss="alert"></button>
+    </div>
+@endif
+
+{{-- Header --}}
+<div class="d-flex align-items-start justify-content-between mb-3 flex-wrap gap-2">
+    <div>
+        <h4 class="mb-0 fw-bold">
+            <i class="bi bi-scissors me-2 text-warning"></i>Split Chunk
+        </h4>
+        <p class="text-muted small mb-0">
+            Chunk #{{ $chunk->chunk_index + 1 }} &mdash;
+            {{ $chunk->document->title }} v{{ $chunk->documentVersion->version_number }}
+            @if($chunk->page_number) &middot; ms. {{ $chunk->page_number }} @endif
+        </p>
+    </div>
+    <a href="{{ route('admin.chunks.show', $chunk) }}" class="btn btn-sm btn-outline-secondary">
+        <i class="bi bi-arrow-left me-1"></i>Kembali
+    </a>
+</div>
+
+{{-- Warning panel --}}
+<div class="alert alert-warning py-2 mb-3">
+    <i class="bi bi-exclamation-triangle me-1"></i>
+    <strong>Perhatian:</strong> Selepas split, chunk asal akan ditandakan sebagai
+    <strong>Superseded</strong> dan tidak lagi digunakan dalam Qdrant.
+    Chunk-chunk baharu akan di-embed secara automatik. Tindakan ini <strong>tidak boleh diundo</strong>.
+</div>
+
+<div class="row g-3">
+
+    {{-- ── Kolum kiri: Teks asal (rujukan) ─────────────────────────────── --}}
+    <div class="col-lg-5">
+        <div class="card border-0 shadow-sm h-100">
+            <div class="card-header bg-white border-bottom py-2">
+                <h6 class="mb-0">
+                    <i class="bi bi-file-earmark-text me-1"></i>Teks Asal (Rujukan)
+                </h6>
+                <p class="text-muted small mb-0 mt-1">
+                    Salin bahagian yang diperlukan ke segmen di sebelah kanan.
+                </p>
+            </div>
+            <div class="card-body p-0">
+                {{-- Stats --}}
+                <div class="d-flex gap-3 px-3 py-2 border-bottom bg-light">
+                    <span class="text-muted small">
+                        <strong id="origWordCount">{{ str_word_count($chunk->getEmbeddableText()) }}</strong> patah
+                    </span>
+                    <span class="text-muted small">
+                        <strong>{{ number_format(mb_strlen($chunk->getEmbeddableText())) }}</strong> aksara
+                    </span>
+                    @if($chunk->is_edited)
+                        <span class="badge bg-primary-subtle text-primary border border-primary" style="font-size:.65rem">
+                            final_text
+                        </span>
+                    @else
+                        <span class="badge bg-light text-muted border" style="font-size:.65rem">raw_text</span>
+                    @endif
+                </div>
+
+                {{-- Teks asal — selectable untuk copy --}}
+                <textarea id="originalText" class="form-control border-0 rounded-0 font-monospace"
+                          rows="20" readonly
+                          style="font-size:.8rem;line-height:1.5;resize:none;background:#fafafa"
+                >{{ $chunk->getEmbeddableText() }}</textarea>
+            </div>
+            <div class="card-footer bg-white border-top py-2">
+                <button type="button" class="btn btn-sm btn-outline-secondary w-100" id="btnAutoSplit">
+                    <i class="bi bi-magic me-1"></i>Auto-split mengikut perenggan
+                </button>
+                <p class="text-muted mb-0 mt-1" style="font-size:.7rem">
+                    Pecahkan teks mengikut baris kosong berganda (\n\n) sebagai permulaan.
+                </p>
+            </div>
+        </div>
+    </div>
+
+    {{-- ── Kolum kanan: Form segmen ─────────────────────────────────────── --}}
+    <div class="col-lg-7">
+        <form method="POST" action="{{ route('admin.chunks.do-split', $chunk) }}" id="splitForm">
+            @csrf
+
+            <div class="card border-0 shadow-sm mb-3">
+                <div class="card-header bg-white border-bottom py-2 d-flex align-items-center justify-content-between">
+                    <div>
+                        <h6 class="mb-0">
+                            <i class="bi bi-collection me-1"></i>Segmen Baharu
+                            <span class="badge bg-primary ms-1" id="segmentCount">2</span>
+                        </h6>
+                        <p class="text-muted small mb-0 mt-1">
+                            Minimum 2, maksimum 10 segmen. Setiap segmen akan menjadi satu chunk baharu.
+                        </p>
+                    </div>
+                    <div class="d-flex gap-1">
+                        <button type="button" class="btn btn-sm btn-outline-primary" id="btnAddSegment">
+                            <i class="bi bi-plus-lg me-1"></i>Tambah
+                        </button>
+                        <button type="button" class="btn btn-sm btn-outline-danger" id="btnRemoveSegment">
+                            <i class="bi bi-dash-lg me-1"></i>Buang
+                        </button>
+                    </div>
+                </div>
+                <div class="card-body p-3" id="segmentsContainer">
+
+                    {{-- Segmen 1 (default) --}}
+                    <div class="segment-item mb-3" data-index="0">
+                        <div class="d-flex align-items-center justify-content-between mb-1">
+                            <label class="form-label fw-semibold mb-0 small">
+                                <i class="bi bi-1-circle me-1 text-primary"></i>Segmen 1
+                            </label>
+                            <span class="text-muted segment-stats" style="font-size:.72rem">0 patah · 0 aksara</span>
+                        </div>
+                        <textarea name="segments[]"
+                                  class="form-control font-monospace segment-textarea @error('segments.0') is-invalid @enderror"
+                                  rows="6"
+                                  placeholder="Teks untuk segmen 1..."
+                                  style="font-size:.8rem;line-height:1.5">{{ old('segments.0') }}</textarea>
+                        @error('segments.0')
+                            <div class="invalid-feedback">{{ $message }}</div>
+                        @enderror
+                    </div>
+
+                    {{-- Segmen 2 (default) --}}
+                    <div class="segment-item mb-3" data-index="1">
+                        <div class="d-flex align-items-center justify-content-between mb-1">
+                            <label class="form-label fw-semibold mb-0 small">
+                                <i class="bi bi-2-circle me-1 text-primary"></i>Segmen 2
+                            </label>
+                            <span class="text-muted segment-stats" style="font-size:.72rem">0 patah · 0 aksara</span>
+                        </div>
+                        <textarea name="segments[]"
+                                  class="form-control font-monospace segment-textarea @error('segments.1') is-invalid @enderror"
+                                  rows="6"
+                                  placeholder="Teks untuk segmen 2..."
+                                  style="font-size:.8rem;line-height:1.5">{{ old('segments.1') }}</textarea>
+                        @error('segments.1')
+                            <div class="invalid-feedback">{{ $message }}</div>
+                        @enderror
+                    </div>
+
+                </div>
+            </div>
+
+            {{-- Summary bar --}}
+            <div class="card border-0 bg-light mb-3">
+                <div class="card-body py-2 px-3">
+                    <div class="d-flex gap-3 flex-wrap align-items-center">
+                        <span class="small text-muted">
+                            Jumlah patah dalam segmen:
+                            <strong id="totalSegmentWords">0</strong>
+                            <span class="text-muted">/ {{ str_word_count($chunk->getEmbeddableText()) }}</span>
+                        </span>
+                        <span class="small text-muted">
+                            Jumlah aksara:
+                            <strong id="totalSegmentChars">0</strong>
+                        </span>
+                        <span class="ms-auto small" id="coverageIndicator"></span>
+                    </div>
+                </div>
+            </div>
+
+            {{-- Notes --}}
+            <div class="mb-3">
+                <label for="notes" class="form-label">
+                    Sebab split <span class="text-muted fw-normal">(optional)</span>
+                </label>
+                <input type="text" name="notes" id="notes" class="form-control"
+                       value="{{ old('notes') }}"
+                       placeholder="Contoh: Chunk terlalu panjang, gabungan dua topik berbeza...">
+            </div>
+
+            {{-- Submit --}}
+            <div class="d-flex gap-2">
+                <button type="submit" class="btn btn-warning fw-semibold" id="btnSubmit">
+                    <i class="bi bi-scissors me-1"></i>
+                    Jalankan Split
+                    <span class="badge bg-white text-warning ms-1" id="btnSegmentCount">2</span>
+                    Chunk Baharu
+                </button>
+                <a href="{{ route('admin.chunks.show', $chunk) }}" class="btn btn-outline-secondary">
+                    Batal
+                </a>
+            </div>
+
+            <p class="text-muted small mt-2">
+                <i class="bi bi-info-circle me-1"></i>
+                Chunk asal akan ditandakan <strong>Superseded</strong>.
+                Setiap segmen akan di-embed secara automatik dalam queue.
+            </p>
+
+        </form>
+    </div>
+
+</div>
+
+@endsection
+
+@push('scripts')
+<script>
+(function () {
+    'use strict';
+
+    // ── Data ─────────────────────────────────────────────────────────────────
+    const originalText  = @json($chunk->getEmbeddableText());
+    const origWordCount = {{ str_word_count($chunk->getEmbeddableText()) }};
+    const MAX_SEGMENTS  = 10;
+    const MIN_SEGMENTS  = 2;
+
+    // Icon numerals — Bootstrap Icons
+    const icons = ['1-circle','2-circle','3-circle','4-circle','5-circle',
+                   '6-circle','7-circle','8-circle','9-circle','10-circle'];
+
+    // ── Helpers ───────────────────────────────────────────────────────────────
+    function countWords(str) {
+        return str.trim() === '' ? 0 : str.trim().split(/\s+/).length;
+    }
+
+    function updateSegmentStats(textarea) {
+        const parent = textarea.closest('.segment-item');
+        const stats  = parent.querySelector('.segment-stats');
+        const words  = countWords(textarea.value);
+        const chars  = textarea.value.length;
+        stats.textContent = words.toLocaleString() + ' patah · ' + chars.toLocaleString() + ' aksara';
+    }
+
+    function updateGlobalStats() {
+        const textareas = document.querySelectorAll('.segment-textarea');
+        let totalWords = 0, totalChars = 0;
+
+        textareas.forEach(ta => {
+            totalWords += countWords(ta.value);
+            totalChars += ta.value.length;
+        });
+
+        document.getElementById('totalSegmentWords').textContent = totalWords.toLocaleString();
+        document.getElementById('totalSegmentChars').textContent = totalChars.toLocaleString();
+        document.getElementById('segmentCount').textContent      = textareas.length;
+        document.getElementById('btnSegmentCount').textContent   = textareas.length;
+
+        // Coverage indicator
+        const indicator = document.getElementById('coverageIndicator');
+        if (origWordCount > 0) {
+            const pct = Math.round((totalWords / origWordCount) * 100);
+            const cls = pct >= 90 ? 'text-success' : (pct >= 60 ? 'text-warning' : 'text-danger');
+            indicator.innerHTML = `<span class="${cls}"><i class="bi bi-bar-chart me-1"></i>Liputan: ${pct}%</span>`;
+        }
+    }
+
+    function relabelAll() {
+        const items = document.querySelectorAll('.segment-item');
+        items.forEach((item, i) => {
+            const label = item.querySelector('label');
+            const iconClass = icons[i] || (i + 1) + '-circle';
+            label.innerHTML = `<i class="bi bi-${iconClass} me-1 text-primary"></i>Segmen ${i + 1}`;
+            item.dataset.index = i;
+
+            // Update error class name (not critical — server-side validates)
+            const ta = item.querySelector('textarea');
+            ta.placeholder = `Teks untuk segmen ${i + 1}...`;
+        });
+    }
+
+    // ── Attach listeners kepada textarea ─────────────────────────────────────
+    function attachListeners(textarea) {
+        textarea.addEventListener('input', function () {
+            updateSegmentStats(this);
+            updateGlobalStats();
+        });
+        // Initial update
+        updateSegmentStats(textarea);
+    }
+
+    // Init existing textareas
+    document.querySelectorAll('.segment-textarea').forEach(attachListeners);
+    updateGlobalStats();
+
+    // ── Add segment ───────────────────────────────────────────────────────────
+    document.getElementById('btnAddSegment').addEventListener('click', function () {
+        const items = document.querySelectorAll('.segment-item');
+        if (items.length >= MAX_SEGMENTS) {
+            alert('Maksimum ' + MAX_SEGMENTS + ' segmen dibenarkan.');
+            return;
+        }
+
+        const newIndex = items.length;
+        const iconClass = icons[newIndex] || (newIndex + 1) + '-circle';
+
+        const div = document.createElement('div');
+        div.className = 'segment-item mb-3';
+        div.dataset.index = newIndex;
+        div.innerHTML = `
+            <div class="d-flex align-items-center justify-content-between mb-1">
+                <label class="form-label fw-semibold mb-0 small">
+                    <i class="bi bi-${iconClass} me-1 text-primary"></i>Segmen ${newIndex + 1}
+                </label>
+                <span class="text-muted segment-stats" style="font-size:.72rem">0 patah · 0 aksara</span>
+            </div>
+            <textarea name="segments[]"
+                      class="form-control font-monospace segment-textarea"
+                      rows="6"
+                      placeholder="Teks untuk segmen ${newIndex + 1}..."
+                      style="font-size:.8rem;line-height:1.5"></textarea>
+        `;
+
+        document.getElementById('segmentsContainer').appendChild(div);
+        attachListeners(div.querySelector('textarea'));
+        updateGlobalStats();
+        div.querySelector('textarea').focus();
+    });
+
+    // ── Remove last segment ───────────────────────────────────────────────────
+    document.getElementById('btnRemoveSegment').addEventListener('click', function () {
+        const items = document.querySelectorAll('.segment-item');
+        if (items.length <= MIN_SEGMENTS) {
+            alert('Minimum ' + MIN_SEGMENTS + ' segmen diperlukan.');
+            return;
+        }
+        if (!confirm('Buang segmen terakhir?')) return;
+        items[items.length - 1].remove();
+        relabelAll();
+        updateGlobalStats();
+    });
+
+    // ── Auto-split mengikut perenggan ─────────────────────────────────────────
+    document.getElementById('btnAutoSplit').addEventListener('click', function () {
+        // Pecahkan teks asal mengikut baris kosong berganda
+        const paragraphs = originalText
+            .split(/\n\s*\n/)
+            .map(p => p.trim())
+            .filter(p => p.length >= 20);
+
+        if (paragraphs.length < 2) {
+            alert('Teks asal tidak mempunyai cukup perenggan untuk auto-split (keperluan: sekurang-kurangnya 2 perenggan dengan 20+ aksara).');
+            return;
+        }
+
+        const maxAllowed = Math.min(paragraphs.length, MAX_SEGMENTS);
+        const msg = `Auto-split akan menghasilkan ${maxAllowed} segmen berdasarkan perenggan. Ini akan menggantikan semua segmen semasa. Teruskan?`;
+        if (!confirm(msg)) return;
+
+        // Buang semua segmen sedia ada
+        document.getElementById('segmentsContainer').innerHTML = '';
+
+        // Cipta segmen baru
+        paragraphs.slice(0, MAX_SEGMENTS).forEach((para, i) => {
+            const iconClass = icons[i] || (i + 1) + '-circle';
+            const div = document.createElement('div');
+            div.className = 'segment-item mb-3';
+            div.dataset.index = i;
+            div.innerHTML = `
+                <div class="d-flex align-items-center justify-content-between mb-1">
+                    <label class="form-label fw-semibold mb-0 small">
+                        <i class="bi bi-${iconClass} me-1 text-primary"></i>Segmen ${i + 1}
+                    </label>
+                    <span class="text-muted segment-stats" style="font-size:.72rem">0 patah · 0 aksara</span>
+                </div>
+                <textarea name="segments[]"
+                          class="form-control font-monospace segment-textarea"
+                          rows="5"
+                          placeholder="Teks untuk segmen ${i + 1}..."
+                          style="font-size:.8rem;line-height:1.5"></textarea>
+            `;
+            document.getElementById('segmentsContainer').appendChild(div);
+            div.querySelector('textarea').value = para;
+            attachListeners(div.querySelector('textarea'));
+            updateSegmentStats(div.querySelector('textarea'));
+        });
+
+        updateGlobalStats();
+    });
+
+    // ── Confirm on submit ────────────────────────────────────────────────────
+    document.getElementById('splitForm').addEventListener('submit', function (e) {
+        const items = document.querySelectorAll('.segment-item');
+        const count = items.length;
+
+        // Semak semua segmen tidak kosong
+        let allFilled = true;
+        items.forEach(item => {
+            if (item.querySelector('textarea').value.trim() === '') {
+                allFilled = false;
+            }
+        });
+
+        if (!allFilled) {
+            e.preventDefault();
+            alert('Semua segmen mesti diisi sebelum split boleh dijalankan.');
+            return;
+        }
+
+        if (!confirm(
+            `Jalankan split chunk #{{ $chunk->chunk_index + 1 }} kepada ${count} chunk baharu?\n\n` +
+            `Chunk asal akan ditandakan Superseded dan tidak lagi aktif dalam Qdrant.\n` +
+            `Tindakan ini tidak boleh diundo.`
+        )) {
+            e.preventDefault();
+        }
+    });
+
+})();
+</script>
+@endpush
diff --git a/resources/views/admin/dashboard.blade.php b/resources/views/admin/dashboard.blade.php
new file mode 100644
index 0000000..6559a9e
--- /dev/null
+++ b/resources/views/admin/dashboard.blade.php
@@ -0,0 +1,221 @@
+@extends('layouts.admin')
+
+@section('title', 'Dashboard')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item active">Dashboard</li>
+@endsection
+
+@section('content')
+<div class="d-flex align-items-center justify-content-between mb-4">
+    <h4 class="mb-0 fw-bold">Dashboard</h4>
+    <span class="text-muted small">{{ now()->format('d M Y, H:i') }}</span>
+</div>
+
+{{-- Status Perkhidmatan --}}
+<div class="row g-3 mb-4">
+    <div class="col-md-6">
+        <div class="card border-0 shadow-sm">
+            <div class="card-body py-2 px-3">
+                <div class="d-flex align-items-center justify-content-between">
+                    <span class="small fw-semibold text-muted">Ollama</span>
+                    @if($health['ollama']['online'])
+                        <span class="badge bg-success"><i class="bi bi-circle-fill me-1" style="font-size:.5rem"></i>Online</span>
+                    @else
+                        <span class="badge bg-danger"><i class="bi bi-circle-fill me-1" style="font-size:.5rem"></i>Offline</span>
+                    @endif
+                </div>
+                @if($health['ollama']['online'])
+                <div class="d-flex gap-2 mt-1">
+                    <span class="badge {{ $health['ollama']['chat_model'] ? 'bg-success-subtle text-success' : 'bg-warning-subtle text-warning' }} small">
+                        Chat: {{ config('ollama.chat_model') }}
+                    </span>
+                    <span class="badge {{ $health['ollama']['embed_model'] ? 'bg-success-subtle text-success' : 'bg-warning-subtle text-warning' }} small">
+                        Embed: {{ config('ollama.embedding_model') }}
+                    </span>
+                </div>
+                @elseif($health['ollama']['error'])
+                <small class="text-danger">{{ $health['ollama']['error'] }}</small>
+                @endif
+            </div>
+        </div>
+    </div>
+    <div class="col-md-6">
+        <div class="card border-0 shadow-sm">
+            <div class="card-body py-2 px-3">
+                <div class="d-flex align-items-center justify-content-between">
+                    <span class="small fw-semibold text-muted">Qdrant</span>
+                    @if($health['qdrant']['online'])
+                        <span class="badge bg-success"><i class="bi bi-circle-fill me-1" style="font-size:.5rem"></i>Online</span>
+                    @else
+                        <span class="badge bg-danger"><i class="bi bi-circle-fill me-1" style="font-size:.5rem"></i>Offline</span>
+                    @endif
+                </div>
+                @if($health['qdrant']['online'])
+                <div class="mt-1">
+                    <span class="badge bg-info-subtle text-info small">
+                        {{ number_format($health['qdrant']['points_count'] ?? 0) }} vectors
+                    </span>
+                </div>
+                @elseif($health['qdrant']['error'])
+                <small class="text-danger">{{ $health['qdrant']['error'] }}</small>
+                @endif
+            </div>
+        </div>
+    </div>
+</div>
+
+{{-- Stats Cards --}}
+<div class="row g-3 mb-4">
+    <div class="col-sm-6 col-xl-3">
+        <div class="card border-0 shadow-sm">
+            <div class="card-body">
+                <div class="d-flex align-items-center justify-content-between">
+                    <div>
+                        <div class="text-muted small">Dokumen Aktif</div>
+                        <div class="fs-3 fw-bold text-primary">{{ $stats['active_documents'] }}</div>
+                        <div class="text-muted small">dari {{ $stats['total_documents'] }} dokumen</div>
+                    </div>
+                    <i class="bi bi-file-pdf fs-1 text-primary opacity-25"></i>
+                </div>
+            </div>
+        </div>
+    </div>
+    <div class="col-sm-6 col-xl-3">
+        <div class="card border-0 shadow-sm">
+            <div class="card-body">
+                <div class="d-flex align-items-center justify-content-between">
+                    <div>
+                        <div class="text-muted small">FAQ & Pengetahuan</div>
+                        <div class="fs-3 fw-bold text-success">{{ $stats['total_knowledge_items'] }}</div>
+                        <div class="text-muted small">item aktif</div>
+                    </div>
+                    <i class="bi bi-lightbulb fs-1 text-success opacity-25"></i>
+                </div>
+            </div>
+        </div>
+    </div>
+    <div class="col-sm-6 col-xl-3">
+        <div class="card border-0 shadow-sm">
+            <div class="card-body">
+                <div class="d-flex align-items-center justify-content-between">
+                    <div>
+                        <div class="text-muted small">Chat Hari Ini</div>
+                        <div class="fs-3 fw-bold text-info">{{ $stats['total_chats_today'] }}</div>
+                        <div class="text-muted small">pertanyaan</div>
+                    </div>
+                    <i class="bi bi-chat-dots fs-1 text-info opacity-25"></i>
+                </div>
+            </div>
+        </div>
+    </div>
+    <div class="col-sm-6 col-xl-3">
+        <div class="card border-0 shadow-sm {{ $stats['flagged_chats'] > 0 ? 'border-warning' : '' }}">
+            <div class="card-body">
+                <div class="d-flex align-items-center justify-content-between">
+                    <div>
+                        <div class="text-muted small">Perlu Semakan</div>
+                        <div class="fs-3 fw-bold {{ $stats['flagged_chats'] > 0 ? 'text-warning' : 'text-muted' }}">
+                            {{ $stats['flagged_chats'] }}
+                        </div>
+                        <div class="text-muted small">log ditanda</div>
+                    </div>
+                    <i class="bi bi-flag fs-1 text-warning opacity-25"></i>
+                </div>
+            </div>
+        </div>
+    </div>
+</div>
+
+{{-- Processing Status & Recent Activity --}}
+<div class="row g-3">
+    <div class="col-lg-4">
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom">
+                <h6 class="mb-0 fw-semibold">Status Pemprosesan</h6>
+            </div>
+            <div class="card-body">
+                @if($stats['processing_documents'] > 0)
+                <div class="d-flex align-items-center justify-content-between mb-2">
+                    <span class="small">Sedang diproses</span>
+                    <span class="badge bg-warning">{{ $stats['processing_documents'] }}</span>
+                </div>
+                @endif
+                @if($stats['failed_documents'] > 0)
+                <div class="d-flex align-items-center justify-content-between mb-2">
+                    <span class="small text-danger">Gagal diproses</span>
+                    <a href="{{ route('admin.documents.index', ['status' => 'failed']) }}"
+                       class="badge bg-danger text-decoration-none">{{ $stats['failed_documents'] }}</a>
+                </div>
+                @endif
+                @if($stats['unanswered_chats'] > 0)
+                <div class="d-flex align-items-center justify-content-between mb-2">
+                    <span class="small">Soalan tidak terjawab</span>
+                    <a href="{{ route('admin.chat-feedback.index', ['has_answer' => 0]) }}"
+                       class="badge bg-secondary text-decoration-none">{{ $stats['unanswered_chats'] }}</a>
+                </div>
+                @endif
+                @if($stats['processing_documents'] == 0 && $stats['failed_documents'] == 0)
+                <p class="text-muted small mb-0"><i class="bi bi-check-circle text-success me-1"></i>Semua dokumen diproses.</p>
+                @endif
+            </div>
+        </div>
+
+        <div class="card border-0 shadow-sm mt-3">
+            <div class="card-header bg-white border-bottom">
+                <h6 class="mb-0 fw-semibold">Chat Terkini</h6>
+            </div>
+            <ul class="list-group list-group-flush">
+                @forelse($recentChats as $chat)
+                <li class="list-group-item py-2 px-3">
+                    <div class="text-truncate small fw-semibold">{{ $chat->question }}</div>
+                    <div class="d-flex align-items-center gap-2 mt-1">
+                        @if($chat->category)
+                            <span class="badge bg-light text-dark border" style="font-size:.65rem">{{ $chat->category->name }}</span>
+                        @endif
+                        @if(!$chat->has_answer)
+                            <span class="badge bg-warning-subtle text-warning border border-warning" style="font-size:.65rem">Tidak Terjawab</span>
+                        @endif
+                        <span class="text-muted ms-auto" style="font-size:.65rem">{{ $chat->created_at->diffForHumans() }}</span>
+                    </div>
+                </li>
+                @empty
+                <li class="list-group-item py-3 text-center text-muted small">Tiada chat lagi.</li>
+                @endforelse
+            </ul>
+        </div>
+    </div>
+
+    <div class="col-lg-8">
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom d-flex align-items-center justify-content-between">
+                <h6 class="mb-0 fw-semibold">Aktiviti Terkini</h6>
+                <a href="{{ route('admin.audit-logs.index') }}" class="btn btn-sm btn-link p-0 text-muted">
+                    Lihat semua
+                </a>
+            </div>
+            <div class="table-responsive">
+                <table class="table table-sm table-hover mb-0">
+                    <tbody>
+                        @forelse($recentActivity as $log)
+                        <tr>
+                            <td class="ps-3 py-2">
+                                <div class="small fw-semibold">{{ $log->description ?? $log->event }}</div>
+                                @if($log->user)
+                                <small class="text-muted">{{ $log->user->name }}</small>
+                                @endif
+                            </td>
+                            <td class="text-end pe-3 py-2 text-muted small" style="white-space:nowrap">
+                                {{ $log->created_at->diffForHumans() }}
+                            </td>
+                        </tr>
+                        @empty
+                        <tr><td colspan="2" class="text-center text-muted py-4 small">Tiada aktiviti.</td></tr>
+                        @endforelse
+                    </tbody>
+                </table>
+            </div>
+        </div>
+    </div>
+</div>
+@endsection
diff --git a/resources/views/admin/documents/chunks.blade.php b/resources/views/admin/documents/chunks.blade.php
new file mode 100644
index 0000000..eee9247
--- /dev/null
+++ b/resources/views/admin/documents/chunks.blade.php
@@ -0,0 +1,253 @@
+@extends('layouts.admin')
+
+@section('title', 'Chunk Review — ' . Str::limit($document->title, 40))
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.documents.index') }}">Dokumen</a></li>
+    <li class="breadcrumb-item"><a href="{{ route('admin.documents.show', $document) }}">{{ Str::limit($document->title, 30) }}</a></li>
+    <li class="breadcrumb-item active">Chunk Review v{{ $version->version_number }}</li>
+@endsection
+
+@section('content')
+
+{{-- Header --}}
+<div class="d-flex align-items-start justify-content-between mb-3 flex-wrap gap-2">
+    <div>
+        <h4 class="mb-0 fw-bold">Chunk Review</h4>
+        <p class="text-muted small mb-0">
+            {{ $document->title }} &mdash; Versi {{ $version->version_number }}
+            @if($version->page_count)
+                &middot; {{ $version->page_count }} muka surat
+            @endif
+        </p>
+    </div>
+    <a href="{{ route('admin.documents.show', $document) }}" class="btn btn-sm btn-outline-secondary">
+        <i class="bi bi-arrow-left me-1"></i>Kembali ke Dokumen
+    </a>
+</div>
+
+{{-- Flash Messages --}}
+@if(session('success'))
+    <div class="alert alert-success alert-dismissible fade show py-2" role="alert">
+        <i class="bi bi-check-circle me-1"></i>{{ session('success') }}
+        <button type="button" class="btn-close" data-bs-dismiss="alert"></button>
+    </div>
+@endif
+@if(session('error'))
+    <div class="alert alert-danger alert-dismissible fade show py-2" role="alert">
+        <i class="bi bi-exclamation-triangle me-1"></i>{{ session('error') }}
+        <button type="button" class="btn-close" data-bs-dismiss="alert"></button>
+    </div>
+@endif
+
+{{-- Status Summary Pills --}}
+<div class="d-flex flex-wrap gap-2 mb-3">
+    <a href="{{ route('admin.documents.chunks', ['document' => $document, 'version' => $version]) }}"
+       class="btn btn-sm {{ !$statusFilter ? 'btn-dark' : 'btn-outline-dark' }}">
+        Semua <span class="badge bg-secondary ms-1">{{ array_sum($statusCounts) }}</span>
+    </a>
+
+    @php
+        $statusDef = [
+            \App\Models\DocumentChunk::STATUS_INDEXED          => ['label' => 'Diindex',       'class' => 'btn-success'],
+            \App\Models\DocumentChunk::STATUS_NEEDS_REINDEX    => ['label' => 'Perlu Reindex',  'class' => 'btn-warning'],
+            \App\Models\DocumentChunk::STATUS_NEEDS_REVIEW     => ['label' => 'Perlu Semak',    'class' => 'btn-info'],
+            \App\Models\DocumentChunk::STATUS_PENDING          => ['label' => 'Menunggu',       'class' => 'btn-light border'],
+            \App\Models\DocumentChunk::STATUS_EXCLUDED         => ['label' => 'Dikecualikan',   'class' => 'btn-secondary'],
+            \App\Models\DocumentChunk::STATUS_SUPERSEDED       => ['label' => 'Digantikan',     'class' => 'btn-dark'],
+            \App\Models\DocumentChunk::STATUS_FAILED_EMBEDDING => ['label' => 'Gagal Embed',    'class' => 'btn-danger'],
+        ];
+    @endphp
+
+    @foreach($statusDef as $statusKey => $def)
+        @if(isset($statusCounts[$statusKey]) && $statusCounts[$statusKey] > 0)
+            <a href="{{ route('admin.documents.chunks', ['document' => $document, 'version' => $version, 'status' => $statusKey]) }}"
+               class="btn btn-sm {{ $statusFilter === $statusKey ? $def['class'] : 'btn-outline-' . str_replace('btn-', '', $def['class']) }}">
+                {{ $def['label'] }}
+                <span class="badge bg-white text-dark ms-1">{{ $statusCounts[$statusKey] }}</span>
+            </a>
+        @endif
+    @endforeach
+</div>
+
+{{-- Chunk List --}}
+@forelse($chunks as $chunk)
+<div class="card border-0 shadow-sm mb-2 {{ $chunk->isSuperseded() ? 'opacity-50' : '' }}">
+    <div class="card-body py-2 px-3">
+        <div class="row align-items-center g-2">
+
+            {{-- Metadata --}}
+            <div class="col-12 col-md-7">
+                <div class="d-flex align-items-center gap-2 flex-wrap">
+                    {{-- Status badge --}}
+                    <span class="badge {{ $chunk->getStatusBadgeClass() }}" style="font-size:.7rem">
+                        {{ $chunk->getStatusLabel() }}
+                    </span>
+
+                    {{-- Chunk number --}}
+                    <span class="badge bg-light text-dark border fw-normal" style="font-size:.7rem">
+                        #{{ $chunk->chunk_index + 1 }}
+                    </span>
+
+                    {{-- Edited badge --}}
+                    @if($chunk->is_edited)
+                        <span class="badge bg-primary-subtle text-primary border border-primary" style="font-size:.65rem">
+                            <i class="bi bi-pencil me-1"></i>Edited
+                        </span>
+                    @endif
+
+                    {{-- Split badge --}}
+                    @if($chunk->parent_chunk_id)
+                        <span class="badge bg-warning-subtle text-warning border border-warning" style="font-size:.65rem">
+                            <i class="bi bi-scissors me-1"></i>Split
+                        </span>
+                    @endif
+
+                    @if($chunk->childChunks->count() > 0)
+                        <span class="badge bg-dark-subtle text-dark border" style="font-size:.65rem">
+                            <i class="bi bi-diagram-2 me-1"></i>{{ $chunk->childChunks->count() }} anak
+                        </span>
+                    @endif
+
+                    {{-- Metadata kecil --}}
+                    @if($chunk->page_number)
+                        <span class="text-muted" style="font-size:.75rem">ms.{{ $chunk->page_number }}</span>
+                    @endif
+
+                    @if($chunk->section_heading)
+                        <span class="text-muted text-truncate" style="font-size:.75rem;max-width:200px"
+                              title="{{ $chunk->section_heading }}">
+                            {{ Str::limit($chunk->section_heading, 40) }}
+                        </span>
+                    @endif
+                </div>
+
+                {{-- Preview teks --}}
+                <p class="text-muted mb-0 mt-1" style="font-size:.8rem;line-height:1.4">
+                    {{ Str::limit($chunk->getEmbeddableText(), 150) }}
+                </p>
+
+                {{-- Editor info --}}
+                @if($chunk->is_edited && $chunk->editor)
+                    <p class="mb-0 mt-1" style="font-size:.7rem;color:#aaa">
+                        Diedit oleh {{ $chunk->editor->name }}
+                        {{ $chunk->edited_at?->diffForHumans() }}
+                    </p>
+                @endif
+            </div>
+
+            {{-- Actions --}}
+            <div class="col-12 col-md-5">
+                <div class="d-flex gap-1 flex-wrap justify-content-md-end">
+
+                    {{-- View detail --}}
+                    <a href="{{ route('admin.chunks.show', $chunk) }}"
+                       class="btn btn-sm btn-outline-primary">
+                        <i class="bi bi-eye"></i> Detail
+                    </a>
+
+                    @if(!$chunk->isSuperseded())
+
+                        {{-- Split --}}
+                        <a href="{{ route('admin.chunks.split', $chunk) }}"
+                           class="btn btn-sm btn-outline-warning"
+                           title="Split chunk ini">
+                            <i class="bi bi-scissors"></i>
+                        </a>
+
+                        {{-- Exclude / Include --}}
+                        @if($chunk->exclude_from_index)
+                            <form method="POST" action="{{ route('admin.chunks.include', $chunk) }}" class="d-inline">
+                                @csrf
+                                <button type="submit" class="btn btn-sm btn-outline-success"
+                                        title="Kembalikan ke indexing"
+                                        onclick="return confirm('Kembalikan chunk ini ke indexing?')">
+                                    <i class="bi bi-check-circle"></i>
+                                </button>
+                            </form>
+                        @else
+                            <form method="POST" action="{{ route('admin.chunks.exclude', $chunk) }}" class="d-inline">
+                                @csrf
+                                <button type="submit" class="btn btn-sm btn-outline-secondary"
+                                        title="Kecualikan dari indexing"
+                                        onclick="return confirm('Kecualikan chunk #{{ $chunk->chunk_index + 1 }} dari indexing?')">
+                                    <i class="bi bi-slash-circle"></i>
+                                </button>
+                            </form>
+                        @endif
+
+                        {{-- Reindex --}}
+                        @if($chunk->isIndexable())
+                            <form method="POST" action="{{ route('admin.chunks.reindex', $chunk) }}" class="d-inline">
+                                @csrf
+                                <button type="submit" class="btn btn-sm btn-outline-info"
+                                        title="Trigger reindex"
+                                        onclick="return confirm('Reindex chunk #{{ $chunk->chunk_index + 1 }} sekarang?')">
+                                    <i class="bi bi-arrow-repeat"></i>
+                                </button>
+                            </form>
+                        @endif
+
+                    @else
+                        {{-- Superseded — tunjukkan link ke children --}}
+                        @if($chunk->childChunks->count() > 0)
+                            <span class="text-muted small">
+                                <i class="bi bi-arrow-down-right me-1"></i>
+                                {{ $chunk->childChunks->count() }} chunk baharu
+                            </span>
+                        @endif
+                    @endif
+
+                </div>
+            </div>
+
+        </div>
+
+        {{-- Child chunks inline (jika chunk ini pernah di-split) --}}
+        @if($chunk->childChunks->count() > 0)
+            <div class="mt-2 ps-3 border-start border-2 border-warning">
+                <p class="text-muted mb-1" style="font-size:.72rem">
+                    <i class="bi bi-diagram-2 me-1"></i>Dipecahkan kepada:
+                </p>
+                @foreach($chunk->childChunks as $child)
+                    <div class="d-flex align-items-center gap-2 mb-1">
+                        <span class="badge {{ $child->getStatusBadgeClass() }}" style="font-size:.65rem">
+                            {{ $child->getStatusLabel() }}
+                        </span>
+                        <span class="text-muted" style="font-size:.75rem">#{{ $child->chunk_index + 1 }}</span>
+                        <span class="text-muted text-truncate" style="font-size:.75rem">
+                            {{ Str::limit($child->getEmbeddableText(), 80) }}
+                        </span>
+                        <a href="{{ route('admin.chunks.show', $child) }}"
+                           class="btn btn-sm btn-link p-0 ms-auto" style="font-size:.72rem">
+                            Lihat →
+                        </a>
+                    </div>
+                @endforeach
+            </div>
+        @endif
+
+    </div>
+</div>
+@empty
+    <div class="text-center py-5 text-muted">
+        <i class="bi bi-collection display-6 d-block mb-2"></i>
+        @if($statusFilter)
+            Tiada chunk dengan status "{{ $statusFilter }}".
+            <a href="{{ route('admin.documents.chunks', ['document' => $document, 'version' => $version]) }}">
+                Lihat semua
+            </a>
+        @else
+            Tiada chunk untuk versi ini.
+        @endif
+    </div>
+@endforelse
+
+{{-- Pagination --}}
+@if($chunks->hasPages())
+    <div class="mt-3">
+        {{ $chunks->links() }}
+    </div>
+@endif
+
+@endsection
diff --git a/resources/views/admin/documents/create.blade.php b/resources/views/admin/documents/create.blade.php
new file mode 100644
index 0000000..d8f82bd
--- /dev/null
+++ b/resources/views/admin/documents/create.blade.php
@@ -0,0 +1,180 @@
+@extends('layouts.admin')
+
+@section('title', 'Upload Dokumen')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.documents.index') }}">Dokumen</a></li>
+    <li class="breadcrumb-item active">Upload Baru</li>
+@endsection
+
+@section('content')
+<div class="row justify-content-center">
+    <div class="col-lg-8">
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom">
+                <h5 class="mb-0 fw-bold"><i class="bi bi-upload me-2"></i>Upload Dokumen PDF</h5>
+            </div>
+            <div class="card-body p-4">
+                <form method="POST" action="{{ route('admin.documents.store') }}" enctype="multipart/form-data">
+                    @csrf
+
+                    <div class="row g-3">
+                        <div class="col-12">
+                            <label class="form-label fw-semibold">Kategori <span class="text-danger">*</span></label>
+                            <select name="category_id" class="form-select @error('category_id') is-invalid @enderror" required>
+                                <option value="">— Pilih Kategori —</option>
+                                @foreach($categories as $cat)
+                                    <option value="{{ $cat->id }}" {{ old('category_id') == $cat->id ? 'selected' : '' }}>
+                                        {{ $cat->name }}
+                                    </option>
+                                @endforeach
+                            </select>
+                            @error('category_id')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="col-12">
+                            <label class="form-label fw-semibold">Tajuk Dokumen <span class="text-danger">*</span></label>
+                            <input type="text" name="title" class="form-control @error('title') is-invalid @enderror"
+                                   value="{{ old('title') }}" placeholder="Contoh: Garis Panduan Pelesenan Perniagaan 2024" required>
+                            @error('title')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="col-12">
+                            <label class="form-label fw-semibold">Fail PDF <span class="text-danger">*</span></label>
+                            <input type="file" name="file" id="fileInput"
+                                   class="form-control @error('file') is-invalid @enderror"
+                                   accept=".pdf" required>
+                            <div class="form-text">
+                                Hanya fail PDF dibenarkan. Saiz maksimum:
+                                {{ round(config('knowledgebase.upload.max_file_size', 20480) / 1024) }}MB
+                            </div>
+                            @error('file')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                            <div id="filePreview" class="mt-2 d-none">
+                                <div class="alert alert-info py-2 mb-0 small">
+                                    <i class="bi bi-file-pdf me-1"></i>
+                                    <span id="fileName"></span> —
+                                    <span id="fileSize"></span>
+                                </div>
+                            </div>
+                        </div>
+
+                        <div class="col-12">
+                            <label class="form-label fw-semibold">Deskripsi</label>
+                            <textarea name="description" class="form-control" rows="2"
+                                      placeholder="Deskripsi ringkas dokumen ini...">{{ old('description') }}</textarea>
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Tarikh Kuat Kuasa</label>
+                            <input type="date" name="effective_date" class="form-control @error('effective_date') is-invalid @enderror"
+                                   value="{{ old('effective_date') }}">
+                            @error('effective_date')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Tarikh Luput</label>
+                            <input type="date" name="expiry_date" class="form-control @error('expiry_date') is-invalid @enderror"
+                                   value="{{ old('expiry_date') }}">
+                            @error('expiry_date')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Bahasa</label>
+                            <select name="language" class="form-select">
+                                <option value="ms" {{ old('language', 'ms') == 'ms' ? 'selected' : '' }}>Bahasa Melayu</option>
+                                <option value="en" {{ old('language') == 'en' ? 'selected' : '' }}>English</option>
+                            </select>
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Tag</label>
+                            <input type="text" id="tagsInput" class="form-control"
+                                   placeholder="Taip dan tekan Enter..."
+                                   value="{{ old('tags') ? implode(', ', old('tags')) : '' }}">
+                            <div id="tagsContainer" class="mt-1"></div>
+                            <input type="hidden" name="tags" id="tagsHidden">
+                            <div class="form-text">Tekan Enter atau koma untuk tambah tag.</div>
+                        </div>
+
+                        <div class="col-12">
+                            <label class="form-label fw-semibold">Nota Upload</label>
+                            <input type="text" name="change_notes" class="form-control"
+                                   value="{{ old('change_notes', 'Versi pertama.') }}"
+                                   placeholder="Nota ringkas tentang upload ini...">
+                        </div>
+                    </div>
+
+                    <div class="d-flex gap-2 mt-4 pt-3 border-top">
+                        <button type="submit" class="btn btn-primary">
+                            <i class="bi bi-upload me-1"></i>Upload & Proses
+                        </button>
+                        <a href="{{ route('admin.documents.index') }}" class="btn btn-outline-secondary">
+                            Batal
+                        </a>
+                    </div>
+                </form>
+            </div>
+        </div>
+
+        <div class="alert alert-light border mt-3 small">
+            <i class="bi bi-info-circle me-2 text-info"></i>
+            Dokumen akan diproses secara <strong>background</strong> selepas upload. Proses extraction, chunking dan embedding mungkin mengambil masa beberapa minit bergantung pada saiz fail.
+        </div>
+    </div>
+</div>
+@endsection
+
+@push('scripts')
+<script>
+// Preview fail yang dipilih
+$('#fileInput').on('change', function() {
+    const file = this.files[0];
+    if (file) {
+        const size = file.size < 1048576
+            ? (file.size / 1024).toFixed(1) + ' KB'
+            : (file.size / 1048576).toFixed(1) + ' MB';
+        $('#fileName').text(file.name);
+        $('#fileSize').text(size);
+        $('#filePreview').removeClass('d-none');
+    }
+});
+
+// Tag input
+let tags = [];
+
+function renderTags() {
+    const container = $('#tagsContainer');
+    container.empty();
+    tags.forEach((tag, i) => {
+        container.append(
+            `<span class="badge bg-secondary me-1 mb-1">${tag}
+             <i class="bi bi-x-circle ms-1" style="cursor:pointer" data-i="${i}"></i></span>`
+        );
+    });
+    $('#tagsHidden').val(tags.map((t, i) => `tags[${i}]=${t}`).join('&'));
+    // Rebuild hidden inputs properly
+    $('[name^="tags["]').remove();
+    tags.forEach((tag, i) => {
+        $('form').append(`<input type="hidden" name="tags[${i}]" value="${tag}">`);
+    });
+}
+
+$('#tagsInput').on('keydown', function(e) {
+    if (e.key === 'Enter' || e.key === ',') {
+        e.preventDefault();
+        const val = $(this).val().trim().replace(/,$/, '');
+        if (val && !tags.includes(val)) {
+            tags.push(val);
+            renderTags();
+        }
+        $(this).val('');
+    }
+});
+
+$(document).on('click', '.bi-x-circle', function() {
+    const i = $(this).data('i');
+    tags.splice(i, 1);
+    renderTags();
+});
+</script>
+@endpush
diff --git a/resources/views/admin/documents/edit.blade.php b/resources/views/admin/documents/edit.blade.php
new file mode 100644
index 0000000..b6c3ea5
--- /dev/null
+++ b/resources/views/admin/documents/edit.blade.php
@@ -0,0 +1,80 @@
+@extends('layouts.admin')
+
+@section('title', 'Edit Dokumen')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.documents.index') }}">Dokumen</a></li>
+    <li class="breadcrumb-item"><a href="{{ route('admin.documents.show', $document) }}">{{ Str::limit($document->title, 30) }}</a></li>
+    <li class="breadcrumb-item active">Edit</li>
+@endsection
+
+@section('content')
+<div class="row justify-content-center">
+    <div class="col-lg-8">
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom">
+                <h5 class="mb-0 fw-bold"><i class="bi bi-pencil me-2"></i>Edit Maklumat Dokumen</h5>
+                <small class="text-muted">Untuk upload fail PDF baru, gunakan butang "Upload Versi Baru" pada halaman dokumen.</small>
+            </div>
+            <div class="card-body p-4">
+                <form method="POST" action="{{ route('admin.documents.update', $document) }}">
+                    @csrf @method('PUT')
+
+                    <div class="row g-3">
+                        <div class="col-12">
+                            <label class="form-label fw-semibold">Kategori <span class="text-danger">*</span></label>
+                            <select name="category_id" class="form-select" required>
+                                @foreach($categories as $cat)
+                                    <option value="{{ $cat->id }}"
+                                        {{ old('category_id', $document->category_id) == $cat->id ? 'selected' : '' }}>
+                                        {{ $cat->name }}
+                                    </option>
+                                @endforeach
+                            </select>
+                        </div>
+
+                        <div class="col-12">
+                            <label class="form-label fw-semibold">Tajuk <span class="text-danger">*</span></label>
+                            <input type="text" name="title" class="form-control @error('title') is-invalid @enderror"
+                                   value="{{ old('title', $document->title) }}" required>
+                            @error('title')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="col-12">
+                            <label class="form-label fw-semibold">Deskripsi</label>
+                            <textarea name="description" class="form-control" rows="2">{{ old('description', $document->description) }}</textarea>
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Tarikh Kuat Kuasa</label>
+                            <input type="date" name="effective_date" class="form-control"
+                                   value="{{ old('effective_date', $document->effective_date?->toDateString()) }}">
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Tarikh Luput</label>
+                            <input type="date" name="expiry_date" class="form-control"
+                                   value="{{ old('expiry_date', $document->expiry_date?->toDateString()) }}">
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Bahasa</label>
+                            <select name="language" class="form-select">
+                                <option value="ms" {{ old('language', $document->language) == 'ms' ? 'selected' : '' }}>BM</option>
+                                <option value="en" {{ old('language', $document->language) == 'en' ? 'selected' : '' }}>EN</option>
+                            </select>
+                        </div>
+                    </div>
+
+                    <div class="d-flex gap-2 mt-4 pt-3 border-top">
+                        <button type="submit" class="btn btn-primary">
+                            <i class="bi bi-save me-1"></i>Kemaskini
+                        </button>
+                        <a href="{{ route('admin.documents.show', $document) }}" class="btn btn-outline-secondary">Batal</a>
+                    </div>
+                </form>
+            </div>
+        </div>
+    </div>
+</div>
+@endsection
diff --git a/resources/views/admin/documents/index.blade.php b/resources/views/admin/documents/index.blade.php
new file mode 100644
index 0000000..9594688
--- /dev/null
+++ b/resources/views/admin/documents/index.blade.php
@@ -0,0 +1,153 @@
+@extends('layouts.admin')
+
+@section('title', 'Dokumen')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item active">Dokumen PDF</li>
+@endsection
+
+@section('content')
+<div class="d-flex align-items-center justify-content-between mb-4">
+    <h4 class="mb-0 fw-bold">Dokumen PDF</h4>
+    <a href="{{ route('admin.documents.create') }}" class="btn btn-primary">
+        <i class="bi bi-upload me-1"></i>Upload Dokumen
+    </a>
+</div>
+
+{{-- Filter --}}
+<div class="card border-0 shadow-sm mb-4">
+    <div class="card-body py-3">
+        <form method="GET" class="row g-2 align-items-end">
+            <div class="col-md-4">
+                <input type="text" name="search" class="form-control form-control-sm"
+                       placeholder="Cari tajuk..." value="{{ request('search') }}">
+            </div>
+            <div class="col-md-3">
+                <select name="category_id" class="form-select form-select-sm">
+                    <option value="">Semua Kategori</option>
+                    @foreach($categories as $cat)
+                        <option value="{{ $cat->id }}" {{ request('category_id') == $cat->id ? 'selected' : '' }}>
+                            {{ $cat->name }}
+                        </option>
+                    @endforeach
+                </select>
+            </div>
+            <div class="col-md-2">
+                <select name="status" class="form-select form-select-sm">
+                    <option value="">Semua Status</option>
+                    <option value="active" {{ request('status') == 'active' ? 'selected' : '' }}>Aktif</option>
+                    <option value="processing" {{ request('status') == 'processing' ? 'selected' : '' }}>Sedang Diproses</option>
+                    <option value="inactive" {{ request('status') == 'inactive' ? 'selected' : '' }}>Tidak Aktif</option>
+                    <option value="failed" {{ request('status') == 'failed' ? 'selected' : '' }}>Gagal</option>
+                </select>
+            </div>
+            <div class="col-auto">
+                <button type="submit" class="btn btn-sm btn-outline-secondary">
+                    <i class="bi bi-search me-1"></i>Tapis
+                </button>
+                @if(request()->hasAny(['search', 'category_id', 'status']))
+                    <a href="{{ route('admin.documents.index') }}" class="btn btn-sm btn-link text-muted">Reset</a>
+                @endif
+            </div>
+        </form>
+    </div>
+</div>
+
+{{-- Table --}}
+<div class="card border-0 shadow-sm">
+    <div class="table-responsive">
+        <table class="table table-hover align-middle mb-0">
+            <thead class="table-light">
+                <tr>
+                    <th class="ps-3">Tajuk</th>
+                    <th>Kategori</th>
+                    <th>Versi</th>
+                    <th>Status</th>
+                    <th>Tarikh</th>
+                    <th class="text-end pe-3">Tindakan</th>
+                </tr>
+            </thead>
+            <tbody>
+                @forelse($documents as $doc)
+                <tr>
+                    <td class="ps-3">
+                        <div class="fw-semibold">{{ $doc->title }}</div>
+                        @if($doc->description)
+                            <small class="text-muted text-truncate d-block" style="max-width:300px">{{ $doc->description }}</small>
+                        @endif
+                        @if($doc->tags)
+                            @foreach(array_slice($doc->tags, 0, 3) as $tag)
+                                <span class="badge bg-light text-dark border me-1" style="font-size:.65rem">{{ $tag }}</span>
+                            @endforeach
+                        @endif
+                    </td>
+                    <td>
+                        <span class="badge" style="background: {{ $doc->category->color ?? '#6c757d' }}">
+                            {{ $doc->category->name }}
+                        </span>
+                    </td>
+                    <td>
+                        <span class="badge bg-light text-dark border">
+                            v{{ $doc->currentVersion?->version_number ?? '—' }}
+                        </span>
+                        @if($doc->versions_count > 1)
+                            <small class="text-muted">({{ $doc->versions_count }} versi)</small>
+                        @endif
+                    </td>
+                    <td>
+                        @php
+                            $statusMap = [
+                                'active'     => ['class' => 'bg-success', 'label' => 'Aktif'],
+                                'inactive'   => ['class' => 'bg-secondary', 'label' => 'Tidak Aktif'],
+                                'processing' => ['class' => 'badge-processing', 'label' => 'Diproses'],
+                                'draft'      => ['class' => 'bg-light text-dark border', 'label' => 'Draf'],
+                                'failed'     => ['class' => 'badge-failed', 'label' => 'Gagal'],
+                            ];
+                            $s = $statusMap[$doc->status] ?? ['class' => 'bg-light', 'label' => $doc->status];
+                        @endphp
+                        <span class="badge {{ $s['class'] }}">{{ $s['label'] }}</span>
+                        @if($doc->currentVersion && $doc->currentVersion->processing_status !== 'indexed' && $doc->status == 'processing')
+                            <br><small class="text-muted" style="font-size:.65rem">{{ $doc->currentVersion->processing_status }}</small>
+                        @endif
+                    </td>
+                    <td>
+                        <small class="text-muted">{{ $doc->created_at->format('d/m/Y') }}</small>
+                        @if($doc->effective_date)
+                            <br><small class="text-muted">Kuat kuasa: {{ $doc->effective_date->format('d/m/Y') }}</small>
+                        @endif
+                    </td>
+                    <td class="text-end pe-3">
+                        <a href="{{ route('admin.documents.show', $doc) }}"
+                           class="btn btn-sm btn-outline-primary">
+                            <i class="bi bi-eye"></i>
+                        </a>
+                        @if($doc->status !== 'processing')
+                        <form method="POST" action="{{ route('admin.documents.toggle-status', $doc) }}" class="d-inline">
+                            @csrf @method('PATCH')
+                            <button type="submit" class="btn btn-sm {{ $doc->is_active ? 'btn-outline-warning' : 'btn-outline-success' }}"
+                                    title="{{ $doc->is_active ? 'Nyahaktifkan' : 'Aktifkan' }}">
+                                <i class="bi {{ $doc->is_active ? 'bi-pause-circle' : 'bi-play-circle' }}"></i>
+                            </button>
+                        </form>
+                        @endif
+                    </td>
+                </tr>
+                @empty
+                <tr>
+                    <td colspan="6" class="text-center text-muted py-5">
+                        <i class="bi bi-file-pdf fs-2 d-block mb-2 opacity-25"></i>
+                        Tiada dokumen ditemui.
+                        <a href="{{ route('admin.documents.create') }}">Upload yang pertama.</a>
+                    </td>
+                </tr>
+                @endforelse
+            </tbody>
+        </table>
+    </div>
+    @if($documents->hasPages())
+    <div class="card-footer bg-white border-top py-3">
+        {{ $documents->links() }}
+    </div>
+    @endif
+</div>
+@endsection
diff --git a/resources/views/admin/documents/show.blade.php b/resources/views/admin/documents/show.blade.php
new file mode 100644
index 0000000..6559732
--- /dev/null
+++ b/resources/views/admin/documents/show.blade.php
@@ -0,0 +1,223 @@
+@extends('layouts.admin')
+
+@section('title', $document->title)
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.documents.index') }}">Dokumen</a></li>
+    <li class="breadcrumb-item active">{{ Str::limit($document->title, 40) }}</li>
+@endsection
+
+@section('content')
+<div class="d-flex align-items-start justify-content-between mb-4">
+    <div>
+        <h4 class="mb-1 fw-bold">{{ $document->title }}</h4>
+        <div class="d-flex gap-2 align-items-center flex-wrap">
+            <span class="badge" style="background:{{ $document->category->color }}">{{ $document->category->name }}</span>
+            @php
+                $statusMap = [
+                    'active'     => 'bg-success',
+                    'inactive'   => 'bg-secondary',
+                    'processing' => 'bg-warning',
+                    'failed'     => 'bg-danger',
+                ];
+            @endphp
+            <span class="badge {{ $statusMap[$document->status] ?? 'bg-light text-dark' }}">{{ ucfirst($document->status) }}</span>
+            @if($document->effective_date)
+                <small class="text-muted">Kuat kuasa: {{ $document->effective_date->format('d/m/Y') }}</small>
+            @endif
+        </div>
+    </div>
+    <div class="d-flex gap-2">
+        <a href="{{ route('admin.documents.edit', $document) }}" class="btn btn-outline-secondary btn-sm">
+            <i class="bi bi-pencil me-1"></i>Edit
+        </a>
+        @if(auth()->user()->isAdmin())
+        <form method="POST" action="{{ route('admin.documents.reindex', $document) }}">
+            @csrf
+            <button type="submit" class="btn btn-outline-info btn-sm"
+                    onclick="return confirm('Adakah anda pasti untuk reindex dokumen ini?')">
+                <i class="bi bi-arrow-repeat me-1"></i>Reindex
+            </button>
+        </form>
+        @endif
+        <form method="POST" action="{{ route('admin.documents.toggle-status', $document) }}">
+            @csrf @method('PATCH')
+            <button type="submit" class="btn btn-sm {{ $document->is_active ? 'btn-warning' : 'btn-success' }}">
+                @if($document->is_active)
+                    <i class="bi bi-pause-circle me-1"></i>Nyahaktif
+                @else
+                    <i class="bi bi-play-circle me-1"></i>Aktifkan
+                @endif
+            </button>
+        </form>
+    </div>
+</div>
+
+<div class="row g-4">
+    {{-- Info Dokumen --}}
+    <div class="col-lg-4">
+        <div class="card border-0 shadow-sm mb-3">
+            <div class="card-header bg-white border-bottom"><h6 class="mb-0 fw-semibold">Maklumat Dokumen</h6></div>
+            <div class="card-body small">
+                @if($document->description)
+                <p>{{ $document->description }}</p>
+                @endif
+                <dl class="row mb-0">
+                    <dt class="col-5 text-muted">Bahasa</dt>
+                    <dd class="col-7">{{ $document->language == 'ms' ? 'Bahasa Melayu' : 'English' }}</dd>
+                    @if($document->expiry_date)
+                    <dt class="col-5 text-muted">Tarikh Luput</dt>
+                    <dd class="col-7">{{ $document->expiry_date->format('d/m/Y') }}</dd>
+                    @endif
+                    <dt class="col-5 text-muted">Dicipta</dt>
+                    <dd class="col-7">{{ $document->created_at->format('d/m/Y H:i') }}</dd>
+                </dl>
+                @if($document->tags)
+                <div class="mt-2">
+                    @foreach($document->tags as $tag)
+                        <span class="badge bg-light text-dark border me-1">{{ $tag }}</span>
+                    @endforeach
+                </div>
+                @endif
+            </div>
+        </div>
+
+        {{-- Upload versi baru --}}
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom">
+                <h6 class="mb-0 fw-semibold">Upload Versi Baru</h6>
+            </div>
+            <div class="card-body">
+                <form method="POST" action="{{ route('admin.documents.upload-version', $document) }}" enctype="multipart/form-data">
+                    @csrf
+                    <div class="mb-2">
+                        <input type="file" name="file" class="form-control form-control-sm" accept=".pdf" required>
+                    </div>
+                    <div class="mb-2">
+                        <input type="text" name="change_notes" class="form-control form-control-sm"
+                               placeholder="Nota perubahan (optional)">
+                    </div>
+                    <button type="submit" class="btn btn-sm btn-primary w-100">
+                        <i class="bi bi-upload me-1"></i>Upload Versi Baru
+                    </button>
+                </form>
+                <small class="text-muted mt-1 d-block">Versi lama tidak akan dipadam.</small>
+            </div>
+        </div>
+    </div>
+
+    {{-- Senarai Versi --}}
+    <div class="col-lg-8">
+        <div class="card border-0 shadow-sm mb-3">
+            <div class="card-header bg-white border-bottom">
+                <h6 class="mb-0 fw-semibold">Sejarah Versi</h6>
+            </div>
+            <div class="table-responsive">
+                <table class="table table-sm table-hover align-middle mb-0">
+                    <thead class="table-light">
+                        <tr>
+                            <th class="ps-3">Versi</th>
+                            <th>Fail</th>
+                            <th>Status</th>
+                            <th>Diupload</th>
+                            <th class="text-end pe-3">Tindakan</th>
+                        </tr>
+                    </thead>
+                    <tbody>
+                        @foreach($document->versions->sortByDesc('version_number') as $version)
+                        <tr class="{{ $version->is_current ? 'table-primary' : '' }}">
+                            <td class="ps-3">
+                                <span class="badge bg-light text-dark border">v{{ $version->version_number }}</span>
+                                @if($version->is_current)
+                                    <span class="badge bg-success-subtle text-success border border-success ms-1">Semasa</span>
+                                @endif
+                            </td>
+                            <td>
+                                <div class="small">{{ $version->original_filename }}</div>
+                                <small class="text-muted">{{ $version->file_size_formatted }}</small>
+                                @if($version->page_count)
+                                    <small class="text-muted"> · {{ $version->page_count }} ms.</small>
+                                @endif
+                            </td>
+                            <td>
+                                @php
+                                    $ps = [
+                                        'indexed'            => ['bg-success', 'Selesai'],
+                                        'processing'         => ['bg-warning', 'Diproses'],
+                                        'embedding'          => ['bg-warning', 'Embedding'],
+                                        'extraction_failed'  => ['bg-danger', 'Gagal Extract'],
+                                        'failed'             => ['bg-danger', 'Gagal'],
+                                        'pending'            => ['bg-secondary', 'Menunggu'],
+                                    ];
+                                    $pInfo = $ps[$version->processing_status] ?? ['bg-light text-dark', $version->processing_status];
+                                @endphp
+                                <span class="badge {{ $pInfo[0] }}">{{ $pInfo[1] }}</span>
+                                @if($version->hasFailed() && $version->processing_error)
+                                    <br><small class="text-danger d-block" style="max-width:200px"
+                                               title="{{ $version->processing_error }}">
+                                        {{ Str::limit($version->processing_error, 50) }}
+                                    </small>
+                                @endif
+                            </td>
+                            <td>
+                                <small>{{ $version->created_at->format('d/m/Y') }}</small>
+                                @if($version->uploader)
+                                    <br><small class="text-muted">{{ $version->uploader->name }}</small>
+                                @endif
+                            </td>
+                            <td class="text-end pe-3">
+                                @if($version->processing_status === 'indexed')
+                                    <a href="{{ route('admin.documents.chunks', [$document, $version]) }}"
+                                       class="btn btn-sm btn-outline-secondary"
+                                       title="Lihat Chunk">
+                                        <i class="bi bi-list-ul"></i>
+                                    </a>
+                                @endif
+                                <a href="{{ route('admin.documents.download', [$document, $version]) }}"
+                                   class="btn btn-sm btn-outline-primary" title="Muat Turun">
+                                    <i class="bi bi-download"></i>
+                                </a>
+                            </td>
+                        </tr>
+                        @endforeach
+                    </tbody>
+                </table>
+            </div>
+        </div>
+
+        {{-- Preview Chunks (versi semasa) --}}
+        @if($document->currentVersion && $document->currentVersion->processing_status === 'indexed')
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom d-flex align-items-center justify-content-between">
+                <h6 class="mb-0 fw-semibold">Chunk Terkini ({{ $document->currentVersion->chunks->count() }} preview)</h6>
+                <a href="{{ route('admin.documents.chunks', [$document, $document->currentVersion]) }}"
+                   class="btn btn-sm btn-link p-0 text-muted">Lihat semua</a>
+            </div>
+            <div class="list-group list-group-flush">
+                @foreach($document->currentVersion->chunks->take(5) as $chunk)
+                <div class="list-group-item py-2 px-3">
+                    <div class="d-flex align-items-center gap-2 mb-1">
+                        <span class="badge bg-light text-dark border" style="font-size:.65rem">
+                            Chunk #{{ $chunk->chunk_index + 1 }}
+                        </span>
+                        @if($chunk->page_number)
+                            <span class="badge bg-light text-dark border" style="font-size:.65rem">
+                                ms. {{ $chunk->page_number }}
+                            </span>
+                        @endif
+                        @if($chunk->section_heading)
+                            <span class="text-muted small text-truncate">{{ $chunk->section_heading }}</span>
+                        @endif
+                        <span class="badge {{ $chunk->is_embedded ? 'bg-success-subtle text-success' : 'bg-warning-subtle text-warning' }} ms-auto" style="font-size:.65rem">
+                            {{ $chunk->is_embedded ? 'Embedded' : 'Belum Embed' }}
+                        </span>
+                    </div>
+                    <p class="mb-0 small text-muted" style="white-space:pre-wrap">{{ Str::limit($chunk->content, 200) }}</p>
+                </div>
+                @endforeach
+            </div>
+        </div>
+        @endif
+    </div>
+</div>
+@endsection
diff --git a/resources/views/admin/knowledge-items/create.blade.php b/resources/views/admin/knowledge-items/create.blade.php
new file mode 100644
index 0000000..af7f92d
--- /dev/null
+++ b/resources/views/admin/knowledge-items/create.blade.php
@@ -0,0 +1,142 @@
+@extends('layouts.admin')
+
+@section('title', 'Tambah Knowledge Item')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.knowledge-items.index') }}">FAQ & Pengetahuan</a></li>
+    <li class="breadcrumb-item active">Tambah</li>
+@endsection
+
+@section('content')
+<div class="row justify-content-center">
+    <div class="col-lg-9">
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom">
+                <h5 class="mb-0 fw-bold"><i class="bi bi-plus-circle me-2"></i>Tambah Knowledge Item</h5>
+            </div>
+            <div class="card-body p-4">
+                <form method="POST" action="{{ route('admin.knowledge-items.store') }}">
+                    @csrf
+
+                    <div class="row g-3">
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Kategori <span class="text-danger">*</span></label>
+                            <select name="category_id" class="form-select @error('category_id') is-invalid @enderror" required>
+                                <option value="">— Pilih Kategori —</option>
+                                @foreach($categories as $cat)
+                                    <option value="{{ $cat->id }}"
+                                        {{ (old('category_id', $prefillData['category_id'] ?? '') == $cat->id) ? 'selected' : '' }}>
+                                        {{ $cat->name }}
+                                    </option>
+                                @endforeach
+                            </select>
+                            @error('category_id')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Jenis Item <span class="text-danger">*</span></label>
+                            <select name="item_type" class="form-select @error('item_type') is-invalid @enderror" required>
+                                <option value="">— Pilih Jenis —</option>
+                                @foreach($typeLabels as $value => $label)
+                                    <option value="{{ $value }}"
+                                        {{ (old('item_type', $prefillData['item_type'] ?? '') == $value) ? 'selected' : '' }}>
+                                        {{ $label }}
+                                    </option>
+                                @endforeach
+                            </select>
+                            @error('item_type')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="col-12">
+                            <label class="form-label fw-semibold">
+                                <span id="titleLabel">Tajuk</span> <span class="text-danger">*</span>
+                                <small class="text-muted fw-normal ms-1">(untuk FAQ: tuliskan soalannya)</small>
+                            </label>
+                            <input type="text" name="title" class="form-control @error('title') is-invalid @enderror"
+                                   value="{{ old('title', $prefillData['title'] ?? '') }}"
+                                   placeholder="Contoh: Apakah syarat untuk memohon lesen perniagaan?" required>
+                            @error('title')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="col-12">
+                            <label class="form-label fw-semibold">
+                                <span id="contentLabel">Kandungan / Jawapan</span> <span class="text-danger">*</span>
+                            </label>
+                            <textarea name="content" class="form-control @error('content') is-invalid @enderror"
+                                      rows="8" required
+                                      placeholder="Tulis jawapan atau kandungan penuh di sini...">{{ old('content', $prefillData['content'] ?? '') }}</textarea>
+                            <div class="d-flex justify-content-between">
+                                @error('content')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                                <small class="text-muted ms-auto mt-1" id="charCount">0 / 10,000</small>
+                            </div>
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Bahasa</label>
+                            <select name="language" class="form-select">
+                                <option value="ms" {{ old('language', 'ms') == 'ms' ? 'selected' : '' }}>Bahasa Melayu</option>
+                                <option value="en" {{ old('language') == 'en' ? 'selected' : '' }}>English</option>
+                            </select>
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Tarikh Kuat Kuasa</label>
+                            <input type="date" name="effective_date" class="form-control"
+                                   value="{{ old('effective_date') }}">
+                        </div>
+
+                        <div class="col-md-6">
+                            <div class="form-check form-switch mt-2">
+                                <input type="hidden" name="is_active" value="0">
+                                <input class="form-check-input" type="checkbox" name="is_active" value="1"
+                                       id="isActive" {{ old('is_active', '1') ? 'checked' : '' }}>
+                                <label class="form-check-label" for="isActive">Aktifkan selepas simpan</label>
+                            </div>
+                        </div>
+                        <div class="col-md-6">
+                            <div class="form-check form-switch mt-2">
+                                <input type="hidden" name="is_public" value="0">
+                                <input class="form-check-input" type="checkbox" name="is_public" value="1"
+                                       id="isPublic" {{ old('is_public', '1') ? 'checked' : '' }}>
+                                <label class="form-check-label" for="isPublic">Boleh dicari oleh public</label>
+                            </div>
+                        </div>
+                    </div>
+
+                    <div class="d-flex gap-2 mt-4 pt-3 border-top">
+                        <button type="submit" class="btn btn-primary">
+                            <i class="bi bi-save me-1"></i>Simpan & Embed
+                        </button>
+                        <a href="{{ route('admin.knowledge-items.index') }}" class="btn btn-outline-secondary">Batal</a>
+                    </div>
+                </form>
+            </div>
+        </div>
+    </div>
+</div>
+@endsection
+
+@push('scripts')
+<script>
+// Kira karakter
+$('textarea[name="content"]').on('input', function() {
+    const count = $(this).val().length;
+    $('#charCount').text(count.toLocaleString() + ' / 10,000');
+    if (count > 9000) $('#charCount').addClass('text-warning');
+    else $('#charCount').removeClass('text-warning');
+});
+$('textarea[name="content"]').trigger('input');
+
+// Update label ikut jenis
+$('select[name="item_type"]').on('change', function() {
+    if ($(this).val() === 'faq') {
+        $('#titleLabel').text('Soalan');
+        $('#contentLabel').text('Jawapan');
+    } else {
+        $('#titleLabel').text('Tajuk');
+        $('#contentLabel').text('Kandungan');
+    }
+});
+$('select[name="item_type"]').trigger('change');
+</script>
+@endpush
diff --git a/resources/views/admin/knowledge-items/edit.blade.php b/resources/views/admin/knowledge-items/edit.blade.php
new file mode 100644
index 0000000..5a5ee13
--- /dev/null
+++ b/resources/views/admin/knowledge-items/edit.blade.php
@@ -0,0 +1,107 @@
+@extends('layouts.admin')
+
+@section('title', 'Edit Knowledge Item')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.knowledge-items.index') }}">FAQ & Pengetahuan</a></li>
+    <li class="breadcrumb-item"><a href="{{ route('admin.knowledge-items.show', $knowledgeItem) }}">{{ Str::limit($knowledgeItem->title, 30) }}</a></li>
+    <li class="breadcrumb-item active">Edit</li>
+@endsection
+
+@section('content')
+<div class="row justify-content-center">
+    <div class="col-lg-9">
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom">
+                <h5 class="mb-0 fw-bold"><i class="bi bi-pencil me-2"></i>Edit Knowledge Item</h5>
+            </div>
+            <div class="card-body p-4">
+                <form method="POST" action="{{ route('admin.knowledge-items.update', $knowledgeItem) }}">
+                    @csrf @method('PUT')
+
+                    <div class="row g-3">
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Kategori <span class="text-danger">*</span></label>
+                            <select name="category_id" class="form-select @error('category_id') is-invalid @enderror" required>
+                                <option value="">— Pilih Kategori —</option>
+                                @foreach($categories as $cat)
+                                    <option value="{{ $cat->id }}"
+                                        {{ old('category_id', $knowledgeItem->category_id) == $cat->id ? 'selected' : '' }}>
+                                        {{ $cat->name }}
+                                    </option>
+                                @endforeach
+                            </select>
+                            @error('category_id')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Jenis Item <span class="text-danger">*</span></label>
+                            <select name="item_type" class="form-select @error('item_type') is-invalid @enderror" required>
+                                @foreach($typeLabels as $value => $label)
+                                    <option value="{{ $value }}"
+                                        {{ old('item_type', $knowledgeItem->item_type) == $value ? 'selected' : '' }}>
+                                        {{ $label }}
+                                    </option>
+                                @endforeach
+                            </select>
+                            @error('item_type')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="col-12">
+                            <label class="form-label fw-semibold">Tajuk / Soalan <span class="text-danger">*</span></label>
+                            <input type="text" name="title" class="form-control @error('title') is-invalid @enderror"
+                                   value="{{ old('title', $knowledgeItem->title) }}" required>
+                            @error('title')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="col-12">
+                            <label class="form-label fw-semibold">Kandungan / Jawapan <span class="text-danger">*</span></label>
+                            <textarea name="content" class="form-control @error('content') is-invalid @enderror"
+                                      rows="10" required>{{ old('content', $knowledgeItem->content) }}</textarea>
+                            @error('content')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Bahasa</label>
+                            <select name="language" class="form-select">
+                                <option value="ms" {{ old('language', $knowledgeItem->language) == 'ms' ? 'selected' : '' }}>BM</option>
+                                <option value="en" {{ old('language', $knowledgeItem->language) == 'en' ? 'selected' : '' }}>EN</option>
+                            </select>
+                        </div>
+
+                        <div class="col-md-6">
+                            <label class="form-label fw-semibold">Tarikh Kuat Kuasa</label>
+                            <input type="date" name="effective_date" class="form-control"
+                                   value="{{ old('effective_date', $knowledgeItem->effective_date?->toDateString()) }}">
+                        </div>
+
+                        <div class="col-md-6">
+                            <div class="form-check form-switch mt-2">
+                                <input type="hidden" name="is_active" value="0">
+                                <input class="form-check-input" type="checkbox" name="is_active" value="1"
+                                       id="isActive" {{ old('is_active', $knowledgeItem->is_active) ? 'checked' : '' }}>
+                                <label class="form-check-label" for="isActive">Aktif</label>
+                            </div>
+                        </div>
+                        <div class="col-md-6">
+                            <div class="form-check form-switch mt-2">
+                                <input type="hidden" name="is_public" value="0">
+                                <input class="form-check-input" type="checkbox" name="is_public" value="1"
+                                       id="isPublic" {{ old('is_public', $knowledgeItem->is_public) ? 'checked' : '' }}>
+                                <label class="form-check-label" for="isPublic">Awam</label>
+                            </div>
+                        </div>
+                    </div>
+
+                    <div class="d-flex gap-2 mt-4 pt-3 border-top">
+                        <button type="submit" class="btn btn-primary">
+                            <i class="bi bi-save me-1"></i>Kemaskini & Re-embed
+                        </button>
+                        <a href="{{ route('admin.knowledge-items.show', $knowledgeItem) }}" class="btn btn-outline-secondary">Batal</a>
+                    </div>
+                </form>
+            </div>
+        </div>
+    </div>
+</div>
+@endsection
diff --git a/resources/views/admin/knowledge-items/index.blade.php b/resources/views/admin/knowledge-items/index.blade.php
new file mode 100644
index 0000000..5350dda
--- /dev/null
+++ b/resources/views/admin/knowledge-items/index.blade.php
@@ -0,0 +1,142 @@
+@extends('layouts.admin')
+
+@section('title', 'FAQ & Pengetahuan')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item active">FAQ & Pengetahuan</li>
+@endsection
+
+@section('content')
+<div class="d-flex align-items-center justify-content-between mb-4">
+    <h4 class="mb-0 fw-bold">FAQ & Pengetahuan</h4>
+    <a href="{{ route('admin.knowledge-items.create') }}" class="btn btn-primary">
+        <i class="bi bi-plus-circle me-1"></i>Tambah Item
+    </a>
+</div>
+
+{{-- Filter --}}
+<div class="card border-0 shadow-sm mb-4">
+    <div class="card-body py-3">
+        <form method="GET" class="row g-2 align-items-end">
+            <div class="col-md-4">
+                <input type="text" name="search" class="form-control form-control-sm"
+                       placeholder="Cari tajuk atau kandungan..." value="{{ request('search') }}">
+            </div>
+            <div class="col-md-3">
+                <select name="category_id" class="form-select form-select-sm">
+                    <option value="">Semua Kategori</option>
+                    @foreach($categories as $cat)
+                        <option value="{{ $cat->id }}" {{ request('category_id') == $cat->id ? 'selected' : '' }}>
+                            {{ $cat->name }}
+                        </option>
+                    @endforeach
+                </select>
+            </div>
+            <div class="col-md-2">
+                <select name="item_type" class="form-select form-select-sm">
+                    <option value="">Semua Jenis</option>
+                    @foreach($typeLabels as $value => $label)
+                        <option value="{{ $value }}" {{ request('item_type') == $value ? 'selected' : '' }}>
+                            {{ $label }}
+                        </option>
+                    @endforeach
+                </select>
+            </div>
+            <div class="col-auto">
+                <button type="submit" class="btn btn-sm btn-outline-secondary">
+                    <i class="bi bi-search me-1"></i>Tapis
+                </button>
+            </div>
+        </form>
+    </div>
+</div>
+
+{{-- Table --}}
+<div class="card border-0 shadow-sm">
+    <div class="table-responsive">
+        <table class="table table-hover align-middle mb-0">
+            <thead class="table-light">
+                <tr>
+                    <th class="ps-3">Tajuk / Soalan</th>
+                    <th>Kategori</th>
+                    <th>Jenis</th>
+                    <th>Status</th>
+                    <th>Embed</th>
+                    <th class="text-end pe-3">Tindakan</th>
+                </tr>
+            </thead>
+            <tbody>
+                @forelse($items as $item)
+                <tr class="{{ $item->trashed() ? 'opacity-50' : '' }}">
+                    <td class="ps-3">
+                        <div class="fw-semibold">{{ Str::limit($item->title, 80) }}</div>
+                        <small class="text-muted">{{ Str::limit(strip_tags($item->content), 80) }}</small>
+                    </td>
+                    <td>
+                        <span class="badge" style="background:{{ $item->category->color ?? '#6c757d' }}">
+                            {{ $item->category->name }}
+                        </span>
+                    </td>
+                    <td>
+                        @php
+                            $typeColors = ['faq' => 'bg-primary', 'policy' => 'bg-success', 'note' => 'bg-warning', 'announcement' => 'bg-info'];
+                        @endphp
+                        <span class="badge {{ $typeColors[$item->item_type] ?? 'bg-secondary' }}">
+                            {{ $typeLabels[$item->item_type] ?? $item->item_type }}
+                        </span>
+                    </td>
+                    <td>
+                        @if($item->trashed())
+                            <span class="badge bg-danger">Dipadam</span>
+                        @elseif($item->is_active)
+                            <span class="badge bg-success">Aktif</span>
+                        @else
+                            <span class="badge bg-secondary">Tidak Aktif</span>
+                        @endif
+                    </td>
+                    <td>
+                        @if($item->is_embedded)
+                            <i class="bi bi-check-circle-fill text-success" title="Sudah di-embed"></i>
+                        @else
+                            <i class="bi bi-clock text-warning" title="Belum di-embed"></i>
+                        @endif
+                    </td>
+                    <td class="text-end pe-3">
+                        @unless($item->trashed())
+                        <a href="{{ route('admin.knowledge-items.show', $item) }}"
+                           class="btn btn-sm btn-outline-primary">
+                            <i class="bi bi-eye"></i>
+                        </a>
+                        <a href="{{ route('admin.knowledge-items.edit', $item) }}"
+                           class="btn btn-sm btn-outline-secondary">
+                            <i class="bi bi-pencil"></i>
+                        </a>
+                        <form method="POST" action="{{ route('admin.knowledge-items.toggle-status', $item) }}" class="d-inline">
+                            @csrf @method('PATCH')
+                            <button type="submit" class="btn btn-sm {{ $item->is_active ? 'btn-outline-warning' : 'btn-outline-success' }}"
+                                    title="{{ $item->is_active ? 'Nyahaktifkan' : 'Aktifkan' }}">
+                                <i class="bi {{ $item->is_active ? 'bi-toggle-on' : 'bi-toggle-off' }}"></i>
+                            </button>
+                        </form>
+                        @endunless
+                    </td>
+                </tr>
+                @empty
+                <tr>
+                    <td colspan="6" class="text-center text-muted py-5">
+                        <i class="bi bi-lightbulb fs-2 d-block mb-2 opacity-25"></i>
+                        Tiada knowledge item ditemui.
+                        <a href="{{ route('admin.knowledge-items.create') }}">Tambah yang pertama.</a>
+                    </td>
+                </tr>
+                @endforelse
+            </tbody>
+        </table>
+    </div>
+    @if($items->hasPages())
+    <div class="card-footer bg-white border-top py-3">
+        {{ $items->links() }}
+    </div>
+    @endif
+</div>
+@endsection
diff --git a/resources/views/admin/knowledge-items/show.blade.php b/resources/views/admin/knowledge-items/show.blade.php
new file mode 100644
index 0000000..f016da9
--- /dev/null
+++ b/resources/views/admin/knowledge-items/show.blade.php
@@ -0,0 +1,112 @@
+@extends('layouts.admin')
+
+@section('title', 'Knowledge Item')
+
+@section('breadcrumb')
+    <li class="breadcrumb-item"><a href="{{ route('admin.knowledge-items.index') }}">FAQ & Pengetahuan</a></li>
+    <li class="breadcrumb-item active">{{ Str::limit($knowledgeItem->title, 40) }}</li>
+@endsection
+
+@section('content')
+<div class="d-flex align-items-start justify-content-between mb-4">
+    <div>
+        <div class="d-flex align-items-center gap-2 mb-1 flex-wrap">
+            @php $typeColors = ['faq' => 'bg-primary', 'policy' => 'bg-success', 'note' => 'bg-warning', 'announcement' => 'bg-info']; @endphp
+            <span class="badge {{ $typeColors[$knowledgeItem->item_type] ?? 'bg-secondary' }}">
+                {{ $knowledgeItem->type_label }}
+            </span>
+            <span class="badge" style="background:{{ $knowledgeItem->category->color ?? '#6c757d' }}">
+                {{ $knowledgeItem->category->name }}
+            </span>
+            <span class="badge {{ $knowledgeItem->is_active ? 'bg-success' : 'bg-secondary' }}">
+                {{ $knowledgeItem->is_active ? 'Aktif' : 'Tidak Aktif' }}
+            </span>
+            @if($knowledgeItem->is_embedded)
+                <span class="badge bg-success-subtle text-success border border-success">
+                    <i class="bi bi-check2 me-1"></i>Di-embed
+                </span>
+            @else
+                <span class="badge bg-warning-subtle text-warning border border-warning">
+                    <i class="bi bi-clock me-1"></i>Belum Embed
+                </span>
+            @endif
+        </div>
+        <h4 class="mb-0 fw-bold">{{ $knowledgeItem->title }}</h4>
+    </div>
+    <div class="d-flex gap-2">
+        <a href="{{ route('admin.knowledge-items.edit', $knowledgeItem) }}" class="btn btn-outline-secondary btn-sm">
+            <i class="bi bi-pencil me-1"></i>Edit
+        </a>
+        <form method="POST" action="{{ route('admin.knowledge-items.reindex', $knowledgeItem) }}">
+            @csrf
+            <button type="submit" class="btn btn-outline-info btn-sm">
+                <i class="bi bi-arrow-repeat me-1"></i>Re-embed
+            </button>
+        </form>
+        <form method="POST" action="{{ route('admin.knowledge-items.toggle-status', $knowledgeItem) }}">
+            @csrf @method('PATCH')
+            <button type="submit" class="btn btn-sm {{ $knowledgeItem->is_active ? 'btn-warning' : 'btn-success' }}">
+                {{ $knowledgeItem->is_active ? 'Nyahaktifkan' : 'Aktifkan' }}
+            </button>
+        </form>
+    </div>
+</div>
+
+<div class="row g-4">
+    <div class="col-lg-8">
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom">
+                <h6 class="mb-0 fw-semibold">Kandungan</h6>
+            </div>
+            <div class="card-body">
+                @if($knowledgeItem->item_type === 'faq')
+                <div class="mb-3">
+                    <label class="text-muted small fw-semibold text-uppercase" style="font-size:.7rem">Soalan</label>
+                    <div class="p-3 bg-light rounded mt-1 fw-semibold">{{ $knowledgeItem->title }}</div>
+                </div>
+                <div>
+                    <label class="text-muted small fw-semibold text-uppercase" style="font-size:.7rem">Jawapan</label>
+                    <div class="p-3 border rounded mt-1" style="white-space:pre-wrap">{{ $knowledgeItem->content }}</div>
+                </div>
+                @else
+                <div style="white-space:pre-wrap">{{ $knowledgeItem->content }}</div>
+                @endif
+            </div>
+        </div>
+    </div>
+    <div class="col-lg-4">
+        <div class="card border-0 shadow-sm">
+            <div class="card-header bg-white border-bottom"><h6 class="mb-0 fw-semibold">Maklumat</h6></div>
+            <div class="card-body small">
+                <dl class="row mb-0">
+                    <dt class="col-5 text-muted">Bahasa</dt>
+                    <dd class="col-7">{{ $knowledgeItem->language == 'ms' ? 'BM' : 'EN' }}</dd>
+                    @if($knowledgeItem->effective_date)
+                    <dt class="col-5 text-muted">Kuat Kuasa</dt>
+                    <dd class="col-7">{{ $knowledgeItem->effective_date->format('d/m/Y') }}</dd>
+                    @endif
+                    <dt class="col-5 text-muted">Dicipta</dt>
+                    <dd class="col-7">{{ $knowledgeItem->created_at->format('d/m/Y H:i') }}</dd>
+                    @if($knowledgeItem->embedded_at)
+                    <dt class="col-5 text-muted">Di-embed</dt>
+                    <dd class="col-7">{{ $knowledgeItem->embedded_at->format('d/m/Y H:i') }}</dd>
+                    @endif
+                    @if($knowledgeItem->creator)
+                    <dt class="col-5 text-muted">Dibuat oleh</dt>
+                    <dd class="col-7">{{ $knowledgeItem->creator->name }}</dd>
+                    @endif
+                    <dt class="col-5 text-muted">Awam</dt>
+                    <dd class="col-7">{{ $knowledgeItem->is_public ? 'Ya' : 'Tidak' }}</dd>
+                </dl>
+                @if($knowledgeItem->tags)
+                <div class="mt-2">
+                    @foreach($knowledgeItem->tags as $tag)
+                        <span class="badge bg-light text-dark border me-1">{{ $tag }}</span>
+                    @endforeach
+                </div>
+                @endif
+            </div>
+        </div>
+    </div>
+</div>
+@endsection
diff --git a/resources/views/auth/login.blade.php b/resources/views/auth/login.blade.php
new file mode 100644
index 0000000..ee258c6
--- /dev/null
+++ b/resources/views/auth/login.blade.php
@@ -0,0 +1,75 @@
+<!DOCTYPE html>
+<html lang="ms">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Log Masuk — Sistem Pangkalan Pengetahuan</title>
+    <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css" rel="stylesheet">
+    <link href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.11.3/font/bootstrap-icons.css" rel="stylesheet">
+    <style>
+        body {
+            background: linear-gradient(135deg, #1e293b 0%, #334155 100%);
+            min-height: 100vh;
+            display: flex;
+            align-items: center;
+        }
+    </style>
+</head>
+<body>
+<div class="container">
+    <div class="row justify-content-center">
+        <div class="col-md-5">
+            <div class="text-center mb-4">
+                <i class="bi bi-database-fill-gear text-white fs-1"></i>
+                <h4 class="text-white mt-2 fw-bold">Pangkalan Pengetahuan</h4>
+                <p class="text-secondary">Panel Pentadbir</p>
+            </div>
+
+            <div class="card border-0 shadow-lg">
+                <div class="card-body p-4">
+                    <h5 class="fw-bold mb-4">Log Masuk</h5>
+
+                    @if($errors->any())
+                    <div class="alert alert-danger">
+                        {{ $errors->first() }}
+                    </div>
+                    @endif
+
+                    <form method="POST" action="{{ route('login') }}">
+                        @csrf
+
+                        <div class="mb-3">
+                            <label class="form-label fw-semibold">E-mel</label>
+                            <input type="email" name="email" class="form-control @error('email') is-invalid @enderror"
+                                   value="{{ old('email') }}" required autofocus autocomplete="email">
+                            @error('email')<div class="invalid-feedback">{{ $message }}</div>@enderror
+                        </div>
+
+                        <div class="mb-3">
+                            <label class="form-label fw-semibold">Kata Laluan</label>
+                            <input type="password" name="password" class="form-control"
+                                   required autocomplete="current-password">
+                        </div>
+
+                        <div class="mb-3 form-check">
+                            <input type="checkbox" class="form-check-input" id="remember" name="remember">
+                            <label class="form-check-label" for="remember">Ingat saya</label>
+                        </div>
+
+                        <button type="submit" class="btn btn-primary w-100 py-2">
+                            <i class="bi bi-box-arrow-in-right me-2"></i>Log Masuk
+                        </button>
+                    </form>
+
+                    <div class="text-center mt-3">
+                        <a href="{{ route('chatbot.index') }}" class="text-muted small">
+                            <i class="bi bi-chat-dots me-1"></i>Pergi ke Chatbot Awam
+                        </a>
+                    </div>
+                </div>
+            </div>
+        </div>
+    </div>
+</div>
+</body>
+</html>
diff --git a/resources/views/chatbot/index.blade.php b/resources/views/chatbot/index.blade.php
new file mode 100644
index 0000000..95edeb2
--- /dev/null
+++ b/resources/views/chatbot/index.blade.php
@@ -0,0 +1,402 @@
+<!DOCTYPE html>
+<html lang="ms">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <meta name="csrf-token" content="{{ csrf_token() }}">
+    <title>Pembantu Maklumat — Sistem Pangkalan Pengetahuan</title>
+
+    <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css" rel="stylesheet">
+    <link href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.11.3/font/bootstrap-icons.css" rel="stylesheet">
+
+    <style>
+        body {
+            background: linear-gradient(135deg, #f0f4ff 0%, #fafbff 100%);
+            min-height: 100vh;
+        }
+
+        .chat-container {
+            max-width: 800px;
+            margin: 0 auto;
+        }
+
+        .chat-messages {
+            height: 500px;
+            overflow-y: auto;
+            padding: 1rem;
+            display: flex;
+            flex-direction: column;
+            gap: .75rem;
+            scroll-behavior: smooth;
+        }
+
+        .message {
+            max-width: 85%;
+            animation: fadeIn .2s ease;
+        }
+
+        .message.user-message {
+            align-self: flex-end;
+        }
+
+        .message.bot-message {
+            align-self: flex-start;
+        }
+
+        .message-bubble {
+            padding: .75rem 1rem;
+            border-radius: 1rem;
+            line-height: 1.6;
+            word-break: break-word;
+        }
+
+        .user-message .message-bubble {
+            background: #3b82f6;
+            color: #fff;
+            border-bottom-right-radius: .25rem;
+        }
+
+        .bot-message .message-bubble {
+            background: #fff;
+            border: 1px solid #e2e8f0;
+            border-bottom-left-radius: .25rem;
+            box-shadow: 0 1px 3px rgba(0,0,0,.05);
+        }
+
+        .message-meta {
+            font-size: .7rem;
+            color: #94a3b8;
+            margin-top: .25rem;
+            padding: 0 .25rem;
+        }
+
+        .user-message .message-meta {
+            text-align: right;
+        }
+
+        .source-card {
+            font-size: .75rem;
+            background: #f8fafc;
+            border: 1px solid #e2e8f0;
+            border-radius: .5rem;
+            padding: .5rem .75rem;
+            margin-top: .5rem;
+        }
+
+        .typing-indicator span {
+            display: inline-block;
+            width: 8px; height: 8px;
+            background: #94a3b8;
+            border-radius: 50%;
+            animation: typing .8s infinite;
+        }
+
+        .typing-indicator span:nth-child(2) { animation-delay: .15s; }
+        .typing-indicator span:nth-child(3) { animation-delay: .3s; }
+
+        @keyframes typing {
+            0%, 100% { transform: translateY(0); opacity: .5; }
+            50% { transform: translateY(-4px); opacity: 1; }
+        }
+
+        @keyframes fadeIn {
+            from { opacity: 0; transform: translateY(4px); }
+            to   { opacity: 1; transform: translateY(0); }
+        }
+
+        .feedback-btn.active { opacity: 1; }
+        .feedback-btn { opacity: .6; transition: opacity .15s; }
+        .feedback-btn:hover { opacity: 1; }
+    </style>
+</head>
+<body>
+
+<div class="chat-container py-4 px-3">
+
+    {{-- Header --}}
+    <div class="card border-0 shadow-sm mb-3">
+        <div class="card-body py-3">
+            <div class="d-flex align-items-center justify-content-between flex-wrap gap-2">
+                <div class="d-flex align-items-center gap-2">
+                    <div class="bg-primary rounded-circle d-flex align-items-center justify-content-center"
+                         style="width:40px;height:40px">
+                        <i class="bi bi-robot text-white fs-5"></i>
+                    </div>
+                    <div>
+                        <div class="fw-bold">Pembantu Maklumat</div>
+                        <div class="text-muted small">Sistem Pangkalan Pengetahuan</div>
+                    </div>
+                </div>
+
+                <div class="d-flex align-items-center gap-2">
+                    {{-- Pilih Kategori --}}
+                    <select id="categorySelect" class="form-select form-select-sm" style="max-width:200px">
+                        <option value="">Semua Kategori</option>
+                        @foreach($categories as $cat)
+                            <option value="{{ $cat->id }}"
+                                {{ ($selectedCatId == $cat->id) ? 'selected' : '' }}>
+                                {{ $cat->name }}
+                            </option>
+                        @endforeach
+                    </select>
+
+                    @auth
+                    <a href="{{ route('admin.dashboard') }}" class="btn btn-sm btn-outline-secondary">
+                        <i class="bi bi-shield me-1"></i>Admin
+                    </a>
+                    @endauth
+                </div>
+            </div>
+        </div>
+    </div>
+
+    {{-- Chat Window --}}
+    <div class="card border-0 shadow-sm">
+        <div class="chat-messages" id="chatMessages">
+            {{-- Welcome message --}}
+            <div class="message bot-message">
+                <div class="message-bubble">
+                    <strong>Selamat datang!</strong> Saya pembantu maklumat anda. 👋<br><br>
+                    Anda boleh bertanya tentang:
+                    <ul class="mb-0 mt-1">
+                        @foreach($categories->take(5) as $cat)
+                            <li>{{ $cat->name }}</li>
+                        @endforeach
+                        @if($categories->count() > 5)
+                            <li class="text-muted">...dan {{ $categories->count() - 5 }} lagi</li>
+                        @endif
+                    </ul>
+                    <div class="mt-2 text-muted small">
+                        Pilih kategori di atas untuk soalan yang lebih tepat.
+                    </div>
+                </div>
+                <div class="message-meta">Pembantu AI</div>
+            </div>
+        </div>
+
+        {{-- Input --}}
+        <div class="border-top p-3">
+            <form id="chatForm">
+                <div class="input-group">
+                    <input type="text" id="questionInput" class="form-control"
+                           placeholder="Taip soalan anda di sini..."
+                           autocomplete="off" maxlength="1000">
+                    <button type="submit" id="sendBtn" class="btn btn-primary px-3">
+                        <i class="bi bi-send-fill"></i>
+                    </button>
+                </div>
+                <div class="d-flex justify-content-between mt-1">
+                    <small class="text-muted">Tekan Enter untuk hantar</small>
+                    <small class="text-muted" id="charCounter">0/1000</small>
+                </div>
+            </form>
+        </div>
+    </div>
+
+    {{-- Disclaimer --}}
+    <div class="text-center mt-3">
+        <small class="text-muted">
+            <i class="bi bi-info-circle me-1"></i>
+            Jawapan dijana secara automatik berdasarkan dokumen rasmi.
+            Sila semak dokumen asal untuk maklumat muktamad.
+        </small>
+    </div>
+</div>
+
+<script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/js/bootstrap.bundle.min.js"></script>
+<script src="https://code.jquery.com/jquery-3.7.1.min.js"></script>
+<script>
+$(document).ready(function () {
+    let lastChatLogId = null;
+
+    // Kira karakter
+    $('#questionInput').on('input', function () {
+        const len = $(this).val().length;
+        $('#charCounter').text(len + '/1000');
+    });
+
+    // Submit borang
+    $('#chatForm').on('submit', function (e) {
+        e.preventDefault();
+        const question = $('#questionInput').val().trim();
+        if (!question) return;
+
+        sendQuestion(question);
+    });
+
+    // Enter key
+    $('#questionInput').on('keydown', function (e) {
+        if (e.key === 'Enter' && !e.shiftKey) {
+            e.preventDefault();
+            $('#chatForm').trigger('submit');
+        }
+    });
+
+    function sendQuestion(question) {
+        const categoryId = $('#categorySelect').val();
+
+        // Papar mesej user
+        appendUserMessage(question);
+        $('#questionInput').val('').trigger('input');
+
+        // Papar typing indicator
+        const typingId = appendTypingIndicator();
+
+        // Disable input
+        $('#sendBtn, #questionInput').prop('disabled', true);
+
+        $.ajax({
+            url: '{{ route("chatbot.ask") }}',
+            method: 'POST',
+            data: {
+                _token: $('meta[name="csrf-token"]').attr('content'),
+                question: question,
+                category_id: categoryId || null,
+            },
+            success: function (res) {
+                removeTypingIndicator(typingId);
+                if (res.success) {
+                    const msgId = 'msg-' + Date.now();
+                    appendBotMessage(res.answer, res.sources, res.has_answer, msgId);
+                    // Simpan untuk feedback (dalam real app, dapatkan chat_log_id dari server)
+                    // Untuk demo, kita simpan session token
+                    lastChatLogId = null; // akan diisi bila server return log ID
+                } else {
+                    appendErrorMessage(res.message || 'Ralat berlaku.');
+                }
+            },
+            error: function (xhr) {
+                removeTypingIndicator(typingId);
+                if (xhr.status === 429) {
+                    appendErrorMessage('Terlalu banyak soalan. Sila tunggu sebentar.');
+                } else if (xhr.status === 503) {
+                    appendErrorMessage('Perkhidmatan AI tidak tersedia. Sila cuba sebentar lagi.');
+                } else {
+                    appendErrorMessage('Ralat sistem. Sila cuba lagi.');
+                }
+            },
+            complete: function () {
+                $('#sendBtn, #questionInput').prop('disabled', false);
+                $('#questionInput').focus();
+            }
+        });
+    }
+
+    function appendUserMessage(text) {
+        const html = `
+            <div class="message user-message">
+                <div class="message-bubble">${escapeHtml(text)}</div>
+                <div class="message-meta">${formatTime(new Date())}</div>
+            </div>`;
+        $('#chatMessages').append(html);
+        scrollToBottom();
+    }
+
+    function appendBotMessage(answer, sources, hasAnswer, msgId) {
+        let sourcesHtml = '';
+        if (sources && sources.length > 0) {
+            sourcesHtml = '<div class="source-card mt-2">';
+            sourcesHtml += '<div class="fw-semibold mb-1 text-muted"><i class="bi bi-book me-1"></i>Sumber Rujukan:</div>';
+            sources.forEach(function (s) {
+                const icon = s.type === 'pdf' ? 'bi-file-pdf text-danger' : 'bi-lightbulb text-primary';
+                const page = s.page_number ? ` — ms. ${s.page_number}` : '';
+                sourcesHtml += `<div class="mb-1">
+                    <i class="bi ${icon} me-1"></i>
+                    <strong>${escapeHtml(s.title)}</strong>${page}
+                    <span class="badge bg-light text-dark border ms-1">${escapeHtml(s.category)}</span>
+                </div>`;
+            });
+            sourcesHtml += '</div>';
+        }
+
+        const warningHtml = !hasAnswer
+            ? '<div class="alert alert-warning py-1 px-2 mt-2 mb-0 small"><i class="bi bi-exclamation-triangle me-1"></i>Jawapan tidak dijumpai dalam pangkalan pengetahuan.</div>'
+            : '';
+
+        const feedbackHtml = `
+            <div class="d-flex gap-1 mt-2" id="feedback-${msgId}">
+                <small class="text-muted me-1">Adakah ini membantu?</small>
+                <button class="btn btn-sm btn-outline-success feedback-btn py-0 px-1" data-rating="helpful" data-msgid="${msgId}">
+                    <i class="bi bi-hand-thumbs-up"></i>
+                </button>
+                <button class="btn btn-sm btn-outline-danger feedback-btn py-0 px-1" data-rating="not_helpful" data-msgid="${msgId}">
+                    <i class="bi bi-hand-thumbs-down"></i>
+                </button>
+            </div>`;
+
+        const html = `
+            <div class="message bot-message" id="${msgId}">
+                <div class="message-bubble">
+                    <div style="white-space:pre-wrap">${escapeHtml(answer)}</div>
+                    ${warningHtml}
+                    ${sourcesHtml}
+                    ${feedbackHtml}
+                </div>
+                <div class="message-meta">${formatTime(new Date())}</div>
+            </div>`;
+
+        $('#chatMessages').append(html);
+        scrollToBottom();
+    }
+
+    function appendErrorMessage(text) {
+        const html = `
+            <div class="message bot-message">
+                <div class="message-bubble bg-danger-subtle border-danger">
+                    <i class="bi bi-exclamation-circle me-1 text-danger"></i>
+                    ${escapeHtml(text)}
+                </div>
+            </div>`;
+        $('#chatMessages').append(html);
+        scrollToBottom();
+    }
+
+    function appendTypingIndicator() {
+        const id = 'typing-' + Date.now();
+        const html = `
+            <div class="message bot-message" id="${id}">
+                <div class="message-bubble">
+                    <div class="typing-indicator d-flex gap-1 align-items-center">
+                        <span></span><span></span><span></span>
+                        <small class="text-muted ms-1">Sedang mencari jawapan...</small>
+                    </div>
+                </div>
+            </div>`;
+        $('#chatMessages').append(html);
+        scrollToBottom();
+        return id;
+    }
+
+    function removeTypingIndicator(id) {
+        $('#' + id).remove();
+    }
+
+    function scrollToBottom() {
+        const el = document.getElementById('chatMessages');
+        el.scrollTop = el.scrollHeight;
+    }
+
+    function escapeHtml(text) {
+        return $('<div>').text(text).html();
+    }
+
+    function formatTime(date) {
+        return date.toLocaleTimeString('ms-MY', { hour: '2-digit', minute: '2-digit' });
+    }
+
+    // Feedback handler
+    $(document).on('click', '.feedback-btn', function () {
+        const rating = $(this).data('rating');
+        const msgId  = $(this).data('msgid');
+
+        // Note: Untuk feedback berfungsi penuh, perlu simpan chat_log_id
+        // dari response server. Ini adalah placeholder UI.
+        $(this).addClass('active').siblings('.feedback-btn').removeClass('active');
+
+        const feedbackDiv = $('#feedback-' + msgId);
+        feedbackDiv.html('<small class="text-muted"><i class="bi bi-check2 me-1 text-success"></i>Terima kasih atas maklum balas!</small>');
+    });
+});
+</script>
+</body>
+</html>
diff --git a/resources/views/layouts/admin.blade.php b/resources/views/layouts/admin.blade.php
new file mode 100644
index 0000000..c20814e
--- /dev/null
+++ b/resources/views/layouts/admin.blade.php
@@ -0,0 +1,195 @@
+<!DOCTYPE html>
+<html lang="ms">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <meta name="csrf-token" content="{{ csrf_token() }}">
+    <title>@yield('title', 'Panel Admin') — Sistem Pangkalan Pengetahuan</title>
+
+    <!-- Bootstrap 5 -->
+    <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css" rel="stylesheet">
+    <!-- Bootstrap Icons -->
+    <link href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.11.3/font/bootstrap-icons.css" rel="stylesheet">
+
+    <style>
+        body { background-color: #f8f9fa; }
+
+        .sidebar {
+            min-height: 100vh;
+            background: #1e293b;
+            width: 260px;
+            position: fixed;
+            top: 0; left: 0;
+            z-index: 1000;
+            overflow-y: auto;
+        }
+
+        .sidebar .nav-link {
+            color: #94a3b8;
+            padding: .6rem 1.25rem;
+            border-radius: .375rem;
+            margin: 0 .5rem .125rem;
+            font-size: .9rem;
+            transition: all .15s;
+        }
+
+        .sidebar .nav-link:hover,
+        .sidebar .nav-link.active {
+            background: #334155;
+            color: #fff;
+        }
+
+        .sidebar .nav-link i { width: 1.25rem; }
+
+        .sidebar .nav-section {
+            color: #475569;
+            font-size: .7rem;
+            text-transform: uppercase;
+            letter-spacing: .05em;
+            padding: .75rem 1.25rem .25rem;
+            font-weight: 600;
+        }
+
+        .main-content {
+            margin-left: 260px;
+            min-height: 100vh;
+        }
+
+        .topbar {
+            background: #fff;
+            border-bottom: 1px solid #e2e8f0;
+            padding: .75rem 1.5rem;
+            position: sticky;
+            top: 0;
+            z-index: 999;
+        }
+
+        .badge-processing { background: #f59e0b; }
+        .badge-indexed    { background: #10b981; }
+        .badge-failed     { background: #ef4444; }
+        .badge-pending    { background: #6b7280; }
+        .badge-inactive   { background: #94a3b8; }
+    </style>
+
+    @stack('styles')
+</head>
+<body>
+
+<!-- Sidebar -->
+<nav class="sidebar p-0">
+    <div class="p-3 border-bottom border-secondary">
+        <div class="d-flex align-items-center gap-2">
+            <i class="bi bi-database-fill-gear text-primary fs-4"></i>
+            <div>
+                <div class="text-white fw-bold small">Pangkalan Pengetahuan</div>
+                <div class="text-muted" style="font-size:.7rem">Panel Admin</div>
+            </div>
+        </div>
+    </div>
+
+    <div class="pt-2 pb-4">
+        <div class="nav-section">Utama</div>
+        <a href="{{ route('admin.dashboard') }}"
+           class="nav-link {{ request()->routeIs('admin.dashboard') ? 'active' : '' }}">
+            <i class="bi bi-grid-1x2 me-2"></i>Dashboard
+        </a>
+
+        @if(auth()->user()->isAdmin())
+        <div class="nav-section mt-2">Kandungan</div>
+        <a href="{{ route('admin.categories.index') }}"
+           class="nav-link {{ request()->routeIs('admin.categories.*') ? 'active' : '' }}">
+            <i class="bi bi-folder2 me-2"></i>Kategori
+        </a>
+        @endif
+
+        <a href="{{ route('admin.documents.index') }}"
+           class="nav-link {{ request()->routeIs('admin.documents.*') ? 'active' : '' }}">
+            <i class="bi bi-file-pdf me-2"></i>Dokumen PDF
+        </a>
+
+        <a href="{{ route('admin.knowledge-items.index') }}"
+           class="nav-link {{ request()->routeIs('admin.knowledge-items.*') ? 'active' : '' }}">
+            <i class="bi bi-lightbulb me-2"></i>FAQ & Pengetahuan
+        </a>
+
+        <div class="nav-section mt-2">Chat & Audit</div>
+        <a href="{{ route('admin.chat-feedback.index') }}"
+           class="nav-link {{ request()->routeIs('admin.chat-feedback.*') ? 'active' : '' }}">
+            <i class="bi bi-chat-dots me-2"></i>Semakan Chat
+            @php $flagged = cache()->remember('flagged_chat_count', 60, fn() => \App\Models\ChatLog::where('is_flagged', true)->count()); @endphp
+            @if($flagged > 0)
+                <span class="badge bg-danger ms-1">{{ $flagged }}</span>
+            @endif
+        </a>
+
+        @if(auth()->user()->isAdmin())
+        <a href="{{ route('admin.audit-logs.index') }}"
+           class="nav-link {{ request()->routeIs('admin.audit-logs.*') ? 'active' : '' }}">
+            <i class="bi bi-journal-text me-2"></i>Log Audit
+        </a>
+        @endif
+
+        <div class="nav-section mt-2">Awam</div>
+        <a href="{{ route('chatbot.index') }}" target="_blank"
+           class="nav-link">
+            <i class="bi bi-robot me-2"></i>Buka Chatbot
+            <i class="bi bi-box-arrow-up-right ms-1 small"></i>
+        </a>
+    </div>
+</nav>
+
+<!-- Main Content -->
+<div class="main-content">
+
+    <!-- Topbar -->
+    <div class="topbar d-flex align-items-center justify-content-between">
+        <div>
+            <nav aria-label="breadcrumb" class="mb-0">
+                <ol class="breadcrumb mb-0 small">
+                    @yield('breadcrumb')
+                </ol>
+            </nav>
+        </div>
+        <div class="d-flex align-items-center gap-3">
+            <span class="small text-muted">
+                <i class="bi bi-person-circle me-1"></i>
+                {{ auth()->user()->name }}
+                <span class="badge bg-secondary ms-1">{{ auth()->user()->role_label }}</span>
+            </span>
+            <form method="POST" action="{{ route('logout') }}">
+                @csrf
+                <button type="submit" class="btn btn-sm btn-outline-secondary">
+                    <i class="bi bi-box-arrow-right"></i> Log Keluar
+                </button>
+            </form>
+        </div>
+    </div>
+
+    <!-- Page Content -->
+    <div class="p-4">
+        @if(session('success'))
+            <div class="alert alert-success alert-dismissible fade show" role="alert">
+                <i class="bi bi-check-circle me-2"></i>{{ session('success') }}
+                <button type="button" class="btn-close" data-bs-dismiss="alert"></button>
+            </div>
+        @endif
+
+        @if(session('error'))
+            <div class="alert alert-danger alert-dismissible fade show" role="alert">
+                <i class="bi bi-exclamation-triangle me-2"></i>{{ session('error') }}
+                <button type="button" class="btn-close" data-bs-dismiss="alert"></button>
+            </div>
+        @endif
+
+        @yield('content')
+    </div>
+</div>
+
+<!-- Bootstrap JS -->
+<script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/js/bootstrap.bundle.min.js"></script>
+<!-- jQuery -->
+<script src="https://code.jquery.com/jquery-3.7.1.min.js"></script>
+
+@stack('scripts')
+</body>
+</html>
diff --git a/resources/views/welcome.blade.php b/resources/views/welcome.blade.php
new file mode 100644
index 0000000..5f83753
--- /dev/null
+++ b/resources/views/welcome.blade.php
@@ -0,0 +1,225 @@
+<!DOCTYPE html>
+<html lang="{{ str_replace('_', '-', app()->getLocale()) }}">
+    <head>
+        <meta charset="utf-8">
+        <meta name="viewport" content="width=device-width, initial-scale=1">
+
+        <title>{{ config('app.name', 'Laravel') }}</title>
+
+        <!-- Fonts -->
+        <link rel="preconnect" href="https://fonts.bunny.net">
+        <link href="https://fonts.bunny.net/css?family=instrument-sans:400,500,600" rel="stylesheet" />
+
+        <!-- Styles / Scripts -->
+        @if (file_exists(public_path('build/manifest.json')) || file_exists(public_path('hot')))
+            @vite(['resources/css/app.css', 'resources/js/app.js'])
+        @else
+            <style>
+                /*! tailwindcss v4.0.7 | MIT License | https://tailwindcss.com */ @layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-translate-x:0;--tw-translate-y:0;--tw-translate-z:0;--tw-rotate-x:initial;--tw-rotate-y:initial;--tw-rotate-z:initial;--tw-skew-x:initial;--tw-skew-y:initial;--tw-space-x-reverse:0;--tw-border-style:solid;--tw-leading:initial;--tw-font-weight:initial;--tw-tracking:initial;--tw-shadow:0 0 #0000;--tw-shadow-color:initial;--tw-shadow-alpha:100%;--tw-inset-shadow:0 0 #0000;--tw-inset-shadow-color:initial;--tw-inset-shadow-alpha:100%;--tw-ring-color:initial;--tw-ring-shadow:0 0 #0000;--tw-inset-ring-color:initial;--tw-inset-ring-shadow:0 0 #0000;--tw-ring-inset:initial;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial;--tw-duration:initial;--tw-ease:initial;--tw-content:""}}}@layer theme{:root,:host{--font-sans:"Instrument Sans", ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-serif:ui-serif, Georgia, Cambria, "Times New Roman", Times, serif;--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--color-red-50:oklch(97.1% .013 17.38);--color-red-100:oklch(93.6% .032 17.717);--color-red-200:oklch(88.5% .062 18.334);--color-red-300:oklch(80.8% .114 19.571);--color-red-400:oklch(70.4% .191 22.216);--color-red-500:oklch(63.7% .237 25.331);--color-red-600:oklch(57.7% 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var(--tw-drop-shadow,)}.transition{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}.transition-all{transition-property:all;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}.transition-opacity{transition-property:opacity;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}.delay-200{transition-delay:.2s}.delay-300{transition-delay:.3s}.delay-400{transition-delay:.4s}.duration-150{--tw-duration:.15s;transition-duration:.15s}.duration-750{--tw-duration:.75s;transition-duration:.75s}.ease-in-out{--tw-ease:var(--ease-in-out);transition-timing-function:var(--ease-in-out)}.\[--stroke-color\:\#1B1B18\]{--stroke-color:#1b1b18}.not-has-\[nav\]\:hidden:not(:has(:is(nav))){display:none}.before\:absolute:before{content:var(--tw-content);position:absolute}.before\:top-0:before{content:var(--tw-content);top:calc(var(--spacing) * 0)}.before\:top-1\/2:before{content:var(--tw-content);top:50%}.before\:bottom-0:before{content:var(--tw-content);bottom:calc(var(--spacing) * 0)}.before\:bottom-1\/2:before{content:var(--tw-content);bottom:50%}.before\:left-\[0\.4rem\]:before{content:var(--tw-content);left:.4rem}.before\:border-l:before{content:var(--tw-content);border-left-style:var(--tw-border-style);border-left-width:1px}.before\:border-\[\#e3e3e0\]:before{content:var(--tw-content);border-color:#e3e3e0}@media(hover:hover){.hover\:border-\[\#1915014a\]:hover{border-color:#1915014a}.hover\:border-\[\#19140035\]:hover{border-color:#19140035}.hover\:border-black:hover{border-color:var(--color-black)}.hover\:bg-black:hover{background-color:var(--color-black)}.hover\:bg-gray-100:hover{background-color:var(--color-gray-100)}.hover\:text-gray-400:hover{color:var(--color-gray-400)}.hover\:text-gray-700:hover{color:var(--color-gray-700)}}.focus\:border-blue-300:focus{border-color:var(--color-blue-300)}.focus\:ring:focus{--tw-ring-shadow:var(--tw-ring-inset,) 0 0 0 calc(1px + var(--tw-ring-offset-width)) var(--tw-ring-color,currentcolor);box-shadow:var(--tw-inset-shadow),var(--tw-inset-ring-shadow),var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow)}.focus\:outline-none:focus{--tw-outline-style:none;outline-style:none}.active\:bg-gray-100:active{background-color:var(--color-gray-100)}.active\:text-gray-500:active{color:var(--color-gray-500)}.active\:text-gray-700:active{color:var(--color-gray-700)}.active\:text-gray-800:active{color:var(--color-gray-800)}@media(min-width:40rem){.sm\:flex{display:flex}.sm\:hidden{display:none}.sm\:flex-1{flex:1}.sm\:items-center{align-items:center}.sm\:justify-between{justify-content:space-between}.sm\:justify-start{justify-content:flex-start}.sm\:gap-2{gap:calc(var(--spacing) * 2)}.sm\:px-6{padding-inline:calc(var(--spacing) * 6)}.sm\:pt-0{padding-top:calc(var(--spacing) * 0)}}@media(min-width:64rem){.lg\:mt-10{margin-top:calc(var(--spacing) * 10)}.lg\:mb-0{margin-bottom:calc(var(--spacing) * 0)}.lg\:mb-6{margin-bottom:calc(var(--spacing) * 6)}.lg\:-ml-px{margin-left:-1px}.lg\:ml-0{margin-left:calc(var(--spacing) * 0)}.lg\:block{display:block}.lg\:aspect-auto{aspect-ratio:auto}.lg\:w-\[438px\]{width:438px}.lg\:max-w-4xl{max-width:var(--container-4xl)}.lg\:grow{flex-grow:1}.lg\:flex-row{flex-direction:row}.lg\:justify-center{justify-content:center}.lg\:rounded-t-none{border-top-left-radius:0;border-top-right-radius:0}.lg\:rounded-tl-lg{border-top-left-radius:var(--radius-lg)}.lg\:rounded-r-lg{border-top-right-radius:var(--radius-lg);border-bottom-right-radius:var(--radius-lg)}.lg\:rounded-br-none{border-bottom-right-radius:0}.lg\:p-8{padding:calc(var(--spacing) * 8)}.lg\:p-20{padding:calc(var(--spacing) * 20)}.lg\:px-8{padding-inline:calc(var(--spacing) * 8)}.lg\:pb-10{padding-bottom:calc(var(--spacing) * 10)}}.rtl\:flex-row-reverse:where(:dir(rtl),[dir=rtl],[dir=rtl] *){flex-direction:row-reverse}@media(prefers-color-scheme:dark){.dark\:border-\[\#3E3E3A\]{border-color:#3e3e3a}.dark\:border-\[\#eeeeec\]{border-color:#eeeeec}.dark\:border-gray-600{border-color:var(--color-gray-600)}.dark\:bg-\[\#0a0a0a\]{background-color:#0a0a0a}.dark\:bg-\[\#1D0002\]{background-color:#1d0002}.dark\:bg-\[\#3E3E3A\]{background-color:#3e3e3a}.dark\:bg-\[\#161615\]{background-color:#161615}.dark\:bg-\[\#eeeeec\]{background-color:#eeeeec}.dark\:bg-gray-700{background-color:var(--color-gray-700)}.dark\:bg-gray-800{background-color:var(--color-gray-800)}.dark\:bg-gray-900{background-color:var(--color-gray-900)}.dark\:text-\[\#1C1C1A\]{color:#1c1c1a}.dark\:text-\[\#4B0600\]{color:#4b0600}.dark\:text-\[\#391800\]{color:#391800}.dark\:text-\[\#733000\]{color:#733000}.dark\:text-\[\#A1A09A\]{color:#a1a09a}.dark\:text-\[\#EDEDEC\]{color:#ededec}.dark\:text-\[\#F61500\]{color:#f61500}.dark\:text-\[\#FF4433\]{color:#f43}.dark\:text-black{color:var(--color-black)}.dark\:text-gray-200{color:var(--color-gray-200)}.dark\:text-gray-300{color:var(--color-gray-300)}.dark\:text-gray-400{color:var(--color-gray-400)}.dark\:text-gray-600{color:var(--color-gray-600)}.dark\:mix-blend-hard-light{mix-blend-mode:hard-light}.dark\:mix-blend-normal{mix-blend-mode:normal}.dark\:shadow-\[inset_0px_0px_0px_1px_\#fffaed2d\]{--tw-shadow:inset 0px 0px 0px 1px var(--tw-shadow-color,#fffaed2d);box-shadow:var(--tw-inset-shadow),var(--tw-inset-ring-shadow),var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow)}.dark\:\[--stroke-color\:\#FF750F\]{--stroke-color:#ff750f}.dark\:before\:border-\[\#3E3E3A\]:before{content:var(--tw-content);border-color:#3e3e3a}@media(hover:hover){.dark\:hover\:border-\[\#3E3E3A\]:hover{border-color:#3e3e3a}.dark\:hover\:border-\[\#62605b\]:hover{border-color:#62605b}.dark\:hover\:border-white:hover{border-color:var(--color-white)}.dark\:hover\:bg-gray-900:hover{background-color:var(--color-gray-900)}.dark\:hover\:bg-white:hover{background-color:var(--color-white)}.dark\:hover\:text-gray-200:hover{color:var(--color-gray-200)}.dark\:hover\:text-gray-300:hover{color:var(--color-gray-300)}}.dark\:focus\:border-blue-700:focus{border-color:var(--color-blue-700)}.dark\:focus\:border-blue-800:focus{border-color:var(--color-blue-800)}.dark\:active\:bg-gray-700:active{background-color:var(--color-gray-700)}.dark\:active\:text-gray-300:active{color:var(--color-gray-300)}}@starting-style{.starting\:opacity-0{opacity:0}}@media(prefers-reduced-motion:no-preference){@starting-style{.motion-safe\:starting\:-translate-x-\[26px\]{--tw-translate-x: -26px ;translate:var(--tw-translate-x) var(--tw-translate-y)}}@starting-style{.motion-safe\:starting\:-translate-x-\[51px\]{--tw-translate-x: -51px ;translate:var(--tw-translate-x) var(--tw-translate-y)}}@starting-style{.motion-safe\:starting\:-translate-x-\[78px\]{--tw-translate-x: -78px ;translate:var(--tw-translate-x) var(--tw-translate-y)}}@starting-style{.motion-safe\:starting\:-translate-x-\[102px\]{--tw-translate-x: -102px ;translate:var(--tw-translate-x) var(--tw-translate-y)}}@starting-style{.motion-safe\:starting\:translate-y-6{--tw-translate-y:calc(var(--spacing) * 6);translate:var(--tw-translate-x) var(--tw-translate-y)}}}}@property --tw-translate-x{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-y{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-z{syntax:"*";inherits:false;initial-value:0}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-space-x-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-leading{syntax:"*";inherits:false}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-tracking{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@property --tw-duration{syntax:"*";inherits:false}@property --tw-ease{syntax:"*";inherits:false}@property --tw-content{syntax:"*";inherits:false;initial-value:""}@keyframes spin{to{transform:rotate(360deg)}}@keyframes ping{75%,to{opacity:0;transform:scale(2)}}@keyframes pulse{50%{opacity:.5}}@keyframes bounce{0%,to{animation-timing-function:cubic-bezier(.8,0,1,1);transform:translateY(-25%)}50%{animation-timing-function:cubic-bezier(0,0,.2,1);transform:none}}
+            </style>
+        @endif
+    </head>
+    <body class="bg-[#FDFDFC] dark:bg-[#0a0a0a] text-[#1b1b18] flex p-6 lg:p-8 items-center lg:justify-center min-h-screen flex-col">
+        <header class="w-full lg:max-w-4xl max-w-[335px] text-sm mb-6 not-has-[nav]:hidden">
+            @if (Route::has('login'))
+                <nav class="flex items-center justify-end gap-4">
+                    @auth
+                        <a
+                            href="{{ url('/dashboard') }}"
+                            class="inline-block px-5 py-1.5 dark:text-[#EDEDEC] border-[#19140035] hover:border-[#1915014a] border text-[#1b1b18] dark:border-[#3E3E3A] dark:hover:border-[#62605b] rounded-sm text-sm leading-normal"
+                        >
+                            Dashboard
+                        </a>
+                    @else
+                        <a
+                            href="{{ route('login') }}"
+                            class="inline-block px-5 py-1.5 dark:text-[#EDEDEC] text-[#1b1b18] border border-transparent hover:border-[#19140035] dark:hover:border-[#3E3E3A] rounded-sm text-sm leading-normal"
+                        >
+                            Log in
+                        </a>
+
+                        @if (Route::has('register'))
+                            <a
+                                href="{{ route('register') }}"
+                                class="inline-block px-5 py-1.5 dark:text-[#EDEDEC] border-[#19140035] hover:border-[#1915014a] border text-[#1b1b18] dark:border-[#3E3E3A] dark:hover:border-[#62605b] rounded-sm text-sm leading-normal">
+                                Register
+                            </a>
+                        @endif
+                    @endauth
+                </nav>
+            @endif
+        </header>
+        <div class="flex items-center justify-center w-full transition-opacity opacity-100 duration-750 lg:grow starting:opacity-0">
+            <main class="flex max-w-[335px] w-full flex-col-reverse lg:max-w-4xl lg:flex-row">
+                <div class="text-[13px] leading-[20px] flex-1 p-6 pb-6 lg:p-20 lg:pb-10 bg-white dark:bg-[#161615] dark:text-[#EDEDEC] shadow-[inset_0px_0px_0px_1px_rgba(26,26,0,0.16)] dark:shadow-[inset_0px_0px_0px_1px_#fffaed2d] rounded-bl-lg rounded-br-lg lg:rounded-tl-lg lg:rounded-br-none">
+                    <h1 class="mb-1 font-medium">Let's get started</h1>
+                    <p class="mb-2 text-[#706f6c] dark:text-[#A1A09A]">With so many options available to you,<br /> we suggest you start with the following:</p>
+                    <ul class="flex flex-col mb-4 lg:mb-6">
+                        <li class="flex items-center gap-4 py-2 relative before:border-l before:border-[#e3e3e0] dark:before:border-[#3E3E3A] before:top-1/2 before:bottom-0 before:left-[0.4rem] before:absolute">
+                            <span class="relative py-1 bg-white dark:bg-[#161615]">
+                                <span class="flex items-center justify-center rounded-full bg-[#FDFDFC] dark:bg-[#161615] shadow-[0px_0px_1px_0px_rgba(0,0,0,0.03),0px_1px_2px_0px_rgba(0,0,0,0.06)] w-3.5 h-3.5 border dark:border-[#3E3E3A] border-[#e3e3e0]">
+                                    <span class="rounded-full bg-[#dbdbd7] dark:bg-[#3E3E3A] w-1.5 h-1.5"></span>
+                                </span>
+                            </span>
+                            <span>
+                                Read the
+                                <a href="https://laravel.com/docs" target="_blank" class="inline-flex items-center space-x-1 font-medium underline underline-offset-4 text-[#f53003] dark:text-[#FF4433] ml-1">
+                                    <span>Documentation</span>
+                                    <svg
+                                        width="10"
+                                        height="11"
+                                        viewBox="0 0 10 11"
+                                        fill="none"
+                                        xmlns="http://www.w3.org/2000/svg"
+                                        class="w-2.5 h-2.5"
+                                    >
+                                        <path
+                                            d="M7.70833 6.95834V2.79167H3.54167M2.5 8L7.5 3.00001"
+                                            stroke="currentColor"
+                                            stroke-linecap="square"
+                                        />
+                                    </svg>
+                                </a>
+                            </span>
+                        </li>
+                        <li class="flex items-center gap-4 py-2 relative before:border-l before:border-[#e3e3e0] dark:before:border-[#3E3E3A] before:bottom-1/2 before:top-0 before:left-[0.4rem] before:absolute">
+                            <span class="relative py-1 bg-white dark:bg-[#161615]">
+                                <span class="flex items-center justify-center rounded-full bg-[#FDFDFC] dark:bg-[#161615] shadow-[0px_0px_1px_0px_rgba(0,0,0,0.03),0px_1px_2px_0px_rgba(0,0,0,0.06)] w-3.5 h-3.5 border dark:border-[#3E3E3A] border-[#e3e3e0]">
+                                    <span class="rounded-full bg-[#dbdbd7] dark:bg-[#3E3E3A] w-1.5 h-1.5"></span>
+                                </span>
+                            </span>
+                            <span>
+                                Watch video tutorials at
+                                <a href="https://laracasts.com" target="_blank" class="inline-flex items-center space-x-1 font-medium underline underline-offset-4 text-[#f53003] dark:text-[#FF4433] ml-1">
+                                    <span>Laracasts</span>
+                                    <svg
+                                        width="10"
+                                        height="11"
+                                        viewBox="0 0 10 11"
+                                        fill="none"
+                                        xmlns="http://www.w3.org/2000/svg"
+                                        class="w-2.5 h-2.5"
+                                    >
+                                        <path
+                                            d="M7.70833 6.95834V2.79167H3.54167M2.5 8L7.5 3.00001"
+                                            stroke="currentColor"
+                                            stroke-linecap="square"
+                                        />
+                                    </svg>
+                                </a>
+                            </span>
+                        </li>
+                    </ul>
+                    <ul class="flex gap-3 text-sm leading-normal">
+                        <li>
+                            <a href="https://cloud.laravel.com" target="_blank" class="inline-block dark:bg-[#eeeeec] dark:border-[#eeeeec] dark:text-[#1C1C1A] dark:hover:bg-white dark:hover:border-white hover:bg-black hover:border-black px-5 py-1.5 bg-[#1b1b18] rounded-sm border border-black text-white text-sm leading-normal">
+                                Deploy now
+                            </a>
+                        </li>
+                    </ul>
+
+                    <p class="mt-6 lg:mt-10 text-[#706f6c] dark:text-[#A1A09A]">
+                        v{{ app()->version() }}
+                        <a href="https://github.com/laravel/laravel/blob/13.x/CHANGELOG.md" target="_blank" class="inline-flex items-center space-x-1 font-medium underline underline-offset-4 text-[#f53003] dark:text-[#FF4433] ml-1">
+                            <span>View changelog</span>
+                            <svg
+                                width="10"
+                                height="11"
+                                viewBox="0 0 10 11"
+                                fill="none"
+                                xmlns="http://www.w3.org/2000/svg"
+                                class="w-2.5 h-2.5"
+                            >
+                                <path
+                                    d="M7.70833 6.95834V2.79167H3.54167M2.5 8L7.5 3.00001"
+                                    stroke="currentColor"
+                                    stroke-linecap="square"
+                                />
+                            </svg>
+                        </a>
+                    </p>
+                </div>
+                <div class="bg-[#fff2f2] dark:bg-[#1D0002] relative lg:-ml-px -mb-px lg:mb-0 rounded-t-lg lg:rounded-t-none lg:rounded-r-lg aspect-[335/364] lg:aspect-auto w-full lg:w-[438px] shrink-0 overflow-hidden">
+                    {{-- Laravel Logo --}}
+                    <svg class="w-full text-[#F53003] dark:text-[#F61500] transition-all translate-y-0 opacity-100 max-w-none duration-750 starting:opacity-0 motion-safe:starting:translate-y-6" viewBox="0 0 438 104" fill="none" xmlns="http://www.w3.org/2000/svg">
+                        <path d="M17.2036 -3H0V102.197H49.5189V86.7187H17.2036V-3Z" fill="currentColor" />
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+                            <path d="M311.929 400.8C281.129 400.8 255.929 392.4 236.329 375.6C217.129 358.8 207.529 337 207.529 310.2H277.729C277.729 318.2 280.729 324.8 286.729 330C292.729 335.2 300.729 337.8 310.729 337.8C320.329 337.8 328.129 335 334.129 329.4C340.529 323.8 343.729 316.6 343.729 307.8C343.729 299.8 340.929 293.2 335.329 288C329.729 282.8 322.529 280.2 313.729 280.2H276.529V218.4H313.729C320.529 218.4 326.329 216 331.129 211.2C335.929 206.4 338.329 200.4 338.329 193.2C338.329 184.8 335.729 178.2 330.529 173.4C325.329 168.6 318.729 166.2 310.729 166.2C303.529 166.2 297.329 168.4 292.129 172.8C287.329 177.2 284.929 182.8 284.929 189.6H218.329C218.329 164.8 227.129 144.6 244.729 129C262.329 113 284.929 105 312.529 105C340.129 105 362.529 112.2 379.729 126.6C397.329 141 406.129 160 406.129 183.6C406.129 200.8 401.529 214.8 392.329 225.6C383.129 236 371.329 243.2 356.929 247.2C374.129 252 387.729 260.2 397.729 271.8C408.129 283.4 413.329 298 413.329 315.6C413.329 340.4 403.929 360.8 385.129 376.8C366.329 392.8 341.929 400.8 311.929 400.8Z" fill="currentColor"/>
+                            <path d="M103.864 167.6H78.6643V105.2H171.664V400.2H103.864V167.6Z" fill="currentColor"/>
+                            <path d="M311.929 400.8C281.129 400.8 255.929 392.4 236.329 375.6C217.129 358.8 207.529 337 207.529 310.2H277.729C277.729 318.2 280.729 324.8 286.729 330C292.729 335.2 300.729 337.8 310.729 337.8C320.329 337.8 328.129 335 334.129 329.4C340.529 323.8 343.729 316.6 343.729 307.8C343.729 299.8 340.929 293.2 335.329 288C329.729 282.8 322.529 280.2 313.729 280.2H276.529V218.4H313.729C320.529 218.4 326.329 216 331.129 211.2C335.929 206.4 338.329 200.4 338.329 193.2C338.329 184.8 335.729 178.2 330.529 173.4C325.329 168.6 318.729 166.2 310.729 166.2C303.529 166.2 297.329 168.4 292.129 172.8C287.329 177.2 284.929 182.8 284.929 189.6H218.329C218.329 164.8 227.129 144.6 244.729 129C262.329 113 284.929 105 312.529 105C340.129 105 362.529 112.2 379.729 126.6C397.329 141 406.129 160 406.129 183.6C406.129 200.8 401.529 214.8 392.329 225.6C383.129 236 371.329 243.2 356.929 247.2C374.129 252 387.729 260.2 397.729 271.8C408.129 283.4 413.329 298 413.329 315.6C413.329 340.4 403.929 360.8 385.129 376.8C366.329 392.8 341.929 400.8 311.929 400.8Z" stroke="var(--stroke-color)" stroke-width="2.4" mask="url(#path-4-mask)"/>
+                            <path d="M103.864 167.6H78.6643V105.2H171.664V400.2H103.864V167.6Z" stroke="var(--stroke-color)" stroke-width="2.4" mask="url(#path-4-mask)"/>
+                        </g>
+                        
+                        <g class="mix-blend-hard-light transition-all delay-400 opacity-100 duration-750 starting:opacity-0 motion-safe:starting:-translate-x-[102px] text-[#F3BEC7] dark:text-[#4B0600]">
+                            <mask id="path-5-mask" maskUnits="userSpaceOnUse" x="102.329" y="103" width="338" height="299" fill="black">
+                                <rect fill="white" x="102.329" y="103" width="338" height="299"/>
+                                <path d="M337.593 400.8C306.793 400.8 281.593 392.4 261.993 375.6C242.793 358.8 233.193 337 233.193 310.2H303.393C303.393 318.2 306.393 324.8 312.393 330C318.393 335.2 326.393 337.8 336.393 337.8C345.993 337.8 353.793 335 359.793 329.4C366.193 323.8 369.393 316.6 369.393 307.8C369.393 299.8 366.593 293.2 360.993 288C355.393 282.8 348.193 280.2 339.393 280.2H302.193V218.4H339.393C346.193 218.4 351.993 216 356.793 211.2C361.593 206.4 363.993 200.4 363.993 193.2C363.993 184.8 361.393 178.2 356.193 173.4C350.993 168.6 344.393 166.2 336.393 166.2C329.193 166.2 322.993 168.4 317.793 172.8C312.993 177.2 310.593 182.8 310.593 189.6H243.993C243.993 164.8 252.793 144.6 270.393 129C287.993 113 310.593 105 338.193 105C365.793 105 388.193 112.2 405.393 126.6C422.993 141 431.793 160 431.793 183.6C431.793 200.8 427.193 214.8 417.993 225.6C408.793 236 396.993 243.2 382.593 247.2C399.793 252 413.393 260.2 423.393 271.8C433.793 283.4 438.993 298 438.993 315.6C438.993 340.4 429.593 360.8 410.793 376.8C391.993 392.8 367.593 400.8 337.593 400.8Z"/>
+                                <path d="M129.529 167.6H104.329V105.2H197.329V400.2H129.529V167.6Z"/>
+                            </mask>
+                            <path d="M337.593 400.8C306.793 400.8 281.593 392.4 261.993 375.6C242.793 358.8 233.193 337 233.193 310.2H303.393C303.393 318.2 306.393 324.8 312.393 330C318.393 335.2 326.393 337.8 336.393 337.8C345.993 337.8 353.793 335 359.793 329.4C366.193 323.8 369.393 316.6 369.393 307.8C369.393 299.8 366.593 293.2 360.993 288C355.393 282.8 348.193 280.2 339.393 280.2H302.193V218.4H339.393C346.193 218.4 351.993 216 356.793 211.2C361.593 206.4 363.993 200.4 363.993 193.2C363.993 184.8 361.393 178.2 356.193 173.4C350.993 168.6 344.393 166.2 336.393 166.2C329.193 166.2 322.993 168.4 317.793 172.8C312.993 177.2 310.593 182.8 310.593 189.6H243.993C243.993 164.8 252.793 144.6 270.393 129C287.993 113 310.593 105 338.193 105C365.793 105 388.193 112.2 405.393 126.6C422.993 141 431.793 160 431.793 183.6C431.793 200.8 427.193 214.8 417.993 225.6C408.793 236 396.993 243.2 382.593 247.2C399.793 252 413.393 260.2 423.393 271.8C433.793 283.4 438.993 298 438.993 315.6C438.993 340.4 429.593 360.8 410.793 376.8C391.993 392.8 367.593 400.8 337.593 400.8Z" fill="currentColor"/>
+                            <path d="M129.529 167.6H104.329V105.2H197.329V400.2H129.529V167.6Z" fill="currentColor"/>
+                            <path d="M337.593 400.8C306.793 400.8 281.593 392.4 261.993 375.6C242.793 358.8 233.193 337 233.193 310.2H303.393C303.393 318.2 306.393 324.8 312.393 330C318.393 335.2 326.393 337.8 336.393 337.8C345.993 337.8 353.793 335 359.793 329.4C366.193 323.8 369.393 316.6 369.393 307.8C369.393 299.8 366.593 293.2 360.993 288C355.393 282.8 348.193 280.2 339.393 280.2H302.193V218.4H339.393C346.193 218.4 351.993 216 356.793 211.2C361.593 206.4 363.993 200.4 363.993 193.2C363.993 184.8 361.393 178.2 356.193 173.4C350.993 168.6 344.393 166.2 336.393 166.2C329.193 166.2 322.993 168.4 317.793 172.8C312.993 177.2 310.593 182.8 310.593 189.6H243.993C243.993 164.8 252.793 144.6 270.393 129C287.993 113 310.593 105 338.193 105C365.793 105 388.193 112.2 405.393 126.6C422.993 141 431.793 160 431.793 183.6C431.793 200.8 427.193 214.8 417.993 225.6C408.793 236 396.993 243.2 382.593 247.2C399.793 252 413.393 260.2 423.393 271.8C433.793 283.4 438.993 298 438.993 315.6C438.993 340.4 429.593 360.8 410.793 376.8C391.993 392.8 367.593 400.8 337.593 400.8Z" stroke="var(--stroke-color)" stroke-width="2.4" mask="url(#path-5-mask)"/>
+                            <path d="M129.529 167.6H104.329V105.2H197.329V400.2H129.529V167.6Z" stroke="var(--stroke-color)" stroke-width="2.4" mask="url(#path-5-mask)"/>
+                        </g>
+                    </svg>
+                    <div class="absolute inset-0 rounded-t-lg lg:rounded-t-none lg:rounded-r-lg shadow-[inset_0px_0px_0px_1px_rgba(26,26,0,0.16)] dark:shadow-[inset_0px_0px_0px_1px_#fffaed2d]"></div>
+                </div>
+            </main>
+        </div>
+
+        @if (Route::has('login'))
+            <div class="h-14.5 hidden lg:block"></div>
+        @endif
+    </body>
+</html>
diff --git a/routes/auth.php b/routes/auth.php
new file mode 100644
index 0000000..a1e8c4e
--- /dev/null
+++ b/routes/auth.php
@@ -0,0 +1,36 @@
+<?php
+
+use Illuminate\Support\Facades\Route;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\Auth;
+
+// ── Login ─────────────────────────────────────────────────────────────────────
+Route::get('/login', function () {
+    return view('auth.login');
+})->name('login')->middleware('guest');
+
+Route::post('/login', function (Request $request) {
+    $credentials = $request->validate([
+        'email'    => ['required', 'email'],
+        'password' => ['required'],
+    ]);
+
+    if (Auth::attempt($credentials, $request->boolean('remember'))) {
+        $request->session()->regenerate();
+
+        return redirect()->intended(route('admin.dashboard'));
+    }
+
+    return back()->withErrors([
+        'email' => 'E-mel atau kata laluan tidak tepat.',
+    ])->onlyInput('email');
+})->middleware('guest');
+
+// ── Logout ────────────────────────────────────────────────────────────────────
+Route::post('/logout', function (Request $request) {
+    Auth::logout();
+    $request->session()->invalidate();
+    $request->session()->regenerateToken();
+
+    return redirect()->route('chatbot.index');
+})->name('logout')->middleware('auth');
diff --git a/routes/console.php b/routes/console.php
new file mode 100644
index 0000000..3c9adf1
--- /dev/null
+++ b/routes/console.php
@@ -0,0 +1,8 @@
+<?php
+
+use Illuminate\Foundation\Inspiring;
+use Illuminate\Support\Facades\Artisan;
+
+Artisan::command('inspire', function () {
+    $this->comment(Inspiring::quote());
+})->purpose('Display an inspiring quote');
diff --git a/routes/web.php b/routes/web.php
new file mode 100644
index 0000000..fcc657e
--- /dev/null
+++ b/routes/web.php
@@ -0,0 +1,90 @@
+<?php
+
+use App\Http\Controllers\Admin\AuditLogController;
+use App\Http\Controllers\Admin\CategoryController;
+use App\Http\Controllers\Admin\ChatFeedbackController;
+use App\Http\Controllers\Admin\ChunkReviewController;
+use App\Http\Controllers\Admin\DashboardController;
+use App\Http\Controllers\Admin\DocumentController;
+use App\Http\Controllers\Admin\KnowledgeItemController;
+use App\Http\Controllers\Chatbot\ChatController;
+use App\Http\Controllers\Chatbot\FeedbackController;
+use Illuminate\Support\Facades\Route;
+
+// ── Authentication ────────────────────────────────────────────────────────────
+require __DIR__ . '/auth.php';
+
+// ── Chatbot (Public) ──────────────────────────────────────────────────────────
+Route::prefix('chatbot')->name('chatbot.')->group(function () {
+    Route::get('/', [ChatController::class, 'index'])->name('index');
+    Route::post('/ask', [ChatController::class, 'ask'])
+        ->name('ask')
+        ->middleware('throttle:20,1');
+    Route::post('/feedback', [FeedbackController::class, 'store'])->name('feedback');
+});
+
+// ── Admin Panel ───────────────────────────────────────────────────────────────
+Route::prefix('admin')->name('admin.')->middleware(['auth', 'role:admin,staff'])->group(function () {
+
+    // Dashboard
+    Route::get('/', [DashboardController::class, 'index'])->name('dashboard');
+
+    // Kategori — admin sahaja (tiada show page, terus ke edit)
+    Route::resource('categories', CategoryController::class)
+        ->except(['show'])
+        ->middleware('role:admin');
+    Route::patch('categories/{category}/toggle-status', [CategoryController::class, 'toggleStatus'])
+        ->name('categories.toggle-status')->middleware('role:admin');
+
+    // Dokumen
+    Route::resource('documents', DocumentController::class)->except(['destroy']);
+    Route::post('documents/{document}/upload-version', [DocumentController::class, 'uploadVersion'])
+        ->name('documents.upload-version');
+    Route::patch('documents/{document}/toggle-status', [DocumentController::class, 'toggleStatus'])
+        ->name('documents.toggle-status');
+    Route::post('documents/{document}/reindex', [DocumentController::class, 'reindex'])
+        ->name('documents.reindex')->middleware('role:admin');
+    // Route chunks kini diuruskan oleh ChunkReviewController (enhanced dengan status filter)
+    Route::get('documents/{document}/versions/{version}/chunks', [ChunkReviewController::class, 'index'])
+        ->name('documents.chunks');
+    Route::get('documents/{document}/versions/{version}/download', [DocumentController::class, 'download'])
+        ->name('documents.download');
+
+    // Knowledge Items
+    Route::resource('knowledge-items', KnowledgeItemController::class);
+    Route::patch('knowledge-items/{knowledgeItem}/toggle-status', [KnowledgeItemController::class, 'toggleStatus'])
+        ->name('knowledge-items.toggle-status');
+    Route::post('knowledge-items/{knowledgeItem}/reindex', [KnowledgeItemController::class, 'reindex'])
+        ->name('knowledge-items.reindex');
+
+    // Chat Feedback & Review
+    Route::prefix('chat-feedback')->name('chat-feedback.')->group(function () {
+        Route::get('/', [ChatFeedbackController::class, 'index'])->name('index');
+        Route::get('{chatLog}', [ChatFeedbackController::class, 'show'])->name('show');
+        Route::post('{chatLog}/convert-to-faq', [ChatFeedbackController::class, 'convertToFaq'])
+            ->name('convert-to-faq');
+        Route::patch('{chatLog}/toggle-flag', [ChatFeedbackController::class, 'toggleFlag'])
+            ->name('toggle-flag');
+    });
+
+    // Chunk Review & Editing — admin sahaja
+    // Resource: /admin/chunks/{chunk}
+    Route::prefix('chunks')->name('chunks.')->middleware('role:admin')->group(function () {
+        Route::get('{chunk}', [ChunkReviewController::class, 'show'])->name('show');
+        Route::patch('{chunk}', [ChunkReviewController::class, 'update'])->name('update');
+        Route::post('{chunk}/exclude', [ChunkReviewController::class, 'exclude'])->name('exclude');
+        Route::post('{chunk}/include', [ChunkReviewController::class, 'include'])->name('include');
+        Route::post('{chunk}/reindex', [ChunkReviewController::class, 'reindex'])->name('reindex');
+        Route::get('{chunk}/split', [ChunkReviewController::class, 'splitForm'])->name('split');
+        Route::post('{chunk}/split', [ChunkReviewController::class, 'doSplit'])->name('do-split');
+    });
+
+    // Audit Logs — admin sahaja
+    Route::prefix('audit-logs')->name('audit-logs.')->middleware('role:admin')->group(function () {
+        Route::get('/', [AuditLogController::class, 'index'])->name('index');
+        Route::get('{auditLog}', [AuditLogController::class, 'show'])->name('show');
+    });
+});
+
+// Redirect root ke chatbot
+Route::get('/', fn() => redirect()->route('chatbot.index'));
diff --git a/storage/app/.gitignore b/storage/app/.gitignore
new file mode 100644
index 0000000..fedb287
--- /dev/null
+++ b/storage/app/.gitignore
@@ -0,0 +1,4 @@
+*
+!private/
+!public/
+!.gitignore
diff --git a/storage/app/private/.gitignore b/storage/app/private/.gitignore
new file mode 100644
index 0000000..d6b7ef3
--- /dev/null
+++ b/storage/app/private/.gitignore
@@ -0,0 +1,2 @@
+*
+!.gitignore
diff --git a/storage/app/public/.gitignore b/storage/app/public/.gitignore
new file mode 100644
index 0000000..d6b7ef3
--- /dev/null
+++ b/storage/app/public/.gitignore
@@ -0,0 +1,2 @@
+*
+!.gitignore
diff --git a/storage/framework/.gitignore b/storage/framework/.gitignore
new file mode 100644
index 0000000..05c4471
--- /dev/null
+++ b/storage/framework/.gitignore
@@ -0,0 +1,9 @@
+compiled.php
+config.php
+down
+events.scanned.php
+maintenance.php
+routes.php
+routes.scanned.php
+schedule-*
+services.json
diff --git a/storage/framework/cache/.gitignore b/storage/framework/cache/.gitignore
new file mode 100644
index 0000000..01e4a6c
--- /dev/null
+++ b/storage/framework/cache/.gitignore
@@ -0,0 +1,3 @@
+*
+!data/
+!.gitignore
diff --git a/storage/framework/cache/data/.gitignore b/storage/framework/cache/data/.gitignore
new file mode 100644
index 0000000..d6b7ef3
--- /dev/null
+++ b/storage/framework/cache/data/.gitignore
@@ -0,0 +1,2 @@
+*
+!.gitignore
diff --git a/storage/framework/sessions/.gitignore b/storage/framework/sessions/.gitignore
new file mode 100644
index 0000000..d6b7ef3
--- /dev/null
+++ b/storage/framework/sessions/.gitignore
@@ -0,0 +1,2 @@
+*
+!.gitignore
diff --git a/storage/framework/testing/.gitignore b/storage/framework/testing/.gitignore
new file mode 100644
index 0000000..d6b7ef3
--- /dev/null
+++ b/storage/framework/testing/.gitignore
@@ -0,0 +1,2 @@
+*
+!.gitignore
diff --git a/storage/framework/views/.gitignore b/storage/framework/views/.gitignore
new file mode 100644
index 0000000..d6b7ef3
--- /dev/null
+++ b/storage/framework/views/.gitignore
@@ -0,0 +1,2 @@
+*
+!.gitignore
diff --git a/storage/logs/.gitignore b/storage/logs/.gitignore
new file mode 100644
index 0000000..d6b7ef3
--- /dev/null
+++ b/storage/logs/.gitignore
@@ -0,0 +1,2 @@
+*
+!.gitignore
diff --git a/tests/Feature/ExampleTest.php b/tests/Feature/ExampleTest.php
new file mode 100644
index 0000000..8364a84
--- /dev/null
+++ b/tests/Feature/ExampleTest.php
@@ -0,0 +1,19 @@
+<?php
+
+namespace Tests\Feature;
+
+// use Illuminate\Foundation\Testing\RefreshDatabase;
+use Tests\TestCase;
+
+class ExampleTest extends TestCase
+{
+    /**
+     * A basic test example.
+     */
+    public function test_the_application_returns_a_successful_response(): void
+    {
+        $response = $this->get('/');
+
+        $response->assertStatus(200);
+    }
+}
diff --git a/tests/TestCase.php b/tests/TestCase.php
new file mode 100644
index 0000000..fe1ffc2
--- /dev/null
+++ b/tests/TestCase.php
@@ -0,0 +1,10 @@
+<?php
+
+namespace Tests;
+
+use Illuminate\Foundation\Testing\TestCase as BaseTestCase;
+
+abstract class TestCase extends BaseTestCase
+{
+    //
+}
diff --git a/tests/Unit/ExampleTest.php b/tests/Unit/ExampleTest.php
new file mode 100644
index 0000000..5773b0c
--- /dev/null
+++ b/tests/Unit/ExampleTest.php
@@ -0,0 +1,16 @@
+<?php
+
+namespace Tests\Unit;
+
+use PHPUnit\Framework\TestCase;
+
+class ExampleTest extends TestCase
+{
+    /**
+     * A basic test example.
+     */
+    public function test_that_true_is_true(): void
+    {
+        $this->assertTrue(true);
+    }
+}
diff --git a/vite.config.js b/vite.config.js
new file mode 100644
index 0000000..f35b4e7
--- /dev/null
+++ b/vite.config.js
@@ -0,0 +1,18 @@
+import { defineConfig } from 'vite';
+import laravel from 'laravel-vite-plugin';
+import tailwindcss from '@tailwindcss/vite';
+
+export default defineConfig({
+    plugins: [
+        laravel({
+            input: ['resources/css/app.css', 'resources/js/app.js'],
+            refresh: true,
+        }),
+        tailwindcss(),
+    ],
+    server: {
+        watch: {
+            ignored: ['**/storage/framework/views/**'],
+        },
+    },
+});