145 lines
4.5 KiB
PHP
145 lines
4.5 KiB
PHP
<?php
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namespace App\Actions\Chatbot;
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use App\Jobs\LogChatInteractionJob;
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use App\Models\ChatLog;
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use App\Models\ChatSession;
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use App\Services\KnowledgeBase\RAGService;
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use Illuminate\Http\Request;
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use Illuminate\Support\Facades\Log;
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use RuntimeException;
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use Throwable;
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/**
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* AskQuestionAction
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*
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* Tanggungjawab: Koordinasi satu soalan chatbot.
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* 1. Urus sesi
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* 2. Panggil RAGService
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* 3. Dispatch log job (async)
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* 4. Return result
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*/
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class AskQuestionAction
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{
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public function __construct(
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private readonly RAGService $ragService
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) {}
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/**
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* @param string $question
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* @param ?int $categoryId
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* @param Request $request
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* @return array{
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* answer: string,
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* has_answer: bool,
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* sources: array[],
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* session_token: string,
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* chat_log_id: ?int
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* }
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* @throws RuntimeException
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*/
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public function execute(
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string $question,
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?int $categoryId,
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Request $request
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): array {
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// ── Urus sesi ────────────────────────────────────────────────────
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$session = $this->resolveSession($request, $categoryId);
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// ── Jawab soalan melalui RAG ──────────────────────────────────────
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try {
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$result = $this->ragService->ask($question, $categoryId);
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} catch (RuntimeException $e) {
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$this->logFailedAttempt($session, $question, $categoryId, $e);
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throw $e;
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}
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// ── Log secara async (jangan tangguh response) ────────────────────
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LogChatInteractionJob::dispatch(
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$session->session_token,
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auth()->id(),
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$categoryId,
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$question,
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$result['answer'],
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$result['sources'],
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$result['context_chunks'],
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$result['model_used'],
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$result['tokens_used'],
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$result['response_time'],
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$result['has_answer'],
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);
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return [
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'answer' => $result['answer'],
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'has_answer' => $result['has_answer'],
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'sources' => $result['sources'],
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'session_token' => $session->session_token,
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];
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}
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private function resolveSession(Request $request, ?int $categoryId): ChatSession
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{
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$token = $request->session()->get('chat_session_token');
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if ($token) {
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$session = ChatSession::where('session_token', $token)->first();
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if ($session) {
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return $session;
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}
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}
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// Buat sesi baru
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$session = ChatSession::create([
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'user_id' => auth()->id(),
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'category_id' => $categoryId,
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'ip_address' => $request->ip(),
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'user_agent' => $request->userAgent(),
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]);
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$request->session()->put('chat_session_token', $session->session_token);
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return $session;
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}
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private function logFailedAttempt(
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ChatSession $session,
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string $question,
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?int $categoryId,
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RuntimeException $exception
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): void {
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Log::warning('Chatbot request failed before AI response', [
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'chat_session_id' => $session->id,
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'category_id' => $categoryId,
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'question' => mb_substr($question, 0, 200),
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'error' => $exception->getMessage(),
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'previous' => $exception->getPrevious()?->getMessage(),
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]);
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try {
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ChatLog::create([
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'chat_session_id' => $session->id,
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'user_id' => auth()->id(),
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'category_id' => $categoryId,
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'question' => $question,
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'answer' => 'Perkhidmatan AI tidak tersedia pada masa ini. Sila cuba sebentar lagi.',
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'sources_used' => [],
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'context_chunks' => [],
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'model_used' => config('ollama.chat_model'),
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'tokens_used' => null,
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'response_time' => null,
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'has_answer' => false,
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'is_flagged' => true,
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]);
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$session->update(['last_activity_at' => now()]);
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} catch (Throwable $logException) {
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Log::error('Failed to persist failed chatbot request', [
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'chat_session_id' => $session->id,
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'error' => $logException->getMessage(),
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]);
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}
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}
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}
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